Thomann Music Reviews 

Shifty ways from a company that used to care, but now its just an old name dealing in fodder ?

If negative reviews about how this company deals are not being published, how many more dissatisfied customers are their out their, & how honest is what Trust pilot shows?

They have decent prices & seemingly decent warrenty, but they lie about delivery times (3-5 days when it will be at least 6-10), provide no tracking update until DPL have it in your area (maybe 3- 5 days of no tracking info).

Then theres DPLs tracking system-for the UK leg of the journey.
I knew it was meant to be delivered the next day- but when? They only notified me at 9AM- it would arrive between 4.30 & 5.30 PM approx.

You can check the tracking apparently- but dont bother doing it via a phone call- it will tell you nothing, except that its with the driver (if it is) .

The internet tracking for my item showed it stuck at stop 52 when I was stop 70 ish.. in an hour it hadnt changed & now the item is 'late'. There is no human being to talk to, just tedious email forms.. is it going to be an hour late- 2 hours late- left until tomorrow ?
Now its late, but there is no longer any map indicating its position, or estimate, just a a 'we are running late' message. It was obvious it would be running late since about 3 PM, so why not mentioned then?

I would recommend picking the item up locally, if you are not in a rush for it, or even better- evading using either service unless you have to .

Great service, quick and efficient from start to finish - will definitely use again 🙂

I'm a return customer, I ordered a Harley Benton guitar then within moments realised I ordered the non pick up version by mistake, I clicked live chat, customer service cancelled my order through PayPal instantly and I ordered the correct guitar, very fast service from the team.

I'm in the UK, delivery was within the week, tracking etc along the way was provided, package arrived safely in sturdy outer box, guitar boxed inside, all mint and in perfect condition, perfect fast transaction/service from the team at Thomann Music like my previous purchase, a really trustworthy and top quality online company.
Many thanks to all the team, kindest regards,
Keith

Overall a great experience with lots of products and inspiration. Smooth checkout and shipping is usually fast from Germany to Sweden.

Professionell smooth and fast - what more can you ask?

Ordered a gig bag, a bass guitar, and an amplifier, on three separate occasions. Received great prompt service to the uk, with no customs hassle.

excellent customer service
excellent quality

Harley Benton CLG 650 SM CE VS. Løp og kjøp for en kvalitet. Hel ved over det hele. Elektronikk = topp

Og tilsvarende fra USA hadde kostet 10x mener jeg

Lovet leveranse på 9 dager til 21.9.26. Den kom i dag 17.9

Bought a Harley Benton bass from Thomann online to play in Spain and got great service. On top of that I bought another one the same for gigs in England.

Thomann order: 10968003
Today I expected a parcel from Thomann. As per usual PostNord did not try delivery and referred to pickup point.

I can only claim to Thomann as receiver, so I contacted "support" to have them contact PostNord. The support agent refused.
I asked to get my money back from the shipping which (was not delivered while no attempt was made to deliver). He refused.

He was OK with crediting the entire order and have it sent back instead of crediting the shipping and accepting losing me as a customer having bought several bass guitars, amplifiers etc. previously.

At no point did Thomann (or rather this particular agent) demonstrate what the words "service", "customer", and "support" means.

Never tried anything like this with Thomann before.

Excellent service throughout.
Acted promptly and professionally to send a replacement unit (Pro-ject Record Master II Turntable) when the original unit was damaged whilst been transported by the UK courier.

Excellent repair service! Thomann fixed my saxophone very quickly by replacing the necessary part. The customer support team was super friendly, prompt, and professional in their communication. Truly exceptional service!

Quality service support and best quality audio equipment
Keep improving Team
Thanks
John J

Had an interesting experience with a pricey amplifier arriving with the inner box damaged, but outer box not. Fortunately, the amp appeared unscathed ( although I returned it due to an unrelated problem ). Basically, a good company but needs to monitor delivery standards more comprehensively.

For some reason Thomann sells expensive instruments, then send via DHL with little to no tracking. Such a shame that the business model seems to be self sabotage. No idea where my YAMAHA YEV PRO is. Got a tracking update 4 days ago saying it left Germany to go to ireland. Heard nothing since. Not in the Irish postal system. It’s an expensive fragile instrument. Customer care is negligible. Just have to wait and see when it arrives. Could be anytime. No idea from tracking.

Update
Called today to open a trace on my item only to be hung up on by customer service. I have spent thousands of Euro at thomann over ten years. Such a pity but I will never order from them again.

the websites UI is straightforward, accurate delivery times.

Efficient delivery service. Im happy with the product a set of 8 note kalimbas. Thank you.

Excellent service from the Thomann team! Very helpful, patient, and professional throughout the whole process. They handled my order and shipping issues with great care and kept me informed along the way.

Thank you, Thomann team. I’m very satisfied with the service and hope to do business with you again. Highly recommended! ⭐⭐⭐⭐⭐