TeaVivre Reviews 

539
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Admittedly, I'm a tea snob. I hunt endlessly for the best loose leaf distributor, both on-line and in cities when I travel. I lived in Shanghai for a year and found wonderful teas. I returned home and... See more

Rated 5 out of 5 stars

The box containing the Shi Feng Dragon Well Longjing Green Tea I ordered two weeks ago arrived safe and sound. The box containing the tea is very sturdy; obviously, the tea leaves were in a ziploc... See more

Rated 5 out of 5 stars

Lovely customer service: prompt and kind replies and eager to fix any issues. Delivery was also prompt given that it had to come all the way from China to Europe and then to Estonia which is a bit on... See more

Rated 5 out of 5 stars

Great and stable quality tea, the next batch has always been as good as the previous. Customer service is incredible, A kettle was damaged during shipping, they asked for pictures of the damage so th... See more

Company details

  1. Tea Store

Written by the company

Teavivre is a tea online store that provides quality guaranteed Teas and Teawares from China. TeaVivre visits tea gardens and carefully selects teas directly from tea masters. Worldwide delivery, years of experience, reputation guarantee.


Contact info

4.8

Excellent

TrustScore 5 out of 5

539 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(539)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely customer service

Lovely customer service: prompt and kind replies and eager to fix any issues. Delivery was also prompt given that it had to come all the way from China to Europe and then to Estonia which is a bit on the periphery. First impression very pleasing. Got to try only one of the teas yet, but I am very happy with what I tasted and smelled. Fully met expectations.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Great and stable quality tea

Great and stable quality tea, the next batch has always been as good as the previous.
Customer service is incredible, A kettle was damaged during shipping, they asked for pictures of the damage so they could pack it better and then immediately shipped me a new one, for free, only 1 day after I received the first package.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Look No Further: TeaVivre is the REAL DEAL

Admittedly, I'm a tea snob. I hunt endlessly for the best loose leaf distributor, both on-line and in cities when I travel. I lived in Shanghai for a year and found wonderful teas. I returned home and could not find the same quality, especially in full leaf teas like: Kuuman and Hunan. LOOK NO FURTHER. After over a decade buying from a Boston area company, I have found TeaVivre and they OUTSHINE EVERYONE. (They even import directly some orders from China to your door because they are impossible to get anywhere else. TeaVivre's QUALITY IS UNMATCHED. This is the real deal.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Well worth the cost !

Well packaged , very good quality This is my second purchase . My other teapots from another supplier , are more than twice the price !! I wish I would have found Teavivre sooner ! Honestly , a really good value .

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Shi Feng Dragon Well Longjing Green Tea arrived!

The box containing the Shi Feng Dragon Well Longjing Green Tea I ordered two weeks ago arrived safe and sound.
The box containing the tea is very sturdy; obviously, the tea leaves were in a ziplock bag, but even the Menghai Ripened Pu-erh Cake Tea was placed in a ziplock bag!
I found everything very professional.
Regarding the shipping, I'm very pleased.
I'll give you another review once I've tasted the various teas.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

An exceptional company and tea

TeaVivre is my most trusted source for tea, and their Chun Ya (Spring Bud) is my most treasured type of green tea.

I've been purchasing from TeaVivre for years and find the service and products excellent. I feel so grateful to have discovered the company and their Chun Ya green tea!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

The packaging was good.
Your customer service response was quick.
The tea is amazing! Very high quality.
I am happy with the service and will happily order tea from you again.

11 August 2026
Unprompted review
Rated 2 out of 5 stars

Allergens -- Potential Issue for Food Sensititves.

At first, I thought this might be a great alternative to some other retailers -- A+ for variety, ship-speed, and customer service... that said, I found that all of the tea made me sick; they also tasted alike, even though they were quite different. I did purchase samplers and then bought more, and then sadly, realized the tummy ache and pain was coming from this tea. It's the first time I've purchased non-organic teas and I'm guessing there are some type of allergens like yeast, gluten, wheat, etc., that would normally not be found elsewhere. Over several weeks, I decided to stop drinking and pain/agony went away--and I can't bring myself to drink it again.

27 February 2026
Unprompted review
TeaVivre logo

Reply from TeaVivre

Thank you so much for sharing your experience with us. We’re truly sorry to hear that you felt unwell after drinking the teas.

Pure tea does not naturally contain gluten, wheat, or yeast, but we understand that everyone's body can react differently. We take feedback very seriously and would really like to look into this further for you. If you’re open to it, please reach out to us directly with the products you purchased and batch details.

We also offer a selection of certified organic teas for customers who prefer them. If you'd like, we'd be happy to help recommend options that may suit you better.

Your satisfaction are very important to us, and we truly appreciate you giving us the opportunity to follow up on this.

Rated 5 out of 5 stars

High Quality, Transparent, Quick Shipping!

After doing some research, I decided to buy from TeaVivre and I'm very impressed! I purchased Tai Ju (胎菊) baby chrysanthemum buds. Upon opening the resealable bags, the buds were in great condition and better than ones I've purchased elsewhere. I like how TeaVivre clearly states where the buds are from, when they were harvested, and when they will expire.
Shipping was much quicker than I expected. My package arrived in perfect condition in about week. In addition, they offer free tea samples with every purchase! Even though TeaVivre is not the cheapest option, they offer high quality teas and I would continue to purchase from them unless they go out of my tea budget-haha.

2 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look