thecoffeestore.co.nz Reviews

99  Excellent
TrustScore 5 out of 5

4.8

In the Coffee Roasters category

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Reviews4.8

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Rated 5 out of 5 stars

Yummmmm and reliable.

Super quick delivery times and beautiful consistent coffee every time. People ask where did we get our beans? All the time.

Date of experience: 08 October 2024


Rated 5 out of 5 stars

Fast and efficient

Fast and efficient. Coffee was ordered for the company and a colleague also ordered coffee, they both arrived in the same box. Although the colleague almost went home with both coffees lol.

Date of experience: 05 August 2024


Rated 5 out of 5 stars

We are absolutely delighted

We are absolutely delighted with your website and how we were able to purchase the most amazing passion fruit and then feijoa and apple pulp mixes. We can’t thank you enough for the brilliant service. Delivered safe, sound and wonderful to us.
See you again

Date of experience: 09 July 2024


Rated 5 out of 5 stars

High quality decaf coffee Nespresso…

High quality decaf coffee Nespresso pods.
The hand written note to me was a nice touch, as were the free chocolates. A really nice surprise.
The only thing that worried me was they chose to use Aramex to courier it. Aramex frequently lose my parcels or delay the delivery by months sometimes. I would encourage you to choose to NZ post or a more reputable courier company but I realise this might increase costs.

Date of experience: 03 December 2023


Rated 4 out of 5 stars

Good communication via email

Good communication via email. Great coffee and at a really great price. Well done on keeping subscription price the same over last couple of years.
Your delivery company is a bit slow off the mark, some monthslate delivery

Date of experience: 31 August 2023

Reply from thecoffeestore.co.nz

Thanks Mark for your feedback. Couriers can be slow to pick up and/or deliver sometimes, and occasionally we are delayed with stock. Will keep pushing for 100% next day delivery (North Island) and 2 days South.


Rated 5 out of 5 stars

only organic pod i could find initially…

only organic pod i could find initially but the ease of ordering and then getting a regular delivery was great. Coffee's good and punchy and when I had to take a pause it was easy to stop and then restart. All good, thanks so much. I love partnering with smaller nz companies doing great things.

Date of experience: 28 February 2024


Rated 5 out of 5 stars

The quality, prompt reply and updates on ETA

The prompt reply that my order was received and the updates on the ETA. The coffee itself was very good, subtly strong and slightly bitter which I like in my coffee. The packaging is high quality. I am unsure if the plastic capsules are recyclable ? The coffee cup gift and the sweets inside for Xmas was a very nice touch. Shows you value and appreciate your customers.

Date of experience: 05 December 2023


Rated 5 out of 5 stars

Will order again

Delivery was super quick and easy, arrived the following day.
Beans seem nice and fresh and coffee was nice and balanced. Not too acidic but still lots of flavour.

Date of experience: 04 September 2023


Rated 5 out of 5 stars

Great product

Great product, best price, swift delivery, with updates at each stage - topped off with a personal message inside. You have my vote!

Date of experience: 15 October 2023


Rated 5 out of 5 stars

The Best Coffee!

I have been buying The Coffee Store's yummy coffee beans for a couple of years now...there is no better and I will never change! I am always assured of the best coffee experience and I LOVE it!

Date of experience: 03 August 2023

Reply from thecoffeestore.co.nz

Thanks so much for your feedback!!


Rated 5 out of 5 stars

This is the BEST service I have ever…

This is the BEST service I have ever received from any company I shop with. I order in the morning and it’s like a personalised coffee service, they jump right on it and get it to me like their life depends on it! So dam quick and it’s free! Not to mention the coffee is the best! Will always shop here!

Date of experience: 27 November 2023


Rated 4 out of 5 stars

It was an easy treat for our team

It was an easy treat for our team. The only feedback I received from a couple of people was that their coffee tasted burnt. I didn't have coffee so couldn't comment.

Date of experience: 31 August 2023

Reply from thecoffeestore.co.nz

Thanks for the feedback Elysia. We have been training a new roaster, think we have sorted and inconsistencies with roasting out now. Appreciate your review.
Cameron


Rated 4 out of 5 stars

Organic Nespresso capsules

Organic Nespresso capsules - good coffee. Just note that the 'best before' date was not shown.

Date of experience: 01 September 2023

Reply from thecoffeestore.co.nz

Thanks for your feedback, must have missed a couple of best before's. Will make sure we put this on every order that goes out.


Rated 5 out of 5 stars

Super efficient & Great service

Super efficient setup and follow through from booking to event day. Amazing service, super friendly and great coffee to boot. would absolutely recommend.

Date of experience: 19 July 2023