As a PMU/beauty professional in the UK, I would strongly caution anyone using Timely to carefully consider their GDPR obligations before relying on this software.

When I needed to fulfil a Subject Access Request (SAR), I discovered that extracting client consultation forms in a clear, readable, and usable format was impossible. The system provides data in mixed formats that require manual filtering and reconstruction, rather than delivering clean, client-ready documents.

In our industry, we are legally required to retain signed consultation and consent forms for years and be able to provide them in their original, intelligible format upon request. Timely does not make this straightforward.

Despite multiple requests, I was simply advised to “filter files” myself rather than being provided with a properly structured export. Once you leave the platform, meaningful support appears to stop, even when dealing with legal compliance requirements.

This creates a serious risk for UK-based beauty businesses, particularly those handling sensitive client data. Many professionals may be unaware of these limitations until they are faced with a SAR and a legal deadline.

I have escalated this matter to the Information Commissioner’s Office.

In my experience, this system leaves significant gaps when it comes to UK GDPR compliance, and I would strongly advise others in the beauty/PMU industry to consider this carefully before using it.

In my experience, this software is not fit for purpose for UK beauty professionals who need to remain compliant.