Best in Activewear shop

20 minutes ago

AR

Good experience

An hour ago

MB

Packages delivery promptly and well packed very pleased with purchase

8 minutes ago

NG

Great choice, beautiful clothes, shoes, I purchased a suit for my son. Did his measurements and fitting on Hugo Boss suits were tiny with a very narrow leg. So had to pay £4.99 to return them because all the other options were not available in my area. So disgruntled to say the least.

2 hours ago

AD

Looks better than I expected Very comfy, great fit if half a size bigger for a snug fit by the heels and mid-sole and leaving a little room for the toes. Great colour and material, feels very comfortable.

2 hours ago

ST

If you value your sanity, avoid this company at all costs. I decided to organise a little daddy and daughter camping trip. The weather was meant to be good (for a change) so thought let's make some memories. After all, that's what life's all about. So I hopped online to bag a tent and some air beds etc with my old friends at Go Outdoors. This was a decision that would haunt me for the following weeks. The website said the tent I wanted was available to 'Click and Collect' the next day at the Warrington store. Brilliant! Later that evening, after they’d taken my money of course, I started to receive weird emails, telling me my tent would be ready to ‘Click and Collect’ in just over a week. I was worried. Surely a company couldn’t blatantly lie to it’s customers, telling them they had things in stock when they didn’t could they?! Nah, not a company that size. I’d ring first thing the next morning and check my items were in store after all, I had my first daddy/daughter camping trip to organise and my daughter was SO excited. Deep down though, I had a bad feeling. What I didn’t realise at the time was, I was about to witness one of the most diabolical episodes of customer service I’d ever experienced. I rang the very next morning to query the strange email. Donna told me with no hint of empathy that they had no tents in at all. It will have to be ordered from ‘the warehouse’ and will arrive in 3 to 5 working days. I came to learn that Go Outdoors 3 to 5 working days is not the same as yours and my 3 to 5 working days. In fact, Go Outdoors 3 to 5 working days can actually mean never. So just like that, my hopes of a lovely few days away were trashed. This enraged me on multiple levels. So this company is happy to blatantly lie to customers for a quick cash grab and the best I could get was a ‘sorry about that’. So with all the money gone from my account and not enough left for me to go elsewhere, I wondered who was going to tell my daughter the trip was off. Donna perhaps?, ‘the warehouse’?…no, it was me. So with all this going through my mind I asked for a refund, only to be told they could initiate a refund for the tent but for the other items, I’d have to go IN STORE. Indignant and utterly devastated, I reluctantly agreed to see Donna later. I travelled the nearly 20 miles to Warrington to get my money back. By now, to say I was angry was a bit of an understatement, but I did my best to keep my composure. What followed was a shop floor dispute that was embarrassing, anxiety inducing and ultimately futile. We had the Store Manager involved who was clueless and asked Donna to start the refund process. Thanks for that. I heard the phrase ‘the warehouse’ about ten times and when the refund process did EVENTUALLY get under way, Donna proceeded to scribble out in long hand each item and code on a little scrap of paper which would become my refund receipt. Donna also took my name and phone number on a separate scrap of paper and was told I would receive updates on the progress of my refund. I was told I’d been refunded the money for the in-store items of £41 and that the tent refund of £100 would be in my account within 3 to 5 business days. Probably 3 days Donna reassured me. By this point I was so drained by the whole situation, I couldn’t wait to get out of there. Besides, I had to figure out how to let my daughter down as I drove the 20 miles back home. After a day or so I checked my bank to find I’d only been refunded the cost of ONE of the items but rather than ring up I decided to see if, as promised, Donna would give me an update. 3 days passed. No phone call, no money. 5 days passed, no call no money. By now I felt a mixture of contempt, frustration and sadness. Sad that what had started out as something that was meant to be nice had turned into an episode of terrible management, archaic systems and corporate greed. Just to be sure, I waited 8 days to ring up again, to demand to know where my refund was. I had also, inexplicably received an email AND text from DHL, telling me my tent was out for delivery and to be in between 10:30 and midday to receive my package?! I was raging. I rang Warrington store deamning to know what the hell was going on. Why was the tent being delivered to me?! I didn’t want it 8 days ago and I sure as hell didn’t want it now! I want the money I was promised over a week ago. Donna wasn’t sure what had happened and I distinctly got the feeling that Donna didn’t really care either. I put the phone down. Turns out the tent was being delivered to the STORE. I’d received all the DHL alerts anyway. After a few days to calm down I decided to circumvent the Warrington store and ring the main team where after about a 20 minute wait I got to speak to someone. To be fair, they were very good, even though I had to send a PHOTO of of the scrap of paper Donna had originally scrawled out. I was refunded in 3 days.

2 hours ago

TW

Zoe at Proviz responded really quickly and could not have been more helpful. A great company to deal with.

2 hours ago

IS

Aria was very pleasant and really helpful - I went into the shop just as it was closing and despite this, he went into the store cupboard to get me what I was after.

2 hours ago

EP

Ordered and delivered very quickly. Thank you 😄

40 minutes ago

NM

Awful experience, ordered a pair of boots for £250 which I never received. Contacted pro direct directly and provided evidence that the item was not delivered to my my door. In return I was told that they refused to investigate as their obligation had been fulfilled. Surely the obligation was to ensure I received my item or raise a dispute with delivery company that they have an agreement with. All my questions and requests were ignored completely. Totally shocked and gobsmacked with the service.

2 hours ago

CU

Packaging was very different. Clothing quality was amazing!