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Best Customer Success Software with Surveys Capabilities
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(1,619)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Customer Success software
View top Consulting Services for Gainsight Customer Success
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 58% Mid-Market
- 34% Enterprise
Gainsight Customer Success Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Centralized Information
62
Visibility
52
Customer Support
46
Data Centralization
41
Cons
Missing Features
26
Not Intuitive
25
Limitations
24
Complexity
23
Steep Learning Curve
21
Gainsight Customer Success features and usability ratings that predict user satisfaction
8.5
Scalability
Average: 8.8
8.1
Workflow Capability
Average: 8.7
8.4
Performance & Reliability
Average: 8.9
8.0
Ease of Use
Average: 8.9
Seller Details
HQ Location
San Francisco, CATwitter
@GainsightHQ13,244 Twitter followers
(1,489)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Customer Success software
View top Consulting Services for ChurnZero
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you
Users
- Customer Success Manager
- Director of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 63% Mid-Market
- 28% Small-Business
ChurnZero Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
122
Customer Support
88
Helpful
77
Automation
71
Efficiency
66
Cons
Learning Curve
53
Not Intuitive
39
Complexity
33
Steep Learning Curve
31
Missing Features
30
ChurnZero features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
8.7
Workflow Capability
Average: 8.7
9.2
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Seller Details
HQ Location
Washington, District of ColumbiaTwitter
@churnzero1,845 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c
Users
- Customer Success Manager
- Head of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 59% Mid-Market
- 32% Small-Business
Planhat Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Customer Support
96
Helpful
64
Positive Experience
63
Customization
62
Cons
Learning Curve
55
Integration Issues
38
Missing Features
35
Steep Learning Curve
35
Complexity
34
Planhat features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.7
8.5
Performance & Reliability
Average: 8.9
8.3
Ease of Use
Average: 8.9
Seller Details
HQ Location
Stockholm, Stockholm CountyTwitter
@Planhat1,049 Twitter followers
(2,856)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Customer Success software
View top Consulting Services for HubSpot Service Hub
20% Off
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with
Users
- Customer Success Manager
- Customer Success Specialist
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 60% Small-Business
- 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
354
Features
230
Helpful
164
Case Management
147
Efficiency
142
Cons
Missing Features
126
Limited Features
97
Limited Customization
85
Lack of Features
81
Ticket Management
79
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.5
Scalability
Average: 8.8
8.6
Workflow Capability
Average: 8.7
8.7
Performance & Reliability
Average: 8.9
8.6
Ease of Use
Average: 8.9
Seller Details
HQ Location
Cambridge, MATwitter
@HubSpot796,443 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges
Users
- Customer Success Manager
- CSM
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 55% Mid-Market
- 41% Small-Business
Vitally Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
141
Customization
61
Integrations
57
Intuitive
50
Centralized Information
46
Cons
Complexity
40
Integration Issues
30
Not Intuitive
27
Missing Functionality
26
Learning Curve
22
Vitally features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.7
8.8
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Seller Details
HQ Location
New YorkTwitter
@vitally_io481 Twitter followers
Entry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This suite incorporates three key products: Totango Custome
Users
- Customer Success Manager
- CSM
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 57% Mid-Market
- 22% Small-Business
Totango Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
217
Helpful
107
Customer Support
103
Customization
102
Efficiency
94
Cons
Learning Curve
95
Integration Issues
74
Missing Features
62
Steep Learning Curve
57
Limited Customization
53
Totango features and usability ratings that predict user satisfaction
8.3
Scalability
Average: 8.8
8.0
Workflow Capability
Average: 8.7
8.2
Performance & Reliability
Average: 8.9
8.2
Ease of Use
Average: 8.9
Seller Details
HQ Location
Redwood City, CATwitter
@Totango7,383 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve
Users
No information available
Industries
- Retail
Market Segment
- 51% Enterprise
- 37% Mid-Market
Verint Voice of the Customer Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Analytics
2
Customer Satisfaction
2
Customer Support
2
Reporting
2
Cons
Survey Issues
2
Difficult Reporting
1
Exporting Issues
1
Filtering Issues
1
Inadequate Feedback Mechanism
1
Verint Voice of the Customer features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
9.2
Workflow Capability
Average: 8.7
9.0
Performance & Reliability
Average: 8.9
8.2
Ease of Use
Average: 8.9
Seller Details
Twitter
@Verint7,785 Twitter followers
Ownership
NASDAQ: VRNTEntry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer life
Users
- Customer Success Manager
- Director of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 55% Mid-Market
- 42% Small-Business
ClientSuccess Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Client Management
2
Customer Tracking
2
Ease of Use
2
Easy Setup
2
Cons
Field Limitations
2
Limited Customization
2
Limited Features
2
Limited Survey Features
1
Missing Features
1
ClientSuccess features and usability ratings that predict user satisfaction
8.1
Scalability
Average: 8.8
8.0
Workflow Capability
Average: 8.7
8.3
Performance & Reliability
Average: 8.9
8.9
Ease of Use
Average: 8.9
Seller Details
Twitter
@clientsuccess2,172 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Auto
Users
No information available
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 50% Mid-Market
- 50% Small-Business
SmartKarrot CS Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Feature Variety
1
Organization Efficiency
1
Organization Structure
1
Team Management
1
Cons
Insufficient Information
1
Training Required
1
SmartKarrot CS features and usability ratings that predict user satisfaction
8.9
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.7
8.5
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Seller Details
Twitter
@SmartKarrot1,004 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
STAMP is the first and leading Retention Automation Platform. Imagine being able to measure performance scores on key categories of customer needs and from multiple perspectives. STAMP (see http:/
Users
No information available
Industries
No information available
Market Segment
- 82% Mid-Market
- 18% Enterprise
STAMP features and usability ratings that predict user satisfaction
9.2
Scalability
Average: 8.8
9.4
Workflow Capability
Average: 8.7
10.0
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Seller Details
Twitter
@marc_pierce168 Twitter followers
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