Introducing G2.ai, the future of software buying.Try now

Top Free AI Customer Support Agents Software

Check out our list of free AI Customer Support Agents Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all AI Customer Support Agents Software to ensure you get the right product.

View Free AI Customer Support Agents Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
85 AI Customer Support Agents Products Available
View all AI Customer Support Agents Software
View all AI Customer Support Agents Software
Fin by Intercom
(3,633)4.5 out of 5
Optimized for quick response
6th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
    • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
    • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,984 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,808 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
  • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
  • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,984 Twitter followers
LinkedIn® Page
www.linkedin.com
1,808 employees on LinkedIn®
Jotform AI Agents
(312)4.4 out of 5
10th Easiest To Use in AI Customer Support Agents software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    • Owner
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 70% Small-Business
    • 15% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI agents are tools embedded on websites to interact with customers, direct them to resources, and answer inquiries when the site owner is unavailable.
    • Users like the ease of setup, the ability to direct customers to specific resources, and the 24/7 availability of the AI agents, which prevents potential loss of leads.
    • Users mentioned challenges in initially feeding the AI agents the necessary information for accurate responses, suggesting a need for more detailed initial setup guidance.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,848 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    815 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
  • Owner
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 70% Small-Business
  • 15% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI agents are tools embedded on websites to interact with customers, direct them to resources, and answer inquiries when the site owner is unavailable.
  • Users like the ease of setup, the ability to direct customers to specific resources, and the 24/7 availability of the AI agents, which prevents potential loss of leads.
  • Users mentioned challenges in initially feeding the AI agents the necessary information for accurate responses, suggesting a need for more detailed initial setup guidance.
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,848 Twitter followers
LinkedIn® Page
www.linkedin.com
815 employees on LinkedIn®

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
Salesforce Agentforce
(759)4.3 out of 5
14th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Salesforce Agentforce
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integr

    Users
    • Salesforce Developer
    • Salesforce Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 38% Mid-Market
    • 32% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rocky S.
    RS
    its autonomous intelligence, which allows it to move beyond simple chatbots to handle complex, multi-step business processes. It leverages the... Read review
    Verified User in Airlines/Aviation
    UA
    Can reduce the manpower I need to do repetitive tasks. This means I can save on manpower costs as I can cut down on the number of huma agents... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    585,348 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integr

Users
  • Salesforce Developer
  • Salesforce Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 38% Mid-Market
  • 32% Enterprise
Rocky S.
RS
its autonomous intelligence, which allows it to move beyond simple chatbots to handle complex, multi-step business processes. It leverages the... Read review
Verified User in Airlines/Aviation
UA
Can reduce the manpower I need to do repetitive tasks. This means I can save on manpower costs as I can cut down on the number of huma agents... Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
585,348 Twitter followers
LinkedIn® Page
www.linkedin.com
84,574 employees on LinkedIn®
JustCall
(2,239)4.3 out of 5
Optimized for quick response
5th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a platform that facilitates making local and international calls, sending SMS, and managing virtual phone numbers, with features such as AI voice agent, sales dialer, and automatic call recording.
    • Users like JustCall's user-friendly interface, seamless integration with various CRM systems, quick customer support, and the ability to manage communication channels in one platform, including the option to get multiple numbers from various countries.
    • Reviewers experienced occasional glitches, issues with call quality and sound clarity, difficulties with integration with some apps and third-party CRM, and found the onboarding process challenging and time-consuming.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    419 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a platform that facilitates making local and international calls, sending SMS, and managing virtual phone numbers, with features such as AI voice agent, sales dialer, and automatic call recording.
  • Users like JustCall's user-friendly interface, seamless integration with various CRM systems, quick customer support, and the ability to manage communication channels in one platform, including the option to get multiple numbers from various countries.
  • Reviewers experienced occasional glitches, issues with call quality and sound clarity, difficulties with integration with some apps and third-party CRM, and found the onboarding process challenging and time-consuming.
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
298 Twitter followers
LinkedIn® Page
www.linkedin.com
419 employees on LinkedIn®
Zendesk Support Suite
(6,698)4.3 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels, including email, chat, social media, and voice calls, into a unified workspace for efficient ticket management and customer query resolution.
    • Reviewers like the user-friendly interface, seamless omnichannel experience, robust reporting tools, and time-saving automation features such as ticket routing and workflows, which enhance agent productivity and customer satisfaction.
    • Users reported that the interface can be overwhelming for new users, the pricing structure can become expensive as the team grows, and some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels, including email, chat, social media, and voice calls, into a unified workspace for efficient ticket management and customer query resolution.
  • Reviewers like the user-friendly interface, seamless omnichannel experience, robust reporting tools, and time-saving automation features such as ticket routing and workflows, which enhance agent productivity and customer satisfaction.
  • Users reported that the interface can be overwhelming for new users, the pricing structure can become expensive as the team grows, and some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams.
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,862 Twitter followers
LinkedIn® Page
www.linkedin.com
7,284 employees on LinkedIn®
Retell AI
(760)4.8 out of 5
4th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Retell AI
Save to My Lists
Entry Level Price:$0.07
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 6% Small-Business
    • 1% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Retell AI is a platform that allows users to build natural-sounding voice agents without extensive coding knowledge.
    • Users frequently mention the ease of use, the quality of the voices, the ability to use different languages, and the helpful onboarding process as major benefits of the platform.
    • Reviewers experienced issues with the pricing, the lack of certain features such as usage limits and assistant setup, and difficulties with certain technical aspects of the platform.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Retell AI
    Company Website
    Year Founded
    2023
    HQ Location
    Palo Alto, US
    Twitter
    @retellai
    2,647 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 6% Small-Business
  • 1% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Retell AI is a platform that allows users to build natural-sounding voice agents without extensive coding knowledge.
  • Users frequently mention the ease of use, the quality of the voices, the ability to use different languages, and the helpful onboarding process as major benefits of the platform.
  • Reviewers experienced issues with the pricing, the lack of certain features such as usage limits and assistant setup, and difficulties with certain technical aspects of the platform.
Seller Details
Seller
Retell AI
Company Website
Year Founded
2023
HQ Location
Palo Alto, US
Twitter
@retellai
2,647 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Tidio
(1,841)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in AI Customer Support Agents software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that offers features like automated chatbot flows and real-time visitor tracking to manage customer interactions efficiently.
    • Reviewers appreciate Tidio's ease of use, quick setup, mobile app for responding to chats, and its ability to unify messages from different platforms in one inbox.
    • Users experienced limitations with the free plan, difficulties in customizing the chat widget, lack of phone support, and occasional issues with notifications and AI feature accuracy.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,315 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that offers features like automated chatbot flows and real-time visitor tracking to manage customer interactions efficiently.
  • Reviewers appreciate Tidio's ease of use, quick setup, mobile app for responding to chats, and its ability to unify messages from different platforms in one inbox.
  • Users experienced limitations with the free plan, difficulties in customizing the chat widget, lack of phone support, and occasional issues with notifications and AI feature accuracy.
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,315 Twitter followers
LinkedIn® Page
www.linkedin.com
164 employees on LinkedIn®
Genesys Cloud CX
(1,476)4.4 out of 5
Optimized for quick response
8th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based contact center platform that integrates multiple communication channels—voice, chat, email, and social media—within a single interface, providing AI-powered capabilities, real-time dashboards, workforce management, and robust analytics and reporting tools.
    • Users frequently mention the platform's ease of use, seamless integration, scalability, and the ability to support multiple clients efficiently, with real-time insights, detailed information recording, and the ability to standardize reporting across channels being particularly appreciated.
    • Reviewers experienced some challenges with the platform, including a steep learning curve for new administrators, less intuitive email management compared to telephony features, limitations in reporting capabilities, and occasional technical errors and bugs.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,459 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,410 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based contact center platform that integrates multiple communication channels—voice, chat, email, and social media—within a single interface, providing AI-powered capabilities, real-time dashboards, workforce management, and robust analytics and reporting tools.
  • Users frequently mention the platform's ease of use, seamless integration, scalability, and the ability to support multiple clients efficiently, with real-time insights, detailed information recording, and the ability to standardize reporting across channels being particularly appreciated.
  • Reviewers experienced some challenges with the platform, including a steep learning curve for new administrators, less intuitive email management compared to telephony features, limitations in reporting capabilities, and occasional technical errors and bugs.
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,459 Twitter followers
LinkedIn® Page
www.linkedin.com
8,410 employees on LinkedIn®
Forethought
(160)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 65% Mid-Market
    • 20% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Forethought is a customizable AI assistant that helps automate workflows, provide insights, and improve response times in customer support.
    • Users frequently mention the product's ability to learn and adapt based on prompts and responses, its valuable insights into common client queries, and its ability to streamline client support processes.
    • Reviewers mentioned limitations in reporting features, a desire for more advanced AI capabilities, and occasional issues with support response times and product updates.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,771 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 65% Mid-Market
  • 20% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Forethought is a customizable AI assistant that helps automate workflows, provide insights, and improve response times in customer support.
  • Users frequently mention the product's ability to learn and adapt based on prompts and responses, its valuable insights into common client queries, and its ability to streamline client support processes.
  • Reviewers mentioned limitations in reporting features, a desire for more advanced AI capabilities, and occasional issues with support response times and product updates.
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,771 Twitter followers
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®
MessageMind
(21)5.0 out of 5
Save to My Lists
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At MessageMind, we've revolutionized customer service support by harnessing the power of AI to deliver fully human-like interactions, capable of handling a broad spectrum of customer needs, from suppo

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 48% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MessageMind is a platform designed for reputation management, offering features such as direct response to reviews, collaboration on tickets in real time, and inbound toll-free services.
    • Reviewers frequently mention the ease of use, versatile chat features, and the ability for multiple support engineers to collaborate on tickets in real time, enhancing knowledge sharing and teamwork.
    • Users reported issues with the absence of built-in round-robin support, inconsistencies between the features available on the mobile and web apps, and the AI system being in its early stages and not particularly easy to use.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MessageMind
    Year Founded
    2009
    HQ Location
    ,
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At MessageMind, we've revolutionized customer service support by harnessing the power of AI to deliver fully human-like interactions, capable of handling a broad spectrum of customer needs, from suppo

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 48% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MessageMind is a platform designed for reputation management, offering features such as direct response to reviews, collaboration on tickets in real time, and inbound toll-free services.
  • Reviewers frequently mention the ease of use, versatile chat features, and the ability for multiple support engineers to collaborate on tickets in real time, enhancing knowledge sharing and teamwork.
  • Users reported issues with the absence of built-in round-robin support, inconsistencies between the features available on the mobile and web apps, and the AI system being in its early stages and not particularly easy to use.
Seller Details
Seller
MessageMind
Year Founded
2009
HQ Location
,
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Dust
(19)4.9 out of 5
13th Easiest To Use in AI Customer Support Agents software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dust is the Enterprise platform to build custom AI agents, connected to your company knowledge, powered by the best AI models. Dust powers every team, from support to legal to engineering. Start w

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 37% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Etienne D.
    ED
    - Seamless integration with our systems (Microsoft Entra ID, Notion, Slack, SharePoint, Snowflake) - Great flexibility to create specialized AI... Read review
    Verified User in Hospital & Health Care
    UH
    Dust has helped us save several hours per month per teammate by automating a bunch of repetitive tasks. What really stands out is how easily it... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dust
    Year Founded
    2023
    HQ Location
    Paris, FR
    Twitter
    @DustHQ
    10,368 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dust is the Enterprise platform to build custom AI agents, connected to your company knowledge, powered by the best AI models. Dust powers every team, from support to legal to engineering. Start w

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 37% Small-Business
Etienne D.
ED
- Seamless integration with our systems (Microsoft Entra ID, Notion, Slack, SharePoint, Snowflake) - Great flexibility to create specialized AI... Read review
Verified User in Hospital & Health Care
UH
Dust has helped us save several hours per month per teammate by automating a bunch of repetitive tasks. What really stands out is how easily it... Read review
Seller Details
Seller
Dust
Year Founded
2023
HQ Location
Paris, FR
Twitter
@DustHQ
10,368 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
NiCE CXone Mpower
(1,724)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,733 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,733 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
Sobot Omnichannel Suite
(392)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 40% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot is a customer service platform that integrates chat, voice, and WhatsApp to answer customer queries and provide multilingual support.
    • Users frequently mention the platform's ability to handle high volumes of traffic securely, its efficient routing system, and its AI chatbot's accuracy in understanding natural language and automating repetitive queries.
    • Reviewers experienced challenges with the initial setup and customization of chatbot responses, the need for additional resources for back-end tasks, and the lack of flexibility in pricing tiers for advanced features.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 40% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot is a customer service platform that integrates chat, voice, and WhatsApp to answer customer queries and provide multilingual support.
  • Users frequently mention the platform's ability to handle high volumes of traffic securely, its efficient routing system, and its AI chatbot's accuracy in understanding natural language and automating repetitive queries.
  • Reviewers experienced challenges with the initial setup and customization of chatbot responses, the need for additional resources for back-end tasks, and the lack of flexibility in pricing tiers for advanced features.
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
yellow.ai
(106)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 32% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ram E.
    RE
    They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping... Read review
    Puneet Y.
    PY
    The ability to make chatbots for websites helps reduce cost for support roles thats are critical in small businesses which are customer faced like... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    yellow.ai
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @yellowdotai
    1,531 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    939 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

Users
  • Software Engineer
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 32% Mid-Market
Ram E.
RE
They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping... Read review
Puneet Y.
PY
The ability to make chatbots for websites helps reduce cost for support roles thats are critical in small businesses which are customer faced like... Read review
Seller Details
Seller
yellow.ai
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@yellowdotai
1,531 Twitter followers
LinkedIn® Page
www.linkedin.com
939 employees on LinkedIn®
Freshdesk
(3,587)4.4 out of 5
Optimized for quick response
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Pruthvi M.
    PM
    we can easily use this tool for email, chat, calling, etc. if there is any issue in our product then we can easily create a ticket and raise the... Read review
    Ayush S.
    AS
    It is easy to use as it provides user friendly interface, Our Customer Support team also integrates our application with Freshdesk. It track and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,071 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Pruthvi M.
PM
we can easily use this tool for email, chat, calling, etc. if there is any issue in our product then we can easily create a ticket and raise the... Read review
Ayush S.
AS
It is easy to use as it provides user friendly interface, Our Customer Support team also integrates our application with Freshdesk. It track and... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,071 Twitter followers
LinkedIn® Page
www.linkedin.com
9,175 employees on LinkedIn®