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Compare Chargebee and Paddle 
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At a Glance
Market Segments
Small-Business (74.4% of reviews)
Small-Business (89.7% of reviews)
Entry-Level Pricing
Starting at $0.00
Pay As You Go
Chargebee
Star Rating
(918)4.4 out of 5
Market Segments
Small-Business (74.4% of reviews)
Entry-Level Pricing
Starting at $0.00
Free Trial is available
Browse all 3 pricing plansPaddle
Star Rating
(219)4.5 out of 5
Market Segments
Small-Business (89.7% of reviews)
Entry-Level Pricing
Pay As You Go
Learn more about PaddleSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chargebee excels in personalized billing options, scoring 8.9, which allows for tailored invoicing that meets specific customer needs. In contrast, Paddle's score of 8.5 indicates it offers solid options but may lack the same level of customization.
- Reviewers mention that Paddle shines in ease of use, with a score of 9.0, making it particularly user-friendly for small businesses. Chargebee, while still strong at 8.6, may require a bit more time for users to navigate its features effectively.
- G2 users highlight Paddle's superior renewals management, scoring 9.2 compared to Chargebee's 8.8. This feature is crucial for businesses looking to streamline subscription renewals and minimize churn.
- Users on G2 note that Chargebee's automation capabilities are impressive, scoring 8.7, which helps businesses save time on repetitive tasks. Paddle follows closely with a score of 8.8, indicating strong automation features as well, but Chargebee's users feel it offers more comprehensive options.
- Reviewers mention that Chargebee's quality of support is rated at 8.5, which is slightly higher than Paddle's 8.3. Users appreciate Chargebee's responsive customer service, which can be a deciding factor for businesses needing reliable assistance.
- Users say that both platforms have similar scores for meeting requirements, both at 8.7, indicating that they effectively fulfill the needs of their users. However, Chargebee's broader feature set may provide additional flexibility for businesses with complex billing needs.
Pricing
Entry-Level Pricing
Chargebee
Starter
Starting at $0.00
For ambitious companies who want to launch a subscription model and unlock their growth potential.
- Custom domain
- Multi-language support
- Support for multiple tax regions
Paddle
5% + 50c per transaction
Pay As You Go
Global payments and billing unified in one platform, with cross-border sales tax compliance and fraud protection. No migration fees, monthly fees, or hidden extras.
- Global payments and billing
- Cross-border sales tax compliance
- Fraud protection and chargeback processing
Free Trial
Chargebee
Free Trial is available
Paddle
Free Trial is available
Ratings
Meets Requirements
8.7
750
8.8
175
Ease of Use
8.6
769
9.0
179
Ease of Setup
8.1
534
8.7
144
Ease of Admin
8.6
506
8.9
126
Quality of Support
8.5
718
8.4
177
Has the product been a good partner in doing business?
8.6
491
9.3
123
Product Direction (% positive)
8.6
736
8.6
172
Features by Category
Billing and Payments
8.7
214
8.8
33
8.9
226
8.7
32
8.7
226
8.9
34
Revenue Recognition
8.1
197
7.9
30
7.9
181
Feature Not Available
8.2
191
Feature Not Available
Revenue Optimization
7.1
159
7.1
29
7.4
164
7.2
28
7.7
197
7.2
29
7.9
195
7.2
30
Billing
8.7
410
|
Verified
9.0
70
|
Verified
8.1
349
|
Verified
8.4
57
|
Verified
8.2
379
|
Verified
8.2
59
|
Verified
7.7
245
|
Verified
7.4
53
|
Verified
Dunning
8.6
366
|
Verified
8.1
53
|
Verified
7.6
272
|
Verified
7.8
58
|
Verified
7.7
269
|
Verified
8.4
50
|
Verified
Performance
8.2
343
|
Verified
8.3
58
|
Verified
8.3
378
|
Verified
8.1
65
|
Verified
8.5
387
|
Verified
8.0
67
|
Verified
Reporting
7.7
220
|
Verified
7.5
50
|
Verified
7.6
223
|
Verified
Feature Not Available
7.9
258
|
Verified
Feature Not Available
Agentic AI - Subscription Billing
6.0
13
5.6
6
6.0
13
5.6
6
6.3
13
5.8
6
6.9
13
5.8
6
Revenue Recognition
8.5
77
Not enough data
8.4
70
Not enough data
7.9
64
Not enough data
8.5
70
Not enough data
8.4
72
Not enough data
Revenue Performance
8.4
68
Not enough data
8.1
63
Not enough data
8.0
68
Not enough data
8.3
80
Not enough data
8.1
70
Not enough data
Revenue Optimization
7.9
65
Not enough data
7.9
64
Not enough data
8.1
66
Not enough data
7.9
60
Not enough data
Integration
7.9
64
Not enough data
7.9
66
Not enough data
7.3
59
Not enough data
8.4
72
Not enough data
Bill Generation
Not enough data
7.7
47
Not enough data
8.7
49
Not enough data
8.9
50
Bill Processing
Not enough data
8.3
43
Not enough data
7.8
43
Not enough data
8.9
48
Integration
Not enough data
8.7
45
Not enough data
8.9
46
Not enough data
7.7
38
Agentic AI - Billing
Not enough data
Not enough data
Order Management
7.5
183
|
Verified
7.8
38
|
Verified
8.4
232
|
Verified
8.6
45
|
Verified
7.5
191
|
Verified
7.3
30
|
Verified
8.7
247
|
Verified
9.3
40
|
Verified
Products & Plans
8.2
200
|
Verified
8.5
38
|
Verified
7.5
184
|
Verified
7.8
33
|
Verified
8.4
240
|
Verified
8.1
43
|
Verified
7.9
189
|
Verified
8.1
35
|
Verified
Pricing
8.6
238
|
Verified
9.1
44
|
Verified
8.4
237
|
Verified
8.7
44
|
Verified
7.8
205
|
Verified
7.5
34
|
Verified
Revenue Management
8.4
234
|
Verified
8.9
39
|
Verified
7.9
208
|
Verified
8.2
33
|
Verified
8.1
224
|
Verified
8.4
34
|
Verified
8.5
235
|
Verified
8.6
38
|
Verified
Integration
8.7
245
|
Verified
8.7
40
|
Verified
8.1
212
|
Verified
7.8
35
|
Verified
7.7
199
|
Verified
7.6
33
|
Verified
Agentic AI - Subscription Management
6.8
16
4.3
5
6.7
16
5.0
5
7.1
15
4.3
5
6.7
15
4.0
5
6.4
15
5.3
6
Tracking
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.3
45
Not enough data
8.8
38
Not enough data
8.8
36
Not enough data
9.2
43
Integrations
Not enough data
7.9
44
Remittance
Not enough data
8.7
40
Not enough data
8.0
43
Not enough data
8.5
43
Not enough data
7.7
42
Agentic AI - Sales Tax and VAT Compliance
Not enough data
6.3
5
Not enough data
5.7
5
Data Management
8.0
55
Not enough data
7.4
55
Not enough data
8.0
57
Not enough data
Analysis
7.9
55
Not enough data
8.0
57
Not enough data
7.6
56
Not enough data
7.6
55
Not enough data
Agentic AI - Subscription Analytics
5.7
7
Not enough data
5.7
7
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
6.9
7
Not enough data
Payment processing - Merchant of Record
Not enough data
9.3
29
Not enough data
9.5
29
Not enough data
9.1
32
Not enough data
9.1
31
Not enough data
8.1
28
Not enough data
7.8
29
Tax management - Merchant of Record
Not enough data
9.7
31
Not enough data
9.7
29
Not enough data
9.4
26
Security and Compliance - Merchant of Record
Not enough data
8.6
24
Not enough data
8.7
25
Not enough data
9.1
27
Not enough data
9.3
29
Administration - Merchant of Record
Not enough data
8.6
30
Not enough data
8.6
29
Not enough data
8.7
30
Usage Metering - Usage-based billing Software
7.4
9
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
Bill Generation - Usage-based billing Software
6.9
9
Not enough data
8.7
9
Not enough data
8.5
8
Not enough data
Bill Processing - Usage-based billing Software
6.7
9
Not enough data
6.7
9
Not enough data
7.2
9
Not enough data
Integration - Usage-based billing Software
7.5
10
Not enough data
6.5
10
Not enough data
7.4
9
Not enough data
Payment failure - Failed Payment Recovery
Not enough data
9.3
17
Not enough data
9.3
17
Not enough data
8.8
16
Not enough data
9.4
17
Not enough data
7.9
16
Customer Communication - Failed Payment Recovery
Not enough data
9.1
16
Not enough data
7.5
16
Not enough data
8.3
15
Advance payment method update - Failed Payment Recovery
Not enough data
9.1
16
Not enough data
9.2
16
Not enough data
9.5
16
Failed payment analytics - Failed Payment Recovery
Not enough data
8.8
14
Not enough data
6.3
13
Not enough data
8.6
15
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chargebee and Paddle are categorized as Subscription Billing, Subscription Revenue Management, and Subscription Management
Unique Categories
Chargebee is categorized as Revenue Management, Subscription Analytics, and Usage-based billing software
Paddle is categorized as Merchant of Record, Sales Tax and VAT Compliance, Billing, and Failed Payment Recovery
Reviews
Reviewers' Company Size
Chargebee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paddle
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
31.8%
Information Technology and Services
15.4%
Marketing and Advertising
7.3%
Internet
5.3%
Health, Wellness and Fitness
3.4%
Other
36.9%
Computer Software
52.1%
Information Technology and Services
10.8%
Internet
5.6%
Marketing and Advertising
4.2%
E-Learning
2.8%
Other
24.4%
Most Helpful Reviews
Chargebee
Most Helpful Favorable Review
Verified User in Consulting
Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at
Most Helpful Critical Review
Igor L.
Verified User in Online Media
Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines.
Paddle
Most Helpful Favorable Review
Oleksandr K.
Verified User in Information Technology and Services
The onboarding was extremely easy, with the help of excellent customer support. The team is ready to implement custom requests and very helpful. The whole system looks light and modern without the extra burden of a 20-year old system, like most of the...
Most Helpful Critical Review
Verified User in Computer Software
The support is completely unresponsive, with simple questions taking up to 5 days to get an answer. When contacting you are shown a message saying "Our Customer Support team is currently experiencing a high volume of inquiries.." but don't be fooled: that...
Verified User in Consulting
Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at
Oleksandr K.
Verified User in Information Technology and Services
The onboarding was extremely easy, with the help of excellent customer support. The team is ready to implement custom requests and very helpful. The whole system looks light and modern without the extra burden of a 20-year old system, like most of the...
Igor L.
Verified User in Online Media
Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines.
Verified User in Computer Software
The support is completely unresponsive, with simple questions taking up to 5 days to get an answer. When contacting you are shown a message saying "Our Customer Support team is currently experiencing a high volume of inquiries.." but don't be fooled: that...
Discussions
Where is Chargebee based?
2 Comments
AB
Sales and Customer Success is US-based. Implementation, Tech Support, and Service is based in India. Read more
Is Chargebee safe?
2 Comments
KD
(TL;DR yes). Not sure what would be considered unsafe, but it is a very reputable brand from our experience. We've been using them for over a year and...Read more
Why should I use Chargebee instead of building my own billing system?
2 Comments
HP
Building your own billing system is capital and labor-intensive. You need to spend a minimum of $300k just to set it up, and any additional features as you...Read more
Which payment methods do you support?
1 Comment
Official Response from Paddle
By selling your product through Paddle, you can immediately accept purchases via:
Mastercard
Visa
Maestro
American Express
Discover
Diners...Read more
Which currencies do you offer?
1 Comment
Official Response from Paddle
In order to help you sell your products throughout the world, Paddle accepts payments in a wide range of currencies:
Argentine Peso (ARS)
Australian...Read more
Which languages do you support?
1 Comment
Official Response from Paddle
The Paddle Checkout is localized in the following...Read more
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