Paddle Reviews & Product Details

- Easy and clean to use with all the functionality needed

- Easy integration with an existing web site - much easier than I anticipated

- The sandbox option is a great help in testing the integration and payments

- The possibility to edit a customer invoice after the purchase (add company name, address, even VAT ID, which will automatically reimburse the customer with added VAT during the purchase)

- Friendly and helpful support - they have never let me down Review collected by and hosted on G2.com.

I wish the payment form would be able to gather company name and address or the customer Review collected by and hosted on G2.com.

Our company has been working with Paddle for almost a year, and the overall experience has been outstanding. The platform makes it incredibly easy to handle payments, subscriptions, and compliance without having to manage the complexities ourselves. What truly stands out is the level of support we receive—our account manager, Jonathon Thorpe, has been exceptional. He regularly schedules calls with us, provides proactive guidance, and ensures that our questions are always answered quickly and thoroughly. This level of dedication has made the partnership feel smooth and reliable. Review collected by and hosted on G2.com.

There is nothing we dislike about Paddle. The platform has consistently met our expectations, and with the outstanding support from Jonathon Thorpe, we feel fully confident in continuing to scale our business with Paddle. Review collected by and hosted on G2.com.

Paddle is extremely useful for complete payment and tax management, especially for use in my SaaS that operates globally. I use Paddle as a payment provider because it solves a major pain point we would have: accepting various payment methods and multiple currencies worldwide, in addition to collecting sales taxes.

With Paddle, we don't need to deal with the complexity of tax compliance in different countries, as the platform takes care of all that for us. Additionally, it offers a very intuitive dashboard, which makes it easy to track daily subscriptions, received amounts, cancellations, and important metrics. The integration of Paddle into my platform was also extremely quick and easy, in less than a week it was fully ready for use by my users.

I use Paddle every day to manage subscriptions and payments, and the experience has been excellent. It simplifies the delivery of subscriptions and ensures that customers have a fast and secure payment experience. Review collected by and hosted on G2.com.

It's not something I really dislike, but I believe Paddle could improve by offering customer service in Portuguese to enhance contact in the support chat, and the possibility of accepting payments via Pix. These improvements would be a great differentiator for companies operating in Brazil, making the experience even more practical and accessible for our customers. Review collected by and hosted on G2.com.

- Easy testing & setup

- Intuitive design

- Constantly adding new payment methods & features

- Regular quality of life updates to pre-existing features

- Prompt customer support and direct addressing of any issue Review collected by and hosted on G2.com.

- No support for Saudi local currency conversion for products

- Payment tax is be on the higher end Review collected by and hosted on G2.com.

The simplicity and flexibility of using the platform. It is possible to do everything you want with the APIs. We are currently on Claiss, but the new Billing version really offers a whole new potential to the product. Review collected by and hosted on G2.com.

As a former Classic customer, I find that the transition to Billing feels like a mountain of changes to make. It really doesn't encourage us to upgrade to Billing. Review collected by and hosted on G2.com.

I really enjoy using Paddle. One of the things I like the most is their Retain system, which helps recover potential customers and encourages them to complete their subscriptions. The integration process with our platform was smooth and straightforward, making it easy to get started. Paddle also offers excellent subscription management features and supports a wide variety of payment methods, which is essential for serving customers globally. On top of that, their support team is highly knowledgeable and genuinely helpful, always providing accurate solutions and guidance whenever needed. Overall, Paddle has made managing payments and subscriptions much easier and more reliable for our business. Review collected by and hosted on G2.com.

There’s nothing about Paddle that I didn’t like, just a few improvement points that I believe will eventually be implemented. I think it’s important to have the option to collect the user’s phone number before completing the subscription, which would help a lot with cart recovery through Retain. Another improvement that would be great is support for PIX payments, which is becoming an essential payment method in Brazil. Review collected by and hosted on G2.com.

What I like most about Paddle is how well it handles users who didn’t complete their subscription. They automatically send follow-up emails to help close the sale, which is incredibly useful.

I also love the ability to sell in multiple currencies and receive payments through various methods. The service is completely secure and the support team is always dedicated and attentive whenever I need help.

I’m extremely satisfied with Paddle! Review collected by and hosted on G2.com.

I honestly don’t have anything negative to say about Paddle, as I think the service is excellent.

Instead, I’d like to suggest a couple of improvements. It would be great to have the option to request the user’s phone number before they start the payment process. This could help increase cart recovery rates and allow us to follow up with users directly.

Also, it would be amazing to have Pix as a payment option, since it’s widely used in Brazil. Review collected by and hosted on G2.com.

We use Paddle for our online store, worldwide on day to day base.

Our main focus was to fix payment issues we had overseas, our payment success rate in USA went from 60% to 98% with Paddle and in general the project was a success.

Technically we were guided properly during the implementation, API's were properly documented.

The fact that Paddle takes care of all tax related issues reduces the complexity on our end of selling our products worldwide.

Paddle has way more features than we use today, we plan on using more of their features in the future. Review collected by and hosted on G2.com.

When going live we faced some issues and in the beginning the level of support was not sufficient.

But to be fair Paddle has taken our complaints seriously and improved the quality of their support drastically.

It took some time but now we are at a level where we are happy with the support and I'm sure Paddle has learned from this experience. Review collected by and hosted on G2.com.

What I like most about Paddle is how easy the platform is to use — the interface is intuitive and straightforward, which makes managing payments a breeze. The support team is fully capable and always ready to help or answer any questions promptly, which gives a lot of confidence. I also really appreciate the option to accept payments in multiple currencies, making it easier to sell globally. Another great feature is the ability to pass on payment taxes and fees to the customer, which helps keep costs transparent and manageable for the seller. Review collected by and hosted on G2.com.

Additionally, it would be great if the platform were available in more languages, such as Portuguese (Brazil), to better serve a wider range of users. Review collected by and hosted on G2.com.

What I like the most about Paddle is how easy it is to integrate with their checkout system. The setup was quick and straightforward, with great documentation and support along the way. I also really appreciate the ability to receive payments in multiple currencies, which makes it ideal for selling globally. Their team is knowledgeable and always ready to help — it feels like a truly professional and reliable partnership Review collected by and hosted on G2.com.

One thing that could be improved is that the website is only available in English — having support for other languages would make the platform more accessible.

Also, it would be great if Paddle supported local payment methods like Pix, which is very popular in Brazil. Review collected by and hosted on G2.com.