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Compare Webex Suite and Zoom Workplace 
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At a Glance
Market Segments
Enterprise (62.2% of reviews)
Small-Business (51.1% of reviews)
Entry-Level Pricing
$0.00
Free
Webex Suite
Star Rating
(18,502)4.2 out of 5
Market Segments
Enterprise (62.2% of reviews)
Entry-Level Pricing
$0.00
Browse all 5 pricing plansZoom Workplace
Star Rating
(54,745)4.5 out of 5
Market Segments
Small-Business (51.1% of reviews)
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Workplace excels in video streaming with a score of 9.0, while Webex Suite slightly edges out with a score of 9.1, indicating that Webex may offer a marginally better experience for high-quality video calls.
- Reviewers mention that Zoom Workplace's session recording feature is highly rated at 9.1, which is slightly better than Webex Suite's 9.0, suggesting that users find Zoom's recording capabilities more reliable for capturing meetings.
- G2 users highlight that Zoom Workplace has a superior mobile application experience with a score of 9.0 compared to Webex Suite's 8.7, indicating that Zoom's mobile interface is more user-friendly and efficient for on-the-go access.
- Users on G2 report that Zoom Workplace's ease of setup is rated at 9.1, while Webex Suite is at 8.4, suggesting that Zoom provides a more straightforward onboarding process for new users.
- Reviewers mention that Zoom Workplace's quality of support is rated at 8.7, which is slightly higher than Webex Suite's 8.5, indicating that users feel more satisfied with the support they receive from Zoom.
- Users say that Zoom Workplace shines in collaboration tools with a score of 9.2 for screen sharing, compared to Webex Suite's 9.0, suggesting that Zoom offers a more seamless experience for collaborative work during meetings.
Pricing
Entry-Level Pricing
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Suite
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.9
14,597
9.2
41,976
Ease of Use
8.7
14,648
9.1
42,106
Ease of Setup
8.4
2,867
9.1
13,285
Ease of Admin
8.5
2,582
9.0
12,193
Quality of Support
8.5
11,669
8.7
30,963
Has the product been a good partner in doing business?
8.7
2,476
9.1
11,376
Product Direction (% positive)
7.8
14,060
8.3
39,468
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
9.1
973
9.0
6511
|
Verified
9.0
954
9.1
6714
|
Verified
8.9
934
8.8
5973
|
Verified
Collaboration
8.8
891
8.6
5072
|
Verified
9.0
970
9.1
6711
|
Verified
9.0
963
9.0
6468
|
Verified
8.8
869
8.7
4943
|
Verified
9.2
992
9.3
7052
|
Verified
Functionality
8.8
874
8.5
5031
|
Verified
9.0
971
9.0
6278
|
Verified
8.9
876
8.7
4791
|
Verified
Agentic AI - Virtual Classroom
8.5
16
8.0
82
Business Instant Messaging
8.6
926
8.6
466
8.8
1030
8.7
483
8.5
945
8.5
468
Business Instant Messaging
8.9
994
9.0
465
8.9
935
9.2
468
Business Instant Messaging
8.7
887
8.9
463
8.8
948
8.9
469
8.7
853
8.5
458
Generative AI - Business Instant Messaging
8.3
42
8.4
147
AI - Business Instant Messaging
8.3
43
8.3
144
8.2
43
8.3
145
8.2
42
8.2
144
7.8
43
8.3
144
Agentic AI - Business Instant Messaging
7.7
25
7.5
54
7.7
24
7.5
52
Visual Tools
8.7
57
Not enough data
8.9
54
Not enough data
8.4
55
Not enough data
8.5
56
Not enough data
Office Customization
9.0
55
Not enough data
8.7
54
Not enough data
8.7
52
Not enough data
Guest Tools
8.6
51
Not enough data
8.8
51
Not enough data
8.8
48
Not enough data
Collaboration Tools
8.6
54
Not enough data
9.1
55
Not enough data
9.2
55
Not enough data
9.1
53
Not enough data
Agentic AI - Virtual Workspaces
7.8
20
Not enough data
7.6
20
Not enough data
Grammar
Not enough data
9.0
61
Not enough data
8.8
61
Not enough data
8.9
61
Formatting
Not enough data
8.7
60
Not enough data
8.6
59
Not enough data
8.5
59
Content
Not enough data
8.7
59
Not enough data
8.4
59
Not enough data
8.7
59
Product Type
Not enough data
8.9
58
Not enough data
9.0
58
Generative AI
Not enough data
8.8
56
Not enough data
8.9
57
Design Tools
8.8
353
8.5
256
8.8
352
8.6
253
8.6
308
8.2
247
8.7
315
8.4
248
8.8
331
8.6
252
Communication Tools
8.9
332
8.7
250
9.0
354
8.9
256
Integrations
8.8
284
8.2
246
9.0
352
8.7
246
Software Offering
8.8
349
8.6
247
9.2
386
9.3
252
9.1
371
8.9
248
Agentic AI - Collaborative Whiteboard
8.1
15
8.0
54
7.9
15
7.9
53
8.3
15
7.8
52
Presenter Tools
8.9
4880
9.0
16840
8.5
4237
|
Verified
8.6
12551
|
Verified
8.8
4591
|
Verified
8.7
13468
|
Verified
8.9
5104
|
Verified
8.9
17280
|
Verified
Conferencing Options
9.0
5245
|
Verified
9.1
19281
|
Verified
9.0
5472
|
Verified
9.2
19418
|
Verified
9.0
5386
|
Verified
9.3
21368
|
Verified
Application Tools
8.8
4330
|
Verified
8.9
15921
|
Verified
8.8
4887
|
Verified
9.1
19102
|
Verified
8.7
4857
8.8
16028
|
Verified
Agentic AI - Screen Sharing
7.5
34
7.2
164
Platform Basics
Not enough data
9.0
340
Not enough data
9.1
344
Not enough data
7.7
326
Platform Content
Not enough data
8.1
321
Not enough data
7.8
322
Not enough data
9.0
335
Platform Additional Functionality
Not enough data
8.4
340
Not enough data
8.0
325
Agentic AI - Screen and Video Capture
Not enough data
7.4
90
Inbox Tools
Not enough data
8.0
88
Not enough data
8.2
88
Not enough data
8.7
88
Not enough data
8.6
86
Coordination Tools
Not enough data
8.7
94
Not enough data
8.7
89
Not enough data
8.4
90
Software Options
Not enough data
9.1
88
Not enough data
9.0
89
Email Client - Agentic AI
Not enough data
7.3
41
Not enough data
7.7
42
Platform Basics
Not enough data
8.6
53
Not enough data
8.0
50
Not enough data
8.6
30
Not enough data
8.5
31
Not enough data
8.1
31
Not enough data
7.7
31
Not enough data
8.1
32
Platform Data
Not enough data
7.9
50
Not enough data
8.3
48
Not enough data
8.1
49
Not enough data
8.3
51
Platform Interoperability
Not enough data
8.7
54
Not enough data
8.1
51
Platform Additional Functionality
Not enough data
8.6
49
Additional Functionality - Visitor Management
Not enough data
7.9
27
Not enough data
7.9
27
Not enough data
8.6
28
Not enough data
7.8
28
Agentic AI - Visitor Management
Not enough data
7.8
18
Collaboration
9.1
27
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.8
27
Not enough data
Hardware
8.7
27
Not enough data
8.5
27
Not enough data
Security
9.1
27
Not enough data
8.7
27
Not enough data
Agentic AI - Visual Collaboration Platforms
6.1
9
Not enough data
6.5
9
Not enough data
Platform Basics
Not enough data
8.6
23
Not enough data
8.9
24
Not enough data
8.5
26
Platform Content
Not enough data
8.4
23
Not enough data
7.8
23
Platform Interoperability
Not enough data
8.4
25
Platform Additional Functionality
Not enough data
8.3
26
Not enough data
7.9
25
Not enough data
8.3
22
Agentic AI - Digital Signage
Not enough data
7.5
6
Collaboration Tools
9.0
10116
|
Verified
9.2
30437
|
Verified
9.1
2922
|
Verified
Feature Not Available
8.8
2605
|
Verified
Feature Not Available
9.0
3148
|
Verified
9.1
14515
|
Verified
9.0
2997
9.1
14611
|
Verified
Meeting Coordination
8.7
9108
8.9
27844
|
Verified
8.7
8598
|
Verified
9.0
26950
|
Verified
8.7
8975
|
Verified
8.9
27278
|
Verified
8.8
3125
|
Verified
9.0
14981
|
Verified
Software Type
8.6
7705
|
Verified
8.9
26305
|
Verified
8.8
3067
|
Verified
8.8
13754
|
Verified
9.0
3211
|
Verified
9.2
15653
|
Verified
Agentic AI - Video Conferencing
7.8
60
7.6
290
7.9
59
7.6
290
7.9
60
7.7
286
Calendar View
Not enough data
8.2
352
Not enough data
8.4
363
Shared Calendar
Not enough data
8.5
344
Not enough data
8.2
353
Accessibility
Not enough data
8.2
349
Not enough data
8.0
347
Integration
Not enough data
8.2
343
Not enough data
8.2
349
Not enough data
8.5
342
Notifications
Not enough data
8.2
347
Not enough data
7.8
346
Generative AI
Not enough data
7.4
269
Not enough data
7.5
276
Not enough data
7.6
278
Agentic AI - Calendar
Not enough data
7.9
90
Design
Not enough data
9.2
36
Not enough data
9.2
36
Not enough data
9.2
36
Collaboration
Not enough data
9.3
37
Not enough data
9.2
37
File Types
Not enough data
9.0
35
Not enough data
9.1
35
Not enough data
8.9
35
Edit & Revise
Not enough data
9.0
35
Not enough data
9.0
35
Not enough data
9.1
35
Integrate & Embed
Not enough data
9.1
37
Not enough data
9.0
36
Not enough data
9.3
36
Operating System
Not enough data
9.3
37
Not enough data
9.0
36
Not enough data
8.7
33
Generative AI
Not enough data
9.0
34
Not enough data
9.3
34
Not enough data
9.1
34
Not enough data
9.3
34
Not enough data
8.9
34
Agentic AI - Document Creation
Not enough data
9.3
18
Integrations
Not enough data
7.7
598
Not enough data
8.6
619
Not enough data
8.9
620
Not enough data
7.7
592
Not enough data
7.6
585
Branding & Customizatio
Not enough data
8.1
595
Not enough data
8.5
609
Not enough data
8.1
586
Automatic Rules & Configurations
Not enough data
8.4
592
Not enough data
8.5
606
Not enough data
8.4
609
Agentic AI - Business Scheduling
Not enough data
7.4
120
Not enough data
7.4
120
Seating Options
Not enough data
8.5
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
8.9
14
Tech Stack
Not enough data
8.3
15
Not enough data
8.8
15
Not enough data
9.1
15
Not enough data
8.7
14
Generative AI
Not enough data
7.6
14
Not enough data
7.6
14
Not enough data
7.3
14
Not enough data
7.4
14
Meeting Prep - AI Meeting Assistants
9.1
37
8.4
96
9.3
38
8.6
98
9.3
37
8.3
98
Meeting Automation - AI Meeting Assistants
9.4
37
8.9
101
9.0
38
8.7
98
9.2
38
8.7
94
Meeting Insights - AI Meeting Assistants
9.0
38
8.1
99
8.9
38
8.2
97
9.2
37
9.0
98
Accessibility - AI Meeting Assistants
9.1
37
8.1
95
9.0
37
8.5
99
9.4
36
8.1
92
Agentic AI - AI Meeting Assistants
9.1
13
7.6
53
9.1
13
7.6
54
9.1
13
7.9
54
9.1
13
7.8
54
Platform Basics - VoIP Providers
9.3
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.2
8
Not enough data
8.3
9
Not enough data
Basic Communication
8.8
237
Not enough data
8.7
223
Not enough data
8.6
204
Not enough data
9.0
251
Not enough data
9.0
252
Not enough data
8.6
142
Not enough data
Agentic AI - VoIP Providers
7.5
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.0
5
Not enough data
Access
8.3
158
Not enough data
8.4
182
Not enough data
8.4
174
Not enough data
Advanced Features
7.9
130
Not enough data
8.2
131
Not enough data
8.6
175
Not enough data
Agentic AI - Productivity Bots
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
7.8
6
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.0
144
8.9
1475
|
Verified
8.9
160
8.8
1453
|
Verified
9.0
103
8.7
1361
Features
9.0
155
8.8
1370
|
Verified
8.8
98
8.7
1323
9.0
150
8.9
1760
|
Verified
9.1
168
9.2
2002
|
Verified
9.1
150
9.3
2078
|
Verified
9.1
139
8.8
1588
|
Verified
Categories
Categories
Shared Categories
Webex Suite and Zoom Workplace are categorized as Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard, Virtual Classroom, Video Conferencing, and AI Meeting Assistants
Unique Categories
Webex Suite is categorized as Visual Collaboration Platforms, Virtual Workspaces, and VoIP Providers
Zoom Workplace is categorized as Desk Booking, Business Scheduling, Email Client, AI Writing Assistant, Productivity Bots, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, and Calendar
Reviews
Reviewers' Company Size
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.9%
Computer Software
10.9%
Financial Services
6.5%
Higher Education
4.4%
Education Management
3.9%
Other
52.4%
Marketing and Advertising
9.6%
Education Management
9.4%
Higher Education
8.1%
Non-Profit Organization Management
6.9%
Financial Services
5.7%
Other
60.3%
Most Helpful Reviews
Webex Suite
Most Helpful Favorable Review
Jatin A.
Verified User
It provides unlimited audio, video calls and web meetings from anywhere at anytime. It helps to stay connected between meetings with virtual meeting spaces, text messaging, file sharing, whiteboards etc. The collaboration can be done with over 500+ members...
Most Helpful Critical Review
Josh H.
Verified User in Marketing and Advertising
I dislike the lag. Seems like I have a lot of issues signing onto the service.
Zoom Workplace
Most Helpful Favorable Review
Michael H.
Verified User in Computer Software
Video conferencing and group collaboration
Most Helpful Critical Review
Laryssa W.
Verified User in Marketing and Advertising
Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team...
Jatin A.
Verified User
It provides unlimited audio, video calls and web meetings from anywhere at anytime. It helps to stay connected between meetings with virtual meeting spaces, text messaging, file sharing, whiteboards etc. The collaboration can be done with over 500+ members...
Michael H.
Verified User in Computer Software
Video conferencing and group collaboration
Josh H.
Verified User in Marketing and Advertising
I dislike the lag. Seems like I have a lot of issues signing onto the service.
Laryssa W.
Verified User in Marketing and Advertising
Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team...
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