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Compare Gupshup and Infobip 
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At a Glance
Market Segments
Enterprise (55.9% of reviews)
Enterprise (100.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gupshup
Star Rating
(63)4.4 out of 5
Market Segments
Enterprise (55.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GupshupInfobip
Star Rating
(56)4.3 out of 5
Market Segments
Enterprise (100.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InfobipSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Infobip excels in Ease of Integration with a score of 9.3, making it easier for businesses to connect with existing systems. In contrast, Gupshup's score of 8.5 indicates a more challenging integration process.
- Reviewers mention that Infobip's API Call Speed is rated at 9.2, which is significantly faster than Gupshup's 8.0. This speed is crucial for businesses that rely on real-time communication.
- G2 users highlight Infobip's superior Communication Varieties with a score of 9.3, allowing for a broader range of messaging options compared to Gupshup's 8.3, which may limit user engagement strategies.
- Users on G2 report that Infobip's Proactive Engagement features score 9.0, indicating a strong capability to initiate conversations, while Gupshup's features in this area are less robust, leading to missed opportunities for user interaction.
- Reviewers mention that Infobip provides better Documentation with a score of 9.0, which is essential for users needing guidance. Gupshup's documentation score of 8.1 suggests that users may face challenges in finding necessary information.
- Users say that Infobip's Quality of Support is rated at 8.5, slightly higher than Gupshup's 8.4, indicating that Infobip may offer a more reliable support experience when users encounter issues.
Pricing
Entry-Level Pricing
Gupshup
No pricing availableInfobip
No pricing availableFree Trial
Gupshup
No trial information availableInfobip
No trial information availableRatings
Meets Requirements
8.8
55
9.1
38
Ease of Use
8.7
56
9.0
39
Ease of Setup
8.7
38
8.8
23
Ease of Admin
8.0
21
8.9
22
Quality of Support
8.5
55
8.5
42
Has the product been a good partner in doing business?
8.7
21
8.6
23
Product Direction (% positive)
8.7
55
8.5
39
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.6
21
Not enough data
7.2
20
Not enough data
7.4
20
Not enough data
7.9
20
Not enough data
Channels
7.3
19
Not enough data
7.1
21
Not enough data
8.4
20
Not enough data
6.9
18
Not enough data
7.2
17
Not enough data
Customers
8.1
18
Not enough data
7.7
19
Not enough data
7.8
20
Not enough data
7.6
18
Not enough data
7.5
18
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
22
Not enough data
9.2
24
Not enough data
9.3
27
Support
Not enough data
9.1
30
Not enough data
8.7
21
Not enough data
8.6
30
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.5
11
Not enough data
8.5
9
Not enough data
8.5
10
Not enough data
9.0
10
Not enough data
Support Automation
8.5
10
Not enough data
8.6
11
Not enough data
8.0
9
Not enough data
8.3
10
Not enough data
Generative AI
6.7
7
Not enough data
6.9
7
Not enough data
Generative AI
6.9
9
Not enough data
7.4
9
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.2
12
Not enough data
9.3
12
Not enough data
9.2
12
Not enough data
9.4
12
Not enough data
9.0
12
Not enough data
9.4
12
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.0
12
Not enough data
9.3
12
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gupshup and Infobip are categorized as WhatsApp Marketing
Unique Categories
Infobip is categorized as Chatbots, Communication Platform as a Service (CPaaS), Transactional Email, and RCS Business Messaging
Reviews
Reviewers' Company Size
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Infobip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.9%
Marketing and Advertising
9.5%
Insurance
9.5%
Automotive
9.5%
Information Technology and Services
7.1%
Other
52.4%
Information Technology and Services
19.4%
Banking
19.4%
Retail
9.7%
Internet
6.5%
Consumer Services
6.5%
Other
38.7%
Most Helpful Reviews
Gupshup
Most Helpful Favorable Review
Amoolya K.
Verified User in Computer Software
1) Gupshup has been very easy and effective BSP provider 2) They have easy implementation and Documentation 3) They have cloud APIs which helps for any API providers to implement them for faster service to be provided to the end customer 4) Gupshup...
Most Helpful Critical Review
mani V.
Verified User in Marketing and Advertising
slowness and sometimes facing refresh issues
Infobip
Most Helpful Favorable Review
Igor K.
Verified User in Financial Services
Reliable platform to send SMS for our customers.
Most Helpful Critical Review
Verified User in Information Technology and Services
Their support! The only way to log a support issue is via email and there is no acknowledgement that the ticket has been received. But worst of all, it will take several days before getting a reply, if at all!
Amoolya K.
Verified User in Computer Software
1) Gupshup has been very easy and effective BSP provider 2) They have easy implementation and Documentation 3) They have cloud APIs which helps for any API providers to implement them for faster service to be provided to the end customer 4) Gupshup...
Igor K.
Verified User in Financial Services
Reliable platform to send SMS for our customers.
mani V.
Verified User in Marketing and Advertising
slowness and sometimes facing refresh issues
Verified User in Information Technology and Services
Their support! The only way to log a support issue is via email and there is no acknowledgement that the ticket has been received. But worst of all, it will take several days before getting a reply, if at all!
Discussions
Is Gupshup good?
1 Comment
SS
yes,Overall experience is satisfactoryRead more
Gupshup has no more discussions with answers
How we can simplify the time and process to implement whatsapp for business?
1 Comment
Official Response from Infobip
Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp...Read more
Is it possible go get support for creating a virtual assistant for my clients.
1 Comment
Official Response from Infobip
Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with...Read more
Infobip has no more discussions with answers
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