BigCommerce Features
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Merchandising/Marketing (7)
- Storefront Design Tools 
- Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience 383 reviewers of BigCommerce have provided feedback on this feature. 
- Product Visualization 
- Ability to display and manage photos, 3D views, videos etc for each product This feature was mentioned in 386 BigCommerce reviews. 
- Recommendations / Personalization 
- Based on 368 BigCommerce reviews. Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc 
- Promotions and Discounts 
- Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. This feature was mentioned in 370 BigCommerce reviews. 
- Shopping Cart Abandonment 
- Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. This feature was mentioned in 348 BigCommerce reviews. 
- Product Reviews 
- Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products 348 reviewers of BigCommerce have provided feedback on this feature. 
- SEO 
- As reported in 358 BigCommerce reviews. Provides tools to drive traffic to pages via organic search 
Product Catalog (4)
- Content Management 
- Ability to add/update products, product pricing, product information and other content included on eCommerce site. 381 reviewers of BigCommerce have provided feedback on this feature. 
- Product Configuration 
- Ability to all users select options to configure the product or select product options. For example, color, size, etc. This feature was mentioned in 374 BigCommerce reviews. 
- Product Search and Filtering 
- As reported in 377 BigCommerce reviews. Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting 
- Intangible Products 
- Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc. 263 reviewers of BigCommerce have provided feedback on this feature. 
Order Process (8)
- Checkout Process 
- Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. 387 reviewers of BigCommerce have provided feedback on this feature. 
- Shipping Options 
- As reported in 378 BigCommerce reviews. Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. 
- Tax Display and Processing 
- Based on 362 BigCommerce reviews. Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. 
- Payment Processing 
- Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. This feature was mentioned in 373 BigCommerce reviews. 
- Order Management 
- As reported in 385 BigCommerce reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. 
- Returns / Refunds 
- As reported in 344 BigCommerce reviews. Functionality to allow users to process returns/refunds either via self service or contacting customer service. 
- Inventory Management 
- Based on 331 BigCommerce reviews. Displays inventory levels of products in real time. Displays inventory by location if required. 
- Multi-Channel Fulfillment 
- Based on 260 BigCommerce reviews. Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. 
Multi-Channel Support (7)
- Omnichannel 
- Based on 319 BigCommerce reviews. Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. 
- Mobile 
- As reported in 351 BigCommerce reviews. Features that enable customers to easily to shop for products using a mobile device. 
- Social Commerce 
- Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. This feature was mentioned in 303 BigCommerce reviews. 
- Customer Service 
- Based on 334 BigCommerce reviews. Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. 
- Store Locator 
- Enable customers to locate and navigate to physical locations by zip code, city or GPS This feature was mentioned in 230 BigCommerce reviews. 
- 3rd-Party Store Integration 
- Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels This feature was mentioned in 244 BigCommerce reviews. 
- B2B 
- Based on 196 BigCommerce reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. 
Platform (9)
- APIs 
- Based on 294 BigCommerce reviews. System provides well documented API's that can be used to integrate to any 3rd Party or internal system. 
- Customization 
- As reported in 358 BigCommerce reviews. Product provides tools to customize web store front, business process, etc. to meet unique business needs. 
- Integrations to Add-on Tools 
- Based on 331 BigCommerce reviews. Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. 
- User Management 
- Enables customers to update their own user information, settings and preferences. 355 reviewers of BigCommerce have provided feedback on this feature. 
- Reporting / Analytics 
- As reported in 352 BigCommerce reviews. Provides standard and ad-hoc reporting ability to meet business requirements 
- Security 
- Based on 360 BigCommerce reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks 
- Admin Access Rights 
- Provides ability to control editing rights by product category, geography etc. 347 reviewers of BigCommerce have provided feedback on this feature. 
- Cross Browser Support 
- Enables store or site to provide the same user experience in all browsers and browser versions. 332 reviewers of BigCommerce have provided feedback on this feature. 
- Performance and Reliability 
- Based on 370 BigCommerce reviews. Software performs well and runs with minimal unscheduled downtime 
Omnichannel Features  (7)
- Retail Management 
- The ability to manage the operations of a retail storefront and integrate storefront operations with other channels. 30 reviewers of BigCommerce have provided feedback on this feature. 
- POS Integration 
- As reported in 27 BigCommerce reviews. The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels. 
- Social Media Integration 
- Tools to integrate social media channels with other commerce channels to create a seamless experience for customers. 30 reviewers of BigCommerce have provided feedback on this feature. 
- Customer Service Integration 
- Based on 29 BigCommerce reviews. The ability to integrate customer service into all channels. 
- Marketing Tools 
- The ability to integrate marketing tools into all channels. This feature was mentioned in 31 BigCommerce reviews. 
- E-commerce Integration 
- Based on 32 BigCommerce reviews. Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels. 
- ERP Integration 
- The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels. 27 reviewers of BigCommerce have provided feedback on this feature. 
Reporting (2)
- Reports & Analytics 
- Tools to present data collected from various channels in a digestible way to help business owners make informed decisions. 32 reviewers of BigCommerce have provided feedback on this feature. 
- Data Transfer Tools 
- Based on 32 BigCommerce reviews. The ability to transfer data between channels in order to streamline operations. 
Headless Commerce (5)
- Decoupling 
- Ability to disconnect the front office from the back office of an e-commerce platform 84 reviewers of BigCommerce have provided feedback on this feature. 
- REST APIs 
- Provide APIs that allow for interaction with RESTful web services 92 reviewers of BigCommerce have provided feedback on this feature. 
- Data Orchestration 
- As reported in 89 BigCommerce reviews. Capture and manage data from multiple sources and syncronize it with the front end and back end 
- Customization 
- Allows developers to customize the platform using multiple programming languages 102 reviewers of BigCommerce have provided feedback on this feature. 
- Extensibility 
- As reported in 91 BigCommerce reviews. Include prebuilt integrations with multiple systems such as ERP and CRM 
Generative AI (2)
- AI Text Generation 
- Allows users to generate text based on a text prompt. 52 reviewers of BigCommerce have provided feedback on this feature. 
- AI Text Summarization 
- As reported in 52 BigCommerce reviews. Condenses long documents or text into a brief summary. 
Agentic AI - E-Commerce Platforms (6)
- Autonomous Task Execution 
- Capability to perform complex tasks without constant human input 
- Cross-system Integration 
- Works across multiple software systems or databases 10 reviewers of BigCommerce have provided feedback on this feature. 
- Adaptive Learning 
- Based on 10 BigCommerce reviews. Improves performance based on feedback and experience 
- Natural Language Interaction 
- As reported in 10 BigCommerce reviews. Engages in human-like conversation for task delegation 
- Proactive Assistance 
- Anticipates needs and offers suggestions without prompting 10 reviewers of BigCommerce have provided feedback on this feature. 
- Decision Making 
- Makes informed choices based on available data and objectives This feature was mentioned in 10 BigCommerce reviews. 
Top-Rated Alternatives
Technology Glossary Features
View definitions of the features and discover new technology terms.
The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow.
Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched.