BigCommerce Features
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Merchandising/Marketing (7)
- Storefront Design Tools 
- Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience This feature was mentioned in 383 BigCommerce reviews. 
- Product Visualization 
- As reported in 386 BigCommerce reviews. Ability to display and manage photos, 3D views, videos etc for each product 
- Recommendations / Personalization 
- As reported in 368 BigCommerce reviews. Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc 
- Promotions and Discounts 
- As reported in 370 BigCommerce reviews. Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. 
- Shopping Cart Abandonment 
- As reported in 348 BigCommerce reviews. Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. 
- Product Reviews 
- Based on 348 BigCommerce reviews. Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products 
- SEO 
- As reported in 358 BigCommerce reviews. Provides tools to drive traffic to pages via organic search 
Product Catalog (4)
- Content Management 
- Ability to add/update products, product pricing, product information and other content included on eCommerce site. This feature was mentioned in 381 BigCommerce reviews. 
- Product Configuration 
- Ability to all users select options to configure the product or select product options. For example, color, size, etc. This feature was mentioned in 374 BigCommerce reviews. 
- Product Search and Filtering 
- Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting This feature was mentioned in 377 BigCommerce reviews. 
- Intangible Products 
- Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc. This feature was mentioned in 263 BigCommerce reviews. 
Order Process (8)
- Checkout Process 
- Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. 387 reviewers of BigCommerce have provided feedback on this feature. 
- Shipping Options 
- Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. 378 reviewers of BigCommerce have provided feedback on this feature. 
- Tax Display and Processing 
- Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. This feature was mentioned in 362 BigCommerce reviews. 
- Payment Processing 
- Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. 373 reviewers of BigCommerce have provided feedback on this feature. 
- Order Management 
- As reported in 385 BigCommerce reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. 
- Returns / Refunds 
- As reported in 344 BigCommerce reviews. Functionality to allow users to process returns/refunds either via self service or contacting customer service. 
- Inventory Management 
- Displays inventory levels of products in real time. Displays inventory by location if required. This feature was mentioned in 331 BigCommerce reviews. 
- Multi-Channel Fulfillment 
- As reported in 260 BigCommerce reviews. Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. 
Multi-Channel Support (7)
- Omnichannel 
- Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. This feature was mentioned in 319 BigCommerce reviews. 
- Mobile 
- Based on 351 BigCommerce reviews. Features that enable customers to easily to shop for products using a mobile device. 
- Social Commerce 
- Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. 303 reviewers of BigCommerce have provided feedback on this feature. 
- Customer Service 
- Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. 334 reviewers of BigCommerce have provided feedback on this feature. 
- Store Locator 
- Enable customers to locate and navigate to physical locations by zip code, city or GPS 230 reviewers of BigCommerce have provided feedback on this feature. 
- 3rd-Party Store Integration 
- As reported in 244 BigCommerce reviews. Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels 
- B2B 
- Based on 196 BigCommerce reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. 
Platform (9)
- APIs 
- System provides well documented API's that can be used to integrate to any 3rd Party or internal system. 294 reviewers of BigCommerce have provided feedback on this feature. 
- Customization 
- Based on 358 BigCommerce reviews. Product provides tools to customize web store front, business process, etc. to meet unique business needs. 
- Integrations to Add-on Tools 
- Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. This feature was mentioned in 331 BigCommerce reviews. 
- User Management 
- Enables customers to update their own user information, settings and preferences. This feature was mentioned in 355 BigCommerce reviews. 
- Reporting / Analytics 
- As reported in 352 BigCommerce reviews. Provides standard and ad-hoc reporting ability to meet business requirements 
- Security 
- Based on 360 BigCommerce reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks 
- Admin Access Rights 
- Based on 347 BigCommerce reviews. Provides ability to control editing rights by product category, geography etc. 
- Cross Browser Support 
- Based on 332 BigCommerce reviews. Enables store or site to provide the same user experience in all browsers and browser versions. 
- Performance and Reliability 
- Software performs well and runs with minimal unscheduled downtime 370 reviewers of BigCommerce have provided feedback on this feature. 
Omnichannel Features  (7)
- Retail Management 
- The ability to manage the operations of a retail storefront and integrate storefront operations with other channels. This feature was mentioned in 30 BigCommerce reviews. 
- POS Integration 
- The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels. This feature was mentioned in 27 BigCommerce reviews. 
- Social Media Integration 
- As reported in 30 BigCommerce reviews. Tools to integrate social media channels with other commerce channels to create a seamless experience for customers. 
- Customer Service Integration 
- Based on 29 BigCommerce reviews. The ability to integrate customer service into all channels. 
- Marketing Tools 
- The ability to integrate marketing tools into all channels. 31 reviewers of BigCommerce have provided feedback on this feature. 
- E-commerce Integration 
- Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels. This feature was mentioned in 32 BigCommerce reviews. 
- ERP Integration 
- The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels. 27 reviewers of BigCommerce have provided feedback on this feature. 
Reporting (2)
- Reports & Analytics 
- As reported in 32 BigCommerce reviews. Tools to present data collected from various channels in a digestible way to help business owners make informed decisions. 
- Data Transfer Tools 
- Based on 32 BigCommerce reviews. The ability to transfer data between channels in order to streamline operations. 
Headless Commerce (5)
- Decoupling 
- As reported in 84 BigCommerce reviews. Ability to disconnect the front office from the back office of an e-commerce platform 
- REST APIs 
- Provide APIs that allow for interaction with RESTful web services This feature was mentioned in 92 BigCommerce reviews. 
- Data Orchestration 
- Capture and manage data from multiple sources and syncronize it with the front end and back end 89 reviewers of BigCommerce have provided feedback on this feature. 
- Customization 
- Allows developers to customize the platform using multiple programming languages This feature was mentioned in 102 BigCommerce reviews. 
- Extensibility 
- Include prebuilt integrations with multiple systems such as ERP and CRM 91 reviewers of BigCommerce have provided feedback on this feature. 
Generative AI (2)
- AI Text Generation 
- Allows users to generate text based on a text prompt. 52 reviewers of BigCommerce have provided feedback on this feature. 
- AI Text Summarization 
- Condenses long documents or text into a brief summary. This feature was mentioned in 52 BigCommerce reviews. 
Agentic AI - E-Commerce Platforms (6)
- Autonomous Task Execution 
- Capability to perform complex tasks without constant human input 
- Cross-system Integration 
- Works across multiple software systems or databases 10 reviewers of BigCommerce have provided feedback on this feature. 
- Adaptive Learning 
- Improves performance based on feedback and experience 10 reviewers of BigCommerce have provided feedback on this feature. 
- Natural Language Interaction 
- As reported in 10 BigCommerce reviews. Engages in human-like conversation for task delegation 
- Proactive Assistance 
- Anticipates needs and offers suggestions without prompting This feature was mentioned in 10 BigCommerce reviews. 
- Decision Making 
- As reported in 10 BigCommerce reviews. Makes informed choices based on available data and objectives 
Top-Rated Alternatives
Technology Glossary Features
View definitions of the features and discover new technology terms.
Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched.
The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow.