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Blackthorn Events Reviews & Product Details - Page 8

Blackthorn Events Product Details

Blackthorn is a comprehensive event management solution designed specifically for organizations utilizing Salesforce® CRM. This innovative software enables teams to leverage their existing data to create, promote, and manage events seamlessly within the Salesforce environment. By eliminating the need for complex integrations, Blackthorn simplifies the event planning process, allowing users to focus on engagement and success metrics. Targeted primarily at businesses and educational institutions, Blackthorn caters to a diverse audience that includes event planners, marketing teams, and administrators. Its versatility makes it suitable for various types of events, ranging from one-off webinars to large-scale annual conferences. The platform’s user-friendly interface and native integration with Salesforce ensure that users can easily navigate the event creation process, manage registrations, and track performance metrics without needing extensive technical expertise. Key features of Blackthorn include secure payment processing, SMS messaging, and real-time analytics, which enhance attendee engagement and provide valuable insights into event performance. The software supports a wide range of event types, including free and paid events, and offers customization options such as CSS styling for branding purposes. Users can also manage sponsors, create auto-generated landing pages, and utilize mass email campaigns to promote their events effectively. The mobile capabilities of Blackthorn further streamline the event management process. Organizers can utilize a dedicated check-in app to efficiently manage attendee arrivals, complete with QR code scanning and badge printing functionalities. Additionally, the platform supports various payment methods, including credit cards, ACH, and invoicing, making it easy for attendees to register and pay for events. The robust reporting features, including over 40 pre-built event reports and dashboards, allow users to measure return on investment (ROI) and gain insights into attendee behavior. Recognized for its excellence, Blackthorn has received multiple awards, including the Salesforce.org ISV Partner of the Year for Education in both EMEA and AMER regions. This recognition underscores the platform's commitment to delivering high-quality event management solutions tailored to the unique needs of its users. With its extensive features and seamless integration within Salesforce, Blackthorn stands out as a powerful tool for organizations looking to enhance their event planning and execution processes.

Product Website

Seller

Blackthorn.io

Discussions

Blackthorn Events Community

Languages Supported

Danish, German, English, Finnish, French, Haitian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Product Description

Elevate the attendee experience with our events customer portal.

Overview by

Chris Federspiel (CEO @ Blackthorn.io)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Blackthorn Events Integrations

(7)

Verified by Blackthorn Events

Blackthorn Events Media

Blackthorn Events Demo - The Salesforce-Native Events App You've Been Waiting For

Welcome to the most beautiful and powerful events platform for Salesforce

Blackthorn Events Demo - Connect Webinars & Registrants to Salesforce

Connect your webinars and registrants to Salesforce easily and take advantage of the platform's robust reporting

Blackthorn Events Demo - Connect Your Campus

Join Higher Education customers like University of Texas, University of Arizona, Carnegie Mellon, and more by using Blackthorn Events to connect your campus

Blackthorn Events Demo - Payments and Billing

Take payments and manage billing using our Blackthorn Payments app (included with Blackthorn Events)

Prove your return on the investment in your events through our easy, out-of-the-box reporting

Blackthorn Events Demo - Don't Take It From Us

Don't take it from us...take it from the 120+ customers who have given us the honor of being the highest-rated events app on Salesforce!

This video is a fresh take on what’s always been true: Blackthorn brings event planning, payments, and messaging right into Salesforce—so you don’t have to rely on disconnected tools. Same focus. Clearer message.

Official Downloads

(1)

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G2 reviews are authentic and verified.

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Paulina S.

Mid-Market (51-1000 emp.)

8/15/2023

"Wizard feature made setting up the event easy"

5/5

What do you like best about Blackthorn Events?

I like how Blackthorn events is intergrated into our SalesForce. It makes spotting leads super easy and it it builds rapport with exisiting clients Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The mapping and intial temeplate set up can be a little confusing. However, once you set it up, it's a "set it and forget". Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thanks Paulina! When you say mapping and template, which are you referring to? Our Event Settings? Or what specifically about either the Salesforce handling or the UI? Email me? chris@blackthorn.io

Chris K.

Small-Business (50 or fewer emp.)

4/19/2023

"Solid Salesforce Event Management Solution"

4.5/5

What do you like best about Blackthorn Events?

Blackthorn has all of the features that we need and more. They were able to accommodate our preference to not use Stripe. The providedreporting and dashboards were great as well. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

An area for improvement would be the check-out for donations. You have to select your donation amount on the page before you can select your donation designation. It would be great to have them combined. Review collected by and hosted on G2.com.

Response from Nadia Breiz of Blackthorn Events

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Thanks for the feedback, Chris! We're thrilled to hear Blackthorn Events has met your event management needs and that our platform has been beneficial to your organization. We appreciate your feedback regarding the donation checkout process and will certainly take it into consideration for future improvements. Thank you for choosing Blackthorn Events!

Tracy J.

Chief Operating Officer

Small-Business (50 or fewer emp.)

11/23/2022

"Unbelievable customer experience and easy event platform to navigate"

5/5

What do you like best about Blackthorn Events?

We have just installed and onboarded Blackthorn Events through our Salesforce CRM. It could not have been easier to navigate. Most event platforms are far too simplistic to take on board all the relevant information to run senior executive events. We have been searching for a long time to find a compatible and reliable product coupled with superior support and are thrilled to have finally found it. Thank you to Nathan Gonzalez and the team at Blackthorn for making our experience uncomplicated and fun. We can now deliver our events with a platform that matches our first-class experience for our guests and members. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

We have had zero downsides to onboarding Blackthorn Events. Although we are new to the experience, the team feels fully supported in tackling any challenges or new directions we would like to see with the platform. We look forward to getting our hands dirty and fully exploring our capabilities. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thank you Tracy and happy Thanksgiving! If you get any feedback along the way, let me know! I'm chris@blackthorn.io

Verified User in Events Services

Small-Business (50 or fewer emp.)

4/3/2023

"Super onboarding"

5/5

What do you like best about Blackthorn Events?

The onboarding with BlackThorn has been great. The working sessions have been tailored to the needs of our project, and we managed to go over all the essential aspects, which made creating our event a straightforward process.

The documentation itself is very detailed, and our contact person was very helpful in between those working sessions. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Our invoice workflow is not as straight forward as we would have liked, but it is definitely something we can work on our next event with the learning ont his event. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thank you! For the invoice workflow, are you referring to someone checking out and doing Pay Later, or an invoice from scratch? I'm chris@blackthorn.io, let me know?

John C.

Marketing

Mid-Market (51-1000 emp.)

5/5/2023

"Thorough Onboarding!"

5/5

What do you like best about Blackthorn Events?

Blackthorn events integrated seamlessly with Salesforce. Our onboarding process was very thorough, and Noah M took the time to answer all our questions and solve any problems we encountered along the way, while we made our events. Noah also made recommendations on additional steps we could take for Blackthorn to customize it towards our unique industry event specifications. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The only issue so far that is in the works is that it is not yet integrated with the latest version of WebEx. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thanks John!

Jane D.

Mid-Market (51-1000 emp.)

9/20/2023

"Blackthorn events management system, provides comprehensive features and customer support."

4.5/5

What do you like best about Blackthorn Events?

Integration with Salesforce and other applications and programs. Features are currently being updated. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Takes a while to learn properly, users will need support during implementation Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thanks Jane. "Takes a while to learn properly, users will need support during implementation"

Which parts took a while to learn? What support do your users need most?

Email me? chris@blackthorn.io

Tyler P.

CRM Manager

Higher Education

Enterprise (> 1000 emp.)

11/1/2022

"Blackthorn is a great solution for Event Management with Salesforce!"

5/5

What do you like best about Blackthorn Events?

From the Sys Admin perspective, Blackthorn is very easy to set up. For end users, there are plentiful documentation and video resources to hit the ground running with.

On top of what's already available, Blackthorn has an amazing team behind it (Jason G. and Noah M. come to mind) that provide a top-notch tailored onboarding experience. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Whenever you're dealing with managed packagesin Salesforce it can be frustrating to not be able to set default values for certain fields, etc. Thankfully this can be remedied in a multitude of ways (Flow, apex, in-app guidance, and/or establishing a SOP/job aid). Can't knock the product for a Salesforce limitation, overall we're very happy with Blackthorn. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

As a Higher Ed institution, we often are traveling internationally or hold events on campus. We needed a method to both create and promote university recruiting events.

Blackthorn's Event Wizard allows our recruitment team to easily manage upcoming events themselves, and promote these events with Blackthorn/Salesforce's email messaging capabilities.

As well, Blackthorn's Check-In mobile app allows our team to track the attendance of the events to be used in reporting to make data-driven decisions. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thanks for the great review Tyler! Can you email me with the fields you're having issues with? I'm chris@blackthorn.io (ceo/cofounder)

Cerise D.

CCO

Small-Business (50 or fewer emp.)

12/15/2022

"The team is fast, professional and very acocmmodating and understanding - a pleasure to work with!"

4.5/5

What do you like best about Blackthorn Events?

The team, the platform and how easy it is to play with it, the support and customer service, the training - very informative. We are a weird organisation and the team has been working so hard in meeting our objectives as a business Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

This is hard to find - we are new on the platform and maybe the limitations on how we can play with the marketing side of it? I am sure I will find some areas to improve on - like VIP pages and access but I'll play first! Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thank you Cerise for the kind review! Let me know if you run into any features your feedback? chris@blackthorn.io

Monica S.

Senior Director of Marketing & Communications

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

3/8/2023

"Powerful Event Management Tool"

5/5

What do you like best about Blackthorn Events?

Blackthorn has replaced Eventbrite for us. With the Salesforce connectivity we now have more insight into the attendance and engagement of our contacts. We can track and report on registration and survey responses, and send event related communications all in one place. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

A few limitations, such as the inability to restrict registrants from selecting conflicting conference sessions, limited styling on post-event survey forms, and lack of email open tracking. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thanks for the review Monica! "the inability to restrict registrants from selecting conflicting conference sessions" This exists. Email me and I'll get you connected? chris@blackthorn.io

Candace F.

Small-Business (50 or fewer emp.)

4/3/2023

"Amazing Onboarding Experience"

5/5

What do you like best about Blackthorn Events?

As we begin diving into the Blackthorn application through Salesforce, I can not speak enough to how easy the onboarding process was. Response times, amazing, turn around times even better. The system itself, has all the bells and whistles that you could hope to have for all your event planning and registration needs. Highly recommend and one other thing very important to note, they are always on top of upgrades and investing time on new ideas. You want a system that will grow with you. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I do not have anything that I dislike at this time. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thank you Candace!