BrightHire Reviews & Product Details

I've been using BrightHire for about two years as a conversation quality tool, primarily for phone screens, intake sessions with hiring managers, and offer extensions. I initially chose BrightHire after a comprehensive evaluation of eight or nine conversation quality tools and found it to be the best fit for our needs. Setting up BrightHire was incredibly easy, requiring little to no integration, just a simple Chrome extension, which allowed us to launch quickly and scale to over 500 recruiters. I am impressed with its ability to use AI and automation for evaluating calls en masse against a rubric, providing deep insights into recruiter-candidate conversations, and ensuring candidate quality. It's invaluable for capturing conversations, transforming them from tribal to organizational knowledge, preventing redundant conversations, and enhancing the candidate experience while maintaining full documentation. We often use its call recording feature for offer extensions and hiring manager intakes, and I'm currently testing their impressive AI interviewer with tech candidates. BrightHire integrates seamlessly with various software like Infor, GHR, Jobvite CRM, and Lever. The usability of BrightHire is exceptional, with an intuitive interface that is easy for recruiters to use, saving them significant time. I also appreciate their innovative team, who continuously improve the product by releasing new features, making BrightHire significantly better than when I first started using it. Overall, BrightHire enhances recruiter efficiency and candidate experience. Review collected by and hosted on G2.com.

I think a deeper integration into texting within BrightHire would be beneficial. Review collected by and hosted on G2.com.

BrightHire has been a game-changer for our interview process at Zapier. Before using it, our team relied on manual note-taking, which at times led to inconsistent documentation.

The transition to BrightHire was seamless—onboarding was smooth, and their customer support and training made adoption easy.

Some standout features include:

✅ AI-powered notes for capturing key details effortlessly

✅ Interview clips to easily share important moments

✅ Comprehensive interview insights to refine our hiring process

What truly sets BrightHire apart is their commitment to innovation—they’re constantly rolling out new features that enhance the experience.

Since implementing BrightHire, adoption across our hiring teams has been incredibly positive. Many team members requested access after seeing its benefits firsthand, and leadership has praised how it saves time, improves interview documentation, and streamlines decision-making.

BrightHire has become an indispensable tool in our hiring process—we couldn’t imagine working without it! Review collected by and hosted on G2.com.

There's currently nothing I dislike about Brighthire. Review collected by and hosted on G2.com.

there are so many things I love about BrightHire. It allows me to focus on the conversation without scrambling to take notes and ensures I don't miss important technical details. It accurately captures industry jargon, even when candidates have accents or tend to ramble, and organizes key takeaways into clear bullet points. I also appreciate how it filters out filler words, keeping the information concise and relevant. Plus, with notes seamlessly integrated into my scorecard, my admin time is drastically reduced. BrightHire has not only made my screening process faster and more accurate but has also helped me become a more effective recruiter. Review collected by and hosted on G2.com.

I wish there were an easier way to learn how to use BrightHire right from the start. While it was straightforward to call candidates and have notes populate the scorecard, figuring out how to automatically fill in the scorecard wasn't as intuitive. I had to discover on my own that I needed to create interview questions for it to work properly. It felt like I had to use the platform through trial and error rather than having a tutorial to guide me. Review collected by and hosted on G2.com.

Product capabilities. All the people involved are top-notch revolutionizing the way interviews are recorded transcribed and making ease of use to create scorecards and interview guides for a valuation properly of candidates. Truly can get data to help evaluate scale and improve quality of people interviewing, and therefore making better selections. Have a great integration with greenhouse the automatically create a scorecard for a high manager or recruiter with no effort based on the call Review collected by and hosted on G2.com.

At this point, there's nothing I really dislike at all. I guess I would want it more cost-effective. Review collected by and hosted on G2.com.

Takes AI generated notes during interviews, great at summarizing

Allows you to flag parts of interview and add notes quickly Review collected by and hosted on G2.com.

Takes awhile after interview to analyze results, would be nice to have data more immediately

Could use some work when transcribing technical jargon. Review collected by and hosted on G2.com.

What I like best about BrightHire is that it records and transcribes interviews, so nothing important gets missed. Review collected by and hosted on G2.com.

What I don’t like about BrightHire is that it can be a bit complex to use at first. Review collected by and hosted on G2.com.

BrightHire makes interviews easier by recording & sharing key moments. I like that it helps improve hiring decisions with real insights. Review collected by and hosted on G2.com.

Sometimes the detailed recordings can feel a bit time consuming to review. Review collected by and hosted on G2.com.

My favorite thing about BrightHire is the ability to create screening guides that are easy to follow during calls. The transcription of the calls are spot on! I love that I can listen to my calls in their entirety, or jump to different parts. Also, the AI notes and summary functions are extremely convenient for candidate write-ups. Review collected by and hosted on G2.com.

There is currently nothing I dislike about using Brighthire. Review collected by and hosted on G2.com.

I could get best results with less efforts and within short time period, their service is on time and customer support is also good. Review collected by and hosted on G2.com.

would much appreciate if the candidates interviews are more synchronized Review collected by and hosted on G2.com.

Gives me the ability to engage in an interview/screening converation more without having to worry about writing detailed notes. Review collected by and hosted on G2.com.

Like a not of AI note takers, some of the summaries aren't that accurate or feel very AI writen. Sometimes struggles to be constructive Review collected by and hosted on G2.com.