CustomerLabs 1PD Ops Platform Reviews & Product Details

I genuinely appreciate CustomerLabs 1PD Ops Platform for the great support offered by the team. Their support is very comprehensive, including full setup assistance and regular Google Meet sessions to solve issues, which makes the onboarding experience seamless and stress-free. The platform excels in its ability to track customers and provide real insights into our audience, which is crucial for our ecommerce operations on Shopify. It identifies and tags customers based on actions such as adding to cart, purchases, and page views, allowing us to build precise audience segments. These segments can then be easily exported or sent to platforms like Meta, TikTok, or Klaviyo, providing a seamless connection and integration with these essential tools. I also found the audience targeting capabilities of CustomerLabs to be incredibly useful for managing our operations efficiently. The precision in targeting and integration with various platforms is a standout feature, which greatly benefits our strategy and decision-making processes. Review collected by and hosted on G2.com.

I dislike that the pricing model is linked to the number of events tracked, which, while accessible, could be cheaper. Review collected by and hosted on G2.com.

Early this year, we were also one of the brands who got flagged by Meta under health n wellness category .. I handle multiple brands as im a agency owner .. and it was huge fall in the campaigns across ad accounts and brands.. thats when found customerlabs with like lot of probelms on bottom funnel events got blocked and couldn't run any ads..

I guess in less than a month I onboarded most of my brands up and running .. and in no time meta became my high performance channel again. So in few words .. the whole setup of hashing the PHI, scrapping the URLs and everything was done just by turning the toggle on.. Review collected by and hosted on G2.com.

Customer support on the platform which can help with real time query. Review collected by and hosted on G2.com.

It offers full transparency while meeting all your goals irrespective of the fact whether they are restricted by META guidelines Review collected by and hosted on G2.com.

They are very cautious while working with the brands to avoid any violations or pitfalls for the brand. Sometimes taking a risk is all it takes to push beyond the limits. The team has capability to execute such strategies flawlessly. Review collected by and hosted on G2.com.

The best part of Customer labs is the transparency of the platform. You get to know the channel & event level success rates & the team is always eager to help with any challenges Review collected by and hosted on G2.com.

There are no downsides as such. The pricing model can be changed to number for order for e-commerce instead of charging on event Review collected by and hosted on G2.com.

CustomerLabs is excellent at delivering exactly what you need - first party tracking. Nowadays, cookies expire instantly and privacy issues have made it harder to find customers that are interested in your website. Thanks to CustomerLabs, we are able to identify more customers than other services (TW/CAPI) and feed that data back into the advertising platforms (FB/Google) to target more users like those that are purchasing our products. Review collected by and hosted on G2.com.

CustomerLabs is constantly adding new channels and extensions to be able to track and connect to. Review collected by and hosted on G2.com.

We have worked with CUstomerLabs for about 2 years now and it has been a great experience. We have been able to communicate directly with the CEO Vishnu, and every single question or issue we have has been handled quickly and thoroughly.

Just a few thoughts on the experience:

Personalized Approach: CustomerLabs didn’t just give us tools; they gave us a strategy. They understood our unique setup and came prepared with solutions that felt tailor-made.

The Journey:

Integration: Marrying CustomerLabs with our system was seamless. It’s like they’ve been a part of our tech stack forever.

Custom Tracking: Whatever custom need we threw at them, they caught it with ease and turned it into a feature that seemed designed just for us.

Boosting Our Campaigns: The numbers don’t lie. Our Facebook campaigns have been hitting the mark more consistently since we joined forces with CustomerLabs.

Data at our Fingertips: Informed decisions are the best decisions. Thanks to CustomerLabs, we're making better decisions with the crystal-clear data they provide.

Always There When You Need Them: The CustomerLabs team is just a message away, and their responsiveness has been a game-changer. We faced a few user error issues along the way, but their team was all about swift resolutions. Review collected by and hosted on G2.com.

The only downside is the setup can be a bit in-depth. But they got on the phone with us and screenshared and helped us get it all setup. Review collected by and hosted on G2.com.

It's a great platform with various detailed use cases and features to help companies to leverage data & grow. Review collected by and hosted on G2.com.

Nothing specific. It's a great platform. Review collected by and hosted on G2.com.

Best thing about Clabs is the first party data! Once a user visits your website, all you need is Clabs tool to segment audience and use it as per your needs.

Whether you want to show ads thorugh Google, meta or any other possible channel where you customer has a presence, Clabs helps! Review collected by and hosted on G2.com.

I do not see anything. They proactively take feedbacks if any and continuously improve their prouct in order to serve their customers better. Review collected by and hosted on G2.com.

Great customer service. Helped take our events matching from 4.9 to over 9. Review collected by and hosted on G2.com.

Integrating and evergreen training videos to set everything up yourself would be helpful. Review collected by and hosted on G2.com.

CustomerLabs is the best value first-party data platform we have used. It has flexible plans for all sizes and it makes a positive impact on audience match rate which in turn increases ROAS on advertising platforms like Facebook Ads and Google ads. You can clearly see the lift in results after only 14 days. The customer service is also excellent and they will have frequent meetings to review your progress which is very helpful. Highly recommend! Review collected by and hosted on G2.com.

It's a bit hard to set up at first, but their customer service can help you with it. Review collected by and hosted on G2.com.