Customerscore.io Reviews & Product Details

CustomerScore.io has become a key part of our customer success toolkit. It allows us to clearly identify which customers need attention and when, without having to scale our team disproportionately. The segmentation and scoring features are especially useful, and the ability to automate follow-ups helps us stay efficient while keeping customer engagement high. The platform is intuitive and easy to use, but still offers the depth we need to drive results. Review collected by and hosted on G2.com.

So far, we’ve been very satisfied with the platform. It meets our current needs well, and the support team is responsive and helpful whenever we have questions or ideas. Review collected by and hosted on G2.com.

Smart alerts notify us exactly when a customer starts slipping. Review collected by and hosted on G2.com.

There are some small limitations to alert customization, but the overall experience is fine. Review collected by and hosted on G2.com.

The customer segmentation and health scoring are extremely helpful—automates visibility into who needs attention. Review collected by and hosted on G2.com.

Nothing much so far—maybe minor UI quirks but support addresses them quickly. Review collected by and hosted on G2.com.

I love the combined view of customer health and engagement triggers. The automated playbooks and clear scoring dashboard empower our CSMs to act decisively. Review collected by and hosted on G2.com.

Very minor quirks here and there, but support fixes them fast—no real drawbacks. Review collected by and hosted on G2.com.

The automated playbooks and smart alerts keep engagement active without manual effort. Review collected by and hosted on G2.com.

Very minor things here and there, but support resolves them fast, no real issue. Review collected by and hosted on G2.com.

Churn prediction and upsell opportunity detection empower our CS team to act proactively. Review collected by and hosted on G2.com.

No major dislikes; very minor details if anything, but excellent support helps. Review collected by and hosted on G2.com.

Fast onboarding via integrations and clear dashboards make setup seamless. Review collected by and hosted on G2.com.

So far nothing to complain about—small learning curve at setup perhaps. Review collected by and hosted on G2.com.

The segmentation and automated alerts give us clarity on who needs attention, and smart playbooks automate outreach—saving hours of manual work. Review collected by and hosted on G2.com.

So far nothing—support has been responsive and the platform works smoothly. Review collected by and hosted on G2.com.

Real‑time dashboards combined with intelligent scoring enable us to spot churn or upsell trends instantly. The HubSpot integrations make it plug‑and‑play. Review collected by and hosted on G2.com.

Nothing major—any small questions were resolved quickly by their team. Review collected by and hosted on G2.com.

CustomerScore.io is a great tool to improve customer experience of your clients. Thanks to various type of automations and segmentation options, we have been able to establish multiple touch points over the course of customer subscription to established higher engagement. Not only that, thats to actively reaching to customer prior the renewal, we have been able to significantly increase revenues via upgrades.

Easy to use, yet power tool which we love ! Review collected by and hosted on G2.com.

There is nothing to dislike at this point. Team is very supportive, providing stellar support and releasing new functions and features to enhance the experience with the platform. Review collected by and hosted on G2.com.