The G2 on Creately

Creately Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Creately for its intuitive interface, making the diagramming process efficient and accessible for everyone. (55 mentions)

Users love the vast library of templates in Creately, which simplifies the diagramming process and boosts creativity. (27 mentions)

Users appreciate the intuitive interface and robust features of Creately, enhancing productivity and collaboration effectively. (24 mentions)

Users find Creately to be simple and user-friendly, making diagram creation easy for beginners and enhancing productivity. (23 mentions)

Users value the easy creation process with Creately, enabling quick and stylish design realization with intuitive templates. (22 mentions)

Users praise Creately for its great editing abilities and visuals, making projects look beautiful at an affordable price. (22 mentions)

Users appreciate the ease of diagramming with Creately, transforming their presentations into professional and elegant visuals. (20 mentions)

Users find Creately expensive as it lacks free options and requires credit card information upfront. (14 mentions)

Users express frustration with the limited features available in the free account, affecting usability and functionality. (12 mentions)

Users find the missing features frustrating, struggling with customization limitations and project restrictions in Creately. (11 mentions)

Users experience slow interface and frustrating snapping issues when creating complex diagrams in Creately. (10 mentions)

Users find Creately's interface not intuitive, struggling with resizing and copying elements, affecting usability. (10 mentions)

Users experience performance issues with Creately, including sluggishness and frequent lagging that disrupt workflow. (10 mentions)

Users struggle with a steep learning curve for advanced features, leading to frustration and inefficiency in using Creately. (9 mentions)

Top Pros or Advantages of Creately

1. Ease of Use

Users praise Creately for its intuitive interface, making the diagramming process efficient and accessible for everyone.

See 55 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"would rate my likelihood of recommending Creately to a friend or colleague as 8"

What do you like about Creately?

What I like best about Creately is its intuitive interface and robust set of features that cater to a wide range of diagramming needs. The vast librar

Allyn .

Small-Business (50 or fewer emp.)

4.5/5

"Course Map"

What do you like about Creately?

I was looking for an easy to use Course Map creator, and Creately did the trick! The suggested format really helped me!

2. Templates

Users love the vast library of templates in Creately, which simplifies the diagramming process and boosts creativity.

See 27 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"would rate my likelihood of recommending Creately to a friend or colleague as 8"

What do you like about Creately?

What I like best about Creately is its intuitive interface and robust set of features that cater to a wide range of diagramming needs. The vast librar

Allyn .

Small-Business (50 or fewer emp.)

4.5/5

"Course Map"

What do you like about Creately?

I was looking for an easy to use Course Map creator, and Creately did the trick! The suggested format really helped me!

3. Features

Users appreciate the intuitive interface and robust features of Creately, enhancing productivity and collaboration effectively.

See 24 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"would rate my likelihood of recommending Creately to a friend or colleague as 8"

What do you like about Creately?

What I like best about Creately is its intuitive interface and robust set of features that cater to a wide range of diagramming needs. The vast librar

Praveen Baburao K.

Enterprise (> 1000 emp.)

4.5/5

"Intuitive to use and high quality images."

What do you like about Creately?

Intuitive to use and high quality images. Lot of assets.

4. Simple

Users find Creately to be simple and user-friendly, making diagram creation easy for beginners and enhancing productivity.

See 23 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Such a handy product"

What do you like about Creately?

Its an easy to use website, beautiful tools and templates

Verified User

4.0/5

"Easy to use for beginners"

What do you like about Creately?

Easy to use for beginners like me to draw diagrams

5. Easy Creation

Users value the easy creation process with Creately, enabling quick and stylish design realization with intuitive templates.

See 22 mentions

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Allyn .

Small-Business (50 or fewer emp.)

4.5/5

"Course Map"

What do you like about Creately?

I was looking for an easy to use Course Map creator, and Creately did the trick! The suggested format really helped me!

DARWIN M.

Mid-Market (51-1000 emp.)

5.0/5

"Intuitive Design and Effortless Creativity"

What do you like about Creately?

What I like best about Creately is its intuitive design and the ease with which it allows me to create attractive designs. From the moment I started u

6. Useful

Users praise Creately for its great editing abilities and visuals, making projects look beautiful at an affordable price.

See 22 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Such a handy product"

What do you like about Creately?

Its an easy to use website, beautiful tools and templates

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Visualising complex code workflows using Creately"

What do you like about Creately?

By able to visualise complex code flows and classes, I am more productive and able to work with in detail

7. Diagramming

Users appreciate the ease of diagramming with Creately, transforming their presentations into professional and elegant visuals.

See 20 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"would rate my likelihood of recommending Creately to a friend or colleague as 8"

What do you like about Creately?

What I like best about Creately is its intuitive interface and robust set of features that cater to a wide range of diagramming needs. The vast librar

Gurdeep S.

Mid-Market (51-1000 emp.)

5.0/5

"Perfect Brainstorm Tool"

What do you like about Creately?

Creately helps us to create diagram visualisation, plan and strategize the deal and run workshop and meeting

Top Cons or Disadvantages of Creately

1. Expensive

Users find Creately expensive as it lacks free options and requires credit card information upfront.

See 14 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Easy to naavigate"

What do you dislike about Creately?

No free downloads. Asking for a credit card.

Ajay K.

Mid-Market (51-1000 emp.)

4.5/5

"Great SaaS visual Tool For Diagramming"

What do you dislike about Creately?

Usage Complexity Pricing Data Complexity

2. Limited Features

Users express frustration with the limited features available in the free account, affecting usability and functionality.

See 12 mentions

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Gustavo C.

Small-Business (50 or fewer emp.)

5.0/5

"SImple engine, easy to use, nice options, clean and well designed"

What do you dislike about Creately?

less items to use in non-premium account

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good Experience Soo far"

What do you dislike about Creately?

The paid aspect of the app, many features i consider essential are maybe paid and I can't pay for

3. Missing Features

Users find the missing features frustrating, struggling with customization limitations and project restrictions in Creately.

See 11 mentions

See Related User Reviews

Yusuf M.

Small-Business (50 or fewer emp.)

3.5/5

"usefull but limited"

What do you dislike about Creately?

resizing is hard, lot of template but still needs more for sure. several times it made me crazy fixing the micmometer level misalignments etc.

Stefan P.

Small-Business (50 or fewer emp.)

4.5/5

"Very simple and useful"

What do you dislike about Creately?

the only downside is the limitation of the number of projects

4. Diagramming Issues

Users experience slow interface and frustrating snapping issues when creating complex diagrams in Creately.

See 10 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy Diagramming for Everyone"

What do you dislike about Creately?

While Creately is feature-rich, the interface can occasionally be a bit slow, especially when dealing with larger, more complex diagram

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Good diagram tool"

What do you dislike about Creately?

Elements not being snappy. I am used to using lucid app as my go to diagram tool at work. Comparing how the shapes snap to required sections specially

5. Not Intuitive

Users find Creately's interface not intuitive, struggling with resizing and copying elements, affecting usability.

See 10 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Good diagram tool"

What do you dislike about Creately?

Elements not being snappy. I am used to using lucid app as my go to diagram tool at work. Comparing how the shapes snap to required sections specially

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"The perfect tool for works and papers"

What do you dislike about Creately?

I would like to find some easier ways of creating diagrams, by improving the copy/paste/cut system or some kind of intuitive generator of shapes for t

6. Performance Issues

Users experience performance issues with Creately, including sluggishness and frequent lagging that disrupt workflow.

See 10 mentions

See Related User Reviews

Gulam M.

Small-Business (50 or fewer emp.)

5.0/5

"Creately: A smart choice for expressing ideas over diagrams."

What do you dislike about Creately?

Creately is a great tool, but I have sometimes faced lagging issues when my diagrams become larger and more complex. This is an area where it can be i

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy Diagramming for Everyone"

What do you dislike about Creately?

While Creately is feature-rich, the interface can occasionally be a bit slow, especially when dealing with larger, more complex diagram

7. Learning Curve

Users struggle with a steep learning curve for advanced features, leading to frustration and inefficiency in using Creately.

See 9 mentions

See Related User Reviews

Ajay K.

Mid-Market (51-1000 emp.)

4.5/5

"Great SaaS visual Tool For Diagramming"

What do you dislike about Creately?

Usage Complexity Pricing Data Complexity

Andrew S.

Mid-Market (51-1000 emp.)

5.0/5

"A creative way to present your ideas in everyday life"

What do you dislike about Creately?

Dragging and shifting tools. It's sometimes difficult to move some tools around. I think a caption highlighting what you can do when you select any to

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Kovai L.

Cost Accountant

Accounting

Small-Business (50 or fewer emp.)

10/12/2025

"Creately; Impressive and Powerful Visual Workspace Solution for Workflow Designs and Diagrams"

4.5/5

What do you like best about Creately?

Creately helps us develop charts, flowcharts and Wireframes for east visual facilitation

The program gives us ability to comment and edit in any communication thread, which helps us in brainstorming process

We have multiple templates that assist us in process mapping and project planning

Creately is efficient in integrating with platforms like Confluence, Google Drive and others

The flexibility thy Creately offers makes it easy to take notes , combine diagrams and ensure data linking is easy Review collected by and hosted on G2.com.

What do you dislike about Creately?

Complex diagrams makes the app operates slowly and this creates inefficiencies

The challenges of data or information synchronization is also experienced, and calls for more updates Review collected by and hosted on G2.com.

What problems is Creately solving and how is that benefiting you?

Creately ensure all manual white-boarding and diagraming are eliminated and replaced with digital workplace

We get a shared visual work space that amplifies our planning, visualization and planning

We efficiently map out complex tasks and planning , which makes it clear for all of us to understand and comprehend

Project alignment and productivity is something the program has fully embraced Review collected by and hosted on G2.com.

Sunnysher H.

Digital Marketing Expert

Medical Practice

Small-Business (50 or fewer emp.)

9/24/2025

"Creately; Brings Quality Collaboration through Diagrams, for Impressive Brainstorming"

4/5

What do you like best about Creately?

Creately makes it so impressive and easy to start, even with prior training or knowledge

The accessible templates offers accurate information for mind maps, flowcharts and org charts

We consistently collaborate in real time, where we make edits, leave comments in the same diagram

Creately has high flexibility, more so on the layout and diagrams where we face no constraints Review collected by and hosted on G2.com.

What do you dislike about Creately?

Creately get overwhelmed with complex diagrams, where we experience delays snd slowdowns

The free plan has only basic and less helpful features, calling for extra financial commitment Review collected by and hosted on G2.com.

What problems is Creately solving and how is that benefiting you?

Creately is a brilliant concept that we use to visualize our thoughts with team members, making it efficient to communicate

Web have attained efficiency in collaboration, where we connect with all people remotely and physically

The process of diagram creating is easy and it aids our engagement and brainstorming Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

10/10/2025

"Making visuals genuinely collaborative with Creately"

5/5

What do you like best about Creately?

We love that diagrams can be built entirely from the keyboard—quick, precise, and no mouse needed. Every update instantly appears in the embedded widget, and Creately’s in-canvas voting tool makes gathering (anonymous or public) feedback effortless. Review collected by and hosted on G2.com.

What do you dislike about Creately?

Not everything in Creately feels intuitive—moving diagrams between folders or searching within large ones can be slow, and smarter filters would help. Review collected by and hosted on G2.com.

ALBERT M.

5/12/2025

"Fácil e intuitivo de usar."

5/5

What do you like best about Creately?

What I like most about Creately is its intuitive and collaborative interface, which makes it easy to create visual diagrams quickly and efficiently. Its wide range of templates and the ability to collaborate in real-time allow for frictionless teamwork. Additionally, integration with other tools optimizes workflows. Review collected by and hosted on G2.com.

What do you dislike about Creately?

What I like least about Creately is that, in more complex projects, the platform can become slow or less fluid. Some advanced features are limited to paid plans, which can restrict users with specific needs. The learning curve of certain tools could also be improved for beginners. Review collected by and hosted on G2.com.

What problems is Creately solving and how is that benefiting you?

Creately solves several common challenges in project management, team collaboration, and idea visualization. By offering an intelligent visual workspace, it allows users to plan, brainstorm, design, and analyze processes efficiently. Its intuitive interface and extensive template library make it easy to create professional diagrams without the need for a steep learning curve. Review collected by and hosted on G2.com.

Pavithra Jeeva A.

Senior Process Executive

10/3/2025

"It is the best tool for creating visual flowchart and workflows."

5/5

What do you like best about Creately?

It allows us to collaborate easily. It also, allows us to make notes and add the attachments to make the important notes of project. Review collected by and hosted on G2.com.

What do you dislike about Creately?

Sometimes the application hangs. Also the subscription is little expensive. Review collected by and hosted on G2.com.

Gurdeep S.

Operation Manager

Mid-Market (51-1000 emp.)

7/18/2024

"Perfect Brainstorm Tool"

5/5

What do you like best about Creately?

Creately helps us to create diagram visualisation, plan and strategize the deal and run workshop and meeting Review collected by and hosted on G2.com.

What do you dislike about Creately?

The tool of research and analysis can be improved since it has multiple failures Review collected by and hosted on G2.com.

Javeria B.

9/10/2025

"It was a great experience"

4/5

What do you like best about Creately?

I liked the interface of software and it was easy to use as a new user. Review collected by and hosted on G2.com.

What do you dislike about Creately?

I liked almost all parts although this form this not responsive for mobile screen . Review collected by and hosted on G2.com.

Tinayeshe J.

5/8/2025

Guest users or non-business users of the software, not included in G2 scores.

"The application is user friendly and i didnt have any challenges navigating through it."

4.5/5

What do you like best about Creately?

It helps in creation of flow diagrams. They seem standardized and everyone i shared with seemed to understand. In the engineering department it really was a good tool to use Review collected by and hosted on G2.com.

What do you dislike about Creately?

The thing i have noted now this review submission page. Im typeing on a phozne and it not really optimized for the phone. The optimisation is for a laptop so now the words are very small and difficult to type Review collected by and hosted on G2.com.

Marcus .

5/9/2025

"Simple Layout, easy to use."

4/5

What do you like best about Creately?

How easy it is to move elements around, while keeping their connectors attached. Review collected by and hosted on G2.com.

What do you dislike about Creately?

No free trial of the premium features. I want to test the project management features, but the tasks feature is not available unless you upgrade first. Review collected by and hosted on G2.com.

Md. Mizanur R.

Faculty

Small-Business (50 or fewer emp.)

3/30/2025

Guest users or non-business users of the software, not included in G2 scores.

"Connect-Collaborate-Create"

3.5/5

What do you like best about Creately?

With intuitive platform, you can get ideas, debate on them, come to consensus and get result. Through multi faceted option, including automation, mind mapping, flow chart, notes...not limited to these...you may come up with best of the best ideas. Review collected by and hosted on G2.com.

What do you dislike about Creately?

While well designed and intuitive platform, it seems, sometimes, too much flashing and distract users to concentrate. Simplification with excellence will attract more users. Review collected by and hosted on G2.com.