Envoy Visitors Reviews & Product Details

We have had this software at our business for several years. It has many features that have proved very helpful for us. We have used the visitor sign-in information for fire and severe weather protocols to make sure everyone is accounted for, we have used the reports to determine how often a vendor is here, to track times that a vendor was here to confirm if they were involved in a questionable activity, to make sure after-hours delivery people showed up, and to find the exact name of a visitor to send them correspondence. As a front desk person, it is very helpful to identify the exact name of who is visiting, their company and let their sign-in info notify whom they are visiting. Review collected by and hosted on G2.com.

The only problem I find is having to keep an eye on things to make sure vendors are signed out if they fail to do so when they leave. I usually have to view the week and check for those that are still signed in and check them out. I don't like to keep them signed in forever. Review collected by and hosted on G2.com.

We've been using Envoy at my workplace to check in walk-in customers, and it's been a fantastic addition to our workflow. One of the things I really appreciate about Envoy is how customizable it is—you can tailor the check-in experience to fit your specific business needs.

Another great feature is the ability to sign users out from multiple devices, whether it's a phone, tablet, or computer. This flexibility is super helpful, especially in a busy environment where different team members are using different platforms.

The user interface is clean and intuitive, making it easy for both staff and customers to use without confusion. Overall, Envoy has made our visitor management process much smoother and more professional.

I would definitely recommend it to any business looking for a modern and efficient check-in system. Review collected by and hosted on G2.com.

One small downside is that it does require a stable Wi-Fi connection to function properly, which can be a limitation in areas with unreliable internet. That said, as long as your connection is solid, it works seamlessly. Review collected by and hosted on G2.com.

There are two of us at reception and we both have the Envoy dashboard app on our computers. It makes it so easy to keep track of who is in the building and who they're here to see. Review collected by and hosted on G2.com.

The only downside that I've experienced is the the 50 employee cap on how many can be in the system to be a host. There is an option to upgrade to have more hosts, but the cost, in my opinion is pretty high. Review collected by and hosted on G2.com.

It allows for timely and orderly access to the offices. Review collected by and hosted on G2.com.

A simpler and easier-to-use interface. Review collected by and hosted on G2.com.

The integration to our employee database was fast and easy and it ensures that only employees can invite and manage their guests. Review collected by and hosted on G2.com.

Setting up workflows can be a little challenging but as long as you've got a responsive account manager and solutions consultant, you'll be in good hands. Review collected by and hosted on G2.com.

I am able to customize the visitor experience. For example, during COVID, we added a check-in process to remind visitors of our mask policy. We are a makers space and have a lot of prototypes. We are able to add a NDA to our visitor check-in process to protect the privacy of our members. We are also able to add in visitor info after they visited, which is great because we track foot traffic. Review collected by and hosted on G2.com.

Some messaging could be repetitive and not user-friendly. For example, we use Envoy for packages and mail pick up. There are constant reminders that confuse our members to make them think they have multiple packages whereas they just did not mark their packages as 'picked up' from before. Review collected by and hosted on G2.com.

One of the key benefits of using Envoy Visitors is the ability for guests to register in advance and check in using their QR code at reception, allowing for a smooth and efficient entry into our space. I'm not entirely sure what the visitor experience looks like, but if Envoy provides temporary access to view our office map, that would definitely be a helpful feature. Review collected by and hosted on G2.com.

One limitation we've experienced with Envoy Visitors is that, even with admin access, I'm unable to schedule a visit on behalf of someone else, if I send the invitation, I'm automatically listed as the host, which can create confusion at times. It would be helpful to have the option to designate which employee the visitor is here to see when scheduling the visit. So that the employee receives a Slack message from Envoy, when their guest arrives, instead of me. Review collected by and hosted on G2.com.

The features we needed were all present. The software for the user check-in was stable. Active Directory integration worked extremely well. Review collected by and hosted on G2.com.

The cost was high though I don't know if it was any higher than the competion. Review collected by and hosted on G2.com.

It is very important to our organization, and it has become one of the pillars of our workings. Review collected by and hosted on G2.com.

No improvements needed, and it is still the best! Review collected by and hosted on G2.com.

Guests usually always are able to check in without issue Review collected by and hosted on G2.com.

It would be great to be able to use the desk features in a less manual way - to be able to set it up and not have to manually place all the desks Review collected by and hosted on G2.com.