We have appreciated Guru's ease of use, by far. It was also dead simple to migrate our existing knowledge base information from Confluence. Setup was extremely straightforward and transparent, and led to the quick uptake of the KB by all the teams in the company.
Customer support was (and continues to be) world-class—I cannot say enough about the attention to detail by Guru's CS teams. This alone was worth the cost of the product. Review collected by and hosted on G2.com.
As far as a presentation vehicle, Guru is fairly basic; but what I've since discovered is that Guru's functionality as a writing tool is highly underrated! Document composition and writing feels so natural in it. That said, it could have a bit more flexibility with document presentation. Review collected by and hosted on G2.com.
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