Kustomer Features

As reported in 70 Kustomer reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 156 Kustomer reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 111 Kustomer reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 106 Kustomer reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 141 Kustomer reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 142 Kustomer reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Based on 168 Kustomer reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 172 Kustomer reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 174 Kustomer reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 169 Kustomer reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 148 Kustomer reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 168 Kustomer reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 168 Kustomer reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 165 Kustomer reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 152 Kustomer reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 171 Kustomer reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 148 Kustomer reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 148 Kustomer reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 136 Kustomer reviews.

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 85 Kustomer reviews.

As reported in 82 Kustomer reviews. Makes articles in the knowledge base searchable on the web.

As reported in 64 Kustomer reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices 47 reviewers of Kustomer have provided feedback on this feature.

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 51 Kustomer reviews.

Based on 55 Kustomer reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 55 Kustomer reviews.

Utilizes artificial intelligence to improve workflows or customer experiences 49 reviewers of Kustomer have provided feedback on this feature.

As reported in 53 Kustomer reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 150 Kustomer reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 168 Kustomer reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 138 Kustomer reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 128 Kustomer reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

As reported in 78 Kustomer reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 156 Kustomer reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 147 Kustomer reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 84 Kustomer reviews. Enables employees to denote potential customers.

Based on 146 Kustomer reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 151 Kustomer reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 168 Kustomer reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

As reported in 37 Kustomer reviews. Scours various channels for brand mentions to proactively seek reparative communications.

Based on 41 Kustomer reviews. Creates and assigns support tickets, scheduling them in a timely manner.

Allows administrators to create templated responses to frequently asked questions. This feature was mentioned in 41 Kustomer reviews.

Ability to connect agents with customers through Live Chat. This feature was mentioned in 42 Kustomer reviews.

As reported in 39 Kustomer reviews. Connects employees with customers through a social media solution.

Based on 39 Kustomer reviews. Ability to connect agents with customers through email.

As reported in 38 Kustomer reviews. Connects employees with customers through a calling solution.

Based on 38 Kustomer reviews. Ability to connect agents with customers through text message solution.

Based on 39 Kustomer reviews. Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction. This feature was mentioned in 42 Kustomer reviews.

As reported in 37 Kustomer reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. 40 reviewers of Kustomer have provided feedback on this feature.

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 175 Kustomer reviews.

Allows multiple related channels to interact at once to reduce transfers. 169 reviewers of Kustomer have provided feedback on this feature.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 156 Kustomer reviews.

Based on 77 Kustomer reviews. Provides features for sending outbound messages to engage customers through proactive support.

Based on 153 Kustomer reviews. Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 168 Kustomer reviews.

Maintains a transcript of conversations from all channels. This feature was mentioned in 145 Kustomer reviews.

Based on 80 Kustomer reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 37 Kustomer reviews. Allows users to generate text based on a text prompt.

Based on 37 Kustomer reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 37 reviewers of Kustomer have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 37 Kustomer reviews.

As reported in 36 Kustomer reviews. Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary. This feature was mentioned in 30 Kustomer reviews.

Allows users to generate text based on a text prompt. This feature was mentioned in 20 Kustomer reviews.

Based on 20 Kustomer reviews. Condenses long documents or text into a brief summary.

As reported in 45 Kustomer reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 45 Kustomer reviews.

Allows users to generate text based on a text prompt. 30 reviewers of Kustomer have provided feedback on this feature.

Condenses long documents or text into a brief summary. 30 reviewers of Kustomer have provided feedback on this feature.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Supports configuration using natural language instructions.

Allows users to customize the tone of agent.

Enables definition of clear security guardrails for agent actions.

Provides support across web, mobile, messaging apps, and other channels.

Allows customization of agent branding, including visual appearance and conversational style.

Equips agents with proactive response capabilities based on predefined triggers.

Facilitates seamless escalation to human employees for complex issues.

Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions.

Ensures compliance with data privacy and governance requirements.

Automates workflows and actions based on agent responses.

Allows the use of APIs for advanced agent configuration.

Enables interoperability with multiple platforms for unified experiences.

Allows integration with CRM data to ground agent responses in business context.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input 17 reviewers of Kustomer have provided feedback on this feature.

Based on 17 Kustomer reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases This feature was mentioned in 17 Kustomer reviews.

As reported in 17 Kustomer reviews. Improves performance based on feedback and experience

As reported in 17 Kustomer reviews. Engages in human-like conversation for task delegation

Based on 17 Kustomer reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives This feature was mentioned in 17 Kustomer reviews.

Capability to perform complex tasks without constant human input 31 reviewers of Kustomer have provided feedback on this feature.

Engages in human-like conversation for task delegation This feature was mentioned in 31 Kustomer reviews.

Anticipates needs and offers suggestions without prompting 31 reviewers of Kustomer have provided feedback on this feature.