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Compare Kustomer and Zendesk Support Suite 
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At a Glance
Market Segments
Mid-Market (65.9% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
$19.00 1 user per month billed annually
Kustomer
Star Rating
(487)4.5 out of 5
Market Segments
Mid-Market (65.9% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansZendesk Support Suite
Star Rating
(6,698)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite offers a solid ticket creation user experience with a score of 8.8, while Kustomer excels with a score of 9.2, highlighting its intuitive interface and streamlined process for creating tickets.
- Reviewers mention that Kustomer's quality of support is rated higher at 8.9 compared to Zendesk's 8.4, indicating that Kustomer provides more responsive and helpful customer service, which is crucial for businesses needing timely assistance.
- G2 users note that Kustomer shines in ticket collaboration with a score of 9.2, while Zendesk matches at 8.6, suggesting that Kustomer's features facilitate better teamwork and communication among support agents.
- Users on G2 highlight that Kustomer's automation capabilities, particularly in response automation, score 8.8, surpassing Zendesk's 8.4, which allows for more efficient handling of customer inquiries and reduces response times.
- Reviewers mention that Kustomer's customer profiles feature, scoring 9.0, provides a more comprehensive view of customer interactions compared to Zendesk's 8.3, enabling support teams to personalize their responses effectively.
- Users say that Kustomer's integration capabilities are rated higher at 9.0 versus Zendesk's 8.2, making it easier for businesses to connect with other tools and platforms, enhancing overall workflow efficiency.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Kustomer
No trial information availableZendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.9
361
8.6
5,145
Ease of Use
8.8
375
8.6
5,191
Ease of Setup
8.6
187
8.0
3,191
Ease of Admin
8.2
146
8.2
3,090
Quality of Support
9.0
343
8.4
4,822
Has the product been a good partner in doing business?
8.8
142
8.4
3,015
Product Direction (% positive)
8.7
352
8.0
4,795
Features by Category
Ticket and Case Management
9.2
168
|
Verified
8.8
2530
|
Verified
9.1
172
|
Verified
8.7
2545
|
Verified
8.8
174
|
Verified
8.5
2471
|
Verified
8.8
169
|
Verified
8.4
2316
|
Verified
8.9
148
|
Verified
8.2
1901
|
Verified
8.9
168
|
Verified
8.5
2377
|
Verified
9.2
168
|
Verified
8.6
2364
|
Verified
9.2
165
|
Verified
8.3
1832
|
Verified
Generative AI
7.7
37
7.7
366
8.3
37
7.6
368
Agentic AI - Help Desk
7.7
31
8.0
226
7.8
31
8.1
226
8.2
31
8.1
227
Communication Channels
9.0
152
|
Verified
8.5
2039
|
Verified
9.2
171
|
Verified
8.8
2286
|
Verified
9.1
148
|
Verified
8.4
1701
|
Verified
8.4
148
|
Verified
8.0
1407
|
Verified
8.7
136
8.0
1290
|
Verified
Platform
8.1
70
7.8
1378
|
Verified
8.7
156
|
Verified
8.0
1771
|
Verified
9.2
111
|
Verified
8.3
1947
|
Verified
9.0
106
|
Verified
8.2
1736
|
Verified
8.4
141
|
Verified
7.9
2336
|
Verified
8.5
142
|
Verified
8.0
2405
|
Verified
Administration
Not enough data
8.4
209
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
8.3
237
|
Verified
Service Desk
Not enough data
9.0
267
|
Verified
Not enough data
8.7
243
|
Verified
Not enough data
8.6
229
|
Verified
Management
Not enough data
8.3
204
|
Verified
Not enough data
8.4
205
|
Verified
Not enough data
8.4
194
|
Verified
Not enough data
8.1
153
|
Verified
Not enough data
8.3
146
Functionality
Not enough data
9.0
217
|
Verified
Not enough data
8.4
183
Not enough data
8.4
190
|
Verified
Not enough data
8.6
201
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.4
18
Not enough data
8.2
18
Not enough data
8.0
18
Not enough data
8.4
18
Not enough data
8.0
18
Not enough data
8.2
18
Not enough data
8.7
18
Administration
Not enough data
8.1
621
Not enough data
8.0
602
Not enough data
8.3
664
Knowledge Management
Not enough data
8.6
804
Not enough data
8.3
655
Not enough data
7.9
707
Compliance
Not enough data
8.3
585
Not enough data
8.3
546
Not enough data
8.3
549
Not enough data
8.0
520
Customer Support
Not enough data
8.1
667
Not enough data
7.8
641
Not enough data
7.9
474
Data Security
Not enough data
8.2
488
Not enough data
8.2
490
Not enough data
8.4
581
Not enough data
8.5
529
Administration
Not enough data
8.2
674
Not enough data
8.3
787
Not enough data
8.6
791
Generative AI
Not enough data
Feature Not Available
Usability
Not enough data
8.3
662
Not enough data
8.3
657
Not enough data
8.4
626
Reporting
Not enough data
8.3
584
Not enough data
7.9
557
Not enough data
8.2
638
Generative AI
Not enough data
7.3
173
Not enough data
7.2
172
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
466
Not enough data
8.1
463
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.2
354
Platform
Not enough data
8.6
468
Not enough data
8.3
465
Not enough data
8.3
461
Not enough data
8.2
461
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
452
Generative AI
Not enough data
8.2
111
Not enough data
8.2
110
Conversational Platform
9.0
175
8.1
855
9.2
169
8.3
712
9.1
156
8.2
680
8.9
77
8.2
745
Support Automation
9.0
153
8.1
710
9.1
168
8.3
753
9.3
145
8.4
707
8.8
80
8.1
784
Generative AI
8.3
45
7.8
200
8.5
45
7.8
199
Messaging Channels
Not enough data
7.7
75
Not enough data
9.1
168
Not enough data
8.3
91
Not enough data
8.5
98
Administration
Not enough data
8.2
105
Not enough data
8.9
153
Not enough data
8.3
109
Not enough data
8.4
141
Customer Support
Not enough data
8.2
76
Not enough data
7.7
71
Not enough data
8.1
78
Automation
Not enough data
8.1
77
Not enough data
8.3
77
Not enough data
8.2
78
Artificial Intelligence
Not enough data
7.9
77
Not enough data
7.7
77
Not enough data
7.8
78
Generative AI
7.3
37
Feature Not Available
7.5
37
8.0
203
6.9
36
Feature Not Available
Communication
9.0
150
|
Verified
8.6
944
|
Verified
8.9
168
|
Verified
8.5
958
|
Verified
9.0
138
|
Verified
8.1
714
8.8
128
|
Verified
8.5
731
|
Verified
8.2
78
8.0
515
Internal Use
8.7
156
|
Verified
8.0
1771
|
Verified
9.1
147
|
Verified
8.5
843
|
Verified
8.4
84
8.1
645
8.8
146
|
Verified
8.5
892
9.0
151
|
Verified
8.6
818
|
Verified
9.0
168
|
Verified
8.3
841
|
Verified
Generative AI
8.3
30
Feature Not Available
Self-Service Experience
8.9
85
8.5
1495
8.6
82
8.5
1432
8.6
64
8.0
1020
8.3
47
7.7
644
8.7
51
8.0
776
Self-Service Platform
9.0
55
8.2
824
8.8
55
8.2
837
8.5
49
7.7
654
9.0
53
8.2
801
Agentic AI - Customer Self-Service
7.8
17
8.4
57
8.3
17
8.4
57
8.4
17
8.3
58
8.1
17
8.8
57
8.3
17
8.7
55
8.4
17
8.3
57
8.2
17
8.2
57
Generative AI
8.6(won by 1.1)
20
7.5
75
8.7(won by 1.1)
20
7.6
76
Process
8.9(won by 0.5)
37
8.4
562
9.2(won by 0.1)
41
9.1
739
9.5(won by 0.6)
41
8.9
687
Channels
9.6(won by 0.6)
42
9.0
738
9.1(won by 0.7)
39
8.4
584
9.2(won by 0.5)
39
8.7
561
9.1(won by 0.9)
38
8.2
483
9.3(won by 1.0)
38
8.3
419
Insight
9.1(won by 0.9)
39
8.2
537
8.8(won by 0.5)
42
8.3
646
8.7(won by 0.2)
37
8.5
560
9.0(won by 0.3)
40
8.7
664
Generative AI
7.9
30
7.7
67
8.2
30
7.7
66
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
9.3
5
Not enough data
9.0
5
Autonomy - AI IT Agents
Not enough data
9.3
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
IT Ticket Management - AI IT Agents
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
9.3
5
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
7.6
7
Agentic AI - Google Workspace for Sales
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
7.0
5
Not enough data
8.3
5
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
65
Not enough data
8.3
66
Not enough data
8.4
66
Not enough data
8.4
64
Not enough data
8.4
65
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.4
65
Not enough data
8.5
65
Not enough data
8.4
65
Not enough data
8.6
65
Automation
Not enough data
8.6
64
Not enough data
8.7
65
Not enough data
8.0
65
Autonomy
Not enough data
8.2
65
Not enough data
8.4
64
Not enough data
8.4
65
Not enough data
8.4
66
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Zendesk Support Suite are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Kustomer is categorized as AI Agent Builders
Zendesk Support Suite is categorized as Conversational Commerce Platforms, Chatbots, Shared Inbox, Complaint Management, Customer Service Automation, Contact Center Knowledge Base, AI IT Agents, Genesys AppFoundry Marketplace, IT Service Management (ITSM) Tools, Google Workspace for Sales, Google Workspace Communication Tools, and Proactive Notification
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
12.5%
Retail
12.0%
Health, Wellness and Fitness
6.5%
Apparel & Fashion
6.0%
Food & Beverages
5.8%
Other
57.2%
Computer Software
14.1%
Information Technology and Services
12.9%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.5%
Other
57.9%
Most Helpful Reviews
Kustomer
Most Helpful Favorable Review
Verified User in Consumer Goods
I love how it can be modified by team. Reporting panels, inboxes, tags, etc. can all be adjusted for team success!
Most Helpful Critical Review
Luke P.
Verified User in Construction
The pricing Kustomer advertised briefly for $29/mo was taken down when we tried to change our account to that level. The customer support was slow and unhelpful in our desire to downgrade the account based on our needs. I would recommend going elsewhere.
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Verified User in Consumer Goods
I love how it can be modified by team. Reporting panels, inboxes, tags, etc. can all be adjusted for team success!
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Luke P.
Verified User in Construction
The pricing Kustomer advertised briefly for $29/mo was taken down when we tried to change our account to that level. The customer support was slow and unhelpful in our desire to downgrade the account based on our needs. I would recommend going elsewhere.
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
How long are your contracts? Can I change plans?
1 Comment
Official Response from Kustomer
Plans are annual. We will work with you on a payment plan if needed.Read more
Is my business data private and safe?
1 Comment
Official Response from Kustomer
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine...Read more
Does Kustomer integrate with other applications?
1 Comment
Official Response from Kustomer
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment,...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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