Kustomer Pricing Overview

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Enterprise

Starting at $89.00

1 User Per Month

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Essential CX tools for growing teams— powerful, affordable, and built to scale

Ultimate

Starting at $139.00

1 User Per Month

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Unleash CX transformation for larger teams— drive big results with ease

Platform, productivity, and omnichannel support— every plan, no exceptions.

Kustomer has 2 pricing editions, from $89 to $139. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Kustomer is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Kustomer must be conducted with the seller.

* All pricing plans include one year contracts, annual payments and a 4 seat minimum.

Pricing information was last updated on July 09, 2025

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Kustomer Pricing Reviews

(2)

Danicelis R.

Customer service representative

Mid-Market (51-1000 emp.)

10/12/2023

"Kustomer is a really awesome workpartner!"

5/5

What do you like best about Kustomer?

I really like using Kustomer. It is so efficient and it is a great helper. Kustomer is fast and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

So far there is nothing I can say against Kustomer. I am so pleased with the service I received from this product and the service we can give through it. Review collected by and hosted on G2.com.

Elizabeth Z.

Principal Transformation Leader

Information Technology and Services

Mid-Market (51-1000 emp.)

9/23/2025

"Powerful integrations and automation, limited reports"

4/5

What do you like best about Kustomer?

I like that Kustomer that you can put all customer interactions in one timeline. You can see messages from every channel together, and you can also add data from your own sources there.

What you will really like about Kustomer is its integration and automation power. With Workflows you can do almost anything you need. The APIs are also very flexible — you can bring your own data into Kustomer, and you can also take Kustomer data out without any problem.

The interface is easy for your agents to use, and you can segment your teams and transfer interactions between them in a way that feels really seamless for customers. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

The biggest weakness of Kustomer is reporting. The general reports are not flexible and I cannot adapt them to my needs. The custom reports also have several problems: they cannot be sorted or grouped in folders, they don’t allow me to cross information between customers, conversations, and messages, they are limited in the amount of data per report, and when shared as PDF they often show incomplete information. In the end, the only real solution is to export the data and build dashboards outside the application.

In addition, several times they have announced changes in their pricing models with very short notice, and that does not feel right. Review collected by and hosted on G2.com.

What problems is Kustomer solving and how is that benefiting you?

The first and most important problem Kustomer solved for me is omnichannel. It gave me one place to centralize all customer interactions. It also allowed me to build an ecosystem where Kustomer is the hub, but I can still connect AI bots from other applications and integrate transactions from other systems. This way, my agents only need to work inside Kustomer while still accessing everything from the whole ecosystem. Review collected by and hosted on G2.com.