Procare Solutions Reviews & Product Details

When Procare is actually working correctly — which is almost never these days — it truly makes running our center so much easier. The system itself is very user-friendly and capable of handling everything from attendance and daily reports to billing and parent communication all in one place. The Procare app is great for keeping families connected and makes payments and invoicing simple and efficient. When it functions as it should, it runs the entire center seamlessly. Unfortunately, those moments have become rare, and it’s frustrating that such a great system isn’t reliable anymore. Review collected by and hosted on G2.com.

As a long-time Procare user, it’s been really disappointing to see how unreliable the system has become. Lately, it feels like it’s down more often than it’s working. When problems come up, they can’t be fixed without calling support, and the hold times are outrageous — anywhere from 45 minutes to over two hours with no call-back option. Even after reaching someone, most issues can’t be resolved right away, and you’re left waiting days or even a week for help. For a system that runs our entire center, that’s unacceptable. The lack of reliability and customer care is truly discouraging. Review collected by and hosted on G2.com.

We like the family engagement app and that is able wot work together with the Procare Desktop version. We use this for payroll, children and family data. Review collected by and hosted on G2.com.

I wish they had more employees in customer support. If tucker the chat bot is not able to help me then I have to call and wait on hold. I was on hold last week for over 2 1/2 hours and I was caller number 20. Review collected by and hosted on G2.com.

We use ProCare daily. It is easy to use, user friendly for both staff and parents. When signing up, ProCare the implementation was so great on helping us get all set up and running. We love ProCare for many reasons. First, the price is great, especially for smaller schools. There are a lot of features such as messaging parents, sending notes, sending ouch reports, letting parents know their child's mood, how the student ate/naps/ diaper changes, and much more! Review collected by and hosted on G2.com.

I do wish something would automatically be applied such as late fees on tuition. We do increase tuition annually, and the way we have to change the tuition is a lot of steps and some extra work. There are occasionally bugs, which makes it harder for sign-in/out and messaging. Review collected by and hosted on G2.com.

It is difficult to choose the "best" from so many valuable aspects. For our families, the communication, both verbal and visual, may be the most important. But, the platform helps me, the director manage almost every aspect of the record keeping, communication, financial and business needs. Review collected by and hosted on G2.com.

There is truly no downside, other than perhaps the use of online credit/debit card payments from our families, which is totally optional. Instead, we use online checking account payments and the fee is minimal- almost all of our parents use it and we are able to cover the fee. Review collected by and hosted on G2.com.

I like that Procare brings everything together in one place attendance, billing, parent communication, and reporting. It saves me time, keeps our center more organized, and makes it easier to focus on the children instead of paperwork. The system is also very user-friendly, and their support team is quick to respond when we need help. Review collected by and hosted on G2.com.

I wish the online version offered more flexibility for account management. For example, it would be helpful to have better options to write off or charge off parent accounts directly, instead of relying on workarounds. I’d also like the ability to update which bank account tuition payments go to without having to contact the backend team, since that process can take 48 hours or more. Review collected by and hosted on G2.com.

The ability to use the software as come fairly easy to all ages of our staff and parents. its very user friendly, simplistic and straight forward as to the information your looking to post as well as the information as a parent you may want to see. Review collected by and hosted on G2.com.

I wish we had the ability to post photos in to messages to parents. This would be helpful to tell the story when sending messages.

On that note the uploading of pictures in the incident report area seem to run slow, which isn't idea when your notifying parents of an injury.

At the end of the school year we aren't able to extrapolate photos by child, year or class. This would be helpful when creating class yearbooks, graduation slide shows etc. Review collected by and hosted on G2.com.

I love the ease of parent and teacher communication that Procare offers. And now they have added two new features: Private messaging for families that are split and direct communication to the office. I love that the authorized to pick-up information is easy to access.

When I have an issue or a question, I find the customer support is easily accessed. I can use the help button to look for an article to find an answer to my question or a solution to the problem. If I cannot find the answer through the help button, I can try the customer chat or call. There are many videos of solutions on YouTube, too. Review collected by and hosted on G2.com.

I don't like that I don't have a record of emails that are sent out using the Procare app. The email will go out to a family using my outlook email address, but it is not listed on my sent emails.

I also don't like when the app is off line and won't work. We have had to come up with a back-up plan when Procare is not working.

I also would like more features in the newsletter app. I would like additional choices of background. More options of layouts. Layouts that can be adjusted. Review collected by and hosted on G2.com.

Procare Solutions provides our school with the best range of features that we have been able to find (and at the best price point). It covers many of our software and office needs and provides teachers and families with communication, connection, and ease of access. Review collected by and hosted on G2.com.

Our school's enrollment and scheduling options (in which students enroll in multiple classes at a time and in multiple programs throughout the year) requires multiple workarounds with Procare Desktop's tags/tracking. Additionally, there are several features in Procare Online/Procare App that we wish had more options/flexibility. Review collected by and hosted on G2.com.

Procare has really been helpful for a small business. It helps us connect with parents on a daily basis and send updates about what their kids are doing in the classroom. It also allows us to communicate with them in real time. Review collected by and hosted on G2.com.

We haven’t run into any cons in regards to Procare. If I did have to choose something it would be The tab where you can schedule staff I just wish that you could add in brakes and see the schedule in the app rather than having to print it out. Review collected by and hosted on G2.com.

The best thing about Procare is how easy it is for parents and teachers to stay connected. Review collected by and hosted on G2.com.

I dislike how slow it can be sometimes, though procare fixes the issue promptly. Review collected by and hosted on G2.com.