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Typeform Pricing Reviews

(2)
Verified User in Computer & Network Security
AC
Small-Business (50 or fewer emp.)
"The best UX experience"
What do you like best about Typeform?

The way that everything can easily added to the form and the unique approach to the UX Review collected by and hosted on G2.com.

What do you dislike about Typeform?

Currently Typeform has included many features that weren’t available in the last fee years, so I don’t dislike anything at the moment! Review collected by and hosted on G2.com.

Response from Ferg Taylor of Typeform

Thanks for your review. We're glad you like the UX of the forms and that you're using us to generate leads quickly. Your feedback regarding displaying multiple questions at a time has been passed on internally.

Philippe L.
PL
CTO
Small-Business (50 or fewer emp.)
"Shocking gatekeeping of essential CAPTCHA, only form builder engaging in this behavior"
What do you like best about Typeform?

Truly a solid form builder all around, modern design, good feature set, visual automation designer, but excluding CAPTCHA on all but their "growth" plans is *crippling*. More on this in the dislike section.

Again, good ease of use, ease of implementation, and ease of integration. Form builders are central to what we do, and plays a pivotal role in lead generation for us every day. None of this matters, however, when you're getting overwhelmed with bot and click farm form fills.

Their customer support was good, but there's nothing they can do to help you with an policy driven, intentionally crippled product. Review collected by and hosted on G2.com.

What do you dislike about Typeform?

CRIPPLEWARE ALERT

TLDR: AVOID THIS BUILDER unless you want to pay $199/m or $349/m for a builder WITH essential CAPTCHA to protect you from an avalanche of fake leads/form fills.

We spent a lot of time tuning our elaborate array of forms only to realize afterwards that CAPTCHA (or any other bots protection) is purposely withheld, and not available as an addon on any of their standard plans. When you go to their website, there's a link to their pricing in the main nav. None of the plans on this page have basic bot protection. Bots/AI is a growing problem. You have to click on a small button/tab to go to another page with their only two usable "growth" plans. They are fully aware that none of their "core plans" are viable for any of their customers due to how disruptive it is to deal with overwhelming bot traffic. It's even worse if you run PPC ads, since bot form fills will count as conversions, cost you money, and train your campaign algorithms to look for more bot traffic. Again, if you are counting form fills as lead conversions in ads, you will be paying for these fake leads and training your campaign to go get more like them (more bots leads) because Typeform won't allow you to filter these out unless you pay for their top tier plans.

Not a *single other form builder* gatekeeps CAPTCHA, and many even include it in their free plans, which is generous. Why? Because they known their products aren't usable without it.

CAPTCHA is a Google service that costs Typeform very, very little. They know their product is unusable without CAPTCHA. Sadly, most people will find this out once they have fully built out and refine their forms, go live, and evaluate performance over a month or two. They will especially find it untenable to run ads with zero line of defense against bots.

It's a real bummer they engage in bad faith tactics like this. We ended up duplicating all our efforts and switching form providers. Review collected by and hosted on G2.com.

Response from Grace Porter of Typeform

Hi Philippe,

Thank you for taking the time to share your experience. Our team is actively working on expanding reCAPTCHA support, and we completely understand how important that feature is to all of our customers. We never want to lose a valued customer like you, and we’d truly appreciate the opportunity to make things right. If you're open to it, please reach out to our team at vip@typeform.com. Thank you!

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