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Trillian Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Trillian for its fast and efficient communication, making it a reliable tool for instant messaging. (4 mentions)
Users love the user-friendly interface of Trillian, enjoying seamless access across multiple platforms with synced chat histories. (4 mentions)
Users value the robust security and privacy features of Trillian, ensuring HIPAA compliance and reliable communication. (4 mentions)
Users value the easy communication capabilities of Trillian, enhancing interaction for teamwork and personal connections. (3 mentions)
Users value the reliability of Trillian, enjoying seamless access and consistent performance across all devices. (3 mentions)
Users love Trillian's user-friendly interface, making it easy for everyone to connect and communicate effectively. (3 mentions)
Users love the cross-platform accessibility of Trillian, enabling seamless communication across all their devices anytime, anywhere. (2 mentions)
Users love the cross-platform accessibility of Trillian, enabling seamless access and synced chat histories across devices. (1 mentions)
Users find Trillian's remote access feature invaluable for effortless communication across multiple work properties. (1 mentions)
Users find Trillian's limited features frustrating, especially compared to more advanced messaging applications. (3 mentions)
Users find Trillian not user-friendly, struggling with its outdated interface and confusing features compared to modern apps. (3 mentions)
Users find the missing features in Trillian limit its effectiveness for complex communication compared to other platforms. (2 mentions)
Users find the difficult setup of Trillian challenging, making it less intuitive than other messaging applications. (1 mentions)
Users face integration issues with Trillian, causing delays and difficulties that hinder seamless functionality. (1 mentions)
Users find the lack of customization in Trillian limits its appeal compared to other modern messaging apps. (1 mentions)
Users find Trillian's limited customization and outdated interface to be less intuitive compared to other messaging apps. (1 mentions)

Top Pros or Advantages of Trillian

1. Communication
Users value Trillian for its fast and efficient communication, making it a reliable tool for instant messaging.
See 4 mentions

See Related User Reviews

FJ

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

SP

Sandra P.

Enterprise (> 1000 emp.)

5.0/5

"good"

What do you like about Trillian?

I like that it is very fast and efficient to communicate from one person to another.

2. Ease of Use
Users love the user-friendly interface of Trillian, enjoying seamless access across multiple platforms with synced chat histories.
See 4 mentions

See Related User Reviews

NS

nikita s.

Enterprise (> 1000 emp.)

5.0/5

"Our go to instant messaging app"

What do you like about Trillian?

What we love about trillian is it's availability on multiple platforms including Windows, macOS, Linux, iOS, and Android. This allows us to access our

RR

Renee R.

Mid-Market (51-1000 emp.)

5.0/5

"Trillion Review 2025"

What do you like about Trillian?

I like best that this chat is user friendly an HIPPA compliant. It is able to be accessed from laptop, desktop, cell phone; both in office and away fr

3. Security
Users value the robust security and privacy features of Trillian, ensuring HIPAA compliance and reliable communication.
See 4 mentions

See Related User Reviews

FJ

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

RR

Renee R.

Mid-Market (51-1000 emp.)

5.0/5

"Trillion Review 2025"

What do you like about Trillian?

I like best that this chat is user friendly an HIPPA compliant. It is able to be accessed from laptop, desktop, cell phone; both in office and away fr

4. Easy Communication
Users value the easy communication capabilities of Trillian, enhancing interaction for teamwork and personal connections.
See 3 mentions

See Related User Reviews

SP

Sandra P.

Enterprise (> 1000 emp.)

5.0/5

"good"

What do you like about Trillian?

I like that it is very fast and efficient to communicate from one person to another.

Kartik S.
KS

Kartik S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy-to-use instant messaging for business as well individuals."

What do you like about Trillian?

Trillian helps with instant messaging in healthcare, other businesses and individuals. Though we have taken up pro membership, there are free messagin

5. Reliability
Users value the reliability of Trillian, enjoying seamless access and consistent performance across all devices.
See 3 mentions

See Related User Reviews

FJ

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

NS

nikita s.

Enterprise (> 1000 emp.)

5.0/5

"Our go to instant messaging app"

What do you like about Trillian?

What we love about trillian is it's availability on multiple platforms including Windows, macOS, Linux, iOS, and Android. This allows us to access our

6. User Interface
Users love Trillian's user-friendly interface, making it easy for everyone to connect and communicate effectively.
See 3 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you like about Trillian?

Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenienc

Kartik S.
KS

Kartik S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy-to-use instant messaging for business as well individuals."

What do you like about Trillian?

Trillian helps with instant messaging in healthcare, other businesses and individuals. Though we have taken up pro membership, there are free messagin

7. Cross-Platform
Users love the cross-platform accessibility of Trillian, enabling seamless communication across all their devices anytime, anywhere.
See 2 mentions

See Related User Reviews

NS

nikita s.

Enterprise (> 1000 emp.)

5.0/5

"Our go to instant messaging app"

What do you like about Trillian?

What we love about trillian is it's availability on multiple platforms including Windows, macOS, Linux, iOS, and Android. This allows us to access our

RR

Renee R.

Mid-Market (51-1000 emp.)

5.0/5

"Trillion Review 2025"

What do you like about Trillian?

I like best that this chat is user friendly an HIPPA compliant. It is able to be accessed from laptop, desktop, cell phone; both in office and away fr

8. Daily Use
Users love the cross-platform accessibility of Trillian, enabling seamless access and synced chat histories across devices.
See 1 mentions

See Related User Reviews

NS

nikita s.

Enterprise (> 1000 emp.)

5.0/5

"Our go to instant messaging app"

What do you like about Trillian?

What we love about trillian is it's availability on multiple platforms including Windows, macOS, Linux, iOS, and Android. This allows us to access our

9. Remote Access
Users find Trillian's remote access feature invaluable for effortless communication across multiple work properties.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you like about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone

Top Cons or Disadvantages of Trillian

1. Limited Features
Users find Trillian's limited features frustrating, especially compared to more advanced messaging applications.
See 3 mentions

See Related User Reviews

FJ

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

2. Not User-Friendly
Users find Trillian not user-friendly, struggling with its outdated interface and confusing features compared to modern apps.
See 3 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish it’s interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trilli

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

3. Missing Features
Users find the missing features in Trillian limit its effectiveness for complex communication compared to other platforms.
See 2 mentions

See Related User Reviews

FJ

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs

SP

Sandra P.

Enterprise (> 1000 emp.)

5.0/5

"good"

What do you dislike about Trillian?

They should add more emojis to facilitate each expression we have.

4. Difficult Setup
Users find the difficult setup of Trillian challenging, making it less intuitive than other messaging applications.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

5. Integration Issues
Users face integration issues with Trillian, causing delays and difficulties that hinder seamless functionality.
See 1 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish it’s interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trilli

6. Lack of Customization
Users find the lack of customization in Trillian limits its appeal compared to other modern messaging apps.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

7. Limited Customization
Users find Trillian's limited customization and outdated interface to be less intuitive compared to other messaging apps.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

Trillian Reviews (118)

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Trillian Reviews (118)

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RR
Public Relations
Mid-Market (51-1000 emp.)
"Trillion Review 2025"
What do you like best about Trillian?

I like best that this chat is user friendly an HIPPA compliant. It is able to be accessed from laptop, desktop, cell phone; both in office and away from the office. This allows us to set up group messages where we can chat about patients directly. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

The one and only thing that I don't like about this is when you are using a group chat you are not able to buzz anyone to notify them or grab his/her attention versus when it is chat one on one you can select to buzz the recipient to get their attention. Review collected by and hosted on G2.com.

ML
Senior Accountant
Information Technology and Services
Small-Business (50 or fewer emp.)
"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"
What do you like best about Trillian?

Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space

The app has convenience and it sync individual conversations in a device

Trillian has mastered in security and privacy, by introducing the encryption measures

The platform is lightweight, with an interactive UI that users use without having issues Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Trillian has failed to polish it’s interface, making it look outdated

Despite the app being free, some features are locked on a payment tier

Trillian has integration delays and difficulties due to its limitations Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Small-Business (50 or fewer emp.)
"Lightweight, efficient, and well-suited for fast-paced coordination"
What do you like best about Trillian?

Trillian is a lightweight, reliable platform that runs smoothly even on lower-end devices. It’s regularly updated in ways that genuinely boost performance, not just the look and feel. The chat is clean, intuitive, and works well across both corporate and educational contexts. We’ve never experienced downtime—the uptime has been consistently solid. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

One thing I’d love to see is clearer alerts for unanswered messages. With multiple conversations happening at once, having a way to flag pending replies would really help us stay on top of things. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise (> 1000 emp.)
"Serves it's primary purpose fairly well."
What do you like best about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone when I am in transit. Overall all it's just ok. It's very basic. Zero bells and whistles, but it provides a way to communicate that is quicker than email. In that regard it meets expectations. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it challenging to try and add people to my contacts. And being able to simply acknowledge someone's message with an emoji instead of necessitating a full reply would also be preferable. Overall all it's ok. It's very basic. Zero bells and whistles, but it provides a way to communicate that is quicker than email. In that regard it meets expectations. Review collected by and hosted on G2.com.

FJ
Fisherman
Small-Business (50 or fewer emp.)
"Offering a range of features to enhance team communication and collaboration"
What do you like best about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs Review collected by and hosted on G2.com.

NS
Sr. Manager
Computer Software
Enterprise (> 1000 emp.)
"Our go to instant messaging app"
What do you like best about Trillian?

What we love about trillian is it's availability on multiple platforms including Windows, macOS, Linux, iOS, and Android. This allows us to access our accounts across various devices seamlessly. Our chat histories are always synced no matter what plaform do we access it from and that's some mind blowing consistency. Also we can have personalised themes and chat backgrounds which helps with personal customization, some extra points for that. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

None so far. I'm happy with features available in trillian. Review collected by and hosted on G2.com.

Kartik S.
KS
Audit Manager
Financial Services
Mid-Market (51-1000 emp.)
"Easy-to-use instant messaging for business as well individuals."
What do you like best about Trillian?

Trillian helps with instant messaging in healthcare, other businesses and individuals. Though we have taken up pro membership, there are free messaging services too provided by them. They have an amazing option for private chats as well as creating channels for our team. Works great when you have to work with your team. Adding contacts is pretty easy as well. Overall an easy going tool helping connect people well. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

None. It's a simple app, no fuss. Have been using for quite some while smoothly now. Review collected by and hosted on G2.com.

Andrew H.
AH
Principal & Chief Compliance Officer
Small-Business (50 or fewer emp.)
"Trillian is an excellent instant messaging platform."
What do you like best about Trillian?

Their team is very responsive to any request that I have for them. The layout is easy to maneuver, which helps with some of our less technical employees. Very simple to install on computers. We use it daily in the office. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

The ability to download the archive. But they said there is an update coming to allow administrators to do this. Review collected by and hosted on G2.com.

MA
Small-Business (50 or fewer emp.)
"Trillian: A great way to stay in touch with all Staff."
What do you like best about Trillian?

Most helpful with keeping in touch with all staff members within several work properties. Their app is also very easy to use, and invaluable in keeping in touch while away from work. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I don't find anything to dislike about Trillian. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Unified Communication Platform"
What do you like best about Trillian?

Back in the days when push messaging didnt exist Trillian is the platform that best served my needs and the fact that I can link my Facebook and Gmail is a plus because it also saves on the mobile device storage. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

The paid version is a bit expesive than the competitors and the fact that my contacts dont use the app also disadvantages it because I end up using it for my mail and social media accounts Review collected by and hosted on G2.com.

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