Rocket.Chat Reviews & Product Details

Rocket.Chat Product Details

Rocket.Chat Secure CommsOS™ is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments.

Seller

Rocket.Chat Technologies

Discussions

Rocket.Chat Community

Languages Supported

Catalan, Czech, German, English, Finnish, French, Croatian, Italian, Portuguese, Russian, Spanish, Swedish

Product Description

Rocket.Chat is an open source communications platform that enables real-time conversations between colleagues, with other companies or with your customers. It does everything other platforms do, except exposing your data.

Overview by

Laís Rocha

Pricing

Pricing provided by Rocket.Chat.

Starter

Free

With One-Time Purchase

Pro

$8.00

1 user Per Year

View More Pricing Information

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Rocket.Chat Media

Rocket.Chat Demo - Rocket.Chat for mission-critical communications

Bring together messaging, voice, video, critical apps, and AI to keep teams connected and missions protected.

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YH

Yahia H.

Technical Consultant

Small-Business (50 or fewer emp.)

10/22/2025

Guest users or non-business users of the software, not included in G2 scores.

"Highly Customizable, But Interface Needs Improvement"

5/5

What do you like best about Rocket.Chat?

as you can brand it also you can modify permissions ,custom roles, add or build your own integrations, microservices, apps. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

if you compared it with slack or ms teams i think they need to enhance the user experience more as the interface is less refined Review collected by and hosted on G2.com.

What problems is Rocket.Chat solving and how is that benefiting you?

most enterprise chat systems can't modify source code have limited control over integrations

with rocket.chat you can build you own plugins , bots or apis as a technical consultant i uses oracle fusion + oic there is no real time alerting or collaboration

by usin grocket.chat you create a channel you configure oic to call rocket incoing webhook Review collected by and hosted on G2.com.

KY

Kanga Y.

System Engineer

Small-Business (50 or fewer emp.)

9/30/2025

"Best Communication tool"

4/5

What do you like best about Rocket.Chat?

Open-source and self-hosted—full data control and easy customization. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

More admin overhead and a less polished UX (especially mobile) than hosted alternatives. Review collected by and hosted on G2.com.

MH

mar h.

coord recursos humanos

Small-Business (50 or fewer emp.)

10/10/2025

Guest users or non-business users of the software, not included in G2 scores.

"experience with rocket.chat"

3.5/5

What do you like best about Rocket.Chat?

I like that I can connect with my work team immediately. Additionally, I have the ability to send videos and voice notes, as well as easily share documents. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

There were occasions when it was not possible to integrate with other company programs. Review collected by and hosted on G2.com.

H

Himanshi .

senior strategist and manager.

Consumer Services

Small-Business (50 or fewer emp.)

9/10/2025

"Fast and Deliver deliberate conversation. Pacing interaction is very good."

5/5

What do you like best about Rocket.Chat?

Its unique features of AI and also the templates category. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

As of now Only sometimes Task Pop up which is remaining once you ignored it. Review collected by and hosted on G2.com.

RD

Ronak D.

SENIOR SOFTWARE TEST ENGINEERING

Information Technology and Services

Mid-Market (51-1000 emp.)

11/9/2024

"Sharing Is extremely easy via Rocket chat"

5/5

What do you like best about Rocket.Chat?

It is easy to implement, and it provides multiple chat channel's supports which can be used for small group of team or even for a large number of group members, user can easily share information using rocket chat , we are able to share information between groups or team. It can be used frequently multiple times a day for communication or sharing information between teams, its easy to integrate with any application, easily usable with clean user interface. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

You cannot attached documents to rocket chat, sometimes chat servers gets crashing which casue outage which cause no access of chat channels to user. Review collected by and hosted on G2.com.

What problems is Rocket.Chat solving and how is that benefiting you?

We have a large number of team and its headache to share informations in real time to team, so rocket chat is one solution we get which hepls us and provide us solution, by using rocket chat we can now easily share information such as messages, instructions, guidance to the teams or sharing the images with instructions in nore details instantly and team can communicate and easily perform tasks.

Rocket chat also helps us to improved our business, Calling to share information between team is headache we neede to hire one calling person now we dont needs to hire we just use rocket chat, Review collected by and hosted on G2.com.

SK

Samuel K.

Estagiário de TI

Mid-Market (51-1000 emp.)

7/30/2024

"So far I have thoroughly enjoyed my experience with RocketChat, as a IT intern."

5/5

What do you like best about Rocket.Chat?

Ease of use definitely, it is very seamless and easy to message the rest of the people in my organization, kinda like a better version of WhatsApp but from a business standpoint, one of the stronger points is also how easy it is to implement, with usages like Docker for deployment. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

I think one of the only downsides I have with RocketChat is how sometimes I feel kinda "thrown out in the open" with the features, for a less experienced user of technology it might be hard to grasp some of them, and the UI could do with a more intuitive and streamlined design. Review collected by and hosted on G2.com.

What problems is Rocket.Chat solving and how is that benefiting you?

RocketChat centralizes the communication that most of the time may be lost through other mediums, and gives us a easier time communicating with the rest of the crew in our space without having to resort to external means like maybe a WhatsApp or Microsoft Team, another key feature that RocketChat provides is the security, since we mostly work on classified projects, having the freedom of being able to speak without that confidential information getting out. Review collected by and hosted on G2.com.

AS

Aniruddha S.

Software Test Engineer

Mid-Market (51-1000 emp.)

10/15/2024

"Best chatting module."

5/5

What do you like best about Rocket.Chat?

This is an chatting module which is configured on any application by which user can have a chat and communicate without seeing each other. Not only chatting but rocket chat also has the feature to pass photos and videos just like any chatting applications. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

It takes much time to load. In an application, if we tap on chat, its takes much time in loading. Sometimes due to loading, chat is not opened and error out. Maybe this is due to low network. This need to be improved. At least chat should be opened in low network and not error out. Review collected by and hosted on G2.com.

QA

Quen (Queenette) A.

Senior Executive Recruiter

Management Consulting

Small-Business (50 or fewer emp.)

11/27/2024

"Great tool!"

5/5

What do you like best about Rocket.Chat?

It provides control and transparency, especially valuable for organizations that prioritize data sovereignty or specialized workflows. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

It limits accessibility for smaller organizations or individuals without a dedicated IT team. Review collected by and hosted on G2.com.

What problems is Rocket.Chat solving and how is that benefiting you?

Many organizations struggle with using multiple disconnected tools for messaging, video conferencing, and file sharing.

- Solution: Rocket.Chat consolidates real-time messaging, video/voice calls, and file sharing into a single platform.

- Benefit: Streamlines workflows, improves team efficiency, and eliminates the need for multiple subscriptions. Review collected by and hosted on G2.com.

ER

Edwin R.

ADM

Enterprise (> 1000 emp.)

8/16/2024

"Good and Bad of RocketChat"

3.5/5

What do you like best about Rocket.Chat?

There are a couple of things that I liked about rocket chat while we were using it: the security, the fact that you can limit the features each user can access due to the flexibility of the software. I like the sounds options and the layout of the screen (I only use the web version) I liked the capability to connect to salesforce and include articles. I used it every day to communicate with my team. The It department mentioned it was easy for them to implement Rocket Chat with Okta (internal software) and SalesForce. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

I felt that the emoji option was too rudimentary. I didn't like the fact that a new thread (someone responding to your message) would show in a new side window rather than on the same mesage screen (this is a personal like, I'm sure some people like that option) Review collected by and hosted on G2.com.

What problems is Rocket.Chat solving and how is that benefiting you?

The main problem rocket chat help solving was productivity and communication issues we where having.

Before rocket chat we used Teams, but a lot of the new hires and frontline employess would spend a lot of time talking and messaging each other. With Rocket Chat limiting the features each user could access, they would only have access to specific chats, this improved the conversations, the interactions and team morale overall.

Also, management had the opportunity to address issues and offer better more direct instructions porpously targeted to specific audiences (group chats). Review collected by and hosted on G2.com.