The G2 on WebPT

WebPT Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use of WebPT, praising its intuitive navigation and helpful customer service. (5 mentions)

Users appreciate the easy access to comprehensive documentation in WebPT, tailored specifically for physical therapists' needs. (2 mentions)

Users value the efficiency of WebPT, as it consolidates scheduling, notes, and health records in one program. (2 mentions)

Users commend WebPT for its easy navigation and effective design tailored for physical therapy documentation needs. (2 mentions)

Users value the responsive customer service of WebPT, appreciating quick assistance through phone and online chat. (1 mentions)

Users value the efficient customer support of WebPT, making navigation and access to resources seamless. (1 mentions)

Users appreciate the ease of navigation in WebPT, enabling effective learning and efficient documentation for physical therapists. (1 mentions)

Users appreciate the intuitive scheduling interface, enjoying the ability to view multiple calendars and streamlined access to essential tools. (1 mentions)

Users experience frequent data management issues with WebPT, leading to confusion and inefficient workflows during operations. (3 mentions)

Users experience significant system instability with frequent outages and slow loading times, leading to confusion and inefficiency. (3 mentions)

Users frequently face technical issues with WebPT, including outages and frustrating slowdowns during crucial tasks. (3 mentions)

Users often face data duplication issues in WebPT, causing frustrating delays and glitches while managing multiple accounts. (2 mentions)

Users often face slow loading times with WebPT, causing frustration and delays during their workflow. (2 mentions)

Users often face billing issues with WebPT, especially regarding HHA claims and frustrating system glitches. (1 mentions)

Top Pros or Advantages of WebPT

1. Ease of Use

Users commend the ease of use of WebPT, praising its intuitive navigation and helpful customer service.

See 5 mentions

See Related User Reviews

Dani C.

Enterprise (> 1000 emp.)

3.5/5

"WebPT 1st time user"

What do you like about WebPT?

The one thing I like most about WebPT is how easy it is to navigate to different tabs. I also have enjoyed learning about new places of where you c

Irene C.

Small-Business (50 or fewer emp.)

4.5/5

"webpt is great easy to use whithout outages"

What do you like about WebPT?

easy to use friendly customer service. when you need something or have any questions they will answer the phone and chat online quickly.we have been u

2. Documentation

Users appreciate the easy access to comprehensive documentation in WebPT, tailored specifically for physical therapists' needs.

See 2 mentions

See Related User Reviews

Chelsea S.

Mid-Market (51-1000 emp.)

5.0/5

"WebPT has made me a better clinician !"

What do you like about WebPT?

The easy access to everything you need in 1 program- schedule, notes, health records, etc. Other companies have mulple programs making documenting tim

Dr. Jeanette D.

Small-Business (50 or fewer emp.)

3.5/5

"WebPT is a good Physical Therapy specific EMR"

What do you like about WebPT?

The upside of WebPT is that it is created by physical therapists and does a very good job at meeting the documentation needs for physical therapists.

3. Efficiency

Users value the efficiency of WebPT, as it consolidates scheduling, notes, and health records in one program.

See 2 mentions

See Related User Reviews

Chelsea S.

Mid-Market (51-1000 emp.)

5.0/5

"WebPT has made me a better clinician !"

What do you like about WebPT?

The easy access to everything you need in 1 program- schedule, notes, health records, etc. Other companies have mulple programs making documenting tim

Dr. Jeanette D.

Small-Business (50 or fewer emp.)

3.5/5

"WebPT is a good Physical Therapy specific EMR"

What do you like about WebPT?

The upside of WebPT is that it is created by physical therapists and does a very good job at meeting the documentation needs for physical therapists.

4. Helpful

Users commend WebPT for its easy navigation and effective design tailored for physical therapy documentation needs.

See 2 mentions

See Related User Reviews

Dani C.

Enterprise (> 1000 emp.)

3.5/5

"WebPT 1st time user"

What do you like about WebPT?

The one thing I like most about WebPT is how easy it is to navigate to different tabs. I also have enjoyed learning about new places of where you c

Dr. Jeanette D.

Small-Business (50 or fewer emp.)

3.5/5

"WebPT is a good Physical Therapy specific EMR"

What do you like about WebPT?

The upside of WebPT is that it is created by physical therapists and does a very good job at meeting the documentation needs for physical therapists.

5. Communication

Users value the responsive customer service of WebPT, appreciating quick assistance through phone and online chat.

See 1 mentions

See Related User Reviews

Irene C.

Small-Business (50 or fewer emp.)

4.5/5

"webpt is great easy to use whithout outages"

What do you like about WebPT?

easy to use friendly customer service. when you need something or have any questions they will answer the phone and chat online quickly.we have been u

6. Customer Support

Users value the efficient customer support of WebPT, making navigation and access to resources seamless.

See 1 mentions

See Related User Reviews

Irene C.

Small-Business (50 or fewer emp.)

4.5/5

"webpt is great easy to use whithout outages"

What do you like about WebPT?

easy to use friendly customer service. when you need something or have any questions they will answer the phone and chat online quickly.we have been u

7. Learning

Users appreciate the ease of navigation in WebPT, enabling effective learning and efficient documentation for physical therapists.

See 1 mentions

See Related User Reviews

Dani C.

Enterprise (> 1000 emp.)

3.5/5

"WebPT 1st time user"

What do you like about WebPT?

The one thing I like most about WebPT is how easy it is to navigate to different tabs. I also have enjoyed learning about new places of where you c

8. Scheduling

Users appreciate the intuitive scheduling interface, enjoying the ability to view multiple calendars and streamlined access to essential tools.

See 1 mentions

See Related User Reviews

Chelsea S.

Mid-Market (51-1000 emp.)

5.0/5

"WebPT has made me a better clinician !"

What do you like about WebPT?

The easy access to everything you need in 1 program- schedule, notes, health records, etc. Other companies have mulple programs making documenting tim

Top Cons or Disadvantages of WebPT

1. Data Management Issues

Users experience frequent data management issues with WebPT, leading to confusion and inefficient workflows during operations.

See 3 mentions

See Related User Reviews

Chelsea S.

Mid-Market (51-1000 emp.)

5.0/5

"WebPT has made me a better clinician !"

What do you dislike about WebPT?

Not able to copy over information from another clinic in town

Irene C.

Small-Business (50 or fewer emp.)

4.5/5

"webpt is great easy to use whithout outages"

What do you dislike about WebPT?

the past 1mth and half they have had so many outages and we end up with not knowing who is coming no knowing what to collect if they have a copay. not

2. System Instability

Users experience significant system instability with frequent outages and slow loading times, leading to confusion and inefficiency.

See 3 mentions

See Related User Reviews

Anne C.

Enterprise (> 1000 emp.)

3.0/5

"Not very dependable."

What do you dislike about WebPT?

It is always breaking down it saeems. Especially in the past 6 months. The time it took to get from one page to the next!

Irene C.

Small-Business (50 or fewer emp.)

4.5/5

"webpt is great easy to use whithout outages"

What do you dislike about WebPT?

the past 1mth and half they have had so many outages and we end up with not knowing who is coming no knowing what to collect if they have a copay. not

3. Technical Issues

Users frequently face technical issues with WebPT, including outages and frustrating slowdowns during crucial tasks.

See 3 mentions

See Related User Reviews

Irene C.

Small-Business (50 or fewer emp.)

4.5/5

"webpt is great easy to use whithout outages"

What do you dislike about WebPT?

the past 1mth and half they have had so many outages and we end up with not knowing who is coming no knowing what to collect if they have a copay. not

Anne C.

Enterprise (> 1000 emp.)

3.0/5

"Not very dependable."

What do you dislike about WebPT?

It is always breaking down it saeems. Especially in the past 6 months. The time it took to get from one page to the next!

4. Data Duplication

Users often face data duplication issues in WebPT, causing frustrating delays and glitches while managing multiple accounts.

See 2 mentions

See Related User Reviews

Chelsea S.

Mid-Market (51-1000 emp.)

5.0/5

"WebPT has made me a better clinician !"

What do you dislike about WebPT?

Not able to copy over information from another clinic in town

Dani C.

Enterprise (> 1000 emp.)

3.5/5

"WebPT 1st time user"

What do you dislike about WebPT?

The least helpful thing about WebPT is when you are trying to go from billing to EMR and get the spinning wheel of death. It's horrible and takes fore

5. Slow Loading

Users often face slow loading times with WebPT, causing frustration and delays during their workflow.

See 2 mentions

See Related User Reviews

Anne C.

Enterprise (> 1000 emp.)

3.0/5

"Not very dependable."

What do you dislike about WebPT?

It is always breaking down it saeems. Especially in the past 6 months. The time it took to get from one page to the next!

Dani C.

Enterprise (> 1000 emp.)

3.5/5

"WebPT 1st time user"

What do you dislike about WebPT?

The least helpful thing about WebPT is when you are trying to go from billing to EMR and get the spinning wheel of death. It's horrible and takes fore

6. Billing Issues

Users often face billing issues with WebPT, especially regarding HHA claims and frustrating system glitches.

See 1 mentions

See Related User Reviews

Dani C.

Enterprise (> 1000 emp.)

3.5/5

"WebPT 1st time user"

What do you dislike about WebPT?

The least helpful thing about WebPT is when you are trying to go from billing to EMR and get the spinning wheel of death. It's horrible and takes fore

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Tommy J.

DPT

Small-Business (50 or fewer emp.)

9/30/2025

Guest users or non-business users of the software, not included in G2 scores.

"Very Dry and lacks new features"

1.5/5

What do you like best about WebPT?

Has an HEP feature which pts can access easily. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

Terrible methods of navigating to charts or going back to previous page. Very slow speeds. No AI features available. Unable to re-edit notes once submitted. Must make an addendum for PT notes Review collected by and hosted on G2.com.

Dr. Jeanette D.

President, PT, DPT, LAT, ATC, PNMT-C, NASM-CPT, NASM-FNS, NASM-CES, TMRc

Small-Business (50 or fewer emp.)

1/23/2025

"WebPT is a good Physical Therapy specific EMR"

3.5/5

What do you like best about WebPT?

The upside of WebPT is that it is created by physical therapists and does a very good job at meeting the documentation needs for physical therapists. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

It was very expensive and everything was ala carte, which made it more expensive. In addition, because it was so physical therapy user-friendly, it made it difficulty to integrate personal training and massage therapy service providers into the software. Review collected by and hosted on G2.com.

Irene C.

front office /billing

Small-Business (50 or fewer emp.)

6/26/2024

"webpt is great easy to use whithout outages"

4.5/5

What do you like best about WebPT?

easy to use friendly customer service. when you need something or have any questions they will answer the phone and chat online quickly.we have been using webpt for years Review collected by and hosted on G2.com.

What do you dislike about WebPT?

the past 1mth and half they have had so many outages and we end up with not knowing who is coming no knowing what to collect if they have a copay. not knowing next visit it, let alone be able to pull up flow sheet in the gym . everyone is just lost Review collected by and hosted on G2.com.

Dani C.

AR Support Sepcialist

Enterprise (> 1000 emp.)

6/4/2024

"WebPT 1st time user"

3.5/5

What do you like best about WebPT?

The one thing I like most about WebPT is how easy it is to navigate to different tabs.

I also have enjoyed learning about new places of where you can store information. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

The least helpful thing about WebPT is when you are trying to go from billing to EMR and get the spinning wheel of death. It's horrible and takes forever for the tab to finally processes through.

Sometimes when pulling up mutliple accounts it will glich on you and freeze everything you are doing. Review collected by and hosted on G2.com.

Anne C.

Receptionist

Enterprise (> 1000 emp.)

6/3/2024

"Not very dependable."

3/5

What do you like best about WebPT?

It's format is similar to others I have used (i.e. Epic) and when it is working it is user friendly. I have used something similar when I worked for IHC . Review collected by and hosted on G2.com.

What do you dislike about WebPT?

It is always breaking down it saeems. Especially in the past 6 months. The time it took to get from one page to the next! Review collected by and hosted on G2.com.

Chelsea S.

Pediatric Speech Language Pathologist

Mid-Market (51-1000 emp.)

6/4/2024

"WebPT has made me a better clinician !"

5/5

What do you like best about WebPT?

The easy access to everything you need in 1 program- schedule, notes, health records, etc. Other companies have mulple programs making documenting time very stenuous. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

Not able to copy over information from another clinic in town Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

8/23/2024

Guest users or non-business users of the software, not included in G2 scores.

"Easy to navigate and precise information."

5/5

What do you like best about WebPT?

The scheduling is super easy and the e doc is also very convinient to use Review collected by and hosted on G2.com.

What do you dislike about WebPT?

Faxing is always an issue, takes alot of time to fax out the records to doctors. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/21/2017

"WebPT is the most efficient software and I love doing documentation using wrbpt"

5/5

What do you like best about WebPT?

The way the functional movement and assessment test are collaborated. I like the way everything falls in step by step. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

Nothing so far. Everything looks great. Review collected by and hosted on G2.com.

Brittani B.

Director of Clinical Operations

Small-Business (50 or fewer emp.)

9/19/2023

"User friendly and great for basic rehab facilities"

4.5/5

What do you like best about WebPT?

The interface is very intuitive and the documentation templates are easy to complete on the clinical side of things. The scheduling module is clean, and we really love that you can view multiple calendars at once. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

When we transitioned into the home health space, it does not have the documentation or billing capababilities to bill out HHA claims (UB04's) or meet the documentation requirements of Medicare. Review collected by and hosted on G2.com.

Response from Heather Blackwell of WebPT

edit

Hi Brittani,

Thanks for your thoughtful review! We're happy you find WebPT's interface, templates, and scheduling system so helpful.

Your feedback about home health capabilities is crucial. While our current focus is on outpatient PT, we're constantly evaluating how to better serve diverse therapy needs. We appreciate you bringing this to light, and your insights will influence our future development priorities.

Thanks again for sharing your experiences and for being a valued member of the WebPT community!

Sheila G.

PC and Tech

Medical Practice

Small-Business (50 or fewer emp.)

11/14/2023

"Easy to use"

4.5/5

What do you like best about WebPT?

WebPT was easy to use. I liked that it had a lot of differnt ways to look at the schedule. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

I didnt like the Idea of not being about to to the Insurance all in one system. Review collected by and hosted on G2.com.

Response from Heather Blackwell of WebPT

edit

Hi Sheila,

Thank you for your insightful review of WebPT! We're delighted to hear that the scheduling functionalities have been so advantageous for your practice.

We're actively evaluating various options to expand WebPT's capabilities and offer comprehensive billing solutions. We appreciate you bringing this to our attention and contributing to our continuous improvement.

Thank you again for sharing your experiences and for being a valued member of the WebPT community!