Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Two teams.
One obsession.
Performance through innovation
This was the first chapter.
THE NEXT 20 YEARS START NOW
Build any use case or conversational scenario
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
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Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
Our platform handled 12.2 billion interactions on the busiest days of 2025 with 0 downtime. We help you build powerful conversational experiences that connect you closer to your customers.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
TGR Haas F1 Team: Bringing interactive game experiences to fans over messaging channels .
80%
lower cost of ad conversion .76%
engaged user rate .74%
quiz completion rate .Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
80%
session engagement rate .84%
were first-time participants .93%
delivery rate across campaigns .Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
90%
of global calls anonymized .DPD: Improving delivery experiences and cutting costs with Viber and SMS .
20%
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{{meta.stats[2].content}} .Stay on top of every tech trend: Explore our resources
Black Friday SMS marketing: Strategies & templates for 2026.
Plan your Black Friday SMS marketing campaign with expert tips, templates, and best practices. Drive engagement and sales with personalized SMS at scale.
The ultimate guide to phone number reputation for businesses.
Learn what phone number reputation is, why it matters, and how to protect and improve it to ensure your business calls successfully reach customers.
Comparing AI tools for email deliverability success.
An overview of AI tools for the real-time monitoring of email deliverability, and a direct comparison of vendors.
Shopping season 2026 consumer survey and predictions: What shoppers expect before they buy.
From when customers want promotions to the channels they trust and the role of AI in their purchase decisions, you’ll get a data-driven look at what will shape this year’s shopping season. Use these insights to plan campaigns that land earlier, engage across multiple touchpoints, and convert more shoppers.
Customer experience in banking: Strategies & AI solutions.
Banks with superior CX grow revenue 10-15% faster than peers. See how Infobip's AgentOS unifies omnichannel messaging, AI agents, and CDP for banking.
Customer experience platform for hospitality: 2026 guide.
Hospitality teams need more than feedback tools. They need a platform that keeps guest context moving from booking to stay, recovery, and return.
How to implement personalization and AI in omnichannel marketing.
Learn 6 omnichannel personalization best practices with Infobip. Use connected data, AI, and governance to improve engagement across channels.
Insurance customer experience: The 2026 architecture guide .
Insurance customer experience breaks at the seams between systems. See why it fails, the four architecture layers carriers need, how the journey changes from quote to renewal, and what to look for in a platform that can close the gap.
The complete guide to retail customer engagement.
Win your customers’ hearts! Learn about customer engagement in retail and how to build the ideal customer engagement strategies for your business.
Conversational banking: How conversational AI in banking works.
Learn what a conversational banking experience is, its benefits, examples, and how to get started.
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