This 451 Research report examines Infobip’s evolution from message delivery to agentic customer experience, highlighting how the company is combining its global communications infrastructure with AI-native software and network APIs.

Find out why Infobip was recognized as a Leader for the fourth time in the 2026 Gartner® Magic Quadrant™ for CPaaS, and positioned furthest for Vision for the second time.

Infobip has been named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard. According to the analyst firm, Infobip stands out for its wide network of mobile operator connections for RCS for Business and its extensive geographic reach, including being the first provider to launch RCS messaging across all major US telecom carriers.

This IDC PeerScape report provides insights into how CPaaS is successfully used in the hospitality and travel sector. It identifies the challenges and how to address them. A featured example discusses how Virgin Atlantic partnered with Infobip to leverage WhatsApp to encourage online check-in prior to airport arrival.  

Infobip has been named as a growth and innovation leader in the latest Frost Radar™: Communications Platform as a Service (CPaaS) report. According to Frost & Sullivan, Infobip stands out by enabling complex, cross-channel customer journey orchestration from one platform, and its ability to deliver superior customer experiences through its natively built technology platform, which supports businesses across all stages of the customer journey.

Infobip has been ranked as the number one Established Leader in the Mobile Messaging Fraud Prevention Market by analyst firm Juniper Research, scoring highest among 21 vendors based on capacity, capabilities, product offering and market positioning, according to Juniper Research.

Infobip has been awarded Frost & Sullivan’s 2025 Customer Value Leadership Recognition for its strong overall performance in the network API industry.

Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.

Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.

Plan your Black Friday SMS marketing campaign with expert tips, templates, and best practices. Drive engagement and sales with personalized SMS at scale.

Learn what phone number reputation is, why it matters, and how to protect and improve it to ensure your business calls successfully reach customers.

An overview of AI tools for the real-time monitoring of email deliverability, and a direct comparison of vendors.

From when customers want promotions to the channels they trust and the role of AI in their purchase decisions, you’ll get a data-driven look at what will shape this year’s shopping season. Use these insights to plan campaigns that land earlier, engage across multiple touchpoints, and convert more shoppers.

Banks with superior CX grow revenue 10-15% faster than peers. See how Infobip's AgentOS unifies omnichannel messaging, AI agents, and CDP for banking.

Hospitality teams need more than feedback tools. They need a platform that keeps guest context moving from booking to stay, recovery, and return.

Learn 6 omnichannel personalization best practices with Infobip. Use connected data, AI, and governance to improve engagement across channels.

Insurance customer experience breaks at the seams between systems. See why it fails, the four architecture layers carriers need, how the journey changes from quote to renewal, and what to look for in a platform that can close the gap.

Win your customers’ hearts! Learn about customer engagement in retail and how to build the ideal customer engagement strategies for your business.

Learn what a conversational banking experience is, its benefits, examples, and how to get started.