Customer stories

Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform

Podravka: Empowering users to make healthy choices with an engaging AI-assistant

18%

conversion rate to engaged user

343k

messages exchanges in first 90 days

Products
Solutions
Industries
Intents
Arab National Bank: Orchestrating digital banking journeys at scale with Mobile Push 

Arab National Bank: Orchestrating digital banking journeys at scale with Mobile Push  .

89.4%

delivery rate .

26%

increase in digital account openings .

17%

increase in cross-selling .
UME: Empowering financial inclusion with conversational messaging and omnichannel support

UME: Empowering financial inclusion with conversational messaging and omnichannel support .

80%

of chatbot conversations resolved without human assistance .

100%

conversation rate for debt collection via RCS .

54%

cost reduction in debt collection by utilizing RCS .
m:tel: Turning Viber into one of the most effective customer communication channels

m:tel: Turning Viber into one of the most effective customer communication channels .

3x

higher response rates .

77%

delivery rate .

11.5%

conversion rate .
KIA Italia: Turning AI-powered conversations into car sales with WhatsApp

KIA Italia: Turning AI-powered conversations into car sales with WhatsApp .

40x

return on ad spend .

144

qualified leads .
Haidilao: Orchestrating personalized email journeys with AgentOS

Haidilao: Orchestrating personalized email journeys with AgentOS .

2.72x

higher CTR .

2.14x

higher open rate .

95%

email delivery rate .
Overseas Express: Scaling parcel self-service with a WhatsApp chatbot

Overseas Express: Scaling parcel self-service with a WhatsApp chatbot .

>60%

less manual enquiries .

5x

more chatbot sessions .
Zapis.kz: Enhancing salon booking experience with WhatsApp automation

Zapis.kz: Enhancing salon booking experience with WhatsApp automation .

17%

increase in B2B partner growth .

7%

increase in appointment confirmations .

4%

increase in automated review collection .
Wiraya: Scaling payment reminders and debt collection with voice-led journeys

Wiraya: Scaling payment reminders and debt collection with voice-led journeys .

2.6x

growth in client interactions .

95%

increase in Voice interactions .
MKO Partner: How two-way Viber conversations improved microcredit communication

MKO Partner: How two-way Viber conversations improved microcredit communication .

30%

response rate on Viber .

4.9/5

customer satisfaction score on Viber .

15%

loan application conversion rate .
Codebroker: Reliable SMS infrastructure for high-volume single-use coupon delivery in the US 

Codebroker: Reliable SMS infrastructure for high-volume single-use coupon delivery in the US  .

40-50

million SMS messages processed per month at peak .

30-50%

on-demand coupon redemption .
Anand Rathi: Engaging the next generation of investors with omnichannel strategy

Anand Rathi: Engaging the next generation of investors with omnichannel strategy .

18%

increase in Click-through-rate .

30%

growth in conversion .
Sparkasse Bank BiH: A unified cloud contact center delivering a 17% increase in first contact resolution

Sparkasse Bank BiH: A unified cloud contact center delivering a 17% increase in first contact resolution .

17%

increase in first contact resolution .

4-point

increase in NPS compared with the previous year .