Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2026

Discover the current trends in business communication based on 628 billion mobile channel interactions that took place on our platform in 2025 and a review of the 3.8 trillion messages exchanged over the past 20 years.

Deep dive into report highlights

Posted onAugust 6, 2026.

WhatsApp customer experience: the enterprise guide to getting it right.

Deliver great WhatsApp customer experience at enterprise scale. See how AgentOS links AI agents, CDP profiles, and 15+ channels into one CX engine.

Posted onJuly 31, 2026.

How AI agents are transforming customer experience and why messaging channels matter .

How AI agents enhance customer experience across 15+ messaging channels? The benefits, real enterprise results, and native omnichannel activation.

Posted onJuly 31, 2026.

What is omnichannel banking and why customers trust it.

Omnichannel banking integrates every channel around one customer profile for a seamless digital experience. See how the strategy builds trust across banking platforms.

Header image showing a smiling man in an orange shirt looking at his phone while holding a mug, framed in a rounded shape on a dark blue background with colorful graphic elements and an Infobip icon.

Posted onJuly 30, 2026.

CDP vs CRM: What’s the difference and what a conversational CDP adds.

Learn how a CRM, a CDP, and a Conversational CDP differ, where each one fits, and what Infobip adds when teams need both unified data and live engagement.

Posted onJuly 30, 2026.

How to build a chatbot: The complete enteprise guide for 2026.

Learn how to create a chatbot with AgentOS by Infobip. Build AI chatbots no-code, low-code, or pro-code, then deploy across WhatsApp, SMS, and 15+ channels.

Posted onJuly 29, 2026.

How to chat with customers on Apple Messages for Business with examples .

11 Apple Messages for Business examples covering discovery, purchase, support, and loyalty, plus the features (Apple Pay, Wallet, List Pickers) each one uses.

Giovanni Mezzetti featured in Coop Alleanza 3.0 and Infobip WhatsApp retail customer story

Posted onJuly 29, 2026.

Coop Alleanza 3.0: Scaling personalized engagement across 316 stores with WhatsApp.

Discover how Coop Alleanza 3.0 and Infobip use WhatsApp to deliver personalized offers, simplify communication, and improve engagement across 316 stores.

Smiling man with short dark hair, glasses, and a trimmed beard sits indoors looking at a smartphone in his hand. He wears a beige overshirt over a white T-shirt and a watch on his wrist. The photo is framed in a rounded rectangle and placed on a dark plum background with scattered decorative shapes in orange and pink. The indoor setting behind him includes soft furnishings, warm lighting, and a modern loft-style railing.

Posted onJuly 28, 2026.

Customer experience design: From principles to real time execution.

Customer experience design shapes every interaction a customer has with your brand. Learn the principles, the process, and how to execute a designed journey across 15+ channels with Infobip.

Illustration of phone numbers being validated, with +1-855-555-6845, +1-855-555-9888, and +1-855-555-2983 marked as valid, and +1-855-555-9787 labeled “Not valid.”

Posted onJuly 28, 2026.

Phone number carrier lookup: What it is and why it matters.

Validate every phone number before you send. Phone number carrier lookup tells you whether a number is active, which carrier owns it right now, and whether it's roaming or ported, so you avoid unnecessary costs caused by inactive contacts and start routing SMS and voice traffic correctly.

Woman smiling while checking her phone, with icons showing an unverified shield and a verified shield representing trusted RCS messages.

Posted onJuly 27, 2026.

RCS verification: how to register your business.

A step-by-step guide to RCS sender verification, from preparing brand assets to getting approved by Google and local operators, and how Infobip speeds up the process.

Promotional graphic for Infobip’s conversational experience content on a bright orange background, alongside a smiling woman looking at her smartphone and an AI chatbot icon.