Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2026

Discover the current trends in business communication based on 628 billion mobile channel interactions that took place on our platform in 2025 and a review of the 3.8 trillion messages exchanged over the past 20 years.

Deep dive into report highlights

Smiling woman walking in the city holding a coffee cup and looking at her smartphone, with an SMS icon on a light background.

Posted onNovember 12, 2026.

The 11 best SMS APIs for text messaging in 2026.

With billions of messages sent every year, SMS remains the fastest and most reliable way to reach customers. This guide breaks down the top 11 SMS API providers; covering features, pricing, and use cases, so you can find the right fit for your business.

Posted onNovember 10, 2026.

SIP trunk vs PRI: The real differences and why it matters now.

As the copper networks that PRI depend on are retired, now is the time to plan your migration to SIP trunking. Find out how they differ and what additional benefits your business can get with scalable, IP-based voice calling.

Posted onNovember 9, 2026.

Klaviyo: Why trust still wins in the age of autonomous CRM.

Klaviyo VP of Engineering Greg Yu on why unified data, deliverability, and hard-won trust still decide which brands win as AI agents reshape customer engagement.

Man looking at his smartphone while riding public transit, accompanied by AI sparkle and warning alert icons on an orange background.

Posted onNovember 9, 2026.

AI for fraud detection: How AI is changing fraud in 2026.

AI is changing how fraud happens, making attacks faster, more convincing, and harder to detect. Discover how AI-powered fraud detection, behavioral analysis, mobile-network signals, and risk-based authentication help businesses identify suspicious activity, protect OTP flows, and keep customer journeys secure.

Posted onNovember 6, 2026.

Customer experience platform for hospitality: How to choose one that reaches your guests.

Most hospitality CX platforms know the guest or reach the guest, not both. How to evaluate a customer experience platform for hospitality, and what to ask.

Doctor talking with a seated male patient in an exam room

Posted onNovember 4, 2026.

Customer experience in healthcare: A 2026 guide.

Healthcare CX is shaped less by the exam room than by the messages, handoffs and follow-ups around it.

Posted onNovember 3, 2026.

Best voice AI providers in 2026: Top 10 compared by use case.

Compare the best voice AI providers in 2026 by use case, features and fit. See how Infobip and nine other providers compare before you decide.

Posted onNovember 3, 2026.

Telegram chatbot builder for enterprise customer engagement.

Build a Telegram chatbot that scales beyond demo traffic, keeps customer context, and passes governance checks. AgentOS connects one build across channels.

Woman with glasses discussing a laptop with a colleague, with a chatbot icon overlay

Posted onNovember 2, 2026.

Customer experience automation: Complete enterprise guide.

CXA unifies data, messaging, and AI to keep enterprise journeys consistent across channels. It helps teams convert faster, resolve issues sooner, and cut costs.

Man standing in a subway holding a phone and gripping an overhead rail.

Posted onNovember 2, 2026.

Customer experience in logistics: From shipment event to customer conversation.

Improve customer experience in logistics by turning shipment events into useful updates, conversations, and resolutions with Infobip AgentOS.

Posted onOctober 30, 2026.

WhatsApp news and updates (2026).

Key WhatsApp updates from Q3 2025 through October 2026, explained clearly for businesses looking to understand their practical impact.