Last month, we hosted our 2nd annual BCG Health Care Leadership Forum, convening leaders from payer, provider, services, and investor organizations to explore "𝘐𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘯𝘨 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘋𝘪𝘴𝘳𝘶𝘱𝘵𝘪𝘰𝘯: 𝘕𝘦𝘸 𝘏𝘦𝘢𝘭𝘵𝘩 𝘊𝘢𝘳𝘦 𝘉𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘔𝘰𝘥𝘦𝘭𝘴 𝘢𝘯𝘥 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘚𝘩𝘪𝘧𝘵𝘴." From shifting market dynamics to the rise of generative AI, the discussions were bold, candid, and focused on action.
Across sessions, a shared direction came into focus:
• 𝗥𝗲-𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝘀𝘆𝘀𝘁𝗲𝗺. Leaders are looking beyond incremental efficiency to transform how care is financed, delivered, and experienced
• 𝗔𝗜 𝗮𝘀 𝗮𝗻 𝗮𝗺𝗽𝗹𝗶𝗳𝗶𝗲𝗿 𝗼𝗳 𝗵𝘂𝗺𝗮𝗻 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹. The conversation has moved past automation to how AI can extend capacity, improve clinical precision, and restore empathy in the system
• 𝗧𝗵𝗲 𝗲𝗰𝗼𝗻𝗼𝗺𝗶𝗰𝘀 𝗼𝗳 𝘃𝗮𝗹𝘂𝗲 𝗮𝗿𝗲 𝗯𝗲𝗶𝗻𝗴 𝗿𝗲𝘄𝗿𝗶𝘁𝘁𝗲𝗻. New partnerships are aligning incentives around outcomes, access, and affordability—creating a more sustainable foundation for growth
• 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝘀 𝗮 𝗰𝗮𝘁𝗮𝗹𝘆𝘀𝘁. No single player can solve the challenges ahead; success will depend on ecosystems of trust, data, and shared accountability
• 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗶𝗻 𝗺𝗼𝘁𝗶𝗼𝗻. The future will belong to those who act decisively amid uncertainty—testing, learning, and scaling faster than the change around them
A huge thank you to our incredible speakers and panelists for their insights in charting the direction of change, and to our BCG moderators Sanjay Saxena, Karthik Prasad, Martin Reeves, Joshua Kellar, Nate Holobinko, David Sadoff, Natasha Taylor, and Ashkan Afkhami for sharing your expertise.
The work doesn't stop here—we look forward to continuing these important conversations!
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