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Course Outline
Core Foundations
- Defining clear communication goals
- Clarifying role expectations
- Identifying the most effective requirements and processes for achieving communication outcomes
- Leveraging common ground to enhance successful interactions
- Team Activity
The Communication Cycle
- Understanding the stages of communication
- Crafting your message
- Adapting the message to the audience
- Presentation and delivery
- Recognizing communication barriers
- Communication Practice - Case Studies
Key Communication Competencies
- Exercising choice and control
- Applying emotional intelligence
- Mastering the four key components
- Building trust
- Establishing rapport
- Outcome-oriented thinking
- Active listening for comprehension
- Expressing views without causing offense
- Asking questions to gain clarity
- Effective summarization
Influence Strategies
- Broadening your influence capabilities
- Applying the influencing framework
- Following key guidelines
- Understanding personal needs and motivations
- Developing an influencing strategy
- Influence Practice - Planning and Application
Navigating Difficult Situations: Understanding and Managing Conflict
- Communicating in a non-defensive manner
- Communication Practice - Real-Life Scenarios
- Fostering team communication
- Handling challenging behaviors
- Team Activity - Managing Difficult Scenarios
Review and Development Planning
- Key takeaways and strategies for continuous growth
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive