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Course Outline
Self and Others Awareness
- What drives our behavior patterns?
- How do we distinguish between behavior required by our business role and behavior that is inappropriate?
- Feedback: How others perceive and interact with us
Communication
- Mechanisms of interpersonal communication
- Pros and cons of different communication media
- Defining and achieving Effective Communication
- Applying individual thinking and learning styles to daily professional tasks
Emotional Intelligence
- Emotions and their impact
- The significance of EQ compared to IQ
- Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Regulation
- Internal Motivation
- Empathy
- Social Skills
Transactional Analysis
- Reasons behind our reactions to colleagues and clients
- Building strong rapport with coworkers and customers
- The value of authentic rapport in interpersonal dynamics
Stakeholder Management
- Meeting stakeholder expectations
- Analyzing internal and external stakeholders
Navigating Change
- The nine fundamental principles of change
- Emotional responses to organizational change
- Resistance to change and its potential advantages
Requirements
Target Audience
Professionals requiring a comprehensive understanding of Communication and Influence regarding:
- Colleagues
- Supervisors
- Internal and external clients and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.