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Course Outline

Introduction to OpenUEM

  • Exploring endpoint management and OpenUEM features
  • Grasping the endpoint lifecycle and management fundamentals
  • Establishing the lab environment and preparing for testing

Installing and Configuring OpenUEM

  • Setting up OpenUEM server components
  • Distributing agents to Windows, macOS, and Linux devices
  • Adjusting network and security parameters

Endpoint Registration and Organisation

  • Adding endpoints to the OpenUEM console
  • Categorising and structuring devices for streamlined management
  • Assigning roles and administrative permissions

Fundamentals of Device Management

  • Distributing software and updates to controlled devices
  • Setting up policies and compliance rules
  • Tracking device performance and usage

Patch Administration and Automation

  • Scheduling updates and automating patch rollouts
  • Validating and testing software distribution
  • Applying best practices for endpoint security and compliance

Reporting and Issue Resolution

  • Creating reports on device status and activities
  • Resolving common endpoint issues through basic troubleshooting
  • Setting up monitoring alerts for proactive management

Capstone Lab and Practical Tasks

  • Practical session: registering devices, rolling out updates, and monitoring endpoints
  • Scenario-based activities to consolidate learning
  • Analysing and discussing lab outcomes

Recap and Future Directions

Requirements

  • Fundamental knowledge of IT support principles
  • Practical experience with endpoint hardware and operating systems
  • Basic familiarity with networking and device setup

Target Audience

  • IT support specialists
  • Technical helpdesk team members
  • Junior system administrators
 14 Hours

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