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Course Outline

Getting Started with OpenUEM

  • Introduction to endpoint management and the features of OpenUEM
  • Exploring the lifecycle of endpoints and core management principles
  • Establishing the lab and setting up a testing environment

Installing and Configuring OpenUEM

  • Setting up the core OpenUEM server elements
  • Installing agents on Windows, macOS, and Linux machines
  • Adjusting network configurations and security parameters

Registering and Structuring Endpoints

  • Adding endpoints to the OpenUEM dashboard
  • Categorizing and structuring devices to simplify administration
  • Establishing administrative roles and access permissions

Fundamentals of Device Oversight

  • Rolling out software and updates to supervised devices
  • Setting up policies and ensuring compliance standards
  • Keeping tabs on device performance and user activity

Patch Control and Automation

  • Scheduling updates and automating patch distribution
  • Verifying and testing software rollouts
  • Following best practices for endpoint security and regulatory compliance

Analytics and Issue Resolution

  • Creating reports on device condition and operational logs
  • Resolving typical endpoint problems through basic troubleshooting
  • Setting up monitoring alerts for proactive oversight

Practical Lab and Final Project

  • Live lab session: registering devices, pushing updates, and overseeing endpoints
  • Scenario-driven tasks to solidify understanding
  • Analyzing and discussing lab outcomes

Recap and Future Directions

Requirements

  • Basic knowledge of IT support principles
  • Hands-on experience with endpoint hardware and operating systems
  • General understanding of networking fundamentals and device setup

Target Learners

  • IT support team members
  • Helpdesk technical staff
  • Entry-level system administrators
 14 Hours

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