Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led training on Malaysia focuses on Dynamics 365 Business Central warehouse operations. Learners will master inventory management, integrate Warehouse Insight for mobile task execution, and apply license plating strategies. It is particularly suited for teams seeking to optimize ERP workflows through hands-on practice.

This instructor-led, live training in Malaysia (online or onsite) is designed for business analysts seeking to optimise marketing and sales processes with Microsoft Dynamics 365.

Upon completing this training, participants will be able to:

• Utilise various modules within Microsoft Dynamics 365 to manage workflow processes.
• Integrate the Power Platform with Microsoft Dynamics 365.
• Structure common data models, including records, segment charts, and other elements.
• Automate business processes through Microsoft Flow integration.

This instructor-led, live training in Malaysia (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Malaysia (online or onsite) is designed for beginner to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, enhance report generation, and maximise the utilisation of Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customise the Dynamics 365 Finance and Operations interface.
• Generate and analyse financial reports with efficiency.
• Manage treasury functions, including cash flow management and bank reconciliations.
• Enhance financial workflows to improve operational efficiency.

This instructor-led, live training in Malaysia (online or onsite) is tailored for participants at the beginner to intermediate levels who aim to gain a thorough understanding of Dynamics 365 Sales and effectively utilise the platform to optimise their sales operations.

Upon completion of this training, participants will be able to:

• Grasp the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Apply data and analytics to inform and drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Malaysia (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who want to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This instructor-led, live training in Malaysia (online or onsite) is designed for beginner to intermediate participants who wish to leverage the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and enhance customer engagement.

Upon completion of this training, participants will be able to:

• Grasp the features and benefits of the Sales Insights module.
• Apply AI-driven analytics to boost sales performance.
• Customise and configure the module to meet specific business requirements.
• Utilise insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led training in Malaysia delivers a functional overview of Microsoft Dynamics 365 F&O for Finance and Supply Chain. It covers core configuration, vendor management, and inventory workflows to help advanced users build practical skills for real-world ERP environments.

This instructor-led, live training in Malaysia explores the core principles and practical fundamentals of Dynamics 365 F&O, empowering developers and support staff to cultivate the essential skills needed for customizing ERP functionality, system integration, and solution maintenance in a professional setting.