HN System

HN9800 Satellite Modem

Installation Guide

1039707-0001
Revision A
April 10, 2013

11717 Exploration Lane, Germantown, MD 20876

Phone (301) 428-5500 Fax (301) 428-1868/2830
 Copyright © 2013 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any means
without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not be
liable for errors contained herein. The information in this document is subject to change
without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose.

Trademarks
Hughes, Hughes Network Systems, HughesNet, and Jupiter are trademarks of Hughes Network
Systems, LLC. All other trademarks are the property of their respective owners.
 Contents
Understanding safety alert messages. . . . . . . . . . . . . . . .7
Messages concerning personal injury . . . . . . . . . . . . . . . . . . . . . . 7
Messages concerning property damage . . . . . . . . . . . . . . . . . . . . 7
Safety symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Additional symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 1
Satellite modem overview . . . . . . . . . . . . . . . . . . . . . . . . .9
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Overview of tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2
Preparing for installation. . . . . . . . . . . . . . . . . . . . . . . . .11
Installation summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Preparing for the installation . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the satellite modem . . . . . . . . . . . . . . . . . . . . . . . 12
Commissioning the modem and pointing the antenna . . . 12
Completing the installation . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
IFL cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connectors and connections . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Outdoors:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Check neutral-ground (N-G) voltage . . . . . . . . . . . . . . . . . . . . 13
Grounding (modem, antenna, radio, and IFL) . . . . . . . . . . . . 13
Items required for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Conducting a site survey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power supply information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Computer and networking requirements . . . . . . . . . . . . . . . . . . 16
Computer requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Networking and Internet browser requirements. . . . . . . . . . 16
Related components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
IFL cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Requirements for cables, connectors, and

• Contents
1039707-0001 Revision A 3
 ground blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Labeling the IFL cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Hub or similar network device. . . . . . . . . . . . . . . . . . . . . . . . . 18
Instructions for related components. . . . . . . . . . . . . . . . . . . . 18
Chapter 3
Installing the satellite modem . . . . . . . . . . . . . . . . . . . .21
Prerequisites for installing the modem. . . . . . . . . . . . . . . . . . 21
Selecting the modem installation location . . . . . . . . . . . . . . . . . 21
Ventilation and heat sources . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Modem operating position . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Powering up the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting your laptop to the modem. . . . . . . . . . . . . . . . . . . . 24
Clearing the cache in Internet Explorer . . . . . . . . . . . . . . . . . 24
Clearing the cache in Mozilla FireFox . . . . . . . . . . . . . . . . . . . 24
Connecting the laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Overview of entering installation parameters . . . . . . . . . . . . . . 26
Installation screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Entering installation parameters . . . . . . . . . . . . . . . . . . . . . . . . . 27
Chapter 4
Installing outdoor equipment and antenna pointing . . .31
Installing the IFL cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Routing and connecting the IFL cable . . . . . . . . . . . . . . . . . . . 31
IFL grounding requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Labeling the IFL cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Connecting the IFL cable to the modem . . . . . . . . . . . . . . . 33
Pointing the antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Coarse and fine pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ranging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 5
Commissioning and registering the satellite modem. . .37
Prerequisites for commissioning . . . . . . . . . . . . . . . . . . . . . . . . . 37
Monitoring the commissioning process . . . . . . . . . . . . . . . . . . . 37
Registering the terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Chapter 6
System Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . . . 41
System Control Center home page . . . . . . . . . . . . . . . . . . . . . . . 42
Text links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Common features on System Control Center screens . . . . . . . . 43
Button links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
System Status button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
IPSec icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Links in the left panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

• Contents
4 1039707-0001 Revision A
 Small icon on System Control Center screens . . . . . . . . . . . . 46
Parameters and values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Red flag indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Features a customer may not see . . . . . . . . . . . . . . . . . . . . . . . . 47
System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Examining receive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Examining transmit status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Help page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Chapter 7
LEDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
LAN port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Appendix A
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
HN9800 modem specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Appendix B
Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Safety – Operating conditions for Canada . . . . . . . . . . . . . . . . . 61
Repairs in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Electromagnetic interference (EMI) . . . . . . . . . . . . . . . . . . . . . . 62
FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . . .63

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

• Contents
1039707-0001 Revision A 5
 • Contents
6 1039707-0001 Revision A
 Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to
avoid them. These messages are identified by the signal words DANGER, WARNING,
CAUTION, or NOTICE, as illustrated below. To avoid possible property damage,
personal injury, or in some cases possible death, read and comply with all safety alert
messages.

Messages concerning personal injury

The signal words DANGER, WARNING, and CAUTION indicate hazards that could
result in personal injury or in some cases death, as explained below. Each of these
signal words indicates the severity of the potential hazard.

DANGER
DANGER indicates a potentially hazardous situation which, if not avoided, will
result in death or serious injury.

WARNING
WARNING indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury.

CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, could
result in minor or moderate injury.

Messages concerning property damage

A NOTICE concerns property damage only.

NOTICE
NOTICE is used for advisory messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results—but not
personal injury.

• Understanding safety alert messages

1039707-0001 Revision A 7
 Safety symbols
The generic safety alert symbol

calls attention to a potential personal injury hazard. It appears next to the DANGER,
WARNING, and CAUTION signal words as part of the signal word label. Other symbols
may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of
hazard (for example, fire or electric shock). If other hazard symbols are used in this
document they are identified in this section.

Additional symbols
This document uses the following hazard symbol:

Indicates a safety message that concerns a potential

electric shock hazard.

• Understanding safety alert messages

8 1039707-0001 Revision A
 Chapter 1
Satellite modem overview
Introduction
The HN9800 satellite modem provides Internet service by connecting a computer to
a Ka-band bent-pipe satellite network. The modem’s Ethernet port connects to a
computer or local area network (LAN). Figure 1 shows the HN9800 from the front
and back.

Figure 1: HN9800 satellite modem front and back

Terminology
In this installation guide:
• Satellite modem and modem both refer to the HN9800 satellite modem.
• Installer Support refers to organizations that provide assistance to professional
installers of Hughes satellite equipment. If you do not know who provides your
support, contact Hughes dealer services.

Chapter 1 • Satellite modem overview

1039707-0001 Revision A 9
 Scope
This installation guide explains how to install, commission, activate, and
troubleshoot the HN9800 satellite modem. It also contains reference information to
assist you in this process.

Audience
This guide is intended for professional installers. It may also be useful for:
• Trainers who train installers
• Call center operators who respond to customers' calls

Overview of tasks
Figure 2 gives an overview of the installation, commissioning, and activation tasks.
Each task may be composed of numerous subtasks.

Figure 2: Summary of tasks

Chapter 1 • Satellite modem overview

10 1039707-0001 Revision A
 Chapter 2
Preparing for installation
This chapter describes preparations for installing the satellite modem. Review this
information before you install the satellite modem, antenna assembly, antenna
mount, or inter-facility link (IFL) cable.
To install the satellite modem, you need the Installation Reference Sheet, which
contains installation parameters and other information specific to your site. Print the
Installation Reference Sheet from your installation support web site.

Installation summary
The satellite modem is the small indoor unit (IDU). The outdoor unit (ODU) includes
the antenna and radio assembly. An IFL cable connects the indoor unit to the outdoor
unit, as shown in Figure 3.

Figure 3: Satellite modem and related components

Preparing for the installation

• Make sure you have all items required for installation, including the Installation
Reference Sheet, all equipment to be installed, and required tools for the
outdoor equipment.
• Make sure the customer's computer meets the requirements listed in Computer
and networking requirements on page 16.

Chapter 2 • Preparing for installation

1039707-0001 Revision A 11
 • Conduct a site survey.
• Assemble and install the antenna and radio as instructed in the antenna
installation guide.

Installing the satellite modem

• Connect the IFL cable.
• Clear your cache of your Web browser.
• Connect the modem to your laptop.
• Connect the power supply.
• Power up the modem and observe the LEDs to verify normal operation.

Commissioning the modem and pointing the antenna

• Upload the sbc.cfg file (if you are instructed to upload it).
• Enter the parameters.
• Point the antenna.
• Register the satellite modem.

Completing the installation

• Confirm that all files are current
• Confirm that the customer can connect to the Web.

Installation checklist
To help ensure a successful installation, pay careful attention to the items listed
below as you install the satellite modem, antenna, and the IFL cable.

IFL cables
For specific cable information see Table 2 on page 19.
• Use only Hughes-approved cables.
• Do not exceed maximum length for the outdoor unit (ODU) type, cable type, and
cable part number.
• Do not exceed the cable bend radius.
• Properly terminate cables.

Connectors and connections

Use only connector types approved for cable type used. Check all connections for
tightness.

Outdoors:
• Make sure F connectors connected to the radio assembly are tightened to 20
inch-lb torque.
• Carefully follow waterproofing procedures, using dielectric grease and
Hughes-approved weatherproof tape.

Chapter 2 • Preparing for installation

12 1039707-0001 Revision A
 Power Source
Before connecting the modem power supply to the AC power source, use an AC
outlet tester to verify that the outlet is wired correctly. Wiring problems may include:
• Hot and neutral wires reversed
• Neutral and ground wires reversed
• Open ground (incomplete connection)
• Open neutral (incomplete connection)
If the outlet is wired improperly, notify the customer you are not permitted to
connect the system to a faulty outlet. Do not proceed with installation until a
properly wired outlet is provided.

Check neutral-ground (N-G) voltage

With a digital multimeter set to AC voltage, measure the voltage between neutral
and ground at the AC power outlet. If the N-G voltage measures 2 VAC or greater,
advise the customer to have an electrician evaluate the electrical power outlet. N-G
voltages may have a negative impact on the performance of electronic equipment.

Grounding (modem, antenna, radio, and IFL)

• Adhere to Hughes grounding requirements.
• Use only approved ground wires, ground blocks, lugs, and clamps.
• For detailed information refer to the appropriate FSB, as listed in Table 2 on
page 19.

Items required for installation

To install the HN9800 satellite modem, you need:
• HN9800 satellite modem
• Power supply (provided in the shipping carton)
• Surge protector (recommended), provided by the customer
• Cat-5 Ethernet cable
• sbc.cfg file (if you are instructed to upload it)
• Installation Reference Sheet (provided to you)
• Welcome to the HughesNet Quick Start Guide (1039433-0001) (to give to the
customer)

Chapter 2 • Preparing for installation

1039707-0001 Revision A 13
 Additional information:
• sbc.cfg file - If needed, you can download the most current sbc.cfg file from your
installation support web site.
• SAN and PIN - Identification numbers are required to register the satellite
modem. Customers who purchased their system from a Hughes retail channel in
the United States or Canada receive an order confirmation e-mail containing
their site account number (SAN) and personal identification number (PIN).

Additional equipment
• Antenna
• Hughes DiSEqC antenna pointing tool (DAPT2)
• IFL cable, cable connectors, and ground blocks
For more information on these items, see Related components on page 17.
No tools are required to install the modem. For tools needed to install the antenna
mount and antenna and point the antenna, see:
• Antenna Site Preparation and Mount Installation Guide (1035678-0001)
• The installation guide for the antenna model you are installing

Conducting a site survey

Survey the customer site to confirm that the location meets the requirements for
installation of the satellite modem. For complete site survey information, including
site requirements, see the Antenna Site Preparation and Mount Installation Guide
(1035678-0001).
The key site survey tasks related to installation of the satellite modem are:
1. Ensure there is an unobstructed line of sight to the satellite specified on the
Installation Reference Sheet.
2. Review the Installation Reference Sheet for site-specific instructions.

Power supply information

The satellite modem shipping carton contains the power supply information. Figure 4
on page 15 shows a sample power supply.

Chapter 2 • Preparing for installation

14 1039707-0001 Revision A
 Figure 4: AC power supply

Before proceeding, make sure you have the correct power supply. Check the part
number on the power supply as listed in Table 1 on page 16.

NOTICE
• Always use the power supply provided with the satellite modem. The
modem's performance may suffer if the wrong power supply is used.
• Connect the AC/DC power supply to a 100 Voltage Alternating Current (VAC)
three-wired grounded outlet. A suitable surge protector is recommended to
protect the satellite modem from possible damage due to power surges.
• Always connect the DC power cord to the HN9800 rear panel before
applying power to the power supply. If you apply power to the power
supply and then connect the DC power cord, the satellite modem may not
perform properly and could be damaged.
• Observe the power standards and requirements of the country where it is
installed.

CAUTION
If there is any reason to remove power from the satellite modem, always unplug
the AC power cord from the power source (power outlet, power strip, or surge
protector). Do not remove the DC power cord from the modem's rear panel.
Doing so could result in an electrical shock or damage the modem.

When you re-apply power to the modem, plug the AC power cord into the
power source.

Chapter 2 • Preparing for installation

1039707-0001 Revision A 15
 Table 1: Power supply specifications
Power supply
Part number Electrical requirements
type
AC/DC, 46 W HN9800 satellite modem with 1 Input line voltage: 100 - 240 V,
P/N 1502015 W radio only 1.5 A maximum, 50- 60 Hz AC

AC/DC, 73 W HN9800 satellite modem with 1 Input line voltage: 100 - 240 V,
P/N 1501006 W or 2W radio 2 A maximum, 50- 60 Hz AC

Computer and networking requirements

This section lists the requirements for the computer or other device, network, and
browser to be used with the satellite modem.

Computer requirements
The HN9800 satellite modem can be used with any device that supports Internet
Protocol (IP) and has a 10/100 BaseT Ethernet LAN port. Typically, the modem is
connected to a customer's computer. However, the HN9800 is self-hosted; it does not
require a computer for any of its functions.
Requirements for the computer to be used with the satellite modem are the same
for the laptop computer you use to install the modem. The computer should meet
the minimum requirements specified by the computer operating system
manufacturer and the following networking and browser requirements. Make sure
your laptop is configured to support DHCP.

Note: The satellite modem can be used with a Mac computer that meets these
requirements, but Mac computers are not supported as a tool for installing
the satellite modem.

Networking and Internet browser requirements

• Ethernet port
• Ethernet Network interface card (NIC) installed on at least one computer, 10/100
BaseT
• Ethernet cable (provided)
• A web browser such as Internet Explorer with proxy settings disabled
Connecting a network - If the customer wants to connect a network to the satellite
modem, this requires an Ethernet hub or other such device. The customer must

Chapter 2 • Preparing for installation

16 1039707-0001 Revision A
 supply and configure the hub and cables. Required IP address information is obtained
during commissioning.

CAUTION
Do not connect the power supply to the satellite modem, or connect the power
supply to a power source until you are instructed to do so.

Related components

Antenna
You must assemble and install the antenna before you install the satellite modem.
You point the antenna as part of the modem commissioning process.

CAUTION
Only a trained professional installer should install the outdoor antenna
assembly. In the United States, the Federal Communications Commission (FCC)
requires professional installation and service of the antenna assembly because
it transmits radio frequency (RF) energy.

The HN9800 satellite modem can be used with a 0.74 m, 0.98 m or 1.2 m two-way
satellite antenna. The antenna assembly is shipped in a separate box.
The main source of information on the antenna is the antenna installation guide. If
you do not have the antenna installation guide, refer to your Installation Reference
Sheet; then locate the guide for that model on your installation support web site.

NOTICE
When you install the antenna assembly, read and follow all safety alerts and
instructions in the antenna installation guide and in the Antenna Site
Preparation and Mount Installation Guide (1035678-0001).

IFL cable
Before you can install the satellite modem, you must route the coaxial IFL cable
between the indoor satellite modem location and the antenna. Then you connect the
modem and the antenna by connecting the IFL cable to both components.
The routing path of the IFL cable between the modem and the antenna depends on
the building configuration. The Antenna Site Preparation and Mount Installation
Guide (1035678-0001) gives guidelines for installing IFL cables.

Chapter 2 • Preparing for installation

1039707-0001 Revision A 17
 Requirements for cables, connectors, and ground blocks
You must use approved cable types and connectors to connect the modem to the
outdoor satellite antenna. For grounding, you must use approved ground blocks and
grounding connectors. For detailed specifications and information on these
components, see the documents listed in Table 2 on page 19.
The coaxial IFL cable and the ground block to which they are connected must meet
the grounding requirements specified in the following warning:

WARNING
You must comply with applicable local codes and the grounding requirements in
Field Service Bulletin (FSB), HNS Broadband Requirements for RG-6 and RG-11
IFL Cable Connectors, Ground Blocks, and Ground Block Location
(FSB_050518_01). Improper grounding can result in electric shock injury,
property damage, and/or poor modem performance.

Labeling the IFL cable

Label the IFL cable at the outdoor point-of-entry and at the indoor location where
the satellite modem is installed as follows:
Wrap a piece of blue electrical tape around the cable, and mark SAT on the tape.

Hub or similar network device

The customer must supply and configure the network device, including required
cables, according to the device manufacturer's documentation. Required IP address
information is obtained during modem commissioning.

Instructions for related components

This installation guide covers only installation of the satellite modem. For installation
instructions for other components, see Table 2 on page 19.

Chapter 2 • Preparing for installation

18 1039707-0001 Revision A
You can view or download these documents at https://dwayinstalls.hns.com/. Click
Installer Login Click Here! on your installation support web site. If you cannot log in,
contact your installer support for access to these documents.

Table 2: Related installation documents

Component or topic Where to find instructions
Safety (all components) Site survey, Site Antenna Site Preparation and Mount
preparation, Antenna mounts, IFL cable Installation Guide (1035678-0001)
IFL cables (specifications, approved types, Field Service Bulletin (FSB), IFL Cable
maximum lengths) Approved List (with lengths) for
Jupiter/HT1000/HT1100 Domestic
Installations (FSB_0120909_01).
IFL cable connectors, Grounding, Ground HNS Broadband Requirements for RG-6
blocks and RG-11 IFL Cable Connectors, Ground
Blocks, and Ground Block Location
(FSB_050518_01)
Antenna, antenna pointing, Radio assembly See the antenna installation guide for the
specific antenna model you are installing.
For Ka-band antennas, see the Antenna
Pointing Guide (1039429-0001).

Chapter 2 • Preparing for installation

1039707-0001 Revision A 19
 Chapter 2 • Preparing for installation
20 1039707-0001 Revision A
 Chapter 3
Installing the satellite modem
Installation of the HN9800 satellite modem consists of physical installation followed
by a highly automated process that fully prepares the modem for operation on the
satellite network. Installation tasks include:
• Physical installation and power-up
• Entering required installation parameters
• Pointing the antenna
• Monitoring the commissioning process
• Registering the modem
The installation software is factory pre-installed in the satellite modem and
automatically updated as part of the installation process. You access the installation
software through your computer’s browser to perform installation tasks.

Prerequisites for installing the modem

Make sure the installation location meets the following requirements concerning
ventilation and heat sources.
• Do not block any of the modem's ventilation openings.
• Leave 6 inches of space around the top and sides of the modem to ensure
adequate ventilation and prevent overheating.
• Do not place the modem near a heat source such as direct sunlight, a radiator,
heat register or vent, oven, stove, amplifier, or other apparatus that produces
heat.

Selecting the modem installation location

Select a location for the satellite modem that accommodates all required cable
connections, including the connection to the power source.

Chapter 3 • Installing the satellite modem

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 Ventilation and heat sources
Make sure the installation location meets the following requirements concerning
ventilation and heat sources.

NOTICE
• Do not block any of the modem's ventilation openings.
• Leave 6 inches of space around the top and sides of the modem to ensure
adequate ventilation and prevent overheating.
• Do not place the modem near a heat source such as direct sunlight, a
radiator, heat register or vent, oven, stove, amplifier, or other apparatus
that produces heat.

Modem operating position

Install and operate the HN9800 modem only in the upright vertical position resting
on its built-in base as shown in Figure 5. Any other position could result in insufficient
ventilation, overheating, and malfunction.

Figure 5: HN9800 in correct vertical position

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22 1039707-0001 Revision A
Powering up the modem
For this task you must have the satellite modem and the correct power supply. To
make sure you have the correct power supply, see Table 1 on page 16.
Test the power outlet and power up the satellite modem:
1. Use an AC outlet tester to verify that the power outlet is wired correctly. Wiring
problems may include:
• Hot and neutral wires reversed
• Neutral and ground wires reversed
• Open ground (incomplete connection)
• Open neutral (incomplete connection)
If the outlet is wired improperly, notify the customer that you are not permitted to
connect the system to a faulty outlet. Do not proceed with the installation until a
properly wired outlet is provided.
2. Connect the DC power cord to the modem's DC IN connector, as shown in
Figure 6. Connect the AC power cord to the three-prong connector on the
modem's power supply.
3. Connect the surge connector (recommended) to an AC power outlet.
4. Apply power by connecting the AC power cord to the surge connector. The
Power LED turns on, and various LEDs turn on and off as the modem performs a
self-test and transitions to boot phase.

Figure 6: Powering up the modem

NOTICE
A suitable surge protector is recommended to protect the satellite modem from
possible damage due to power surges.

Chapter 3 • Installing the satellite modem

1039707-0001 Revision A 23
 Connecting your laptop to the modem
For this task you need an Ethernet cable to connect your laptop to the HN9800
modem.
To access the satellite modem so you can perform the required installation
procedures, you connect your laptop computer to the modem.
Before connecting your laptop to the modem, it is important you clear your
computer’s cache.

Clearing the cache in Internet Explorer

1. Press the Ctrl + Shift + Del keys. The Delete Browsing History screen appears.
2. Select the options as shown in Figure 7.
3. Click Delete.

Figure 7: Internet Explorer Delete Browsing History screen

Clearing the cache in Mozilla FireFox

1. Press the Ctrl + Shift + Del keys. The Clear All History screen appears.

Chapter 3 • Installing the satellite modem

24 1039707-0001 Revision A
 2. Select the options as shown in Figure 8.
3. Click Clear Now.

Figure 8: Mozilla FireFox Clear All History screen.

Connecting the laptop

Connect your laptop to the modem:
1. Use an Ethernet cable to connect your laptop computer directly to the modem's
LAN1 port, as shown in Figure 9. Do not connect the laptop to the modem
through an Ethernet modem or switch.

Figure 9: Connecting your laptop to the modem

Chapter 3 • Installing the satellite modem

1039707-0001 Revision A 25
 2. Make sure that neither the satellite modem or the customer's computer are
connected to an Ethernet modem or switch.
3. If you are running firewall software on the laptop computer, disable it until you
complete installation of the modem. The LAN LED on the front of the modem
should now be on.

Overview of entering installation parameters

Successful installation of the satellite modem depends on your tasks, network and
installation software, and interaction between the satellite modem and the Network
Operations Center (NOC). After powering up the modem, enter the required
parameters and then complete the antenna pointing.
The following apply to the screen illustrations in this guide:
• The screen illustrations are examples. Values shown in these illustrations may
not apply to the satellite modem you are installing. Do not use values shown to
install or configure the modem unless the instructions say to do so.
• On some screens and in some messages you may see the word modem or the
abbreviation VSAT. Both refer to the HN9800 satellite modem.
• Screen and page are both used to refer to the information displayed on your
computer monitor.

Installation screens
There are three major screens for the installing the satellite modem:
• Input Params
• Pointing
• Registration
Theses tasks correspond to the tabs across the top of the screen as shown in
Figure 10. The highlighted tap indicates the task in progress.

Figure 10: Installation tabs

Click the question mark in the upper right corner of the tab to see more information
for the task. Figure 11 shows the message for the Input Params screen.

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26 1039707-0001 Revision A
 Figure 11: Question mark

Entering installation parameters

1. Open a browser on your laptop. Type http:://192.168.0.1. The first
screen of the commissioning process displays.

The SBC.cfg file determines the Input Params screens that appears. Figure 12
shows the screen that allows you to select the satellite.

Figure 12: Satellite selection screen

Figure 13 shows the screen that allows you to select the transponder.

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 Figure 13: Transponder selection screen

2. On the Input Params screen, click the format button you want to use to enter
your parameters.
3. If you select the DD.MMM format, enter your parameters as shown in Figure 14.

Figure 14: DD.MMM parameter option

Some GPS receivers are suitable for Ka-band installations; some are not. For a
complete discussion on various GPS receivers, see FSB, Introduction to Commercial
GPS Units for Ka Installers (FSB_080404_01).
4. Select your Satellite or Transponder from the drop-down list.
5. Click Submit.

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28 1039707-0001 Revision A
 6. If your select DD MM SS format, enter your parameters as shown in Figure 15.

Figure 15: DD MM SS parameter option

7. Select Satellite or Transponder from the drop-down list.

8. Click Submit.
The system displays the currently selected beam and an option to change the beam
as shown Figure 16.

Figure 16: Beam selection

9. Accept the default or select the desired beam from the drop-down list.
10. Click Submit.
If a beam cannot be located an error message appears as shown in Figure 17.

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 Figure 17: Beam error message

11. Select another beam from the drop-down list.

12. Click Submit.
Once you click Submit, the satellite modem enters pointing mode.
Refer to Chapter 4 – Installing outdoor equipment and antenna pointing on page 31
for the next step in the process.

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30 1039707-0001 Revision A
 Chapter 4
Installing outdoor equipment and
antenna pointing
This section provides some general information about antenna installation and
pointing relating to modem installation. For complete instructions on installing
antenna mounts, antennas (including radio assemblies) and pointing, refer to the
manuals listed in Table 2 on page 19.
The HN9800 satellite modem can be used with a 0.74 m, 0.98 m or 1.2 m two-way
satellite antenna. Assemble and install the antenna assembly according to the
antenna installation manual. If you do not have the antenna installation manual,
refer to your Installation Reference Sheet to find the manual for your antenna on the
installation support web site.

CAUTION
When you install the antenna assembly, read and follow all safety alerts and
instructions in the antenna installation manual and in the Antenna Site
Preparation and Mount Installation Guide (1035678-0001).

Installing the IFL cable

Before you can point the antenna, you must route the IFL cable between the indoor
satellite modem location and the antenna. Then connect the modem to the radio
assembly with the IFL cable.

Routing and connecting the IFL cable

To point the antenna, you must connect the modem to the antenna and install the
DAPT2 (a Hughes tool that displays antenna pointing values).
1. Route the IFL cable from the indoor satellite modem location to the antenna.
The routing path depends on the building configuration. The Antenna Site
Preparation and Mount Installation Guide (1035678-0001) gives guidelines for
installing IFL cables.
2. Connect the IFL cable to the connector on the radio transmitter. Use a temporary
cable to connect the DAPT2 to the LNB which is part of the radio assembly as
shown in Figure 18. This is a temporary arrangement that is required for antenna
pointing.

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1039707-0001 Revision A 31
 Figure 18: Connection of the DAPT2

For additional information on pointing and the DAPT2, see the Antenna Pointing
Guide (1039429-0001).

Note: The connectors on the DAPT2 are labeled IDU and LNB. If the cable from the
satellite modem (the IDU) and the cable from the radio assembly on the
antenna are connected to the wrong connectors, the DAPT2 will not receive a
signal.

IFL grounding requirement

The coaxial IFL cable and the ground block connecting them must meet the
grounding requirements specified in the following warning:

WARNING
You must comply with applicable local codes and the grounding requirements in
Field Service Bulletin (FSB), HNS Broadband Requirements for RG-6 and RG-11
IFL Cable Connectors, Ground Blocks, and Ground Block Location
(FSB_050518_01). Improper grounding can result in electric shock injury,
property damage, and/or poor modem performance.

Labeling the IFL cable

Label the IFL cable at the outdoor point-of-entry and at the indoor location where
the satellite modem is installed as follows:
Wrap a piece of blue electrical tape around the cable, and mark SAT on the tape.

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32 1039707-0001 Revision A
 Connecting the IFL cable to the modem
Connect the IFL cable to the connector on the rear panel of the modem as shown in
Figure 19.

Figure 19: All connections completed

NOTICE
The cable connector must be securely tightened. Make sure each connector is
properly aligned (not cross-threaded). The connector should be finger tight with
no play.

Make sure neither the satellite modem or the customer's computer are connected to
an Ethernet device.
Do not connect any device to the satellite modem at this time except your laptop
computer. Other Ethernet devices may only be connected to the modem after it
installed and commissioned.

Pointing the antenna

Make sure you have the DAPT2. You will need this to point the antenna.
1. Go outside to the antenna location.
2. Follow the procedure explained in the Antenna Pointing Guide (1039429-0001)
to point the antenna using the DAPT2. When you finish the pointing procedure, a
screen message on the DAPT2 asks if you want to store the pointing information
in the satellite modem. If you answer yes, the modem exits pointing mode.

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1039707-0001 Revision A 33
 When the modem finishes downloading the pointing information, the DAPT2
displays a Pointing Done message.
3. Make sure you see the Pointing Done message on the DAPT2. Do not
remove the DAPT2 until you see the Pointing Done.
The following screens show the progression of pointing on the Terminal Installation
screens.

Coarse and fine pointing

Coarse pointing refers to pointing the antenna in the general direction of the satellite
so that the antenna can acquire the satellite signal. Fine pointing refers to refining
the antenna adjustment to point the antenna as accurately as possible.
Figure 20 shows fine and course pointing in progress.

Figure 20: Coarse and fine pointing detail

You can view the SQF graph by clicking the Show SQF Graph button. Once the SQF is
peaks, click Next to continue.

Figure 21: SQF graph shown

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34 1039707-0001 Revision A
Ranging
Ranging occurs when the HN9800 measures the distance to the satellite to calibrate
transmit power and timing. Figure 22 shows ranging in progress.

Figure 22: Ranging in progress

Once ranging completes, the HN9800’s transmit and receive signal are synchronized
to the satellite for optimal transport service.
Upon completion, registering the modem begins automatically.
1. Remove the DAPT2 and connect the IFL cable from the satellite modem to the
radio assembly.
2. Go back inside to complete the installation of the modem.
At this point the modem automatically begins the process of commissioning which
includes registering with the NOC, and related activities.

Chapter 4 • Installing outdoor equipment and antenna pointing

1039707-0001 Revision A 35
 Chapter 4 • Installing outdoor equipment and antenna pointing
36 1039707-0001 Revision A
 Chapter 5
Commissioning and registering the
satellite modem
During commissioning, the modem interacts with the satellite to establish transmit
timing and synchronization. It interacts with the NOC for authentication and
registration; and to obtain required software, security keys, and a preliminary
configuration. The NOC notifies the NSP that the satellite modem has registered with
the network.
The modem downloads a temporary configuration from the NOC. The temporary
configuration allows the modem to communicate with the NSP so the broadband
service can be activated. Final configuration is provided to the modem after service
activation.

Prerequisites for commissioning

The following are prerequisites for commissioning:
• The satellite modem must be physically installed.
• The antenna must be pointed, and the modem must have exited pointing mode.
Service for the modem must be configured by the service provider and the NOC,
and the terminal site you entered. Installation must match the terminal site
name configured by the service provider and NOC.
• The satellite modem must be defined at the NOC and authorized for
commissioning by the service provider.

Monitoring the commissioning process

Commissioning activities are performed automatically by the satellite modem, the
satellite, and the NOC. Commissioning begins when the modem exits pointing mode

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1039707-0001 Revision A 37
 and progresses until completion. Normally, there is no need for intervention.
Figure 23 shows the commissioning tasks completed.

Figure 23: Commissioning tasks completed

Click Start Registration to proceed.

Registering the terminal

The next step in the process is activating or registering the terminal. The terminal
registration process associates the SAN with the ESN.
1. On the Registration screen enter the SAN and PIN as shown in Figure 24.

Figure 24: Registration screen

2. Click Continue.
3. The registration Welcome screen appears as shown in Figure 25.

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38 1039707-0001 Revision A
 Figure 25: Registration conformation

4. Click Continue.
5. The system displays the registered for service screen

Figure 26: Registration complete

6. Click Print this page to print a copy of the page or Continue to proceed.
7. The Registration page appears showing the status Installation complete.

Chapter 5 • Commissioning and registering the satellite modem

1039707-0001 Revision A 39
 Figure 27: Installation complete message

8. Click the Restart button.

A pop-up window displays the message:
Click on the button below to restart your HN9800.
It make take a few seconds for the HN9800 to be
Operational after restart.

9. Click the Restart button in the window.

10. Close your browser’s window.
11. At this point you should disconnet the Ethernet cable from the LAN port on your
PC and connect it to the LAN port on the customer’s PC.

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40 1039707-0001 Revision A
 Chapter 6
System Control Center
The System Control Center is a set of screens and links used to monitor the
broadband service and troubleshoot the satellite modem in the event of a problem.
The System Control Center provides access to system status, configuration
information, and online documentation through a web browser on a computer
connected to the satellite modem. The customer uses the System Control Center to
find system information to check system performance if the satellite modem does
not seem to be functioning properly.

Accessing the System Control Center

1. Open a web browser such as Internet Explorer.
2. In the browser address bar, type www.systemcontrolcenter.com and press Enter.
The System Control Center home page appears as shown in Figure 28.

Figure 28: System Control Center home page

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1039707-0001 Revision A 41
 System Control Center home page
The System Control Center home page contains numerous links to satellite modem
features and important information regarding operation of the satellite modem.
The button links at the top of the page (Figure 29) appear on all System Control
Center screens. Refer toButton links on page 43 for more information.

Figure 29: Button links

Text links
The System Control Center home page includes the following text links:
System Status links
• View System Status – Opens the System Status page, which displays general
system status information such as signal strength and administrative status.
• View Reception Information - Opens the Reception Information page, which
displays information on data received by the satellite modem.
• View Transmission Information – Opens the Transmission Information page,
which displays information on data transmitted by the satellite modem.

Note: These links take you to the same destinations as the button links at the top of
each System Control Center page.

Diagnostic utilities links

Connectivity Test - Opens the Connectivity Test page, which you can use to test the
connection between the satellite modem and the NOC.
Detailed Problem Statistics - Opens a screen you can use to view statistics concerning
modem operation.
Help links
Getting Started - Through this link you can find general operating instructions for the
HN9800 modem, recommended settings for your browser and TCP/IP, answers to
frequently asked questions, and troubleshooting information.
View Help Topics - Opens the Help page, which includes a variety of topics such as
recommended browser and TCP/IP settings.
Contact information - Opens to a page that provides contact information for
assistance and additional information.
Restart HN9800 - Restarts the satellite modem.

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42 1039707-0001 Revision A
Common features on System Control Center screens
Certain features are common to some or all of the System Control Center screens, as
shown in Figure 30. These features are explained in the following sections.

Figure 30: Common features on the System Control Center screens

Button links
At the top of each System Control Center page are four round buttons with labels
above them as shown in Figure 31. Each button is a link to the System Control Center
page identified by the label—for example, the System Status button is a link to the
System Status page. Click the button to go to the page identified by the label. The
System Status button link is also a status indicator, as explained in Table 4. The other
three button links are links only; they are not indicators.

Figure 31: System Control Center button links

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1039707-0001 Revision A 43
 The destination page for each button link is identified below:

Table 3: Button links on System Control Center screens

Button Destination Description of destination page
System Status System Status Page Displays general status information such as
signal strength and commissioning status.
For more information see System Status
page on page 48.
Reception Info Reception Information page Displays statistics about received data. For
more information see Reception
Information page on page 49.
Transmission Info Transmission Information Displays statistics about transmitted data.
page For more information see Transmission
Information page on page 51.
System Info System Information page Displays system information such as the
satellite modem’s serial number and
software version. For more information see
System Information page on page 53.

System Status button

The System Status button (only) is a status indicator as well as a link. It changes color
to indicate the satellite modem’s current status, as explained in Table 4. To see more
detailed status information, click the System Status button to open the System Status
page.

Table 4: Status button colors

Button color Meaning
Green The satellite modem is operating normally. (OK
appears beneath the System Status button on
page 44.)
Red A problem has been detected.

Yellow Performance is temporarily impaired because:

• There may be a problem with Web Acceleration.
• The modem may be temporarily using a backup
configuration.
• There may be virus activity.
Orange Degraded – The modem is fully operational, but
performance is temporarily impaired because the
daily download allowance has been exceeded.

If the System Status button is red or yellow , look for a red flag next to any
value or values on the System Control Center information pages (those with tables
listing parameters and values). The red flag indicates a problem related to the

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44 1039707-0001 Revision A
 parameter listed next to the flagged value. If the parameter name is underlined, click
the parameter name to see a message that may include helpful information,
depending on what the problem is.

IPSec icon
An icon that looks like a small lock next to the System Status button means IPSec is
enabled. This icon is shown in Figure 32.

Figure 32: IPSec icon

IPSec (Internet Protocol Security) is a set of network protocols and services that
provide security to IP networks by authenticating and encrypting each IP packet of a
data stream. IPSec-protected packets travel through a virtual tunnel or path between
two points. An IPSec tunnel is up when it has been established between two peers
and is capable of carrying traffic. If it cannot carry traffic it is down.
When IPSec is enabled (IPSec icon present), the modem attempts to establish all
configured tunnels. The status of all configured tunnels at any given time (if IPSec is
enabled) is one of the following:
• All tunnels are established (green System Status button).
• Some tunnels are established (orange System Status button).
• No tunnels are established (red System Status button).

Links in the left panel

The following links appear in the left panel of each System Control Center page
(except the home page):

Note: Some of these links may not appear because they are not enabled by the NOC.

• Home – Opens the System Control Center home page.

• Problem Troubleshooting – Opens the Problem Troubleshooting page, a tool that
the user can use to solve common problems you could encounter while using the
satellite modem.
• Detailed Problem Statistics – Opens a screen the user can use to view statistics
concerning modem operation.
• Connectivity Test – Opens the Connectivity Test page, which allows you to test
the connection between the modem and the satellite.

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1039707-0001 Revision A 45
 • Download Allowance Status – Opens the Download Allowance Status screen,
which shows how much remains of the daily download allowance.
• Help – Opens the Help page, which includes a variety of topics such as getting
started and recommended browser settings.

Small icon on System Control Center screens

The icon indicated by the arrow in the following illustration opens the Advanced
Pages. This icon appears on all System Control Center pages.

Figure 33: Icon for accessing the Advanced Pages

Parameters and values

Several of the System Control Center screens list status and operational parameters
and their current values in a tabular format. For example, the following illustration
shows the Reception Information page. The left column list the parameters, and the
right column shows the current value of the parameter listed in the left column.
Parameters are listed in this format on these screens:
• System Status page
• Reception Information page
• Transmission Information page

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46 1039707-0001 Revision A
 On any of these screens, if a parameter name or the current value of a parameter is
underlined, you can click the name or value to see an explanation of it.

Figure 34: Format of status and information screens

Refer to sections below for an explanation for the parameters unique to each screen.
• System Status page on page 48
• Reception Information page on page 49
• Transmission Information page on page 51
• System Information page on page 53

Red flag indicator

On the status and information screens, a red flag next to a value indicates a problem
related to the parameter listed in the same row where the flagged value appears. The
flagged value appears in the right column; the parameter appears in the left column.
The value indicates the current state of the parameter. If you see a red flag, you can
click the underlined parameter value in the right column to see additional
information about the problem.

Features a customer may not see

A customer may see descriptions of certain features in the satellite modem user
guide that do not appear on their System Control Center screens. This is because
some features may be enabled or disabled by the NOC depending on the customer’s
service plan or customer-specific requirements. If a feature is not enabled the screen
or screens for that feature or links to it do not appear. Features that may be enabled
or disabled by the NOC are:
• Web Acceleration
• Problem Troubleshooting
• Detailed Problem Statistics

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1039707-0001 Revision A 47
 • Port Forwarding
• Download Allowance Status
• Browsing Optimization Utility

System Status page

The System Status page displays important information about the satellite modem’s
operational status.
The System Status page displays important information about the satellite modem’s
operational status.
Available system status values may vary, depending on how the satellite modem is
configured. Therefore, some options shown in Figure 35 may not appear on your
System Status screen.

Figure 35: System Status page

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48 1039707-0001 Revision A
Reception Information page
The Reception Information page shown in Figure 36 displays information about data
received by the satellite modem.

Figure 36: Reception Information page

The following table explains the parameters listed on the Reception Information
page.

Table 5: Reception Information page parameters

Parameter Explanation
Receive Status Indicates if the receive data path is operational or other status. Click
the displayed RxCode for explanation of the displayed code.
Frames Received Number of data messages received by the satellite modem.
Frames with Errors Percentage of received frames determined to be corrupted. Any
number greater than zero indicates a problem except when adverse
weather conditions are present. Frames may be corrupted in adverse
weather conditions or if there is a problem with the receive cable or
antenna assembly.
Bad Key Frames Percentage of received frames that could not be decrypted
successfully. All data received over the satellite is encrypted. Any
number greater than zero indicates a problem except when adverse
weather conditions are present. Bad key frames may indicate that the
modem is not commissioned.

Examining receive status

You can check the Receive Status parameter to find out if the receive data path is
operational or if there is a problem. Normal receive status is indicated by the
message Receiver operational. (RxCode 5).

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 The following illustration shows how you can view a list of all RxCodes or see an
explanation of the currently displayed RxCode. Each RxCode–except
RxCode 5–indicates a specific problem in the receive path.

Figure 37: Finding additional Receive Status information

The next illustration shows a sample list of RxCodes. Click the explanation (link) next
to the RxCode to see more information.

Figure 38: Sample list of RxCodes

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50 1039707-0001 Revision A
Transmission Information page
The Transmission Information page shown in Figure 39 displays information about
data transmissions from the satellite modem.

Figure 39: Transmission Information page

The following table gives an explanation of the parameters on the Transmission

Information page.

Table 6: Transmission Information page parameters

Parameter Explanation
Transmit Status Indicates if the transmit data path is operational. Click the displayed
TxCode for explanation of the displayed code. Number of frames
transmitted to the satellite.
Number of Successful Number of frames transmitted to the satellite.
Transmissions
Number of Failed Transmissions Number of frames that could not be sent. A continuously increasing
value indicates a transmission problem. If a low value is displayed and
does not increase, and the system is functioning, there is no reason for
concern.
Number of Packets Submitted for Total number of data packets queued for transmission to the satellite
Transmission since the modem was last restarted.

Examining transmit status

You can check the Transmit Status parameter to find out if the transmission data path
is operational or if there is a problem. Normal transmit status is indicated by the
message Transmitter ready. (TxCode 8).

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 The following illustration shows how you can view a list of all TxCodes or see an
explanation of the currently displayed TxCode. Each TxCode—except
TxCode 8—indicates a specific problem in the transmission path.

Figure 40: Finding additional Transmit Status information

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52 1039707-0001 Revision A
System Information page
The System Information page shown in Figure 41 provides system information for the
satellite modem such as Site ID and the release number of the modem’s operational
software.

Figure 41: System Info page

Help page
The System Control Center Help page (Figure 42) contains information to help the
user get started in using the satellite modem, find contact information for assistance,
and other helpful information.
To display the Help page:
• Click View Help Topics on the System Control Center home page.
or
• Click Help in the left panel of any System Control Center page.

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1039707-0001 Revision A 53
 Figure 42: Help page

Chapter 6 • System Control Center

54 1039707-0001 Revision A
 Chapter 7
LEDS
Front panel LEDs
The satellite modem has five LEDs on the front panel, as shown in Figure 43. By their
appearance (on, off, blinking, or flashing) the LEDs indicate the modem's operating
status. The front panel LEDs are all blue when lit.

Figure 43: Front panel LEDS on the HN9800

Table 7 explains what the modem status is when the LEDs are on, off, or blinking. On
means the LED is continuously lit. Blinking means the LED is usually on, but

Chapter 7 • LEDS
1039707-0001 Revision A 55
 intermittently turns off briefly. Flashing means the LED alternates between on and
off for periods of ½ sec to 1 sec.

Table 7: Front panel LED indications

LED Appearance Status
LAN On Satellite modem is connected to a
computer network card or Ethernet device
Blinking Transmitting and/or receiving data
Off* No device is connected to the LAN port or
the device connected to the LAN port is not
working properly
Transmit On OK - Transmit path is operational
Blinking, mostly on Transmitting data
Blinking, mostly off Ranging (The modem is measuring the
distance to the satellite to calibrate
transmit timing and transmit power.)
Off* Condition preventing transmission
Receive ON OK - Receive path is operational
Blinking Receiving data
Off* Condition preventing receipt of data
System ON Connection established with the NOC

Off* Condition preventing full operation

Power On Power is on and the modem is functioning
normally
Red color** **Indicates a fault condition

Flashing Operating with fallback.bin (backup)

version of software
Off* No power

Bold type indicates LED appearance during normal operation when the satellite
modem is transmitting or receiving data. *Indicates an operational problem.
If it appears the LEDs are not functioning properly, make sure you have the correct
power supply. Refer to Table 1 on page 16 for detailed power supply information.

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56 1039707-0001 Revision A
LAN port LEDs
Green and orange LEDs on the LAN (Ethernet) port on the modem's rear panel
indicate link status and speed, as explained in Figure 44.

Figure 44: LAN port LEDs

Chapter 7 • LEDS
1039707-0001 Revision A 57
 Chapter 7 • LEDS
58 1039707-0001 Revision A
 Appendix A
Specifications
HN9800 modem specifications

Table 8: Specifications for the HN9800

Weight 1.6 lb (0.73 kg)

Height 8.0 inches (20.3 cm)
Width 1.6 inches (4.1 cm); 2.4 inches (6.1 cm) at
base
Depth 9.0 inches (22.9 cm)
Operating temperature range 41 °F to 104 °F (5 °C to
40 °C)

Above 5,000 ft (1,524 m) altitude, the

maximum temperature is reduced by 1 °C
per 1,000 ft (305 m).
Operating humidity range 5% to 90% non-condensing
Altitude Up to 15,000 ft (4,572 m)

Cooling method Convection

Protocol support TCP/IP (Transmission Control Protocol /
Internet Protocol) protocol suite
Supported frequency ranges Ka-band
Network interface ports RJ-45 Ethernet LAN port supporting
10BaseT or 100BaseT operation

Appendix A • Specifications
1039707-0001 Revision A 59
 Appendix A • Specifications
60 1039707-0001 Revision A
 Appendix B
Standards
The HN9800 satellite modem has been certified to comply with the standards listed
in Table 9. Additional information follows the table.

Table 9: HN9800 standards compliance

Category Standard
Safety UL60950-1 for the USA, International
CAN/CSA-C22.2 No. 60950-1 for Canada
EN60950-1 for the EU
Electromagnetic Interference (EMI FCC, Part 15 for the USA
ICES-003 for Canada
Electromagnetic Compatibility (EMC) EN 301 489-1 and EN 301 489-12 for the EU
Telecommunications TIA IPoS

Safety – Operating conditions for Canada

In addition to the warnings and safety guidelines listed in this document, the
following operating conditions apply to the HN9800 when used in Canada:
The Canadian Department of Communications label identifies certified equipment.
This certification means that the equipment meets certain telecommunications
network protective operational and safety requirements. The Department does not
guarantee that the equipment will operate to the user’s satisfaction.
Before installing the equipment, users should make sure they are permitted to
connect to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. In some cases, the
company’s inside wiring associated with a single line individual service may be
extended by means of a certified connector assembly (telephone extension cord).
The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.

Repairs in Canada
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by
the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.

Appendix B • Standards
1039707-0001 Revision A 61
 Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines, and internal metallic water pipe system, if
present, are connected together. This precaution may be particularly important in
rural areas.

DANGER
Users should not attempt to make electrical ground connections themselves,
but should contact the appropriate electrical inspection authority, or electrician,
as appropriate.

Electromagnetic interference (EMI)

This product conforms to EMI standards of the U.S. FCC, Canadian CSA, and European
Union (EU), as detailed in the following sections. The installation and maintenance
procedures in the installation guide must be followed to ensure compliance with
these regulations.

NOTICE
This is a class B product. In a domestic environment, this product may cause
radio interference, in which case the user may be required to take adequate
measures.

FCC Part 15
This section applies to the HN9800 satellite modem.
Standards to which conformity is declared: FCC Part 15
The modem complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Responsible party’s name: Hughes Network System, LLC
Address: 11717 Exploration Lane, Germantown, MD 20876
Telephone: 1 (866) 347-3292
Trade name: HUGHES
Type of equipment: Two-way Hughes system
Model number: HN9800 (1502573)

Appendix B • Standards
62 1039707-0001 Revision A
 Acronyms and abbreviations
A O
AC - Alternating current ODU - Outdoor unit

C P
CAN – Canada PIN - Personal identification number
CSA – Canadian Standards Association
R
D RF - Radio frequency
DAPT - DiSEqC antenna pointing tool
S
E SAN - Site account number
EMI – Electromagnetic Interference
V
EU – European Union
VAC - Voltage alternating current
F
FSB – Field Service Bulletin

I
IFL - Inter- facility link
IPSec – Internet Protocol security

L
LAN - Local Area Network
LED - Light emitting diode
LLC – Limited Liability Company

N
N-G - Neutral-ground
NIC - Network interface card
NOC - Network Operations Center

• Acronyms and abbreviations

1039707-0001 Revision A 63
 • Acronyms and abbreviations
64 1039707-0001 Revision A
 Index
A items required 13
preparing for 11
Advanced Pages 46 summary 11
Antenna Installation parameters
course pointing 34 entering 27
pointing 33 overview 26
ranging 35 Installation Reference Sheet 13
related documents 19 IPSec 45

B L
Button links on System Control Center pages 43 LEDs
front panel 55
C LAN port 55, 57
Cache 24 Links (System Control Center) 42
Canadian safety standards 61
Color of System Status button 44
M
Commissioning Modem
prerequisites 37 connecting laptop 24
CSA Canadian Standards Association 62 installation location 21
operating position 22
D powering up 23
DAPT ventilation 22
connecting 32
description 14
P
Download allowance status 46 Parameters on System Control Center screens 46
PIN 14
E Power source 13
EMI standards 62 Power supply 13, 14

F R
FCC Part 15 61 Receive status 49
Reception Information page 49
H Red flag indicators 47
Related components 18
Help page (System Control Center) 53 Repairs in Canada 61
Restart modem 42
I RxCodes 50
Icon for accessing Advanced Pages 46 S
IFL cable 12, 13, 17, 18, 19, 31, 32
Installation Safety standards, Canadian 61
checklist 12

• Index
1039707-0001 Revision A 65
 SAN 14
Site survey 12, 14, 19
System Control Center
Reception Information page 49
System Status button colors 44
System Status page 48
Transmission Information page 51
System Information page 53
System Status button colors 44
System Status page 44

T
Transmission Information page 51
Transmit status 51
TXCodes 52

• Index
66 1039707-0001 Revision A