WEEK 11:WORKING IN A TEAM

Lesson learning outcomes:

1. Discuss working relationships with colleagues

2. Combine adjectives with nouns to form vocabulary about teamwork

3. Read and understand a text about main skills and attributes necessary for
working with colleagues

4. Read and understand a text about the re-qualification when working in different
countries/ cultures

5. Remember and use some vocabulary to describe attitude and behaviour

1. Discuss working relationships with colleagues

A junior doctor is talking to a senior Một bác sĩ trẻ đang nói chuyện với một
nurse. The doctor is asking for advice. y tá kỳ cựu. Bác sĩ đang xin lời khuyên.

A young doctor is talking to a Một bác sĩ trẻ đang nói chuyện với bác
consultant on the phone, asking for sĩ tư vấn qua điện thoại, xin lời khuyên.
advice.

Three colleagues are chatting in a Ba đồng nghiệp đang trò chuyện một
relaxed manner. cách thoải mái.

A junior doctor is trying to interrupt Một bác sĩ trẻ đang cố gắng chen
two nurses. ngang hai y tá.
In the pictures, who is: 1. C
1. Engaged in small talk? 2. A, B, D
2. Asking for advice/help? 3. D
3. Interrupting a conversation? 4. B
4. Requesting help from a consultant?

Q&A: Why is it important to develop and maintain good working relationships with
colleagues?

➔ Because everybody needs the help of others to do their job effectively

Sentence with blank Adjectives to use

close
effective
___________________ team
community
joint
___________________ cooperation practical
key
multidisciplinary
___________________ spirit moral
social
___________________ role team
public
collective
___________________ responsibility working

___________________ support

___________________ partnership
Multidisciplinary team Close cooperation Team spirit Key role Collective responsibility Practical support
Joint partnership

Close team (n) A group of people who Một nhóm người làm Nhóm làm
work closely and have a việc chặt chẽ và có việc gắn kết,
strong bond. mối quan hệ gắn kết. thân thiết

Effective The ability to work Khả năng làm việc Sự hợp tác
cooperation (n) together efficiently to cùng nhau hiệu quả hiệu quả
achieve a goal. để đạt được mục tiêu.
Community A sense of belonging Cảm giác thuộc về và Tinh thần
spirit (n) and mutual support hỗ trợ lẫn nhau trong cộng đồng
within a community. cộng đồng.

Key role (n) An essential or highly Một chức năng quan Vai trò quan
important function in a trọng hoặc thiết yếu trọng, then
situation. trong một tình chốt
huống.

Moral A duty based on ethical Nghĩa vụ dựa trên các Trách nhiệm
responsibility principles to act in a nguyên tắc đạo đức đạo đức
(n) right or just way. để hành động đúng
đắn.

Social support Assistance and comfort Sự hỗ trợ và an ủi từ Hỗ trợ xã hội

(n) provided by a network một mạng lưới người
of people. xung quanh.

Joint A collaborative Mối quan hệ hợp tác Quan hệ đối

partnership (n) relationship between giữa hai bên hoặc tác chung
two or more parties. nhiều bên.

Complete these sentences using a noun and an adjective pair from 1. Use each
noun once only.

1. When group members cooperate closely with each one playing their part
responsibly, it helps foster a __________ __________ among the various
members.

2. __________ __________ is required between all the members in the clinical team.

3. He built up a __________ __________ of different specialists.

4. Everybody plays a __________ __________ in the team.

5. A genuine team bears __________ __________ for its errors without pointing the
finger of blame.

6. It is important to give each other moral as well as __________ __________.

7. The consultant established a __________ __________ with colleagues in another

hospital.

key role close partnership team spirit multidisciplinary team collective

responsibility close cooperation practical support

1. When group members cooperate closely with each one playing their part responsibly, it helps foster a
team spirit among the various members.
2. Close cooperation is required between all the members in the clinical team.
3. He built up a multidisciplinary team of different specialists.
 4. Everybody plays a key role in the team.
5. A genuine team bears collective responsibility for its errors without pointing the finger of blame.
6. It is important to give each other moral as well as practical support.
7. The consultant established a close partnership with colleagues in another hospital.

Language spot: Being polite

Asking for permission

• If you are with a group of people, it’s generally more polite to ask permission
to do something rather than to just do what you want to do.
You think: I want to make a phone call.
You say: Is it OK if I make a phone call?
Asking for help
• When you need help, it’s generally more polite to ask for help than to demand
it.
You think: I need help lifting this.
You say: Would you mind helping me lift this?
Offering help
• When you can see that someone needs help, it’s generally more polite to
make your offer as a question rather than a statement.
You think: I can help you with that.
You say: Would you like some help with that?

Situation You Think You Say

Asking for I want to make a Is it OK if I make a phone
permission phone call. call?
Asking for help I need help lifting Would you mind helping
this. me lift this?
Offering help I can help you with Would you like some help
that. with that?

Complete the sentences by using a word or phrase from each box below.
Word/Phrase Box: do you think, is it OK, excuse me, would you mind, I can see, sorry
to, closed, use, bother, clear, writing, come and have
Sentences to Complete:
1. I'm _________ _________ you, but could you give me a hand?
2. _________, but could you _________ a look at this?
3. _________ very much if I _________ the door as there's a draught?
4. _________ that you are _________ up your notes, but can I just check something
with you?
5. _________ if I _________ the things off the table?
6. _________ I could possibly _________ your office for this afternoon?

Suggested Answers:
1. So sorry to/ bother
2. Excuse me/ come and have
3. Would you mind/ closed
4. I can see/ writing
5. Is it OK/ clear
 6. Do you think/ use

Vocabulary

Describing attitude and behaviour

1. Work in pairs. Underline two adjectives in italics which match the
description.
2. Dr Muir was bad-mannered and impolite. He shouted at the patient.
offensive friendly rude

3. Nurse Dunn gets on with everyone; he’s very good company.

reserved friendly sociable

4. Mrs Paterson knows what she wants to do in life and is sometimes aggressive.
ambitious determined modest

5. Mr Conway can be sharp and frank with colleagues at times.

abrupt gentle blunt

6. Dr Bedford’s attentive and considerate to all her patients and colleagues.

thoughtful kind cruel

7. Outside work, he’s different: he’s very easy-going and relaxed.

strict calm carefree

8. He’s always smiling and positive about everything, even when stressed.
sad cheerful lively

Suggested answers:
1. offensive, rude
2. Friendly, sociable
3. Ambitious, determined
4. Abrupt, blunt
5. Thoughtful, kind
6. Calm, carefree
7. Cheerful, lively

Offensive, rude Behaving in a way that is Cư xử thiếu tôn trọng Thô lỗ, xúc
(adj) disrespectful or likely to hoặc có thể gây khó phạm
upset others. chịu.
Friendly, Enjoying the company of Yêu thích sự giao tiếp và Thân
sociable (adj) others and being pleasant dễ gần gũi. thiện, hòa
to interact with. đồng
Ambitious, Having a strong desire to Có mong muốn mạnh Tham
determined succeed and being mẽ để thành công và vọng,
(adj) persistent. kiên trì. quyết tâm
Abrupt, blunt Speaking in a direct and Nói thẳng thừng, có thể Cộc lốc,
(adj) sometimes rude way. gây khó chịu. thẳng
thừng
Thoughtful, Showing care and Quan tâm và chu đáo với Chu đáo,
kind (adj) consideration for others. người khác. tốt bụng
Calm, carefree Relaxed, without stress or Bình tĩnh, không lo lắng. Điềm tĩnh,
(adj) worries. vô tư
Cheerful, lively Full of energy, happiness, Tràn đầy năng lượng, vui Vui vẻ,
(adj) and enthusiasm. vẻ, nhiệt huyết. hoạt bát

Demonstrate (v)/ To show or explain how Chỉ ra hoặc giải Minh

show something works or is thích cách một điều họa, thể
done. gì đó hoạt động. hiện
Outcome (n)/ result The result or effect of Kết quả hoặc tác Kết quả
an action or event. động của một hành
động hoặc sự kiện.
Perspective (n)/ A particular way of Một cách nhìn nhận Quan
points of view viewing or thinking hoặc suy nghĩ về điểm,
about something. điều gì đó. góc nhìn
Appreciate (v)/ To recognize and value Nhận ra và đánh giá Trân
recognize the value the importance or cao tầm quan trọng trọng,
of/ understand quality of something. hoặc chất lượng của đánh giá
điều gì đó. cao
Respect (v)/ show To show admiration or Bày tỏ sự kính trọng Tôn
consideration for consideration for hoặc tôn trọng ai đó trọng
someone or something. hay điều gì đó.
Heed (v)/ take note To pay attention to Chú ý đến lời Lắng
of/ pay attention to advice or warnings. khuyên hoặc cảnh nghe,
báo. chú ý
Shape (v)/ mould To influence or Ảnh hưởng hoặc Định
determine the form of quyết định hình hình, tạo
something. dạng, tính chất của nên
điều gì đó.