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Customer Care

Peninah Mutheu John is a dynamic IT professional with experience in IT assistance, data management, and youth training, currently based in Machakos County, Kenya. She has a proven track record in enhancing operational processes, customer satisfaction, and team leadership, with notable achievements in training youth and improving efficiency at previous roles. Peninah holds a Bachelor's degree in Computer Science and is proficient in CRM systems and conflict resolution.

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19 views3 pages

Customer Care

Peninah Mutheu John is a dynamic IT professional with experience in IT assistance, data management, and youth training, currently based in Machakos County, Kenya. She has a proven track record in enhancing operational processes, customer satisfaction, and team leadership, with notable achievements in training youth and improving efficiency at previous roles. Peninah holds a Bachelor's degree in Computer Science and is proficient in CRM systems and conflict resolution.

Uploaded by

peshy788
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PENINAH MUTHEU JOHN

Email: peshy788@gmail.com | Phone: 0758912845

*LinkedIn:[Peninah John](https://www.linkedin.com/in/peninah-john) | **GitHub:**


[peninah713](https://github.com/peninah713)

Location:Machakos County, Kenya

PROFILE SUMMARY

Dynamic and results-oriented professional with a background in IT assistance, data


management, and youth training. Proven ability to lead teams, optimize customer satisfaction,
and improve operational processes. Strong proficiency in CRM systems, conflict resolution, and
leveraging technology to drive business goals. Committed to fostering positive work
environments and achieving organizational excellence.

PROFESSIONAL EXPERIENCE

IT Assistant

Huduma Kenya

2024

- Supported IT infrastructure and provided technical assistance to ensure seamless operations.

- Trained and mentored staff, fostering a collaborative and productive environment.

- Assisted in data management, ensuring accuracy and compliance with organizational policies.

Trainer

Educate!

2024

- Delivered training sessions for youth, focusing on skills development and entrepreneurship.

- Managed data collection and reporting, ensuring accuracy and confidentiality.

- Collaborated with teams to improve training materials and delivery methods.


Sales Representative

Sameer Agriculture and Livestock Ltd., Elite Professional Center

2020 – 2022

- Engaged clients to promote products and services, driving sales growth.

- Developed strong client relationships to enhance customer loyalty.

EDUCATION

Bachelor of Computer Science

Machakos University

SKILLS

- Customer Support:Experienced in managing high interaction volumes and resolving


escalations.

- CRM Systems: Proficient in utilizing customer management tools to enhance service delivery.

- Leadership:lSkilled in team management, performance monitoring, and staff development.

- Data Management:Strong analytical skills to assess and improve operational processes.

-Conflict Resolution:Effective in handling disputes and ensuring customer satisfaction.

Technology Utilization: Adept at leveraging SaaS tools and call management systems.

ACHIEVEMENTS

- Improved operational efficiency by implementing streamlined workflows at Huduma Kenya.

- Successfully trained over 100 youth in business resilience and entrepreneurship.

- Enhanced customer satisfaction ratings by 20% at Sameer Agriculture and Livestock Ltd.

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ADDITIONAL INFORMATION

- Languages: Fluent in English and Swahili.

- Interests: Passionate about mentorship, technology, and entrepreneurship.

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