Axis Bank|Public

MOST IMPORTANT
TERMS AND CONDITIONS
Axis Bank|Public

The Most Important Terms and Conditions and all the information
herein is applicable to all credit card holders / applicants of credit
cards / customers of the Bank / members of the general public
evincing interest in the credit card product of the Bank with
immediate effect. The MITC are subject to change. The said MITC
are in addition to and are to be read along with the terms and
conditions of the Cardholder Agreement of the Bank.

A) Schedule of Charges

1. JOINING, ANNUAL and ADD-ON CARD FEE

Joining
Fee (INR) Annual Fee
Credit Card (Will be 2nd year Add-on
Type levied after onwards Card
card (INR)*
activation)*
AXIS BANK
INFINITE Credit
Nil Nil Nil
Card

AXIS BANK
BUZZ Credit
750 750 Nil
Card

INDIAN OIL AXIS

BANK Credit
500 500 Nil
Card

FLIPKART AXIS
BANK SUPER
ELITE Credit 500 500 Nil
Card

500 (Waived
on spends of
FLIPKART AXIS
INR 3,50,000
BANK Credit
500 in the Nil
Card
preceding card
anniversary
year)
Axis Bank|Public

AXIS BANK
FREECHARGE
250 250 Nil
Credit Card

500
(Waived on
AIRTEL AXIS spends of INR
BANK Credit 500 2,00,000 in the Nil
Card preceding card
anniversary
year)
500
(Waived on
Samsung Axis
spends of INR
Bank 500 Nil
2,00,000 in the
SIGNATURE
preceding card
Credit Card
anniversary
year)
5000
(Waived on
Samsung Axis spends of INR
Nil
Bank INFINITE 5000 7,00,000 in the
Credit Card preceding card
anniversary
year)
350
AXIS BANK (Waived on
FREECHARGE spends of INR
PLUS Credit 350 50000 in the Nil
Card preceding card
anniversary
year)
INR 499
(Waived on
499
spends of
(Waived on
INR10000
spends of INR
within 45
ACE Credit Card 2,00,000 in the Nil
days of Card
preceding card
set-up)
anniversary
year)
INR 0 –
Limited time
Axis Bank|Public

offer on
select
channels
SPICEJET AXIS
BANK VOYAGE
750 750 Nil
Credit Card

SPICEJET AXIS
BANK VOYAGE
BLACK Credit 2,000 2,000 Nil
Card

3,000 (Nil for

Burgundy
account
holders)
3,000 (Nil for
SELECT Credit Burgundy (Waived on
Nil
Card account spends of INR
holders) 8 lakhs in the
preceding card
anniversary
year)

AXIS BANK
ATLAS Credit
5,000 5,000 Nil
Card

50,000 (Nil 50,000 (Nil for

BURGUNDY for Burgundy Burgundy
PRIVATE Credit Private Private Nil
Card account account
holders) holders)
50,000
(Waived on
eligible
RESERVE Credit spends* of INR
Card 50,000 35,00,000 in Nil
the preceding
card
anniversary
year)
Axis Bank|Public

12,500
(Waived on
eligible
MAGNUS Credit spends* of INR
Card 12,500 25,00,000 in Nil
the preceding
card
anniversary
year)
30,000#
(Waived on
eligible
MAGNUS FOR
spends* of INR
BURGUNDY 30,000# Nil#
30,00,000 in
Credit Card#
preceding card
anniversary
year)
AXIS BANK
VISTARA
INFINITE Credit 10,000 10,000 Nil
Card

AXIS BANK
VISTARA
SIGNATURE 3,000 3,000 Nil
Credit Card

AXIS BANK
VISTARA
1,500 1,500 Nil
Credit Card

1,500 (Waived
on spends of
PRIVILEGE INR 5 lakhs in
Credit Card 1,500 the preceding Nil
card
anniversary
year)
MILES and
MORE Axis Bank
10,000 4,500 Nil
World Select
Credit Card
Axis Bank|Public

MILES and
MORE Axis Bank
World 3,500 3,500 Nil
Credit Card

NEO Credit Card

250 250 Nil

AURA Credit
Card 749 749 Nil

LIC Credit Cards

Nil Nil Nil
1,000 (Waived
on
achievement
of
spends
SIGNATURE
threshold
Credit Card with 1,500 Nil
of INR 2.4
Travel Benefits
lakhs in
the preceding
card
anniversary
year)
MY WINGS
Credit Card 1,200 500 Nil

250 (Fee for

an Image
MY CHOICE Card Nil
250
Credit Card is an
additional
INR 150)
MY ZONE Credit
Card 500 500 Nil
Axis Bank|Public

200 (Waived
500 (Waived on
on spends of
spends of INR 1,00,000
PLATINUM
INR 5,000 in Nil
Credit Card
within the preceding
45 days of card
Card set-up) anniversary
year)
100 (Waived
250 (Waived
on
on
spends of
spends of
TITANIUM Credit INR 50,000 in
INR 2,500 Nil
Card the
within
preceding card
45 days of
anniversary
Card set-up)
year)
250 (Waived
on spends of
PRIDE INR 20,000 in
PLATINUM Nil the Nil
Credit Card preceding card
anniversary
year)
500 (Waived
on spends of
PRIDE INR 40,000
SIGNATURE Nil in the Nil
Credit Card preceding card
anniversary
year)
1,000 (Waived
on spends of
INR 2,00,000
in the
preceding card
REWARDS
1000 anniversary Nil
Credit Card
year*)

* Applicable for
customers who
have applied
Axis Bank|Public

for and been

issued the Axis
Bank Rewards
Credit Card on
or after 01st
March 2023

KWIK Credit
Nil Nil Nil
Card

FIBE Axis Bank

Nil Nil Nil
Credit Card

AXIS Bank Easy

Gold - Salaried
and Axis Bank
Nil 100 Nil
Easy Gold Credit
Card - Self
Employed
500 (Waived
Axis Bank
on spends of
SHOPPERS
INR 1,00,000
STOP Credit 500 Nil
in the
Card
preceding
year)
1,000 (Waived
IndianOil Axis on spends of
Bank Premium 1,000 INR 30,000 in Nil
Credit Card the preceding
year)

Axis Bank
HORIZON Credit 3,000 3,000 Nil
Card

1,000 (Waived
Axis Bank on eligible
Cashback Credit 1,000 spends of INR Nil
Card 4,00,000 in the
preceding
Axis Bank|Public

year. For
existing
Cashback
credit card
customers this
waiver is not
applicable and
fee is as
communicated
on onboarding)

IKEA Family
Credit Card by Nil Nil Nil
Axis Bank

Axis Bank
OLYMPUS Credit 20,000 20,000 Nil
Card

1 card
complimentary

For each
5,00,000 3,00,000
subsequent
(for cards (for cards
add-on card
issued after issued after 31
(upto 4):
Axis Bank 31 Jul 2024) Jul 2024)
25,000 (for
PRIMUS Credit
cards issued
Card 1,80,000 1,80,000
after 31 Jul
(for cards (for cards
2024)
issued until issued until 31
31 Jul 2024) Jul 2024)
15,000 (for
cards issued
until 31 Jul
2024)
Axis Bank
SUPERMONEY
NIL NIL NIL
RuPay Credit
Card
Axis Bank|Public

*For Reserve, Magnus and Magnus for Burgundy Credit Card,

Effective 1 Sep 2023, spends threshold for Annual Fee reversal will
exclude transactions identified through Rent (MCC-6513), Wallet
(MCC- 6540), Utilities (MCC-4814,4816,4899,4900), Government
Institutions (MCC-9222, 9311,9399, 9402), EMI conversions, Cash
withdrawals (MCC- 6010,6011), reversals and fee and charges.
Additionally, effective 20 Apr 2024, spends threshold for Annual
Fee reversal will also exclude transactions identified through
Insurance (MCC-6300, 6381, 5960, 6051, 6012), Gold (MCC-5094,
5944) and Fuel (MCC-5541, 5542, 5983).
#Applicable only for Burgundy customers maintaining the requisite

individual Burgundy relationship. For more details, visit

https://www.axisbank.com/Magnus. By applying for Magnus Credit
Card for Burgundy, you also agree to the Bank’s policy of replacing
Magnus Credit Card for Burgundy with new Magnus Credit Card in
case the requisite Burgundy ‘Total Relationship Value’ criteria is not
maintained by the customer. The new Magnus Credit Card will also
incur Joining and Annual Fee of INR 12,500++.

FINANCE / INTEREST CHARGE (Effective 20th Dec 2024)

Overdue Interest
Interest on Cash
on Extended
Axis Bank Advances
Credit
Card Variant
Monthly Annual Monthly Annual
Rate Rate Rate Rate
1.5% 19.56% 1.5% 19.56%
BURGUNDY PRIVATE
per per per per
Credit Card
month annum month annum
PRIDE PLATINUM Credit
3.75% 55.55% 3.75% 55.55%
Card, PRIDE
per per per per
SIGNATURE Credit Card
month annum month annum
PRIVILEGE Credit Card /
SELECT Credit Card
/AXIS BANK ATLAS
3.75% 55.55% 3.75% 55.55%
Credit Card / MILES and
per per per per
MORE Axis Bank World
month annum month annum
Select Card / MILES and
MORE Axis Bank World
Card / MY ZONE Credit
Axis Bank|Public

Card / MY CHOICE
Credit Card /MY WINGS
Credit Card / AXIS BANK
VISTARA SIGNATURE
Credit Card /
AXIS BANK VISTARA
Credit Card / PLATINUM
Credit Card / TITANIUM
Credit Card / NEO Credit
Card / AXIS BANK BUZZ
Credit Card / VISA GOLD
Credit Card / VISA
SILVER Credit Card /
INDIAN OIL AXIS BANK
Credit Card / AXIS BANK
VISTARA INFINITE
Credit Card / AURA
Credit Card / LIC Credit
Cards / REWARDS
Credit Card / KWIK Credit
Card / AXIS BANK
SHOPPERS STOP
Credit Card / INDIANOIL
AXIS BANK PREMIUM
Credit Card / AXIS BANK
HORIZON Credit Card/
Axis Bank CASHBACK
Credit Card
RESERVE Credit Card /
MAGNUS Credit Card / 3.0% 42.58% 3.0% 42.58%
MAGNUS FOR per per per per
BURGUNDY Credit Card/ month annum month annum
OLYMPUS Credit Card
FLIPKART AXIS BANK
Credit Card /FLIPKART
AXIS BANK SUPER
ELITE Credit Card AXIS 3.75% 55.55% 3.75% 55.55%
AXIS BANK per per per per
FREECHARGE Credit month annum month annum
Card / AXIS BANK
FREECHARGE PLUS
Credit Card / ACE Credit
Axis Bank|Public

Card / AIRTEL AXIS

BANK Credit Card
/SPICEJET AXIS BANK
VOYAGE Credit Card /
SPICEJET AXIS BANK
VOYAGE BLACK Credit
Card / Samsung Axis
Bank SIGNATURE Credit
Card / Samsung Axis
Bank INFINITE Credit
Card / FIBE AXIS BANK
Credit Card,
IKEA Family Credit Card/
AXIS BANK
SUPERMONEY RuPay
Credit Card by Axis Bank/
All other credit cards
SECURED GOLD Credit
Card / SECURED
SILVER Credit Card /
PLATINUM SECURED
Credit Card / INSTA
EASY Credit Card / MY
ZONE EASY Credit Card
/ PRIVILEGE EASY 3.4% 49.36% 3.4% 49.36%
Credit Card / AXIS BANK per per per per
FLIPKART SECURED month annum month annum
Credit Card / INDIAN OIL
AXIS BANK EASY Credit
Card / AXIS Bank Easy
Gold - Salaried and Axis
Bank Easy Gold Credit
Card - Self Employed

12.68% 12.68%
Axis Bank PRIMUS 1% per 1% per
per per
Credit Card month month
annum annum

1) Finance / Interest Charge details:

Axis Bank|Public

• Interest will be charged if the Card Member does not pay

back the previous bill in full, by the payment due date (as
per the card statement). Interest is charged from the date
of transaction until the date of full settlement of the dues.
• If the Card Member is using revolving credit facility, the
unpaid balance from the previous statement and any new
transactions (inclusive of any billed EMIs for loans on
credit card) will accrue interest till the date of full payment
of the total amount due.
• Interest will be charged on all cash advances from the
date of the withdrawal until the date of payment.
• Interest will not be accrued on the fees, charges and
GST. Interest will continue to accrue on customer initiated
spends, levied interest and EMIs

2) OTHER FEES and CHARGES

2.5% (Min. INR 500) of the

cash amount;

2% (Min. INR 300) of the

cash amount; for OLYMPUS
Credit Card
Cash withdrawal Fees**
Waived for BURGUNDY PRIVATE
Credit Card, RESERVE Credit
Card, MAGNUS Credit Card and
MAGNUS FOR BURGUNDY
Credit Card, PRIMUS Credit Card
INR 175; Waived for BURGUNDY
Fee for Cash Payment
PRIVATE Credit Card and INSTA
at branches (Daily Limit for
EASY Credit Card, PRIMUS Credit
cash payment is INR 50,000)
Card
Duplicate Statement Fee Waived
Late Payment Fee for
BURGUNDY PRIVATE Credit Waived
Card, PRIMUS Credit Card
Late Payment Fee for INR 100 if total payment due is
OLYMPUS Credit Card greater than INR 2,000
Axis Bank|Public

Nil if total payment due is up to

INR 500
INR 500 if total payment due is
between INR 501 and INR 5,000
INR 750 if total payment due is
between INR 5,001 and
INR10,000
Late Payment Fee for all other INR 1,200 if total payment due is
Credit Cards greater than INR 10,000
Additional INR 100 on missing
payment of Minimum Amount Due
(MAD) by the due date for two
consecutive cycles. This charge
will continue to be applicable for
every payment cycle until the MAD
is cleared
2.5% of the over-limit
amount (excluding interest, fees,
charges and taxes) subject to a
Over-limit Penalty*** for other minimum of INR 500
Axis Bank Credit Cards
Waived for BURGUNDY PRIVATE
Credit Card, PRIMUS Credit Card

Charge slip Retrieval Fee or

Waived
Copy Request Fee
Outstation Cheque Fee Waived
2% of the payment amount subject
Cheque return or Dishonour to Min. INR 500.
Fee or Auto Debit Reversal or
Standing Instruction (SI) or Waived for Burgundy Private Credit
NACH payment failure Card, PRIMUS Credit Card
(Bank A/c out of Funds)
INR 350 for OLYMPUS Credit Card
Surcharge on purchase or
As prescribed by IRCTC /
cancellation of Railway
Indian Railways
Tickets
1% of transaction amount
(Refunded for fuel transactions
Fuel Transaction Surcharge Between INR 400 to INR 4,000.
Maximum benefits up to INR 400
per Statement Cycle; AXIS BANK
Axis Bank|Public

SUPERMONEY RuPay Credit

Card, up to INR 500 for ACE Credit
Card; Axis Bank My Zone Credit
Card, Axis Bank My Zone Easy
Credit Card, Axis Bank My Zone
Instant Credit Card, Axis Bank
Pride Signature Credit Card, Fibe
Axis Bank Credit Card, SAMSUNG
AXIS BANK SIGNATURE Credit
Card and AIRTEL AXIS BANK
Credit Card; up to INR 250 for
PRIDE PLATINUM Credit Card
AXIS BANK AURA CREDIT CARD
and IKEA Family Credit Card by
Axis Bank only.
Refund not applicable on MILES
and MORE Axis Bank World Select
Credit Card, MILES and MORE
Axis Bank World Credit Card, MY
CHOICE Credit Card, NEO Credit
Card, AXIS BANK BUZZ Credit
Card, AXIS BANK VISTARA Credit
Card and AXIS BANK VISTARA
SIGNATURE
Credit Card, AXIS BANK
FREECHARGE Credit Card, AXIS
BANK FREECHARGE PLUS
Credit Card, Axis Bank Cashback
Credit Card); 1% of transaction
amount (Refunded for fuel
transactions between INR 400 to
INR 5,000. Maximum benefits up to
INR 500 per Statement Cycle for
Samsung Axis Bank INFINITE
Credit Card
OLYMPUS Credit Card); 1% of
transaction amount (Refunded for
fuel transactions between INR 400
to INR 5,000. Maximum benefits up
to INR 400 per Statement Cycle for
REWARDS Credit Card, Axis Bank
Axis Bank|Public

SHOPPERS STOP Credit Card,

AXIS BANK HORIZON Credit Card

1% of transaction amount
(Refunded for fuel transactions
between INR 400 to INR 10,000.
per Statement Cycle for PRIMUS
Credit Card)

INDIANOIL AXIS BANK PREMIUM

Credit Cardholders are eligible for
1% of transaction amount.
(Only at authorized IndianOil
outlets)

Please note -
• On fuel transactions, the fuel
surcharge is not levied by
the card issuing bank
• On certain fuel transactions,
the fuel surcharge may be
levied as INR 10 + GST
instead of 1% + GST. The
fuel surcharge waiver
provided to the customer will
be as per the respective
value proposition/feature on
the credit card irrespective of
the surcharge levied.
• Taxes levied on fuel
surcharge (if any) will not be
waived and will need to be
borne by the cardholder
INR 99 per redemption transaction
Waived for cardholders holding,
EDGE REWARD Points BURGUNDY PRIVATE Credit
Redemption Fee Card, PRIORITY PLATINUM Debit
Card, BURGUNDY Debit Card,
BURGUNDY PRIVATE Debit Card,
Axis Bank|Public

RUPAY PLATINUM NRO Debit

Card, BURGUNDY NRO Debit
Card or BURGUNDY PRIVATE
NRO Debit Card, INDIANOIL AXIS
BANK PREMIUM Credit Card,
AXIS BANK HORIZON Credit
Card, AXIS BANK REWARDS
Credit Card, Axis Bank
CASHBACK Credit Card, IKEA
Family Credit Card by Axis Bank,
Axis Bank OLYMPUS Credit Card,
Axis Bank PRIMUS Credit Card
INR 199 per redemption
transaction on conversion/transfer
of EDGE points/miles to other
miles partner

Waived for cardholders holding,

BURGUNDY PRIVATE Credit
Card, INDIANOIL AXIS BANK
EDGE MILES Points
PREMIUM Credit Card, AXIS
Redemption Fee
BANK HORIZON Credit Card,
AXIS BANK REWARDS Credit
Card, Axis Bank CASHBACK
Credit Card, IKEA Family Credit
Card by Axis Bank, Axis Bank
OLYMPUS Credit Card, Axis Bank
PRIMUS Credit Card

2% of the transaction value for

MAGNUS Credit Card and
MAGNUS FOR BURGUNDY Credit
Card;
1.8% of the transaction value for
OLYMPUS Credit Card;
Foreign Currency
1.5% of the transaction value for
Transaction Fee1
RESERVE Credit Card;
Nil for BURGUNDY PRIVATE
Credit Card;
3.50% of the transaction value for
all other cards
Waived for PRIMUS Credit Card
Axis Bank|Public

1.5% plus taxes will be

applicable on each International
transaction performed in Indian
currency at
international location or
Dynamic Currency
transactions performed in Indian
Conversion markup2
currency with merchants
located in Indian but registered in a
foreign nation.
Nil for BURGUNDY PRIVATE
Credit Card, OLYMPUS Credit
Card, PRIMUS Credit Card
1% fee per transaction will be
applicable on each rental
transaction. Taxes will be
Rent Transaction Fee3 applicable as notified by
Government of India.

Nil for OLYMPUS Credit Card,

PRIMUS Credit Card

1% fee will be applicable on

Wallet Load Transaction Fee4
cumulative spends of INR 10,000
(Applicable from 20th Dec
or more on wallet loads per
2024)
statement cycle

1% fee will be applicable on

Fuel Transaction Fee5
cumulative spends of INR 50,000
(Applicable from 20th Dec
or more on fuel transactions per
2024)
statement cycle

Education Transaction Fee6 1% fee per transaction will be

(Applicable from 20th Dec applicable on education payments
2024) made via third party apps
Axis Bank|Public

1% fee will be applicable on

Utility Transaction Fee7
cumulative spends of INR 25,000
(Applicable from 20th Dec
or more on utilities per statement
2024)
cycle
1% fee will be applicable on
Online Skill-Based Gaming cumulative spends of INR 10,000
Transaction Fee8 (Applicable or more on online skill-based
from 20th Dec 2024) gaming platforms in a statement
cycle
Mobile Alerts for Transactions Waived
Hot listing Charges Waived
Balance Enquiry Charges Waived
Replacement Fee Waived

Note: i) GST, as notified by the Government of India, is applicable

on all fees, interest and other charges, and is subject to change as
per relevant regulations of the Government of India.
ii) The Bank retains the right to alter any charges or fees from time
to time, or to introduce any new charges or fees, as it may deem
appropriate, with due intimation of at least one month to the
customer

*Late Payment Fee: Late Payment Fee is charged to the

Cardholder if there has been no payment or a payment less than
the Minimum Amount Due is received by the Payment Due Date.
Clear funds need to be credited to the Axis Bank credit card
Account on or before the Payment Due Date, to avoid Late
Payment Fees.
Late payment charges shall be levied only on the outstanding
amount (net off any payments received before due date) and not
on the total amount.

**Cash Withdrawal Fee: The Cardholder can use the Axis Bank
credit card to withdraw cash from ATMs in India or overseas,
depending on their usage preference selected at the time of Credit
Card Application, in accordance with the compatibility of the Axis
Bank credit card at the said ATM(s). The Transaction Fee shall be
levied on such withdrawals as per above mentioned charges and
would be billed to the Cardholder in the next statement. These
Axis Bank|Public

charges are only Bank charges. Certain ATMs will levy withdrawal
charges, which are not linked to the Bank.

***Over-limit Fee: The Bank may approve certain transactions

attempted by the Cardholder which are over and above the Credit
limit subject to internal policy, eligibility with respect to transaction,
customer profile and customer consent. If the outstanding amount
exceeds the Credit Limit, an over limit-fee of 2.5% of the over-limit
amount (subject to a minimum of INR 500) will be levied. Interest,
any charges/fees, Taxes on the credit card shall not be factored in
to calculate the over limit fees. The Bank will collect explicit consent
from cardholder subscribing to the Over limit facility.
1Charges in foreign currency: If a transaction is made in a
currency other than Indian Rupees, that transaction will be
converted into Indian Rupees. The conversion will take place on
the date the transaction is settled with Axis Bank, which may not
be the same date on which the transaction was made. If the
transaction is not in US Dollars, the conversion will be made
through US Dollars, by converting the charged amount into US
Dollars and then by converting the US Dollar amount into Indian
Rupees. Unless a specific rate is required by applicable law, the
conversion rate from US Dollar to Indian Rupees will be at the rates
provided by VISA / MasterCard, as the case may be, on the
settlement date, increased by a Currency Conversion Factor
assessment (currently 3.50%) on such transactions.

A refund of such a foreign transaction initiated by the customer will

also attract an additional 3.5% fee.
2Dynamic Currency Conversion mark-up: With DCC, a
customer can make an international transaction using Indian
currency. However, while making payment in INR to an overseas
merchant, a DCC mark-up fee of 1.5% plus taxes will be levied on
the transaction amount. DCC is applicable on International
transactions made through POS or online, either at International
location or with a merchant located in Indian but registered in
foreign nation. Example - If you have made a purchase at a store
in an International Country and payment is made using your Axis
Bank credit card in INR on POS machine, a DCC Mark-up fee of
1.5% plus, taxes will be levied on the transaction amount. Similarly,
if you made a purchase in India from a merchant registered
Axis Bank|Public

overseas and payment is made using your Axis Bank credit card in
INR, a DCC Mark-up fee of 1.5% plus taxes will be levied on the
transaction amount.
3Rent Transaction fee: For each rent payment identified through
MCC 6513, a rent surcharge fee of 1% per transaction will be levied
on the transaction amount. Taxes will be applicable as notified by
Government of India. For example - If you pay INR 20,000 on a
third-party rent payment platform using your Axis Bank credit card,
1% of transaction amount i.e., INR 200 plus taxes will be charged
as surcharge fee. This is applicable on each transaction.
4Wallet Load Transaction fee: For wallet load transaction
identified through MCC 6540, a surcharge fee of 1% will be levied
if cumulative spends on wallet transactions is INR 10,000 or more
in a statement cycle. Taxes will be applicable as notified by
Government of India. For example – In a statement cycle, if your
total spends on wallet transactions using your Axis Bank credit card
(cumulative of all transactions) is INR 12,000, 1% of transaction
amount i.e., INR 120 plus taxes will be charged as surcharge fee.
In case, your cumulative spends on wallet transactions in a
particular statement cycle is INR 9000, then no surcharge will be
levied.
5Fuel Transaction fee: 1% fee will be applicable on cumulative
spends of INR 50,000 or more on fuel transactions per statement
cycle. Fuel transactions are identified through MCC 5983, 5541,
5542 and 5172. Taxes will be applicable as notified by Government
of India. For example - In a statement cycle, if your total spends on
fuel transactions using your Axis Bank credit card (cumulative of all
transactions) is INR 50,000, 1% of transaction amount i.e., INR 500
plus taxes will be charged as surcharge fee. Incase, your
cumulative spends on wallet transactions in a particular statement
cycle is INR 30,000, then no surcharge will be levied.

6Education Transaction fee: For each education payment

identified through MCC 8211, 8220, 8241, 8244, 8249, 8299, made
via third party apps like, a surcharge fee of 1% will be levied on the
transaction amount. Taxes will be applicable as notified by
Government of India. For example - If you pay INR 10,000 on a
third-party education payment platform using your Axis Bank credit
Axis Bank|Public

card, 1% of transaction amount i.e., INR 100 plus taxes will be

charged as surcharge fee. This is applicable on each transaction.
Payments and transactions made directly through education
institutional websites, or their POS machines will not incur this fees.

7Utility Transaction fee: 1% fee will be applicable on cumulative

spends of INR 25,000 or more on utilities payments per statement
cycle. Transactions on Utilities are identified through 4814, 4899,
4900. Taxes will be applicable as notified by Government of India.
For example - In a statement cycle, if your total spends on utilities
bill payments using your Axis Bank credit card (cumulative of all
transactions) is INR 25,000, 1% of transaction amount i.e., INR 250
plus taxes will be charged as surcharge fee. Incase, your
cumulative spends on wallet transactions in a particular statement
cycle is INR 20,000, then no surcharge will be levied.
8Online Skill-Based Gaming Transaction fee: For online skill-
based gaming transactions identified through MCC 5816, a
surcharge fee of 1% will be levied if cumulative spends on the
transactions is INR 10,000 or more in a statement cycle. Taxes will
be applicable as notified by Government of India. For example – In
a statement cycle, if your total spends on online gaming platforms
using your Axis Bank credit card (cumulative of all transactions) is
INR 12,000, 1% of transaction amount i.e., INR 120 plus taxes will
be charged as surcharge fee. Incase, your cumulative spends on
wallet transactions in a particular statement cycle is INR 8000, then
no surcharge will be levied.

A) Example for Interest Computation (Effective 20th Dec 2024):

Interest is levied on all transactions that are carried out during the
time the customer uses the revolving facility (has revolving credit
and has paid less than Total Amount Due in previous month). An
illustration for the same is provided below:

• Statement Cycle – 12th to 11th of every month

• Statement Generation Date – 11th of every month
• Interest Rate – 3.75% per month
Axis Bank|Public

Cycle 1: 12th Mar to 11th Apr

Assume that you have paid all previous dues in full, and do not
have any amount outstanding in your credit card Account. Suppose
a purchase of INR500 is made on 30th Mar followed by a cash
withdrawal for INR4,000 on 2nd Apr. Statement for INR5,148.19 will
be generated on 11th Apr with due date of 1st May with the following
components:

Transaction Amount
Date Explanation
Type (INR )
Purchases made on
30th Mar Purchase 500 Dr
credit card
Cash Cash withdrawn on
2nd Apr 4,000 Dr
withdrawal credit card
INR 4,000*2.5% =INR
Cash
2nd Apr 500 Dr 100 which is less than
Advance fee
INR 500
GST on INR 500*18% = INR
2nd Apr 90 Dr
cash fee 90
Cash withdrawal
amount INR 4,000* 10
11th Apr Interest 49.32 Dr days* 3.75% interest
rate*12 months/365
days = INR 49.32
GST on INR 49.32 *18% =
11th Apr 8.88 Dr
Interest INR 8.88
Closing Balance 5,148.19 Dr Total Payment Due

Minimum Amount Due (MAD) for this cycle will be INR 738.19.
MAD calculation is as follows MAD= 2%*(500+4,000) +
(500+90+49.32+8.88)= INR 738.19.

Cycle 2: 12th Apr to 11th May

Suppose a new purchase is made for INR 2,500 on 1st May and
MAD payment is made on 15th Apr, then the statement generated
on 11th May with due date of 31st May will consist of following
components:
Axis Bank|Public

Transaction Amount
Date Explanation
Type (INR )
Closing balance from
Opening balance 5,148.19 Dr
previous statement
Payment towards
previous Minimum
Payment 738.19 Cr
Amount Due = INR
15th Apr 738.19
Purchases made on
Purchase 2,500 Dr
1st May credit card
Break up of INR
Interest 205.78 Dr
11th May 205.78 given below
GST on INR 205.78 *18% =
37.04 Dr
11thMay Interest INR 37.04
Closing Balance 7,152.81 Dr Total Payment Due

Interest Charged consists of following components:

No.
Balance Interest
Period of Calculation
(INR ) (INR )
days
30th
500 Mar to 17 500*17*3.75%*12/365 10.48
15th Apr
12th Apr
4,000 to 15th 4 4,000*4*3.75%*12/365 19.73
Apr
1st May
2,500 to 11th 11 2,500*11*3.75%*12/365 33.90
May
11th Apr
49.32 to 15th 5 49.32*5*3.75%*12/365 0.30
Apr
16th Apr
4,410 to 11th 26 4,410*26*3.75%*12/365 141.36
May
Interest
205.78
Charged
Axis Bank|Public

INR 4,410 is the remaining purchases balance after knocking off

the previous dues against the partial payment subject to
apportionment order in section D(vi).

Cycle 3: 12th May to 11th Jun

Suppose there is a purchase made on 13th May for INR 1,000 and
full payment of previous closing balance i.e. INR 7,152.81 is
made on 25th May, before due date. Another purchase of INR
5,000 is made on 31st May. Statement generated on 11th June will
consist of following components:

Transaction Amount
Date Explanation
Type (INR )
Closing balance of
Opening balance 7,152.81 Dr
previous statement
Purchase made on
13th May Purchase 1,000 Dr
credit card
Full payment towards
previous Total
25th May Payment 7,152.81 Cr
Amount Due = INR
7,152.81
Purchase made on
31st May Purchase 5,000 Dr
credit card
Break up of INR
11th June Interest 139.10 Dr
139.10 given below
GST on INR 139.10 *18% =
11th June 25.04 Dr
Interest INR 25.04
Closing Balance 6,164.14 Dr Total Payment Due
Interest Charged consists of following components, interest is
charged on all previous dues and fresh transactions till date of full
payment of previous dues:

No.
Balance Interest
Period of Calculation
(INR ) (INR )
days
12th
May to
6,910 14 6,910*14*3.75%*12/365 119.27
25th
May
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11th
May to
205.78 15 205.78*15*3.75%*12/365 3.81
25th
May
13th
May to
1,000 13 1,000*13*3.75%*12/365 16.03
25th
May
Interest
139.10
Charged

Minimum Amount Due (MAD)-

The monthly payment should cover at least the MAD. Any unpaid
MAD from the previous statements will also be added to the current
MAD to arrive at the MAD payable in the current statement. MAD
is computed as below, subject to a minimum of INR100:

MAD is computed as the sum of all instalments, all Fees, interest /

finance charges, taxes, the amount utilized over the credit limit (if
any) and 2% of remaining balance outstanding.

If the Total Amount Due (TAD) is less than INR 100, the MAD would
be equal to TAD

Illustration for Minimum Amount Due (MAD) Computation:

Assume that you have paid all previous dues in full, and do not have
any amount outstanding in your credit card account, and your
monthly statement is generated on the 15th of every month.

MAD computation logic

Sr. Txn Amount Cr/ MAD Amount in
Type
No. Date (INR) Db Contribution MAD (INR)
25th
a Purchase 5,000 Db 2% 100
Sep
1st
b Joining Fee 1,000 Db 100% 1,000
Oct
1st GST on
c 180 Db 100% 180
Oct Joining Fee
1st Cash
d 2,000 Db 2% 40
Oct Withdrawal
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Cash
1st
e Withdrawal 500 Db 100% 500
Oct
Fee
1st
f GST 90 Db 100% 90
Oct
Interest on
15th
g Cash 36.99 Db 100% 36.99
Oct
Withdrawal
15th GST on
h 6.66 Db 100% 6.66
Oct Interest
Total Due (INR) 8,813.65
Minimum Amount Due (MAD) 1,953.65

MAD = 2%*(5,000+2,000) +
100%*(1,000+180+500+90+36.99+6.66) = 1,953.65
Minimum Amount Due will be INR1,953.65

If you spend INR 5,000 and pay back exactly the Minimum Amount
Due (subject to a minimum payment of INR100) every month, it will
take you up to ~7 years to pay back the total amount. We therefore
suggest that whenever your cash flows allow, pay back the entire
outstanding or an amount substantially more than your Minimum
Amount Due.
Axis Bank|Public

Terms and Conditions – EMI/Loan Foreclosure

With effect from 10th November 2023, if a Loan facility/Loan is
foreclosed by the Cardholder during the Loan facility/Loan tenure,
the Cardholder shall be liable to repay Total Outstanding due
(including the principal outstanding, foreclosure charge and the
interest on the loan for the actual number of days till closure) from
the last billing date till the date of closure of Loan Facility/Loan, to
the Bank. In such a scenario, the following shall be the entries in
the card statement for the interest charge:
· A = Interest shall be debited for the entire remaining loan tenure
(i.e., last billing date till the date of closure of Facility tenure)
· B = Interest pertaining to period post loan foreclosure (i.e.,
foreclosure date to the date of closure of Facility tenure) shall be
credited on the card account.
Effectively, the net interest i.e. (A-B) shall be billed to the customer
for the number of days since last billing date to loan foreclosure
date.

If the Card Member is using revolving credit facility, this balance

will now attract applicable charges including finance charges for the
credit card. The Bank shall be entitled to demand immediate
repayment of such outstanding amounts.

Illustration: Assume that you have paid all previous dues in full,
and do not have any amount outstanding in your credit card
Account, and your monthly statement is generated on 25 th of every
month. You have taken Balance on EMI (BoE) of INR 5,000 for the
tenure of 6 months on 3rd May’23 with ROI 14%. 2 EMIs are
deducted till Jul’23 and you have requested for foreclosure on 17 th
Jul’23.

Date Transaction Amount Explanation

Type (INR)
3rd Availed BOE INR 5,000 Availed BOE (Balance
May’23 (Balance on On EMI) on credit card
EMI)
2nd 1st EMI INR Deducted EMI of amount
Jun’23 Amount 867.69 DrINR 867.69 (Principal =
INR 809.36, Interest =
INR 58.33)
2nd GST on INR 10.50 GST @18% on interest
Jun’23 Interest Dr 58.33*18% = INR 10.50
Axis Bank|Public

2nd 2nd EMI INR Deducted EMI of amount

Jul’23 amount 867.69 Dr INR 867.69 (Principal =
INR 818.80, Interest =
INR 48.89)
2nd GST on INR 8.80 GST @18% on interest
Jul’23 Interest Dr 48.89*18% = INR 8.80
17th Foreclosure of INR159.08 Foreclosure request on
Jul’23 BOE Dr 17th Jul’23. Debit of
Interest Debit interest of remaining
for EMIs # 3 to tenure (3rd Jul’23 to 2nd
6 Nov’23)
3371.84*14%*123
Days/365 days=159.08
(INR 3371.84 is the
principal outstanding
balance)
17th GST on above INR 28.63 159.08*18% = INR 28.63
Jul’23 interest Dr
17th Instalment INR Reversal of interest of
Jul’23 Interest 140.97 Cr unutilized period (17th
Reversal Jul’23 to 2nd Nov’23)
3371.84*14%*109
days/365 days= INR
140.97
(INR 3371.84 is the
principal outstanding
balance)
17th GST reversal INR 25.37 140.97*18%= INR 25.37
Jul’23 Cr
Effective Net INR 18.11 Interest from last billing
Interest date till the date of
closure of loan
Effective Net INR 3.26 GST on above effective
GST net interest

Above changes shall be applicable across Instant Loan on credit

card, Balance Conversion to EMI, Transaction Conversion to EMI
at merchant (Merchant EMI) or post-facto (Transaction EMI) across
all Axis Bank credit card. All other charges with regards to loan
foreclosure shall remain as per the existing Terms and Conditions.
Please refer to the following detailed Terms and Conditions:
Axis Bank|Public

• Loan on Credit Card -

https://www.axisbank.com/retail/cards/credit-Card /useful-
links/card-services
• Balance Conversion to EMI -
https://www.axisbank.com/retail/cards/credit-Card /useful-
links/card-services
• Transaction Conversion to EMI (TEMI) -
https://www.axisbank.com/retail/cards/credit-Card /useful-
links/card-services
• Merchant EMI (MEMI) -
https://www.axisbank.com/retail/cards/credit-Card /useful-
links/card-services

A) Credit and Cash Withdrawal / Advance Fees

• The Credit Limit: This is the limit assigned to the Cardholder.

The total outstanding, including all transactions, Fees and
Charges should not exceed this limit.

• Cash Limit: This is the Cash Advance Limit assigned to the

Cardholder. This limit is lower than the Credit Limit, and is a
subset of the overall Credit Limit.

A transaction fee is levied on cash withdrawn from ATMs. Also,

cash transactions always accrue interest from the transaction
date, unlike retail purchases, where interest accrual depends
on the payment of 100% balance payment by the Payment Due
Date

• Available Credit Limit: The Available Credit Limit at any time is

the difference between the assigned Credit Limit and the
outstanding balance on the Card at that point of time. The Add
- on Cardholder(s) will share this Credit Limit assigned to the
primary Cardholder

• Available Cash Limit: The Available Cash Limit at any time, is

the difference between the assigned Cash Limit and the
outstanding cash balance on the Card at that point of time.
Axis Bank|Public

• International Limit: International Limit is the limit assigned to

the customer for international usage. It is only applicable for
customers who have opted for international usage at the time
of Credit Card Application. This is as per the International Limit
mentioned on your Welcome Kit

• The Credit, Cash and International (if any) Limit will vary for each
Cardholder. It will be communicated to the

Cardholder in the Welcome Letter at the time of delivery of the

Card, and will also be disclosed in the monthly statement sent
to the Cardholder. The Available Credit Limit at the time of
generation of each monthly statement is provided as a part of
the said statement.

• Multi Cards-Limit sharing: Axis Bank at its sole discretion

reserves the right to provide a card type that is different from
the existing card type held by the Cardholder. The Credit
Limits and Cash Limits on any credit card at any point in time
are at the sole discretion of Axis Bank. Credit limit across all
your Axis Bank credit is shared. Irrespective of different
credit limits individually on your Axis Bank credit card, the
combined usage will be restricted to the shared limit. Credit
limits at individual card level or shared limit at customer level
are decided at sole discretion of the bank basis extant
internal guidelines. In situations where the outstanding
exceeds the credit limit assigned to the credit card standard
over limit charges will be applicable.
Axis Bank reserves the right to update the customer's
demographic and personal details as per the latest
application for his/her existing card(s) if any.
The maximum number of Axis Bank credit cards issued to a
customer is subject to the Bank’s internal policies and
discretion

• Credit limits across credit cards held by the customer is

subject to extant internal policy guidelines and at the sole
discretion of the Bank. In case a customer holds
multiple Axis Bank credit cards, limit across all cards is
shared and same across all cards. E.g. If the credit limit for
Customer is INR 1,00,000 and customer holds two credit
cards of Axis Bank, individual limit on each card shall be INR
Axis Bank|Public

1,00,000 and will be shared across both the cards. If

customer does transactions worth INR 90,000 on Card A,
available credit limit to be utilised across either of the cards
shall be INR 10,000 regardless of no spends done on card
B. Total customer limit in this scenario would not be 1,00,000
on Card A and 1,00,000 on Card B.
• In case customer holds one card of Axis Bank and applies
for another card from the Bank, same limit as applicable on
the first card shall also apply on the second card. However,
at the time of second card application, if the customer is
reviewed for a higher limit and has consented to the same
via second card application, revised limit shall be applicable
across all cards i.e. existing and new card issued to the
customer.
• Axis Bank shall at its sole discretion be entitled to review
(including enhancement or reduction) the credit limit
assigned on the card(s) held by the customer from time to
time. Basis such review, limit enhancement offer (with
specific validity period) will be made to the customer and
basis explicit customer consent, such enhancement shall be
processed across all credit card held by the customer,
subject to real time checks at the time of processing. The
credit limit increase is subject to the credit card account
being eligible on the date on which the action was taken for
the request and same would be processed within 3 working
days.
• In case the customer is not eligible for any limit
enhancement offer from the Bank, customers can request
for a review of existing credit limit basis submission of the
necessary documents as required the Bank. Such review
and enhancement (if any) is at the sole discretion of the
Bank. Such requests shall be processed within 7 working
days.

• RBI Guidelines on usage

As per RBI guidelines, all cards shall be enabled for use only
at contact based points of usage within India (ATMs and
POS i.e. point of sale devices). You can set or change your
usage preference and manage transaction limits on your
card anytime by enabling or disabling contactless,
international, online transactions via Mobile Banking App,
Axis Bank|Public

open, Internet Banking or simply contacting the customer

care / visiting the nearest branch. The contactless symbol
on the front face of your card signifies that the card is
contactless acceptance ready. If your card plastic does not
support any of the above mentioned transactions, you will
not be able to enable or disable preferences/limits, please
call the customer care or visit a branch for your request.

B) Credit - Free Period

The interest - free grace period could range from 20 to 50 days,

depending on the date of transaction. The interest – free credit
period is suspended if any balance from the previous month’s
bill is still outstanding.

Illustrative example for the calculation of the grace period:

For a statement of the period from 21st June to 21st July, the
Payment Due Date would be 10th August. Assuming that you
have paid your Total Amount Due of the previous month’s
statement by the Payment Due Date, the grace period would be:

1. For a purchase dated 24th June, the interest - free grace period
is from 24th June -10th August i.e. 47 days.

2. For a purchase dated 18th July, the interest - free grace period
is from 18th July to 10th August i.e. 23 days.

Thus, the grace period can vary depending upon the date of
purchase. However, if the Total Amount Due of the previous
month is not paid by the Payment Due Date, then the Free
Credit Period will be lost and there will not be any interest - free
period. For cash advances, interest is charged from the date of
transaction until the date of payment.

C) Billing and Statement

Axis Bank|Public

i] Billing Statement - Periodicity and mode of sending: The

Bank will send at your mailing address / e-mail address, as
per Bank's records, a statement / e-statement once a month
for there is any transaction or outstanding of more than INR
100 on the Card Account. Non - receipt of a Statement would
not affect your obligations and liabilities under this
agreement and you shall be liable to settle the outstanding
balance on the Card within the Payment Due Date.
Customers have a one-time option to reach out to Axis
Phone Banking to have the statement generation date
updated to one of the Bank’s existing billing cycles, subject
to payment of dues.

ii] The Bank will debit the Card Account for all debits received
from the Merchant Establishments and charges incurred,
and credit the Card Account for all payments made by the
Cardholder to the Bank and also for any payment in favour
of the Cardholder.

iii] The Bank may offer the Cardholder a revolving credit facility
wherein the Cardholder may choose to pay only the
Minimum Amount Due (MAD) as indicated on the Statement.
The Total Amount Due (TAD) from the Cardholder or the
MAD should be paid by the Cardholder on or before the
Payment Due Date which is also indicated on the Statement.

iv] Non-payment of the MAD by the Payment Due Date shall

render you liable to risk of withdrawal or suspension
(Whether temporarily or permanently) of the Axis Bank credit
card. A fee will be levied for such non - payment as well. The
Bank may, at its sole discretion, also instruct the Merchant
Establishment not to honour the Axis Bank credit card and/or
to take custody of the Card by hot listing the Card Number
in the Card Association System.

v] You may pay more than the Minimum Amount Due before
the Payment Due Date more than once, during the billing
period, or pay the balance outstanding on the Card Account
at any time before the due date.
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vi] Payments made towards the card outstanding are

acknowledged in subsequent statements. Payments
received against the Cardmember's card outstanding will be
apportioned in the order of:

1. Fees and Charges including taxes

2. Interest charges
3. Cash advances
4. Dial-a-Draft
5. EMI
6. Balance transfer
7. Purchases

vii] If any payment instruction issued by you is subsequently

dishonoured, the Card privileges may be suspended /
terminated and a fee, as mentioned in the Schedule of
Charges shall be levied to the Card Account at the sole
discretion of the Bank. Such a fee amount is subject to
change at the sole discretion of the Bank. The Bank also
reserves the right to initiate any appropriate legal action.

viii] Duplicate Monthly Account Statements will be provided by

the Bank to you only preceding your request, subject to
payment of service charge specified in Schedule of Charges
and which can be changed at the discretion of the Bank.

ix] In case of any change in your communication address / e-

mail address, you are advised to contact and update the
same with the Bank immediately to ensure that you receive
Statements regularly and on time.

x] Billing disputes – All contents of the Statement(s) will be

deemed to be correct and acceptable by the Cardholder(s)
unless within 60 days of the Issue of Statement, the
Cardholder(s) informs the Bank of any discrepancies. If the
aforesaid discrepancies are found to be legitimate by the
Bank, it may reverse the charge on a temporary basis until
the completion of subsequent investigations by the Bank to
its full and final satisfaction. If the said investigations
conducted by the Bank indicate that the liability of such
(discrepancies) a charge is accruing to the said
Cardholder(s), then the charge will be reinstated in the
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subsequent Statement and fees / charges shall be claimed

by the Bank in accordance with the charges indicated in the
Schedule of Charges.

xi] On availing the EMI facility, reward points if any that have
been accrued on the original transaction shall be reversed.
EDGE REWARD Points/ EDGE Miles/ cashback and all kind
of reward points will be debited for credit card transactions
which are converted to EMI. In case of cancellation of the
EMI transaction, reward points/ cashback shall not be
credited back for the original transaction.

D) Axis Bank RuPay Credit Card on UPI

These terms and conditions form the contract between the

User and the Axis Bank and shall be in addition to and not
in derogation of above listed Credit Card MITC.
This facility shall be made available only to the Users
satisfying the eligibility criteria and shall be provided at the
sole discretion of Axis Bank and may be discontinued by
Axis Bank at any time, with or without prior intimation to the
users.

Terms of Service

These terms and conditions for Credit Card on UPI are in

addition to the general terms and conditions of any account
or any other facility provided by Axis Bank to its Customers
1. This facility will be provided subject to approval of Axis
Bank RuPay Credit Card at the request of the User
2. The customer has to use the registered mobile number
linked with their Axis Bank RuPay Credit Card for linking with
UPI App
3. User will have to set a 6-digit UPI Pin to activate Axis Bank
RuPay Credit Card and authenticate payment transactions
via UPI App. The 4-digit Credit Card PIN will not be
considered for authenticating UPI transactions
4. UPI PIN set up will be considered as customer consent
for Credit Card enablement for all types of transactions
Axis Bank|Public

5. User can only make P2M transactions allowed on RuPay

network
6. If international transactions are enabled on your UPI App,
CC on UPI transactions will also be allowed
7. Transactions on P2P, P2PM, digital account opening,
lending platform, cash withdrawal at merchant, cash
withdrawal at ATM, ERUPI, IPO, Foreign Inward
Remittances, Mutual Funds and any other categories as
restricted by the Axis Bank / RBI are not allowed
8. Over and above Credit Card limits provided to customer
by Axis Bank, existing UPI transaction limits will also apply
9. Any fee, finance charges, surcharges or mark-ups
applicable on Credit Card transactions will be applicable on
CC on UPI transactions too
10. Cash withdrawal will not be allowed from CC on UPI
transactions
11. Any transaction done against CC on UPI will be
deducted from your existing Credit Card limit.
12. Charge back or refund can be raised by connecting with
Axis Bank or the UPI App on which the transaction was
completed.
13. If Fuel surcharge is levied, it will be waived off as per
existing terms and conditions of selected Axis Bank RuPay
Credit Card
14. This facility will not accept Axis Bank RuPay Credit Card
as a default option to receive funds
15. In case of renewal of Axis Bank RuPay Credit Card, user
has to re-register on UPI App with updated Credit Card
details
16. In case of device change, user has to re-register for
Credit Card on UPI app with same SIM. Application installed
in previous device will be de-registered.
17. For each rent payment identified through MCC 6513, a
rent surcharge fee of 1% will be levied on the CC on UPI
transaction amount.

E) Use of Credit Card

• The credit card is issued for personal expenses and

purposes only. The Cardholder must not use the credit
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card to purchase anything for resale, for commercial or

business purposes to derive any financial gains. The credit
card should be used only for lawful, bona fide personal
purposes and must not be used for any money laundering,
anti-social or speculative activities or must not be exploited
commercially in business (e.g. for working capital
purposes).
• All spends are considered for milestone spends except
Joining / Annual Fees, Forex markup, GST/VAT, DCC,
Fuel Surcharge, Late Payment fee, Debit Interest, Rent
Surcharge Fee, Cheque bounce fee.
• Card members are not permitted to make excess
payment into their credit card and artificially enhancing
their sanctioned credit limit for honouring high value
transactions. Card members are advised to approach Bank
for enhancement of credit limit if such need arises.
• Bank has the right to block a credit card if transactions
are observed on restricted MCC codes as per the RBI
mandate.
• To ensure that the credit card is being used as per the
regulatory guidelines, Terms and Conditions and applicable
policies of the Bank, Bank shall have a right to run periodic
checks on the credit card usage to identify whether there is
excessive utilization of credit limit beyond the sanctioned
limit in one statement cycle, unusual or excessive
utilization at few select merchants, to make repayment of
another credit card /loans, transfer funds to savings
account, possible collusion with merchant and/or usage
towards non-personal/ business related requirements,
over-use/ misuse of features/ offers/ programs towards
accumulation of undue reward points/ cash back / other
benefits amongst others. In such a scenario, Axis Bank
may, at its sole discretion, exercise its right to cancel the
concerned credit card and additional/add-on cards thereof
and withhold/cancel the Cashback/reward points earned at
customer level, without any notice to the Cardholder. Axis
Bank may also enquire with you over phone or through any
other means of formal communication and seek details,
information, proofs, etc., about the credit card transactions,
pattern of usage, etc. Non- satisfactory responses or no
responses from the Cardholder may lead to
blocking/closure of the credit card by Axis Bank.
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• If a Cardholder's Axis Bank credit card is terminated at

any time for any reason, whether by the primary
Cardholder or the Bank, the primary Cardholder will
forthwith be disqualified from earning the
Rewards/Cashback and all unused Reward/ Cashback
then accrued shall automatically be forfeited immediately
after voluntary or involuntary cancellation of the Axis Bank
credit card.
• NOC cannot be issued to a cardholder in cases where
the Axis Bank credit card has been terminated by the Bank
for breach of terms and conditions.
• No accumulation or redemption of Rewards Points by
conversion will be permissible if on the relevant date, the
Card has been withdrawn or cancelled or is liable to be
cancelled or the account of the Card member is a
delinquent Account
• The Bank may, at any time without prior notice, or stating
any reason whatsoever, refuse authorisation for a Charge
at a Merchant Establishment, and / or restrict or defer the
Cardmember's ability to use the Card and / or suspend or
cancel the Card. The Bank through the ATM, Merchant
Establishment, by itself may repossess / retain the credit
card, if it reasonably believes that it is necessary to do so
for proper management of credit or business risk, or if the
Card or Card Account is being misused or likely to be
misused.
• The Card may be suspended / withdrawn by the Bank at
its sole discretion, without being liable in any manner
whatsoever to you. Termination of the Card and this
Cardmember Agreement shall result automatically in the
termination of the privileges, benefits and facilities attached
thereto.
• The maximum length allowed for card embossing is 19
characters. If the embossing name exceeds this limit, the
card will not be processed.
• The Bank can change the features and benefits on any
credit card at any point of time with its discretion with prior
communication of 30 days.
• The Cardholder needs to activate the card within 30 days
from card issuance date, else, the card will be deactivated
permanently in the next 7 days.
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• If a credit card has not been used for a period of more

than one year, the Bank will initiate a process to close the
card after intimating the cardholder. If no reply is received
from the cardholder within a period of 30 days, the card
account shall be closed, subject to payment of all dues by
the cardholder.
• A cardholder is entitled to avail the welcome benefit for
Axis Bank credit card only once. In case of card
cancellation and subsequent re-opening of the same card
variant, the welcome benefit will not be applicable.
• If cardholder utilizes the card for any transaction
(Including EMI transaction) after the levy of Annual fee, the
cardholder request for the reversal of annual fee will not be
accepted even if the cardholder opts for card cancellation
• Multiple credit card applications can lead to multiple credit
inquiries, potentially impacting credit scores.

F) Method of payment with clearing Turnaround Time

(TAT)

Actual payment done by the customer and reversal/refund

received from the merchant are considered as payments.

Please note that any excess credit balance in the credit card
which is more than the net of outstanding balance and remains
unutilized till the credit card due date will be transferred to the
account linked with the Bank.

Payments towards the Card Account may be made in any of

the following ways:

1. Cash*: The Cardholder may deposit cash at any of the

branches of Axis Bank towards the Card payment. Such
payments at branches would attract a fee of INR 175 per
payment transaction.
TAT for clearance of cash payment – same day.
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2. Cheque / Draft*: Draw a cheque or draft favouring “Axis Bank

credit card No. XXXXXXXXXXXXXXXX" and drop it in to the
collection box of MINC / SKYFIN boxes / over the counter at
Axis Bank branches. Outstation cheques / drafts i.e. cheques /
drafts payable at cities other than specific cities (list of such
specific cities as decided by the Bank from time to time, is
available on request) may attract a processing fee.
TAT for clearance of Axis Bank cheque – 1 working day. TAT
for clearance of another bank cheque – 3 - 5 working days
based on realisation (Additional day required for Outstation
cheque clearance. Please check with the branch).

*In case a credit card Payment Due Date is falling on 2nd and
4th Saturday or on Sunday, branches will remain closed for
accepting cheque/ cash payment.

3. Internet payment through linked Axis Bank Savings

Account: The Cardholder can make an online payment
through the Axis Bank website. Just log into
www.axisbank.com. TAT for clearance – 1 working day.

4. Auto-Debit: The Cardholder can pay directly through the

Savings Account by giving an instruction in writing to debit the
payment from such accounts every month on the Payment Due
Date. In case the Payment Due Date falls on a Sunday, the
amount would be debited from such account on the next working
day. TAT for clearance – 1 working day.

5. Click to Pay / NEFT / VMT: Pay your Axis Bank credit card dues
from any of your other bank Savings Accounts using Click to pay
/ NEFT / VMT.
TAT for Click to pay clearance – 3 working days.
TAT for NEFT clearance – 1 working day.
TAT for VMT clearance – 2 working days.

6. Payment through ATMs: Pay your Axis Bank credit card dues
through your Axis Bank Debit Card at any Axis Bank ATM. TAT
for clearance – 1 working day.

7. IMPS Credit Card Payment: With IMPS, Cardholders can

make a payment to any Axis Bank credit card from any other
bank mobile application in real - time. Multiple Axis Credit Card
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Accounts can be registered on your mobile application for

making payments. And any one (colleagues / friends / spouse)
can make payments to anyone's credit card through this
facility.

TAT for clearance – same day.

8. Payment via 3rd Party Channels: Axis Bank recommends

cardholders to pay their credit card dues via above specified
methods. Any credit card payment made via other channels,
including any 3rd party apps non-affiliated with Axis Bank, may
have a higher TAT for clearance. Penal charges, as applicable
on the card variant, will be applicable if funds are not received
by Axis Bank by due date. For any queries arising from
delayed/non-reflection of payment on card made via non-
affiliated channels, customer may reach out to the respective
channels directly.

9. Payment for Non Resident Credit Card Holders: Bank

provides the facility of International credit card to its non-
resident credit card holders and mandates payments on such
credit card by using the Axis Bank NRE account. Auto debit
from such Axis Bank NRE account is mandatory for such non-
resident credit card holders. In case of payment to be made
from Axis Bank NRO account, a certain set of documents
including Form 15 CA/CB and a NRO bank account cheque
are required every-time you wish to make a payment from
NRO account. In the event of a payment made from a non-
NRE source without submitting the required documents, where
bank is able to establish a non-NRE source or has a reason to
believe it being from a non-NRE source, bank reserves the
right to deactivate International usage on the Card until such
time when such documents are made available to the Bank. In
absence of such documents made available within a stipulated
time, bank may mandate customer to file for compounding
covered in ‘Master Direction- Compounding of Contraventions
under FEMA, 1999’ (FED Master Direction No.4/2015-16
dated January 01, 2016 and updated as on January 04, 2021).
You can visit the below link to know more on compounding.
https://m.rbi.org.in/SCRIPTs/FAQView.aspx?Id=80
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10.In case of any credit into the card account other than customer
initiated payments/ merchant refunds, such credits shall not be
considered to adjust the Minimum Amount Due. Hence,
customers are requested not to reduce such credits while making
payment if they intend to make payment greater than or equal to
the Minimum Amount Due. Such credits include cashback,
service reversals etc.

Rest assured, such credits will be considered to compute the

subsequent months dues. Failure to pay the Minimum Amount
Due in such cases, may result in levy of fees & charges.

G) Termination / Surrender / Revocation of Card

Membership

The Cardholder may, at any time, choose to terminate / surrender

the Card Account with or without giving any prior notice. For
avoiding misuse, it is advised to cut the Credit Card into four
pieces ensuring that the hologram and magnetic strip are
destroyed permanently. The Cardholder may terminate the Card
membership at any time by writing to the customer service e-mail
id by indicating the complete Card Number or by calling Customer
Care (Refer Section “Contact Channels”). The termination shall
only be effective once Axis Bank receives the payment of all
amounts due and outstanding in respect of the said Card Account.
In the event of a Credit Card program closure or at the time of
renewal of a Credit Card, Axis Bank at its sole discretion reserves
the right to provide a card type that is different from the existing
card type held by the Cardholder. The Credit Limits and Cash
Limits on any Credit Card at any point in time are as per the sole
discretion of Axis Bank. The Card application shall continue to be
valid for any replacement Card provided at the time of closure /
renewal.

The Finance Charges will continue to be applicable even after the

closure of the Card Account, till the outstanding on the Card is
cleared fully.
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If the customer contacts the bank for cancelling their credit card
and the line gets disconnected or is subsequently unreachable,
the credit card will be blocked temporarily.
Also, the bank will try and contact the customer in the next 4
working days. In case the customer is still non contactable or has
not been able to contact the bank again, their credit card will be
processed for cancellation. Outstanding dues if any found on the
credit card will reflect in the next statement cycle. Once
the dues are cleared, the card will be cancelled permanently.

The Bank will also initiate the process to close that credit card if
the same has not been used for more than a year. For such
cases, Bank will intimate the customer and if no reply is received
within the timelines provided in the intimation, Bank will close the
card account (including addon cards, if any) subject to payment of
all dues by the Cardholder.

In case a Cardholder having negative Rewards Point Balance at

the time of closure, then the equivalent value of such negative
reward points will be converted to statement debit and is required
to be paid by the Cardholder along with any other dues.
Termination will be effective after payment of all amounts
outstanding on the card account. No annual, joining or renewal
fees shall be refunded on a pro-rata basis.

Example – Negative Reward Point Balance at the time of closure

: -1000

Upon closure, -1000 negative Reward Point balance will be

converted to statement debit of INR 200 i.e. 1000 Negative
Reward Points X INR 0.20 per Reward Point (this conversion
value may vary for different card variants). This amount will be
charged to the Cardholder account and is required to be paid by
the Cardholder along with any other dues. In case the primary
card is terminated for any reason, the facility of an Additional Card
will stand terminated.

The Bank shall not dispatch a credit card to a customer

unsolicited, except in the case where the card is a
replacement/renewal of a card already held by the customer. In
case a card is blocked at the request of the customer,
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replacement card in lieu of the blocked card shall be issued with

the explicit consent of the customer. Further, the customer will
have the choice to contact the client to cancel the card if he/she
does not wish to renew the card.

The card cancellation will also lead to the foreclosure of

EMI/ILCCs availed by the card holder and applicable Foreclosure
charges with GST will get levied.

For terms and conditions on credit card renewal, please visit -

https://www.axisbank.com/ncmitc

The card cancellation will also lead to the foreclosure of EMI/Instant

Loans availed by the card holder and applicable Foreclosure
charges with GST will get levied

H) Loss / Theft / Misuse of Cards

You must notify the Bank immediately on phone if the Card is

lost, stolen, if someone else knows your PIN or other security
information or if it being used without your permission. (Refer
Section “Contact Channels”).
A Police Complaint / First Information Report (FIR) must be
lodged immediately with the nearest police station, a copy of
which must be submitted to the Bank. In case of misuse, the
Bank's liability will be limited to the amount covered under Lost
Card Liability, subject to fulfilment of Policy Terms and
Conditions. The Cardholder will be solely liable for any misuse
of Cards for ATM or PIN/Password/OTP/mPIN/CVV based
transactions.

I) Communication regarding safe-keeping of PIN

The Personal Identification Number (PIN) issued to the

Cardholder for use with the Card or any number chosen by the
Cardholder as a PIN should be known only to the Cardholder. It
is for the personal use of the Cardholder, and is non-transferable
and strictly confidential. A written record of the PIN number
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should not be kept in any form, place or manner that may

facilitate its use by a third party. The PIN should not be disclosed
to any third party, either to staff of the Bank or to Merchant
Establishments, under any circumstance or by any means,
whether voluntary or otherwise. The Bank shall exercise care
while issuing the Cardholder’s PIN except to the Cardholder.

Insurance Cover for Cardholders

The Insurance covers mentioned below will be applicable

depending on the card variant type. Please go through the
welcome booklet for applicable insurance covers.

Air Accident Cover: Air Accident is valid only if the Axis Bank
credit card has been used at a Merchant Establishment or an
ATM for cash withdrawal at least 90 days preceding the incident
and the air ticket is purchased on the Axis Bank credit card. The
Cardholder's nominee shall not be entitled to any amount under
the Air Accident Insurance Policy unless all the dues with Axis
Bank are settled. Axis Bank shall have the first charge / lien on
the insurance amount for adjusting the outstanding amount.
Note: Air accident cover has been discontinued w.e.f.
31st October 2022.

Zero Lost Card Liability: Protection against fraudulent

purchase transactions is available, covering 30 days prior to the
reporting period from the moment the loss of Card is reported to
Axis Bank by the Cardholder. The cover is valid only for
fraudulent payment transactions and needs to be mandatorily
supported with an FIR. This insurance cover is not valid for ATM
and PIN/Password/OTP/mPIN/CVV based transactions.

Purchase Protection: Protection against fire or burglary within

90 days of purchases made on the credit card, needs to be
mandatorily supported with an FIR. Gross negligence on the part
of the customer leading to a loss will not be covered. Jewellery
and other perishable products are not covered.

Price Protection: The cover will reimburse for the difference

between the price paid with Axis Bank credit card for an item and
a lower price advertised price for the same item (same brand,
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make, model name and/or number). Cover will be applicable

only for amazon, Flipkart or reputed Online Purchase Site for
any item with an original purchase price above INR 2500. The
lower price must be on the same e-commerce company, the
printed advertisement must be published within 3 days of the
purchase and claim intimation must be within 7 days of printed
advertisement. (Contact the Bank for items covered under this
feature)

Credit Shield: Covers outstanding up to a specific amount on

the Card in the event of an accidental death.

Delay in Check - in Baggage: Reimburses cost of necessary

items for basic needs in case of baggage delay of more than 6
hours while travelling overseas. Valid only in case of flight ticket
purchased with Axis Bank credit card. Checked in Baggage
means the baggage handed over by the Insured Person and
accepted by an International Airlines / carrier outside India for
transportation in the same mode of conveyance as the Insured
Person travels and for which the carrier has issued a baggage
receipt.

Loss of Check - in Baggage: Covers loss of baggage or

damage to baggage in case of overseas travel. Valid only in
case of flight ticket purchased with Axis Bank credit card. Valid
only in case of flight ticket purchased with Axis Bank credit card.
Checked in Baggage means the baggage handed over by the
Insured Person and accepted by an International Airlines /
carrier outside India for transportation in the same mode of
conveyance as the Insured Person travels and for which the
carrier has issued a baggage receipt.

Loss of Travel Documents: Covers costs incurred in procuring

a passport, including the application fee for lost passport / other
travel documents while travelling overseas. Valid only in case of
flight ticket purchased with Axis Bank credit card.

K) Default
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1) In the event of a default i.e. if the Minimum Amount Due is not

paid by the Payment Due Date or breach of any clause of the
Card Member Agreement, the Cardholder will be sent reminders
from time to time by post, fax, telephone, e-mail, SMS
messaging and / or through third parties appointed for collecting
the dues. Any third party so appointed, shall adhere to the Indian
Bank's Association (IBA) code of debt collection.

2) Customers will be allowed a grace period of 3 days from the

payment due date, where payments are not overdue. This
facility is provided keeping in mind the processing time of
payments but the customer must clear his dues by the payment
due date which is mentioned in the credit card Statement.

3) The Bank shall report a credit card account as 'past due' to credit
information companies (CICs) and levy late payment charges
when a credit card account remains 'past due' for more than 3
days. The number of 'days past due' and late payment charges
shall, however, be computed from the payment due date
mentioned in the credit card Statement.

4) In the event that the Cardholder commits an instance of default,

the Bank at its sole discretion, will be entitled to:

a. Withdraw all credit card facilities to the Cardholder.

b. Ask the Cardholder to immediately pay all outstanding
balance on his Card.
c. Exercise the Bank’s right to lien and set - off the amount
outstanding against any monies / deposits / accounts
maintained in the Cardholder name with the Bank.

5) In the case of a default, the Bank can forward the default report
to the Credit Information Bureaus or to such other agencies as
approved by law. The time period between the Payment Due
Date and the billing date indicated on the billing statement is
considered as the notice period for reporting a Cardholder as a
defaulter.

6) The procedure for withdrawal of a default report and the period

within which the default report would be withdrawn after the
settlement of dues:
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*The Bank submits the Cardholder's data to CIBIL - Credit

Information Bureau (India) Limited twice in a month (cycle
date reporting and month end reporting) in the format
prescribed by the CIBIL. This data includes the repayment
status of all Cardholders, both defaulters and current, for the
previous month. CIBIL uploads the submitted data onto their
server in another thirty days.
In an event a customer opts for a compromise settlement or
instances wherein the account has been written off, the CICs will
be updated as settled & write off respectively.

5). Recovery of dues in case of death / permanent in capacitance

of the Cardholder: The complete outstanding balance (including
unbilled transactions) will become immediately due and payable
to Axis Bank. Axis Bank will be entitled to recover the total
outstanding from the estate of the Cardholder. The Bank will also
be entitled to recover the total outstanding from monies / deposits
/ accounts maintained in the Cardholder’s name with the Bank.

6). In an event where a credit card is closed, if the card has a credit
balance, the card will not get updated to CICs as 'Closed'. Only
those credit cards which are closed with Nil balance will be
reported to CICs as 'Closed'

L) Disclosure

Axis Bank may tie - up with credit bureaus authorised by the RBI
and will share credit information including, but not limited to, your
current balance, payment history, demographic details, etc. The
credit bureaus do not provide any opinion, indication or
comment pertaining to whether credit should or should not be
granted. It is in your best interest to maintain a good credit
history by paying the necessary dues in a timely manner. With
credit bureaus in place, responsible customers can expect faster
and more competitive services at better terms from credit
grantors default by customers would be available with credit
bureaus which in turn would impact your credit worthiness for
future requirements. Axis Bank will report customer information
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to credit bureaus on a monthly basis or such other time period

as may be agreed between the Bank and the credit bureaus. In
case of any billing dispute notified to Axis Bank. The Bank will
suspend reporting to credit bureaus till the dispute is resolved.
The Cardholder acknowledges that Axis Bank is authorised to
share information relating to the Cardholder / Add - on
Cardholder(s), including information relating to any default
committed by the Cardholder in discharge of his / her obligation,
as Axis Bank may deem appropriate and necessary, with any
existing or further credit bureaus as determined by the Bank
from time to time. Accordingly, the consent from Add - on
Cardholder(s) to disclose information to such credit Bureaus.
Such entities may further make available processed information
or data or products thereof to banks / financial institutions and
other credit grantors Credit Bureaus include Credit Bureaus,
Credit Reference Agencies, Credit Information Companies or
any other entity formed and authorised by RBI for the purpose
of collecting, collating and disseminating credit information
pertaining to borrowers.
If the Cardholder does not wish to receive any direct marketing
or tele calling / telesales calls from Axis Bank / its associates /
subsidiaries / agents, the Cardholder may opt out by registering
in the ‘Provider Customer Preference Register’ as per details
provided at the ‘TRAI’ website.

Axis Bank offer co-brand Credit Cards jointly with other

merchant/corporate. Bank may share revenue/fees with the
partner merchant/corporate under this arrangement. Customers
expressly consent Bank to share and disclose the information
shared by them with the Bank to Miles and More, Vistara
Airlines, Samsung, SpiceJet who is acting as the co brand
partner, for the purpose of enrolment, card feature fulfilment,
marketing, promotional activities, and benefit redemption. This
shall be applicable to co-branded Credit Cards like Axis Bank
Miles and More World Select Credit Card, Axis Bank Miles and
More World Credit Card, Axis Bank Vistara Infinite Credit Card,
Axis Bank Vistara Signature Credit Card, Axis Bank Vistara
Platinum Credit Cards, Samsung Axis Bank Infinite Credit Card,
Samsung Axis Bank Signature Credit Card, SpiceJet Axis Bank
Voyage Black Credit Card, SpiceJet Axis Bank Voyage Credit
Card and Axis Bank Shoppers Stop Credit Card. The co- brand
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partners are Miles and More, Vistara Airlines, Samsung,

SpiceJet and Shoppers Stop.

Axis Bank offers credit cards with variety of features and

benefits. For provision of the same, Axis Bank employs various
service providers on contractual basis to provide product
features/benefits/other value added services to Cardholder in
terms of vouchers /discounts /cashbacks /memberships
/insurance options like card protections plans, credit shield,
health plans etc. Cardholders has expressly consented to and
authorized Axis Bank to obtain, collect, process, record, share
and disclose Cardholder’s personal data including personal
information and sensitive personal information (“Personal Data”)
with the authorized service providers of Axis Bank, for the
purpose of enrolment, card feature fulfilment, marketing,
promotional activities, and benefit redemption. The Cardholder
understands and agrees that such consent shall hold valid for all
applicable Credit Cards like Axis Bank Neo Credit Card, Axis
Bank My Zone Credit Card, Indian Oil Axis Bank Credit Card,
Axis Bank Rewards Credit Card, Axis Bank Atlas Credit Card,
Axis Bank Select Credit Card, Axis Bank Privilege Credit Card,
Axis Bank Infinite Reserve Credit Card, Axis Bank Magnus
Credit Card, Axis Bank Pride Credit Cards, Axis Bank
Advantage Credit Card, Axis Bank AURA Credit Card.

Axis Bank, in tie up with insurance companies, offers insurance

cover with Axis Bank credit card to take care of the liabilities
arising out of lost cards, card frauds etc. (“Insurance Cover”). If
the Cardholder wishes to opt in for availing any such Insurance
Cover with the Axis Bank credit card, Cardholder confirms to
have read, understood and agreed to the following terms and
conditions set out below:
i. Cardholder hereby provides explicit consent to Axis Bank to
share his/her Personal Data with Axis Bank’s authorized service
providers and/or the tie-up insurance companies for the purpose
of calling and reaching out to offer the relevant insurance cover
on Cardholder’s Axis Bank credit card and for processing
Cardholder’s Personal Data for availing such Insurance Cover
(“Purpose”).
ii. Axis Bank is committed to protecting Cardholder’s privacy and
any Personal Data will be shared only with Axis Bank’s
authorized service providers and/or the tie-up insurance
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companies in accordance with the applicable data protection

laws and regulations. Axis Bank and its authorized service
providers/the tie-up insurance companies shall implement
reasonable security measures to safeguard Personal Data while
sharing the Personal Data for the Purpose.
iii. Axis Bank confirms that it shall ensure that the frequency of
such callings for the Purpose will be reasonable and in
compliance with relevant regulations. Axis Bank strives to
provide Cardholder with valuable information without causing
inconvenience.
iv. Axis Bank reserves the right to modify these terms and
conditions. Any changes will be communicated to the
Cardholder through appropriate channels.

Cardholder is hereby informed that while the time taken for credit
card approval may vary, the credit card delivery TAT from the
date of application shall be 14 days.

The card holder acknowledges that they have provided a mobile

number registered in their name in the Credit Card application.
If it is found later that the mobile number provided during the
credit card application is not registered in the card holder’s
name, they shall be liable and responsible for any activity /
transaction done through the mobile number on the credit card.

Axis Bank is a member of the Banking Codes and Standards

Board of India (BCSBI). Please visit the homepage of our
website to view our commitments under the BCSBI code.

M) Arbitration Clause

All disputes, differences and / or claims or questions arising out

of these presents, or in any way touching or concerning the
same or as to constructions, meaning or effect thereof or as to
the right, obligations and liabilities of the parties hereunder shall
be referred to and settled by arbitration, to be held in accordance
with the provisions of the Arbitration and Conciliation Act, 1996,
or any statutory amendments thereof, of a sole arbitrator to be
nominated by the Lender / Bank, and in the event of death,
unwillingness, refusal, neglect, inability or incapability of a
person so appointed, to act as an arbitrator, the Lender / Bank
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may appoint a new arbitrator to be a sole arbitrator. The

arbitrator shall not be required to give any reasons for the award
and the award of the arbitrator shall be final and binding on all
parties concerned. The Arbitration proceedings shall be held in
Mumbai only.

N) Prohibition Clause

International credit cards cannot be used on the internet or

otherwise, for the purchase of prohibited items such as lottery
tickets, banned or proscribed magazines, participation in
sweepstakes, payment for call back services, and / or such
items / activities for which no drawl of foreign exchange is
permitted.

O) FEMA (Foreign Exchange Management Act)

i) Usage of the Card for transacting outside India must be made

in accordance with applicable law, including the Exchange
Control Regulations of the RBI and the Foreign Exchange
Management Act, 1999, and in the event of any failure to do so,
you may be liable for penal action.

ii) Credit card cannot be used for making payments directly /

indirectly towards Overseas Forex Trading through electronic /
internet trading portals. This is prohibited as per regulatory
guidelines. For further details, please visit our website.

iii) The Card is valid for use, both in India as well as abroad. It is,
however, not valid for making foreign currency transactions in
Nepal and Bhutan.

iv) 100 % payment has to be mandatorily made through Auto pay

mode from Axis Bank NRE account only for NRI customers.

v) Cash payment will not be accepted for NRI Customers.

P) Unauthorized Electronic Banking Transactions in Card

account
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1) The Bank will not offer facility of electronic transactions, other

than ATM cash withdrawals, to customers who do not provide valid
mobile numbers to the Bank.

2)The Customer shall inform the Bank in writing within seven (7)
days, if any discrepancies exist in the Transactions / particulars of
the Balance on any statement / records that is made available to
the customer.

3) If the Bank receives any information to the contrary beyond

seven (7) working days, the customers’ liability shall be determined
as per the Banks’ Board approved policy which is available in Banks
website.

4) All records of your instructions and such other details (including

but not limited to payments made or received) maintained by the
Bank, in electronic or documentary form pursuant to the Terms and
Conditions herein, shall as against you, be deemed to be
conclusive evidence of such instructions and such other details.

5) In case of any dispute relating to the time of reporting and/or

Transaction/s made on the account or any other matter in relation
to the said account, the Bank shall reserve the right to ascertain the
time and / or the authenticity of the disputed Transaction and your
liability in case of unauthorised transactions in your card account
due to third party fraud or where you have not contributed for the
fraud will be driven as per the guidelines given in RBI Circular on
“Customer protection- Limited liability of customers in unauthorised
Electronic Banking transactions” Any changes in the regulations as
amended from time to time will be applicable and binding at that
point of time.

6) For Customer Care / Customer redressed contact details, kindly

refer our website www.axisbank.com/support

Q) Secured Credit Cards

1) The fixed deposit shall act as continuing security for ultimate

balance of all monies that may be due from customer to the bank
under secured credit cards or any other facility sanctioned by the
Bank.
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2) In case of default or credit facility or facilities not repaid on

demand, the Bank may take all necessary steps to prematurely
encash the fixed/term deposit or set off or uplift the securities/fixed
or term deposits hereby offered or held at any time or
transfer/assign or reassign the same considered to be reasonable
by the Bank and appropriate the net amounts towards discharging
of customer’s liabilities in the account(s) with the Bank of any of its
branches.

3) The Bank has the right to remove lien from the Fixed Deposit
linked to secured credit card on the basis of customer’s eligibility at
its sole discretion.

R) Classification as Special Mention Account (SMA) and Non-

Performing Asset (NPA)

On accordance with the provisions of the Regulatory Guidelines the

lenders are required to recognize incipient stress in borrower
accounts, immediately on default, by classifying them as special
mention accounts (SMA). The classification of borrower accounts
as SMA as well as NPA shall be done as part of day-end process
for the relevant date and the SMA or NPA classification date shall
be the calendar date for which the day end process is run.
Accordingly, the date of SMA/NPA shall reflect the assent
classification status of the account at the day-end of that calendar
date. An Illustration of such classification is as follows:

➢ SMA 0 - If due date of a loan account is March 31, 2021,

and full dues are not received on this date, the account
shall be SMA 0 on day end of March 31, 2021.
➢ SMA 1 - If it continues to remain overdue, then this
account shall get tagged as SMA-1 upon completion of
30 days of being continuously overdue i.e. April 30, 2021.
➢ SMA 2 - If the account continues to remain overdue, it
shall get tagged as SMA-2 on May 30, 2021
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➢ NPA – If the account continues to remain overdue

further, it shall get classified as NPA on June 29, 2021

As per RBI guidelines, classification of accounts as NPA is done

Borrower wise and not Facility wise and hence, it may be noted that
in case of non-payment of dues by the customer in case of any
facility availed from the Bank and consequently the account is to be
classified as NPA, all other loan/ credit card and accounts of the
Borrower/Card Holder, with the Bank, also shall be classified as
NPA and it shall entitle the Bank to recall all such loans/ credit card
/facilities availed from the Bank, irrespective of regular payment in
such accounts.

S) Most Important Terms and Conditions in Regional

Languages

Please visit www.axisbank.com for information on Most Important

Terms and Conditions in regional languages, Options available are
1) Marathi 2)Hindi 3)Bengali 4)Gujarati 5)Malayalam 6)Tamil
7)Telugu 8)Kannada

The Card holder hereby agrees and acknowledges that the Most
Important Terms and Conditions available in regional languages at
www.axisbank.com is the representative text of the English version
of the Most Important Terms and Conditions.

The Card holder agrees and acknowledges that in the event of any
inconsistency/discrepancy between the text provided in English
and regional languages of the Most Important Terms and
Conditions, the English version of the same shall prevail and shall
be binding on the Card holder.

Links for MITC available in regional languages:

Marathi - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-marathi.pdf

Hindi - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-hindi.pdf
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Bengali - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-bengali.pdf

Gujarati - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-gujarati.pdf

Malayalam - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-malayalam.pdf

Tamil - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-tamil.pdf

Telugu - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-telugu.pdf

Kannada - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-kannada.pdf

DISCLAIMER:

The Bank, its employees, agents or contractors shall not be liable

for, and in respect of any loss or damage whether direct, indirect or
consequential, including but not limited to the loss of revenue, profit,
business, contracts, anticipated savings or goodwill, loss of use or
value of any equipment including software, whether foreseeable or
not, suffered by the user or any person, howsoever, arising from or
relating to any delay, interruption, suspension, resolution or error of
the Bank in receiving and processing the request and in formulating
and returning responses or any failure, delay, interruption,
suspension, restriction, or error in transmission of any information
or message to and from the telecommunication equipment of the
user and the network of any service provider and the Bank's system
or any breakdown, interruption, suspension or failure of the
telecommunication equipment of the user, the Bank's system or the
Axis Bank|Public

network of any service provider and / or any third party who

provides such services as is necessary to provide the facility. Axis
Bank may at its sole discretion, utilise the services of external
service provider/s or agent/s and on such terms as required or
necessary, in relation to its products.
• Axis Bank will communicate the status of application form within
21 working days
• Axis Bank will never ask for card CVV, PIN, OTP or Internet
password to offer any deals, gifts, vouchers, redemption of reward
points, activation or cancellation of card. Kindly ignore such
requests on call/email. Confirm Axis Bank contact numbers on the
official website before any correspondence.
• Please ensure authenticity of the website and/or portal before
initiating any online/e-com transactions. Be aware of fake websites
that defrauders you of your money
• The card issued by the Bank is for personal use of the customer.
Bank does not encourage, or support transactions made on behalf
or benefit of a third party
• In case of merchant refunds / disputes for international
transactions, any rate difference arising out of currency fluctuation
would be borne by the customer

***End of Document***
Axis Bank|Public

Contact Channels

Customer Services

18605005555 or 18604195555 (charges applicable) or

18001035577 (toll-free) accessible from any landline or cell
phone in India

For ACE Credit Card: 18604191919 (charges applicable)

For Burgundy Private cards: 18002108888 (charges
applicable)
For premium cards: Vistara Infinite, Reserve, Select, Atlas,
Miles and More World Select and Infinite, please contact at:
1800 419 0065

+91-22-27648000 accessible from outside India.

E-mail ID: axisbank.com/support

E-mail ID for ACE Credit Card: service.acecard@axisbank.com

For LIC cards: 18004190064

Please click here to email bank at: axisbank.com/support

Grievance Redressal / Escalation

To,

Mr. Ashok Sunar, Nodal Officer

Axis Bank Ltd., NPC1, 5th Floor, "Gigaplex", Plot No. I.T.5, MIDC,
Airoli Knowledge Park, Airoli, Navi Mumbai - 400 708. E-mail ID:
nodal.officer@axisbank.com, Ph. 91-080-61865200. Timings:
9:30am to 5:30pm (Monday to Friday)

9:30am to 2:00pm (Saturday) Except Banking Holidays

Grievance Redressal Officer-Digital Lending

Name: Mr. Ashish Rajput

Designation: Assistant Vice President
Address: Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No
I.T.5. MIDC. Airoli Knowledge Park, Airoli, Navi Mumbai 400708
Axis Bank|Public

Contact no.: 8061865200

Timings: 9:30 am to 5:30 pm Monday to Saturday (except second
and fourth Saturdays and Bank Holidays).
Email : nodal.officer@axisbank.com

Any compensation applicable in any grievance will be provided as

per the compensation policy of the Bank available at
https://www.axisbank.com/docs/default-source/default-document-
library/Customer-Compensation-Policy.pdf

**End of Document**
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