2011 BMW 535xi

GENERAL INFORMATION Symptom Check List Worksheets

GENERAL INFORMATION

Symptom Check List Worksheets

* PLEASE READ THIS FIRST *

NOTE: This article is intended for general information purposes only. It does not apply
specifically to one make or model.

PURPOSE

NOTE: This article is intended for general information purposes only. It does not apply
specifically to one make or model.

WHY USE THE SYMPTOM CHECK LIST WORKSHEETS?

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One of the most difficult and critical lines of communication is between the service customer and the
technician. The clearer the technician understands the customer's concerns, the more likely the problem will be
"fixed right the first time".

The Symptom Check List Worksheets in this article are designed to improve this communication. When used
consistently, they can be helpful in reducing shop comebacks, increasing technician productivity, and producing
satisfied customers. They also provide other benefits:

 Reduce "No Trouble Found" problems

MAKING THE WORKSHEETS A PART OF YOUR NORMAL ROUTINE

The following information contains ideas that may be helpful in forming habits that promote daily use of the
Symptom Check Lists:

 HAVE THE SERVICE ADVISER FILL OUT THE FORM(S) WITH THE CUSTOMER WHENEVER
POSSIBLE.
 Place them in your night drop for the customer to fill out, along with an instruction sheet to help them
understand what to do.
 Hand out the worksheets to customers while they wait in line during the peak morning rush and ask them
to fill it out. It will save time for all concerned and improve the quality of information received from the
customer.
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GENERAL INFORMATION Symptom Check List Worksheets

 Make sure it is attached to the hard copy when it goes to the technician.
 Place a copy with the final repair papers and review it with the customer at delivery.
 Put a new worksheet in the glovebox of all departing customers.
 Require that you personally see a copy of all worksheets filled out for shop comebacks.
 Hold a shop meeting to get employee buy-in and their ideas on how to make it effective in your shop.

There are many other ways to utilize the concept, but as with every other idea, successful implementation
depends on employee involvement and buy-in.

SYMPTOM CHECK LIST WORKSHEETS

NOTE: Have the service adviser fill out this form with the customer whenever possible.

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 2011 BMW 535xi
GENERAL INFORMATION Symptom Check List Worksheets

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Fig. 1: Entire Vehicle - Symptom Check List For Customer

FULL VERSION - ALL ON FOUR PAGES

NOTE: Have the service adviser fill out these forms with the customer whenever

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 2011 BMW 535xi
GENERAL INFORMATION Symptom Check List Worksheets

possible.

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Fig. 2: Symptom Check List - Page 1

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GENERAL INFORMATION Symptom Check List Worksheets

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Fig. 3: Symptom Check List - Page 2

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GENERAL INFORMATION Symptom Check List Worksheets

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Fig. 4: Symptom Check List - Page 3

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GENERAL INFORMATION Symptom Check List Worksheets

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Fig. 5: Symptom Check List - Page 4

INDIVIDUAL SYSTEM-BASED CHECK LISTS

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GENERAL INFORMATION Symptom Check List Worksheets

NOTE: Have the service adviser fill out these forms with the customer whenever
possible.

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Fig. 6: Engine Driveability & Automatic Transmission

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 2011 BMW 535xi
GENERAL INFORMATION Symptom Check List Worksheets

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Fig. 7: Brakes, Steering, & Suspension

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GENERAL INFORMATION Symptom Check List Worksheets

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Fig. 8: Air Conditioning, Heater & Ventilation

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GENERAL INFORMATION Symptom Check List Worksheets

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Fig. 9: Electrical, Radio & Tape/CD Player

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Fig. 10: Manual Transmission & Clutch

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GENERAL INFORMATION Symptom Check List Worksheets

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Fig. 11: Squeak, Rattle, & Noise Conditions

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Fig. 12: Water Leak & Wind Noise

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