INDEX

SR.NO. POSITION
JOB DESCRIPTION OF:
1. Associate Vice President
2. Head- Medical Services
3. Sr. Manager Commercial
4. Executive- Finance
5. Assistant –Accounts/ Finance
6. Assistant-Credit Control/ Finance
7. Cashier
8. Manager-Hospital Administration/ Medical Services /
Support Services
9. Manager -CSSD
10. C.S.S.D. Trainee/Technician
11. Manager- Biomedical Engineering
12. Biomedical Engineer
13. Maintenance Engineer
14. Executive - House Keeping
15. F & B Service Manager
16. Chief Dietician
17. Dietician
18. Trainee Dietician
19. Head -Pharmacist
20. Assistant- Pharmacist
21. Sr. Executive -Administration
22. Manager Marketing- Trade team
23. Manager Marketing-Corporate Team
24. Manager- Human Resource
25. Executive -Human Resource
26. Officer- Human Resource
27. Management Trainee
28. Manager- Materials
29. Officer-Materials
30. Assistant Materials
31. KEY MEDICAL POSITIONS
32. RMO (Resident Medical Officer)
33. CMO (Casualty Medical Officer)
34. Registrar (Ward)
35. Registrar (Pediatrics)
36. Registrar (Orthopedics)
37. Chief of Critical Care Unit
38. Neurophysician
39. Neurosurgeon
40. Orthopedic Surgeon
41. Ophthalmologist
42. Obstetric & Gynecology
43. Plastic & Cosmetic Surgeon
44. Dermatology & Skin Care
45. Pediatrician
46. Gastroenterologist
47. Laparoscopy Surgeon
48. Interventional Cardiologist
49. Cardio-Vascular Thoracic Surgeon
50. Anesthesiologist
51. Radiologist
52. Junior Consultant
53. Clinical Associate
54. Pathologist
55. Biochemist
56. Microbiologist
57. Blood Bank Officer
58. Physiotherapist
59. Senior Physiotherapist
60. Junior Physiotherapist
61. Chairman - Infection Control Committee
62. NURSING SERVICES DEPARTMENT
63. Nursing Superintend
64. Deputy/Assistant Nursing Superintendent
65. Nursing Supervisor/ Nursing Officer
66. Nurse at Pediatrics and Neonatal ICU
67. Nurse Educator
68. Executive –ICU/SICU
69. Executive-OT
70. Executive-dialysis
71. Executive-Cath Lab
72. Infection Control Nurse
73. Nursing Staff- ICU/SICU
74. Staff Nurse -OT
75. Staff Nurse - Casualty/Emergency
76. Staff Nurse - Endoscopy
77. Staff Nurse - Cath Lab
78. Nursing executive
79. Coordinator
80. Assistant-Nursing Services
81. Nursing Executive Endoscopy
82. Staff nurse dialysis
83. Staff Nurse - Wards
84. Ward Clerk
85. TECHNICIANS
86. Electro Physiology Technician (EEG/ECG)
87. Radio Imaging Technician (X Ray)
88. CT Scan & MRI Technician
89. Medical Lab/ Pathology Technician
90. Blood Bank Technician
91. Cardiology Technician
92. Operation Theater Technician
93. Catheterization Lab Technician
94. Endoscopy Technician
95. Medical Records Technician
96.
CUSTOMER CARE DEPARTMENT
97. Customer Care Officer (Help Desk)
98. Customer Care Officer (Telephone Handling, EPBAX)
99. Customer Care Officer
100. Customer Care Executive –Patient Services
101. Customer Care Executive –OPD & Billing
102. Customer Care Executive –Health-Check Ups
103. Customer Care Officer (Registration & Billing)
JOB DESCRIPTION OF ASSOCIATE VICE PRESIDENT

Qualification: M.B.B.S./ M.H.A./ D.H.A.

Reporting to: CEO

Job Summary:
With the authority from and within the policies and directives of the Company,
the Associate Vice President, coordinates all operations of the hospital regarding
the primary objectives of the hospital: patient care, education, research, and
community health, always within the policies of the hospital.

Job Duties:
General
• To administer, direct and co-ordinate all activities of the hospital.
• To carry out the objectives in the provision of Health care.
• To promote furtherance of education and research.
• To participate in community health programs.
• To be responsible for operation of the hospital for the application and
implementation of established policies.
• To have liaison with the governing authority, the Medical staff and
departments of the Hospital.
• To organize the functions of the hospital through appropriate
departmentalization and the delegation of duties.
• To establish the formal means of accountability from those to whom he has
assigned his duties.
• To regularly schedule interdepartmental and departmental meetings where
appropriate.
• To maintain liaison between medical staff and other departments.
• To name appropriate departmental representatives to multidisciplinary
committee of the hospital.
• To report & represent the hospital in the meetings of the governing bodies
regarding the total activities of the institution as well as governmental
development which affects health care.
• To provide for personnel policies and practices that adequately support
sound patient care and maintain accurate and complete personnel record.
• To review and act upon the reports of authorized inspecting agencies.
• To implement the control and effective utilization of physical and financial
resources of the Hospital.
• To employ system of responsible accounting including budget and internal
control.
• To participate or represent in community, state and national hospital
association and professional activities, which define the deliveries of health
care services and facilities and to provide them acceptable public relations
program.
• To pursue a continuing program of formal and informal education in health
care administrative and management areas.
• To maintain, strengthen and broaden his concepts, philosophy and ability as
a healthcare administrator.
• To delegate administrative responsibility to managers and departmental
heads.

Administrative
• To review and evaluate the existing policies and procedures, and work
methods by means of periodic and special studies; work out improved
methods and procedures to achieve the objectives of the hospital.
• To develop standards, methods and measurements of the hospital activities.
• To interpret and transmit policies of the Company to the personnel and
medical staff and to see to their implementation.
• To be responsible for confessional medical care and free care, if any.
• To prepare the annual capital and operating budget with the help of the Sr.
Manager Commercial and the budget committee, if any, for presentation to,
and approval by the Company showing the expected receipts and
expenditures, assets and liabilities, plans for alterations or any addition in
buildings and equipments.
• To operate the bank account of the hospital.
• To report periodicals for the Company HO concerning various departments
of the hospital and their financial condition.
• To meet departmental heads, to coordinate their activities, formulate
programs for the hospital, and solve administrative problems.
• To make arrangement so that the medical service is rendered with efficiency,
paying attention to the quality of care and keeping in mind the objectives of
the hospital.
• To attend meetings of the medical staff and other hospital committees.
• To investigate and refer grievances referred by the personnel manager to the
administrative team.
• To listen to administrative problems and proceed with the necessary action.
• To supervise all business affairs of the hospital together with the
Administrative team.
• To maintain committee records and personal files of Administrative team
• To convene the Administrative team meetings and the Medical staff meetings
• To conduct weekly administrative rounds of all the departments
• To coordinate in all areas of operation of the hospital.
• To implement plans and monitor their continuity, evaluation, and reports.
Personnel Duties
• To oversee so as to create an organizational climate conducive for the growth
and development of the personnel and for the effective achievement of the
goals of the hospital.
• To select and employ, supervise and discharge all employees authorized by
the Company in the personnel budget, except the administrative team which
is appointed by the Company HO as are the senior medical staff.
• To select departmental heads, prescribe duties, responsibilities and
employment conditions of all heads of departments and of other employees.
• To work out the organization chart, and line of authority, and fix areas of
responsibility for the approval of the Company HO.
• To maintain sound personnel practices and develop an adequate personnel-
staffing plan.
• To educate all personnel of the necessity of working through proper channels.
• To develop cooperative relationships among the departments.

Medical/Staff
• The role of the General Manager is to assist the medical staff in its service and
patient care management by providing the means through which this service
can be rendered with top-level quality. It is the responsibility of the
administration to develop mechanisms and systems environment conducive
to quality care and patient's early recovery.
• To assist in the implementation of medical staff by laws.
• To act as liaison officer between the Company and the medical staff, in
matters of profession care and maintenance of good standards of treatment.
• To support and provide leadership in improving patient care programs and
development of programs for the staff.
• To negotiate contracts of medical staff.
• To promote the most efficient use of available health services and facilities.

Public Relations
• Responsible for maintaining good public relations with the community, other
institution, the government, and the public.
• To extend the courtesy of accommodation to guests whose presence in the
hospital is duly recognized.
• To solicit contributions for the hospital through personal contact with citizens
in the community and direct other fund-raising activities.
Company
• To act as the legal representative of Company in the administration of the
hospital. The AVP has the authority and responsibility for the administration
of the hospital in all its activities and departments in accordance with the
policies adopted by the Company.
• To supervise all business affairs of the company.
• To submit reports of activities to the Company or their authorized
committees.
• To attend all meetings of the Company, and their committees.
• To serve as liaison officer to channel all official communication and contact
between the company, the medical staff and senior administrative staff.
• To sign contract, documents and instruments authorized by the Company.
• To prepare and submit to the Company HO, the original and subsequent
revisions of a plan of organization of the personnel concerned with the
operations of the hospital.
• To present an annual budget of capital expenditure and income to the
Company HO.
• To prepare a five-year projection plan in consultation with the department
heads.
• To co-operate with the company HO on policies and decisions applying to the
administration of the hospital.
• To ensure that all physical property of the company is kept safe and in a good
state of repair, and is in an operative condition.
• To maintain files of all original documents regarding the hospital such as
deed leases and contracts, and has the custody and use of the seal of the
hospital in matters that bind the organization to any transaction approved by
the board.

Skill Sets:
• Enthusiasm Verbal Ability/Communication Skill
• Technical Knowledge
• Analytical Skill
• Interpersonal Skill
• Problem Solving/Decision Making

Others
• Empathy
• Punctuality
• Leadership qualities
JOB DESCRIPTION OF THE HEAD MEDICAL SERVICES

Qualification: M.B.B.S./ M.H.A./ D.H.A.

Reporting to: Associate Vice-President

Job Summary:
The Head Medical Services, coordinates all operations of the hospital regarding
the primary objectives of the hospital: patient care, education, research, and
community health, always within the policies of the hospital.

Job Duties:
General
• To administer, direct and co-ordinate all activities of the hospital.
• To carry out the objectives in the provision of Health care.
• To promote furtherance of education and research.
• To participate in community health programs.
• The Associate Vice President is responsible for operation of the hospital for
the application and implementation of established policies.
• To have liaison with the governing authority, the Medical staff and
departments of the Hospital.
• To organize the functions of the hospital through appropriate
departmentalization and the delegation of duties.
• To establish the formal means of accountability from those to whom he has
assigned his duties.
• To regularly schedule interdepartmental and departmental meetings where
appropriate.
• To maintain liaison between medical staff and other departments.
• To name appropriate departmental representatives to multidisciplinary
committee of the hospital.
• To prepare reports for & attend meetings with the governing bodies
regarding the total activities of the institution as well as governmental
development which affects health care.
• To provide for personnel policies and practices that adequately support
sound patient care and maintain accurate and complete personnel record.
• To review and act upon the reports of authorized inspecting agencies.
• To implement the control and effective utilization of physical and financial
resources of the Hospital.
• To employ system of responsible accounting including budget and internal
control.
• To participate or represent in community, state and national hospital
association and professional activities, which define the deliveries of health
care services and facilities and to provide them with acceptable public
relations program.
• To pursue a continuing program of formal and informal education in health
care administrative and management areas.
• To maintain, strengthen and broaden, his concepts, philosophy and ability as
a healthcare administrator.
• To delegate administrative responsibility to managers and departmental
heads.

Administrative
• To review and evaluate the existing policies and procedures, and work
methods by means of periodic and special studies; work out improved
methods and procedures to achieve the objectives of the hospital.
• To develop standards, methods and measurements of the hospital activities.
• To interpret and transmit policies of the Company to the personnel and
medical staff and to see to their implementation.
• To meet departmental heads, coordinate their activities, formulate programs
for the hospital, and solve administrative problems.
• To make arrangements so that the medical service is rendered with efficiency,
paying attention to the quality of care and keeping in mind the objectives of
the hospital.
• To attend meetings of the medical staff and other hospital committees.
• To investigate and refer grievances referred by the personnel manager to the
Administrative team.
• To listen to administrative problems and proceed with the necessary action.
• To supervise all business affairs of the hospital together with the
Administrative team.
• To maintain committee records and personal files of administrative team
• To convene the Administrative team meetings and the Medical staff meetings
• To conduct weekly administrative rounds of all the departments
• To coordinate in all areas of operation of the hospital.
• To implement plans and monitor their continuity, evaluation, and reports.

Personnel Duties
• To oversee so as to create an organizational climate conducive for the growth
and development of the personnel and for the effective achievement of the
goals of the hospital.
• To select departmental heads, prescribe duties, responsibilities and
employment conditions of heads of specific departments and of other
employees.
• To maintain sound personnel practices and develops an adequate personnel-
staffing plan.
• To educate all personnel of the necessity of working through proper channels.
• To develop cooperative relationships among the departments.

Medical/Staff
• The role of the General Manager is to assist the medical staff in its service and
patient care management by providing the means through which this service
can be rendered with top-level quality. It is the responsibility of the
administration to develop mechanisms and systems environment conducive
to quality care and patient's early recovery.
• To assist in the implementation of medical staff by laws.
• To act as liaison officer between the Company and the medical staff, in
matters of professional care and maintenance of good standards of treatment.
• To support and provide leadership in improving patient care programs and
development of programs for the staff.
• To promote the most efficient use of available health services and facilities.

Public Relations
• Responsible for maintaining good public relations with the community, other
institutions, the government, and the public.
• To extend the courtesy of accommodation to guests whose presence in the
hospital is duly recognized.
• To solicit contributions for the hospital through personal contact with citizens
in the community and direct other fund-raising activities.

Company
• To attend all meetings of the company, and their committees.
• To serve as liaison officer to channel all official communication and contact
between the company, the medical staff and senior administrative staff.
• To ensure that all physical property of the company is kept safe and in a good
state of repair, and is in an operative condition.
• To maintain files of all original documents regarding the hospital such as
deed leases and contracts, and has the custody and use of the seal of the
hospital in matters that bind the organization to any transaction approved by
the board.

Skill Sets:
• Enthusiasm Verbal Ability/Communication Skill
• Technical Knowledge
• Analytical Skill
• Interpersonal Skill
• Problem Solving/Decision Making
Others
• Empathy
• Punctuality
• Leadership qualities
 JOB DESCRIPTION OF SENIOR MANAGER COMMERCIAL

Qualification: Graduate/ I.C.W.A./ C.A. & Up to 8-10 years of experience.

Reporting to: Associate Vice President of the Hospital.

Job duties:

• To direct and co-ordinate hospital activities concerns with financial

administration, general accounting, patient business services and financial &
statistical reporting.
• To administer HIS and Oracle systems and support.
• To device and install new and modified accounting system and to provide
complete and accurate records of the hospital assets, liabilities and financial
transactions.
• To monitor collections of out standings & ensure all process controls are in
place.
• Ensuring that monthly VAT and Luxury Tax returns prepared correctly and
filed in time.
• To compile with the information of new equipment such as cost and labor
saving features.
• To prepare & direct subordinate in preparing Hospital budgets based on past,
current and anticipated expenditure of revenues.
• To direct compilation of data and preparation of financial and operating
reports for planning effective administration of activities by management.
• To prepare detail analyses of financial statements to reflect variances in
income expenditure and capital asset value from previous period.
• To make recommendations to administrations concerning means of reducing
hospital operating cost and increases in revenues based on knowledge of
market trend, financial reports and industry operating procedures.
• To arrange for audit of the Hospital accounts, computes and records
depreciation on building equipment and real estate holdings.
• Providing inputs for pricing decision
• Authorisation of all Purchase Orders of consumables & implants
• Preparation of monthly MIS Reports
• Supervision of the following other functions:
a. Cash
b. Consumables, implants and Drugs
c. Credit Control
d. Statutory dues and Liabilities
e. Payments
f. Payroll
g. Maintenance of Accounts and Audit
h. Budgeting, Costing and Financial Planning

Skill Set:

Verbal Ability/Communication Skill (Written & Oral)

Numerical Ability

Problem solving / Decision making skills:

• To think independently and exercise ones own judgment in determining
actions during emergencies and challenging situations.

Interpersonal Skills:
• To develop cordial relations with other departmental personnel.
• To develop relations characterized by sympathetic understanding and
emotional affinity.

Other Skills, which includes:

• Patience
• Alert/Promptness
• Punctuality
• Presence of mind
• Enthusiasm
 JOB DESCRIPTION OF EXECUTIVE FINANCE

Qualification: Graduate/ CA Inter \ ICWA Inter\ M. Com

Reporting to: Sr. Manager- Commercial.

Job Duties:

• Cash:
• To ensure that cash collections for the day are deposited in the bank on the
immediate following day.
• To reconcile physical cash balances with the books of account

• Payments:
• Calculation of Doctors fee payable every month and release of payments by
12th of every month
• To ensure that payments are made on time to suppliers as per the terms
agreed upon.
• To interact with suppliers in case of any billing related queries.
• To ensure that all payments are made only after proper approval and
authorization from the requisite persons

• Statutory Payments:
• To deduct and pay TDS within the time stipulated by the relevant act.
• To deposit PF and PT deducted from employees within the stipulated period.
• To ensure no delays take place in remitting statutory payments to the
government.
• Preparation monthly workings of Luxury Tax

• Payroll:
• To validate the summary output generated by HR and organizing the timely
payment of salaries.
• Passing appropriate accounting entries for the all payroll related transactions.

• Accounts, Audit and MIS:

a. To close the accounts every month by 5th of Next month.
b. Preparation of Sales flash by 1st Morning 9 am every month
c. To prepare and provide all the input data for MIS reports
d. To prepare Trial Balance and such other reports as required by Corporate
Office
e. To complete the statutory Audit and tax Audit within the specified time in
co-ordination with the Auditors.
• System Implementation:
a. To ensure that systems implemented are according to the specifications
provided.
b. To impart training to subordinates with respect to system.
c. To gradually implement all the features of the system with the co-operation
of the IT department.

Skill Sets:

• Verbal Ability/Communication Skill

• Ability to comprehend verbal instructions given by the supervisor or head of
the department.

• Problem solving / Decision making skills

• To think independently and exercise ones own judgment in determining
actions during emergencies and challenging situations.

• Analytical Skill

• Numerical Ability

Other Skills

• Have an affinity for teamwork.

• Leadership qualities.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions.
 JOB DESCRIPTION OF ASSISTANT –ACCOUNTS/ FINANCE

Qualification: Graduate (B.Com) and up to 3-5 years of work experience.

Reporting to: Executive - Finance

Job duties:

• Accounts:
• Data entry of Payments, Credit Sales, Purchases and Journals into oracle.
• To Validate Supplier- Consumables /Pharmacy payment Bills in Oracle
System & make their timely payments Due date wise.
• To make all statutory payments.
• To ensure that TDS is paid on time and providing the monthly e-tds data to
CH Road.
• To handle Petty cash payments & accounting the same in the Oracle system &
reconciling the Cash A/c.
• To obtain daily revenue figures of IP,OP,& Pharmacy collection & the Daily
Deposits and preparation of daily MIS
• Issuing of TDS certificates to Doctors & Form 16 to Employees.
• Filing of all transaction vouchers \ bills \ documents properly.

• Payments:
• To ensure payments of vendors done on regular basis & validate the same in
the accounting system as per provision made in budget.
• To ensure payments after verification of certification by Material department
for the purchase of items.

• Cash: (In absences of the Cashier)

• To attend cash counter and collect money from patients discharged.
• To disburse petty cash payments
• To prepare a JV of the daily transactions and reconcile the cash collected
• To deposit the money collected into bank daily
• To follow up IOU’s
Skill Sets:

Technical Skill:
• To have sound knowledge of the existing accounting system.
• Ability to learn various other accounting packages.

Verbal Ability/Communication Skill:

• To think independently & exercise one’s own judgment in deterring action.
• To give accurate & tactful explanation to the employees & retainers regarding
their salary queries.
• To develop cordial relations with other depts. and have an empathetic
approach.

Numerical Ability:
• Accuracy in the Job undertaken.
• To be good with numbers and calculations.

Problem Solving/Decision Making:

• To handle problems/ issues regarding the job & able to take decision
regarding the same.

Others:

• Punctuality
• Emotional Maturity & Patience
• Enthusiasm & cheerfulness in work area
• Alertness & promptness
• Co-ordination with other departments
 JOB DESCRIPTION OF ASSISTANT-CREDIT CONTROL/ FINANCE

Qualification: Graduate (B.com)

Up to 4 years of experience

Reporting to: Senior Manager Commercial

Job duties:

• Handling all debtor receivables,

• Solving all queries, which are related to bill.
• Checking all IP files before dispatch and ensuring that bills promptly.
• Checking the reasons of cancellation of bill, free bill, discount bill, refund
bill.
• Making the changes of packages rates/tests rates as per the Company
Agreement.
• Maintaining the Debtors aging report for OP & IP
• Communicate with the companies and TPA’s for follow-up on the payments
of bills.
• Interaction with the patients for payments of the dues, which are not made by
the TPA or company.
• Check the bottlenecks that arise in the payments and solve the problems
regarding the bills
• Decisions making regarding payments high amount bills to reduce the
outstanding of the company.

Skill Sets:
Verbal ability/communication skill:
• High persuasive skills
• High patience and persistence

Problem solving/decision making:

• Numerical ability:
• Good at deciphering the bills, there break ups, summary.

• Technical:
• Tally 5.4
• Excellent in computer software (Windows, MS Office, Internet)
• Functional and Working Knowledge of HIS system.

• Interpersonal Skills:
• Good interpersonal skills to communicate with the customer care for details
of the bill.
• Communication with the doctors for any techno-medical clarifications of any
query by the TPA’s , companies.

• Analytical:

• Analyzing the bills for any discrepancies.

• Maintaining the debtors aging report and keep the management informed
about the payments and non-payments.
 JOB DESCRIPTION OF CASHIER

Qualification: Commerce Graduate or Any graduate with past experience

Reporting to: Finance Executive

Job duties:
• Collection of IP related receipts and Payments and collection from all billing
counters
• Tallying User wise Collection of OP
• Collection of Pharmacy Cash
• Posting of cheques recd from TPA in HIS module
• Passing entries of credit card payment recd, cash receipts & all other cash
related entries in Oracle Financials (Accounting system)
• Tallying cash every day.
• Co-coordinating with banks for cash/chq deposit and withdrawal.
• Posting all receipt/refund entries in Oracle Financials
• Troubleshooting Credit Card swiping machine problems and resolving them
after co-ordination with the respective bank.
• Preparation of Daily Journal Entry for the days transactions

Skill Sets:

• Analytical Skill

• Verbal Ability/Communication Skill.

• Numerical Ability

• Problem Solving/Decision Making

Others:
• Patience
• Presence of Mind
• Alertness/Promptness
 JOB DESCRIPTION OF MANAGER-HOSPITAL ADMINISTRATION/
MEDICAL SERVICES / SUPPORT SERVICES

Qualification: Graduate/ M.H.A./ D.H.A. Experience of minimum 5 years.

Reporting to: Head – Medical Services and Associate Vice President of the
Hospital

Job duties:
• To direct, supervise and coordinate functions and activities of one or more
hospital departments.
• To assume all duties of the Head – Medical Services during his/ her absences.
• To supervise in administration and co-ordinations of hospital activities.
• To consult with and advises departmental needs on problems relation to
operations of the hospitals.
• To recommend changes in administrative policies so as to carry out objectives
of the hospital more effectively.
• To assist in preparation of budgets and allocations of funds based on studies
of cost, review of departmental budget estimates, familiarity with operating
procedures, and discussion with departmental heads.
• The HA may direct changes in procedures in any or all departments.
• To recommend improvement of hospital facilities, including construction or
renovation of structure and purchase of new equipment based on personal
inspection of premises, consideration of hospital policies, knowledge of
community needs and resources.
• To interpret hospital and departmental policies, objectives and operational
procedures through department heads.
• To resolve problems with department heads concerning such items as
staffing, utilization of hospital facilities, equipment and supplies.
• To meet with staff members to interpret changes in operational procedures.
• To meet with members of community and to promote good public relations
for the hospitals.
• To attend meeting of professional civic and service organizations as a
representative of the hospital.
• The following departments will be directly under the supervision of Hospital
Administrative. They are:
o Front Office (enquiry, registration, admission, billing etc);
o Telephone Console;
o Out Patient Department,
 o Artificial Kidney Dialysis,
o Pantry;
o Housekeeping;
o Security;
o Maintenance.
o CSSD
o Medical Staff-RMO/Registrar/Consultants, etc.

• To educate the staff about the policies.

• To be responsible to maintain the quality of system support for logistics
management, enquiry by the patient or public, Registration for OPD,
Investigation, Admission, patients support and care according to the
standards laid down by the Company.
• To submit at intervals, reports on the quality of system and customer care
and working of the departments.
• To communicate information or decisions to the medical staff.
• To Schedule duties of staff in such as way to have efficient working.
• To help in scheduling of OPD slots and any other medical or paramedical
services in association with Head- Medical Services.
• To enforce staff rules and discipline of the doctors in consultation with the
Head- Medical Services.
• To bring all information to the Company HO through Head- Medical Services
if any staff is required to be censored.
• To sign all leave applications pass through him for sanction by the Head-
Medical Services.
• To do performance reviews of staffs in consultation with the Head- Medical
Services / Associate Vice-President.
• To be a member of the budget committee, and therefore screen budget, for the
staff in the departments under the charge.
• To coordinate with Manager- Medical Services & Nursing Superintendent for
formal system of allocation of the hospital beds and ensures smooth working
of the system.
• To ensure that the store supplies are under the strict system of material
management.
• To ensure proper documentation of the working of the material system.
• To assist in identifying the utilization pattern of the materials and adapt
economizing measures.
• To ensure that proper records and minutes are maintained.
• To ensure adequate coverage of staffing and any emergency problems.
• To ensure that the daily billing estimation are conducted on regular basis.
• To ensure proper recovery of payments.
• To ensure proper inter-departmental co-ordination of all departments in the
hospital.
• To handle customer grievances.
• Monitor Customer feedback & patient round.

Skill Sets:

Verbal Ability/Communication Skill (Written & Oral)

Problem – Solving/Decision Making

Analytical Skill

Others:
• Leadership Skill
• Customer Orientation
 JOB DESCRIPTION OF MANAGER -CSSD

Qualification: Graduation/ M. Sc. Microbiology. Min. exp. up to 5 years.

Reporting to: Associate Vice-President

Job summary:
Overall responsibility for running the department. To see that laid down
standards, policies and procedures are strictly adhered to. To run the department
with cost effectiveness. To train the personnel in all sections.

Job Duties:
• Find out the needs of the Operation Theatre, Wards and various Units like
Cath Lab, Casualty, OPD and others vis-a-vis their requirements of sterile
packs, and on a continuous basis consult and co-ordinate with Nursing Staff
and Doctors to find out their changing needs.
• Translate these needs into service. This involves calling for samples, getting
them approved by the Users and getting the approval of higher authorities.
After approval order the required instruments / equipment and inform and
train the Technicians and Attendants about the same.
• Inspect the area periodically for compliance with policies, procedures and
standards and take corrective actions for lapses / try to find more efficient
ways of doing the same job.
• Monitor the daily worksheet of the various sections to ensure that all
quantities are prepared as per productivity norms.
• Check the sterilizer graphs daily and other quality assurance checks as per
the fixed schedule, and take action if necessary.
• Establish inventory levels of supplies, re-ordering levels, and monitor and
change these depending on the demand.
• Monitor supply distribution and maintain inventory records.
• Make the weekly schedule and assign duties for every member in the
department. Sanction and monitor leave, sanction and monitor overtime,
counseling the employees consistently and aiding them in planning their
leave to avoid a clash between department needs and individual needs.
• Recruitment of all levels of personnel working in CSSD, their orientation and
training. Performance evaluation of these and recommendation for
promotions.
• Have lectures / discussions periodically with the existing Technicians on any
new developments in our field. Also discuss ways to improve and smoothen
working, inviting suggestions from the employees. Find out their problems
and communicate to higher authorities and vice versa.
• Preparing the Budget forecast for the coming year.
Skill Sets:

• Verbal ability
• Ability to comprehend verbal instructions given by the surgeon and other
users
• To understand and apply knowledge of medical terminology.

• Problem solving/ Decision-making

• To think independently and exercise ones own judgment in determining
actions during emergencies.

• Other skills
• Have an affinity for leading a team
• Technical skills required for using and maintaining the various sterilization
equipments and the computer.
• Ability to plan & organize ones work schedule effectively.
• Being a service provider listening speaking and are essential requirements to
understand and carry out the instructions given by users.
 JOB DESCRIPTION OF C.S.S.D. TRAINEE/TECHNICIAN

Qualification: Science graduate in microbiology, botany, zoology or chemistry.

Basic course in computers is desirable.

Reporting to: Head of the Department.

Job Summary: Responsible for decontamination, assembly, sterilization, storage

and distribution of medical and surgical supplies and equipment
used in the care and treatment of patients following infection
control practices.

Job duties:

• To collect, receive, sort, test, sterilize and pack contaminated instruments,

containers, treatment trays and other supplies and equipment that have been
used in the operation theatre, ICU, wards, emergency (casualty) room and
CATH lab and prioritize sterilization depending on emergency requisitions.
• To operate automatic and semi-automatic sterilizing equipments like steam
sterilizers, Ethylene oxide sterilizers, Ultrasonic cleaners.
• Report problems and information of operational nature to the department head
or supervisor.
• To inspect or replace missing or damaged equipment, make minor repairs on
them, maintain inventory of supplies and materials to include documenting
usage, issuing, receiving and reordering as assigned.
• To maintain an accurate record regarding the effectiveness of the various
processes of cleaning, disinfections and sterilization.
• To accurately compute the sterilization process for all items using the method
determined by the manufacturer and Infection control.
• To carry out biological checks to ensure proper functioning of sterilizers.
• To carry out manual cleaning and cleaning by machines.
• To maintain high standard of environmental cleanliness.
• To ensure care and maintenance of autoclaves.
• To carry out preliminary check of supplies, i.e. check reusable items that need
to be sterilized.
• To maintain Quality Control parameters for all methods of sterilization and to
document the effectiveness of each method.
• To perform other related duties incidental to work described as assigned.
Skill Set:

Verbal ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.
• To understand and apply knowledge of medical terminology.

Problem solving/ Decision-making

• To think independently and exercise ones own judgment in determining

actions during emergencies.

Other skills

• Have an affinity for teamwork.

• Technical skills required for using and maintaining the various sterilization
equipments and the computer.
• Ability to comprehend written instructions given by the supervisors and the
other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Being a service provider listening speaking and are essential requirements to
understand and carry out the instructions given by users
 JOB DESCRIPTION OF MANAGER- BIOMEDICAL ENGINEERING

Qualification:
B.E/ B Tech or above in Biomedical/Electronics/ Instrumentation/Electrical
Streams. Minimum of Five years experience in clinical/ biomedical technology,
including management and leadership experience. Experience in hospital is a must.

Reporting to:
Associate Vice president- Hospitals

Job Summary
1) Ensuring that patient care instrument used throughout Wockhardt
Hospitals Ltd. is safe.

2) Effectively manage and coordinate activities of the Biomedical

Engineering Department to include the evaluation, replacement, service
and repair of complex biomedical patient equipment; administer policies
and procedures applicable for efficient operations.

3) To provide necessary support to the Doctors / Nursing Staff /

Operators in terms of equipment’s usage.

4) Direct all aspects of maintenance, and repair of the equipment, as

well as ongoing training and education of staff related to safe medical
device uses and practices.

5) Provide first hand support to the medical equipments during their

breakdown and normal maintenance.

6) Direct and manage preventive maintenance on medical equipment,

through adjustment or replacement of items on a scheduled basis to
prevent equipment failures.

7) Upkeep all equipment to its proper and uninterrupted working

performance by planned and scheduled preventive maintenance program.

8) Ensure the patient safety and result accuracy by measures like

periodic calibration, periodic safety checks etc.

9) Provide on job training and support to the equipment users and

operators.

10) Coordinate with the agencies for spares and service support.

11) Establish and implement technical protocols and management

functions pertaining to biomedical equipments.

12) Advice administration on matters pertaining to equipment’s purchase,

performance, financial provisions etc.

13) Establish and define departmental goals and objectives to meet goals
and objectives of Wockhardt Hospital. Plan, implement and evaluate
programs to meet departmental goals.

14) Prepare departmental budget, present to Associate-Vice President,

Hospitals for approval, and monitor budgets and expenses to control or
justify variances.

15) Establish departmental policies and procedures that are consistent

with Hospital Policies and Procedures which promote organized
operation of the function.

16) Maintain standards of practice consistent throughout the hospital and

ensure that the accreditation standards of JCI and other accrediting
agencies are met.

17) Monitor and facilitate intra- and interdepartmental activities.

18) Monitor effectiveness of departmental programs and incorporate new

technology, procedures and program ideas to maintain state-of-the-art
practice.

19) Develop new program or proposals as needed/requested including

budgetary as well as operational components.

20) Direct the personnel management of the hospital to include

organization and staffing; performance management; personnel policy
interpretation, advising and implementation; staff development,
productivity;
and resource allocation.

21) Ensure provision of 24 hour, seven day, on-call support to Wockhardt

Hospitals Biomedical Engineering needs.
22) Direct the evaluation of new technology for patient care, the
development of specifications for medical equipment acquisition, the
design of test procedures for medical devices and the design of custom
devices as needed.

23) Represent Biomedical Engineering on committees, maintain

departmental records, and attend Management and other administrative
meetings as appropriate.

24) Ensure the review of supplies, instrumentation, and facilities in the

Hospitals relative to safety and performance and recommend required or
desirable changes.

25) Specify requirements relative to standards or accreditation

requirements.

26) Perform other related duties incidental to the work described herein.

Skill Sets:
· Verbal Ability
. Numerical Ability
· Problem solving / Decision making skills
· Interpersonal Skills
· Other Skills, which includes:
· Presentability
· Patience
· Alert/Promptness
· Punctuality
· Enthusiasm
 JOB DESCRIPTION- BIOMEDICAL ENGINEER

Qualification:
BE/ B.Tech or Above in Biomedical OR Medical Electronics OR
Electronics OR Instrumentation OR Electrical Engineering with Minimum
of 1-2 years of hand on experience in hospitals/ relevant field.

Reporting To:
Manager- Biomedical Engineering

Job Responsibilities
• Perform a variety of routine and complex tasks associated with the
installation and maintenance of biomedical equipment.
• Provide the first hand support during the equipment breakdown or
whenever needed by user department
• Document the introduction of new therapeutic and diagnostic equipment,
corrective and preventive maintenance actions and special requests as
required.
• Serve as a resource to Wockhardt Hospital employees in the proper
operation and maintenance of medical equipment.
• Assist department head in capital equipment planning; assist in
identifying and recommending replacement of equipment which is
obsolete, has extensive repair history, or has identified safety issues.
• Ensure that all incoming biomedical equipment is inspected as per
biomedical departmental policy.
• Notify user departments regarding status of repairs and works with
departments to obtain loaner or replacement equipment as required.
• Report all patient safety issues to department head and assist with
correction of issue as required.
• Improve or make special test setups to conduct functional checks of
medical electronic test equipment
• Perform electrical safety tests on biomedical instrumentation using test
equipment.
• Meet departmental performance indicator standards on a consistent basis.
• Answer phones in a pleasant manner; screen and refer calls as
appropriate; deliver messages and provide information to staff, visitors,
and patients, upon request.
• Maintain a professional appearance and demeanor.
• Effectively prioritize tasks and maintain required levels of productivity.
• Demonstrate initiative and concern for planning, time utilization, and cost
containment.
• Maintain effective working relationships with fellow workers, nursing
and medical staff, and the general public.
• Maintain accurate and timely documentation. Maintain maintenance
history records and prepare reports as required
• Maintain a clean and safe work place.
• Perform all duties related to this position as they are needed.
• Follow all hospital and departmental policies and procedures.
Knowledge, Skills, and Abilities:
• Knowledge of electronic circuitry
• Knowledge of electronics troubleshooting.
• Significant knowledge of hospital and departmental policies and
procedures.
• Ability to demonstrate competency in the use and operation of all
required equipment. (To be developed after hands on experience )
• Ability to interpret schematics, wiring diagrams and illustrated parts
drawings of biomedical instrumentation.
• Ability to work without direct supervision.
• Ability to take call if needed.
• Ability to read color codes on wiring and electronic components and gas
supply system.
• Ability to function in a sterile environment if necessary.
• Ability to work nights, weekends, and holidays if needed.
• Ability to comprehend and follow both written and oral instructions.
• Ability to maintain neat and accurate records.
• Ability to establish and maintain effective working relationships with co-
workers, clinical and medical staff, and the general public.
• A working knowledge of physiology, anatomy, and medical terminology.
• A working knowledge of e-mail, database management, and word
processor applications and lotus notes.
 JOB DESCRIPTION OF HEAD- MAINTAINENCE
Qualification: B.E. (Mech./ Electrical)/ Diploma in (Mech./ Electrical)

Reporting to: Associate Vice President

Job Summary:
To maintain and service utilities such as light, heat, air-conditioning, and power.
To provide maintenance necessary for care of Hospital facilities. To create a
pleasant and comfortable physical environment for patients, employees, Medical
staff, and General public.

Job Duties:
• To ensure transmission of light. Heat. Service utilities and power is assigned
functions of engineering.
• To upkeep. Repair and minor renovation of buildings and grounds and that
equipment not cared for by the using departments.
• To advice Managers and Associate Vice President on the matter pertaining to
service utilities.
• To establish technical procedures and management functions pertaining to
repairs and utilities.
• To provide technical advice and assistance concerning improvements of the
hospital plant. Including landscaping. Construction and repairs.
• To co-ordinate matters pertaining to major construction.
• To establish priority for repair and utility projects and planning.
Programming and accompany.
Reports:
• To furnish the daily reports as per standard format assigned from time to
time.
• The weekly reports will include the status of pending work and reasons of
delay.
• The monthly report will be a consolidated report of the activities of the entire
months.

Skill Set:

• Verbal Ability/Communication Skill (Written & Oral)

• Good Interpersonal Skill
• Problem-Solving/Decision Making
• Good Analytical Skill
 JOB DESCRIPTION OF SENIOR EXECUTIVE HOUSEKEEPING

Qualification: Graduate/ Dip. in House Keeping.

Up to 2-3 years of experience in the relevant field.

Reporting to: Manager- Medical Services

Job Duties:
• Infection control and maintenance of cleanliness in the hospital at all times.
• Interaction with medical faculty, nursing, Engineering and maintenance
department materials management department, Human Resources
Department, Security, Laundry and general administration in matters relating
to Housekeeping and infection control.
• Participate in meeting of infection Control Committee and implement the
decision of the committee in so far as they concern housekeeping activity.
• Human resources management and development within housekeeping
department.
• Deciding on the standards and frequency of cleaning required at different
areas/ items to the satisfaction of the concerned department, activity centers
and infection control Committee.
• Visit different areas of hospital, (more particularly patient floors) and
communicate with patients/their relatives and hospital staff to find out if
they have any problems related to housekeeping matters, or suggestion for
improvement. This must be followed by expeditor's corrective actions.
• Carry our work-study, when wastage of time by Housekeeping staff is
suspected secularly keep a watch on consumption of materials to avoid
inadequate use, or excessive use of items.
• Make walk around inspection of bathrooms, toilets, garbage area,
administrative office etc. to check for any leakage, seepage, water logging,
odor, condition of doors vendors etc. and to generally assess the quality of
cleaning zone done, and take immediate action to remedy or rectify defects
and deficiency etc. in housekeeping if noticed during the inspection visits.
• Organize communication meetings within the Department to get proper
feedback from the staff about any problems faced by them which hampers
their work, suggestions, personal grievances etc. and corrective steps
whenever possible or report to Administration in Charge.
• Majority of the employee in Housekeeping Department are in the Attendant
Category, who are generally Semi literate and come from socially and
economically weaker section of the society they need constant and continuous
counseling on matters of personal hygiene, attitudes towards allotted work,
 their domestic problems strong traditional beliefs, and superstitions, work
etiquette’s, discipline and personal appearance while on duty. Manager –
Housekeeping should take it as a responsibility to guide and advice this
category of employees on the above mentioned matters as part of human
resources development activity.

• Sr. Executive Housekeeping must strive to create an impression among the

Housekeeping personnel that he/she is strict disciplinarian and perfectionist,
in all matters of department.
• Monitor the formulated daily work schedules per shift.
• Supervise and inspect the work done by Housekeeping staff at different
areas/items at different times.
• Counseling staff in matters of work and hospital discipline.
• Interaction and co-ordination with patient floors and different department in
Housekeeping matters.
• Maintenance and updating of scheduled housekeeping jobs.
• Ensure corrective action has been taken on complaints received form patient
floors, Department etc. on matters relating to Housekeeping Department.

Skill Sets:

• Verbal Ability/Communication Skill

• Ability to comprehend verbal instructions given by the supervisor or head of
the department.

• Problem solving / Decision making skills

• To think independently and exercise ones own judgment in determining
actions during emergencies and challenging situations.

Other Skills

• Have an affinity for teamwork.

• Leadership qualities.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions.
 JOB DESCRIPTION OF FOOD SERVICE MANAGER

Qualification : Graduate with Specialization in catering Management

Reporting to: Head- Medical Services

Job Summary: In a Hospital environment providing good wholesome and

correct food and beverages to the patients is as essential and important as
administration of correct medicines and injections in prescribed doses.
It is therefore, the primary responsibility of the Food Services Manager to ensure
that the FSD functions at all times in an efficient manner by strictly adhering to
the requirement given below in broad terms.

Job Duties
• To have a thorough knowledge of the entire functioning of the department
and act as a catalyst in the smooth organization and co-ordination of the
activities of his subordinates at all times.
• To have thorough know -how of the technical aspects of the department
• To have very good knowledge of preparing palatable dishes most suitable for
the patients ailing from different illness.
• To have effective communication skills
• To have efficient time Management
• 6. To introduce/implementation of cost control measures and economizing
on use of condiments and raw materials without compromising on quality
• To introduce checks and control measures to eliminate loss, wastage and
pilferage.
• To undertake Human resources development by arranging regular training
programmes to staff as and when required.
• To counseling staff and interacting with them in their day -to-day activities
whenever required.
• To ensuring that safe clean and hygienic conditions are always maintained in
the kitchen and working areas of the department.
• To supervise and advise the cooks as to the type quantity and quality of
vegetables and ingredients to be used and also the method to be adopted for
cooking the dishes, if necessary by actual demonstration.
• To manifest leadership qualities.
• Languages Required to be known - Marathi, Hindi, English

Skills Set:

• Problem Solving & Decision Making

• Verbal Ability/Communication Skill (Written & Oral)

Others:
• Presence of mind
• Alert/Promptness
• Emotional Maturity
 JOB DESCRIPTION OF CHIEF DIETICIAN

Qualification: Post Graduation/ M. Sc. And R.D

Reporting to: Head- Medical Services

Job summary:
Educating and guiding the patients with proper diet, which help them in their
health improvement. Counseling the patients as and when required. Meeting the
clinical nutritional needs of the patients in consultation with the doctors and
other health care professionals

Job Duties:
• Prescribing diets for all patients using the principles of nutrition & diet
therapy.
• Providing appropriate therapeutic & non-therapeutic diets to all patients
within their socio cultural constraints.
• Planning & providing for special diets for patients with special nutritional
needs.
• Preparing any special recipes if required for patients.
• Diet consultation for Inpatients on discharge, OPD & Health Check Ups
where deemed necessary.
• Regular ward rounds & patient interaction.
• Prepare written nutrition education materials.
• Keep abreast of relevant nutrition research changes, changes in delivery of
nutrition services etc.
• Participate in appropriate nutrition health education programmes.
• Provide input in planning of nutrition services activities.
• Responsible for interfacing the functions of diet dept with food services.
• Ensure quality control & implementation of standards as for safety, hygiene
etc.
• Administrative work of the department, which includes F&B billing.
• Maintain office supplies.
• Impart training to & supervise student field experience in nutrition at
Wockhardt Hospital.
• Related tasks & duties assigned.

Skills Sets:
• Ability to communicate.
• Ability to coordinate with doctors as well as healthcare professional
• Ability to Counsel the patient regarding their Diet.
• Problem solving and decision-making
JOB DESCRIPTION OF DIETICIAN

Qualification: Post Graduate in Dietetics.

Reporting to: Chief Dietician

Job summary: Assisting the chief dietician. Looking after all patients’ meals
requirements according to the Dieticians guidelines.

Job duties:
• Regular ward rounds & patient interaction.
• Providing appropriate therapeutic & non-therapeutic diets to all patients
within their socio cultural constraints.
• Providing for any special diets in consultation with the chief dietician.
• Supervision of F&B meal services.
• Discharge Counseling for Inpatients.
• Counseling for Health Check Ups / OPD in the absence of the Chief Dietician
or when needed.
• Monitoring the F&B processes i.e. safety, hygiene practices, cafeteria services
etc.
• Maintaining records for the department.

Skill Sets:
• Ability to communicate.
• Ability to coordinate with doctors as well as healthcare professional.
• Ability to Counsel the patient. Regarding their Diet.
• Problem solving and decision-making.
 JOB DESCRIPTION OF TRAINEE DIETICIAN

Qualification: Graduate in Dietetics.

Job summary: Assisting the chief dietician. Looking after all patients’ meals
requirements according to the Dieticians guidelines.

Job duties:
• Assisting the dietician whenever possible.
• Regular ward rounds & patient interaction.
• Providing appropriate therapeutic & non-therapeutic diets to all patients
within their socio cultural constraints.
• Providing for any special diets in consultation with the dietician / chief
dietician.
• Supervision of F&B meal services.
• Discharge Counseling for Inpatients (once trained in the same).
• Monitoring the F&B processes i.e. safety, hygiene practices, cafeteria services
etc.
• Assisting the dietician in maintaining records for the department.

Skill Sets:
• Ability to communicate.
• Ability to coordinate with doctors as well as healthcare professional.
• Ability to Counsel the patient. Regarding their Diet.
 JOB DESCRIPTION FOR HEAD PHARMACIST

Qualification: Diploma in Pharmacy and /or B pharmacy of 10 to 15 years of

experience with hospital background and must be qualified licenser and trained

Reporting to : Head Medical Services/Senior Commerical Manager

Job Duties

• Stocking of nutrition products and other medications safely and properly

and medicines are arranged from outside stores when it is required at
emergency when the stock is not available in the inhouse pharmacy
• Overseeing organizational medicine list and medical use
• Review annually medication list for the patient safety and efficacy
• Procurement of medicines
• Selection of good quality product
• To receive the quotation from the different company for the better rates to
the organization
• As per doctor requirements to check the comparative rates
• Negotiation for scheme with supplier/manufacturer for the approved
medicines
• Preparing shift for the staff
• Recuritment of new staff
• Train the new staff
• Supervision of existing staff
• Train the student for internship
• Leading pharmacy committee
• Attending the Medical Representative for new molecule and brand
• Audit of medicines at nursing station for their expiry and storage
condition
• Assisting assistant pharmacist in routine work whenever required
• Second check on gate pass
• Second check on the rates are properly supplied for the rate negotiated for
the organization
• To forward the requisition for the medical head for making available of
the new drug in the organization
 • To inform to the prescriber for non availability of the drug in the
pharmacy through a written notification and suggested for substitutions.
• To check the expiries are returned to the supplier credit note is received
• To check the invoices of the supplier are being forwarded for the
payments
• To monitor the proper documentation for the narcotic drugs purchases
sales and storage
• To Internalizing the S.O.P
• Physical stock taking of medicines quarterly
• To take rounds in the wards to check for the JCIA compliance

Skill Sets

o Technical skill : Good knowledge of medicine procurement of the

medicine and complete management of pharmacy

o Verbal Ability/ Communication Skill

o Numerical Ability: To handle the medicine as well as the cash and to

compare the rates

Problem Solving/Decision Making

Others: Alert, Active and Punctual

 JOB DESCRIPTION OF ASSISTANT - PHARMACIST

Qualification: Diploma /Bachelor in Pharmacy

Reporting to: Head of the Department

Job duties:
• Receiving indents.
• Dispatching medicine to inpatient.
• Attending out patient.
• Receiving Medicine from the supplier.
• Arranging medicine according to their storage condition.
• Making Purchase order (P.O.) & prepare GRN for the same.
• Purchase return of medicine due to their expiry date.
• Handling narcotic & keep record of it.
• Arranging non-available medicine from near by chemist.
• Hand over cash to cashier.
• Quarterly stocktaking.

Skill Sets:

• Technical Skill

• Verbal Ability/Communication Skill:

• Numerical Ability: To handle the medicine as well as the cash

Others:

• Alertness/promptness,
• Proactive
JOB DESCRIPTION OF SENIOR EXECUTIVE-HOSPITAL ADMINSTRATION

Qualification: M.H.A./M.H.M.

Reporting to: Head- Medical Services

Job duties:
• To look after the day-to-day operations of the hospital and carry out tasks
assigned by the Head- Medical Services/AVP
• To liaise with the vendor for purchasing new equipments.
• To look after the operations of the associate clinics.
• To operationalize new areas/floors of the hospital.
• To provide support to the Manager-Hospital Administration.
• General Administration & Operations in all the hospital activities including
the maintenance job.
• Procurement of Capital Equipments: Vendor Identification, selection,
Technical & commercial comparison, Order placements, follow up etc.
• Project Work & commissioning of New Areas.
• Associate Hospital Clinics Management – Doctors scheduling, travel
arrangements, MIS etc.
• Assist the Manager and General Manager in all their activities.

Skill Sets:

Verbal Ability/Communication Skill

Numerical Ability

Problem Solving/Decision Making

Others:
• Good Interpersonal Skill
 JOB DESCRIPTION OF MANAGER - MARKETING (TRADE TEAM)

Qualification: B. Pharm / B.Sc. + M.B.A./M.M.S in Marketing.

Up to 2 years in the field, 3-5 years in brand Management

Reporting to: Head – Marketing

Job Summary: Responsible for Market Share, Revenue, Profitability, Growth and
Image of the hospital Brand.

Job Duties:
• To formulate brand plan and propose various Marketing strategies in
accordance to corporate policy for hospital brand.
• To take care of all the publishing material of the hospital namely: information
booklet, leaflets, handbills, brochure, and other related materials. These shall
include the content, design, creativity and proof – reading etc.
• To plan various activities as per the phasewise Marketing Strategic plans.
• To execute the various activities planned as per the phasewise Marketing
plans for example, CMES, Workshops Camps, Patient Education Program,
Life – Style Management Program Etc.
• To carry out Research activity related to marketing plan evolved.
• To explore newer geographical area new markets, for customer target for
hospital.
• To explore new product feasibility for business plan.
• To do regular fieldwork to understand and develop sound marketing plan.
• Monthly detailed report of the activity should be submitted to the
management
• Weekly progress report should be submitted in brief to management about
the activities assigned.
• Support in all marketing purposes to the Head Marketing.

Skill Sets:

• Verbal Ability/Communication Skill (Written & Oral)

• Problem – Solving/Decision Making

• Analytical Skill

Others:
• Leadership Skill
• Customer Focus
• Presence of Mind
• Creative Thinking
JOB DESCRIPTION OF MANAGER - MARKETING (CORPORATE TEAM)

Qualification: B. Parma / B.Sc. + M.B.A./M.M.S in Marketing.

Up to 2 years in the field, 3-5 years in brand Management

Reporting to: Head – Marketing

Job Summary: Responsible for Market Share, Revenue, Profitability, Growth and
Image of the hospital Brand.

Job Duties:
Marketing and Market Research
• To formulate and propose various Marketing strategies in accordance to
corporate policy to Marketing Head.
• To take care of all the publishing material of the hospital namely: information
booklet, leaflets, handbills, brochure, and other related materials. These shall
include the content, design, creativity and proof – reading etc.
• The Workflow of the system shall be mapped and discussed with Marketing
Head for proper system and planning.
• To plan and schedule a meeting with the representative of present and
prospective corporate clients, after acquiring the proper details about the
suitability of the time of corporate client, with Marketing Head & Associate
Vice president.
• To conduct regular follow-up of all the Prospective Corporate clients who
have received our information folder.
• To maintain all the bills related to the Corporate and follow-up should be
carried out for the payment of the outstanding.
• To plan various activities as per the phasewise Marketing Strategic plans.
• To execute the various activities planned as per the phasewise Marketing
plans for example, CMES, Workshops Camps, Patient Education Program,
Life – Style Management Program Etc.
• To carry out Research activity related to marketing plan evolved.
• To explore newer geographical area new markets, for customer target for
hospital.
• To explore new product feasibility for business plan.
• To do regular fieldwork to understand and develop sound marketing plan.
• Monthly detailed report of the activity should be submitted to the
management.
• Weekly progress report should be submitted in brief to management about
the activities assigned.
• Support in all marketing purposes to the Head Marketing.
Patient Feedback:
• To take round in the hospital and take a personal feedback from the patient
and relative if applicable at a regular interval.
• While visiting corporate for regular follow up calls their feedback is taken
and reported to Administration.

Patient's Grievance Handling:

• All the grievances related to the patient should be heard and to be solved. If
required solicit the intervention of administration.

Management Information:
• Monthly detail report of the activity should be submitted to the undersigned.
• Weekly progress report should be submitted in brief to undersigned about
the activities assigned.
• Reports on the important issues related to the Patient’s relative feedback on
rounds and from the corporate should be submitted as and when applicable.

Skill Sets:

Verbal Ability/Communication Skill (Written & Oral)

• Problem – Solving/Decision Making

• Analytical Skill

• Others:
• Leadership Skill
• Customer Focus
• Presence of Mind
• Creative Thinking
JOB DESCRIPTION OF MANAGER-HUMAN RESOURCE

Qualification: M.B.A.-HR.
Up to 5 years of Work Experience in the field of HR

Reporting to: V.P Human Resources and Associate Vice-President

Job Duties:
ƒ Preparing a Manpower plan for the organization for present and future
requirement.
ƒ To undertake Recruitment.
ƒ Planning and conducting a proper orientation and hospital induction
program of new employees.
ƒ Identification of training needs of employees by use of the appraisal data,
consolidation and preparation of training calendar.

ƒ To plan and conduct a proper on job training program of the staff in

association with concerned departments.

ƒ To conduct an organized and scientific appraisal programs for the staff, in

order to maintain morale of the staff.

ƒ Plan and coordinate welfare activities for employees.

ƒ Conduct Employee Satisfaction Surveys, consolidate, analyze this data and

implement suitable recommendations.

ƒ Conduct exits interviews, consolidate and analyze this data and implement
suitable recommendations.

Developmental activities
• Continuously monitor, benchmark and design HR processes as per need and
suitability of the industry.
ƒ To develop, design and conduct new training programs as per identification
of training needs.
ƒ To continuously monitor and develop on existing training programs with the
help of feedback from the program.
ƒ To introduce, implement and monitor processes to encourage team spirit and
communication between departments
ƒ To design new policies and procedures taking into account employee benefit
and welfare with corporate approval.
Skill Sets:

• Verbal Ability/Communication Skill (Written & Oral)

• Analytical Skill

• Problem Solving & Decision Making

• Interpersonal Skill

Others:
• Enthusiasm
• Punctuality
• Presence of Mind
• Affinity to team work
 JOB DESCRIPTION OF EXECUTIVE - HUMAN RESOURCES

Qualification: Graduate/ M.B.A. & Experience up to 5-6 years.

Reporting to: Manager- HR of the Hospital

Job Duties:
Employees Status, Payroll and Salary
• To maintain all the record for the Employee in the Organization working at
present and had been working earlier.
• To maintain the attendance of all the employees in the organization on day to
day basis.
• To ensure that the attendance, leave and overtime is updated in the records
manually or computer on daily basis.
• To prepare the salary statement in regards to the no. Of days of working and
paid leaves. The said ready report for the statement for the salary should be
forwarded to the accounts department for preparation of the cheque for the
salary.
• To maintain the status of leaves record of all the employees in the
organization.

Shift Planning, Management, & Monitoring

• To plan the proper shifts management and monitor Compliance by the staff.
• To formulate the ROTA duty roaster for of Nurses (vide Directive of Nursing
superintendent), technicians (vide directive of Hospital administrators I/c of
department).
• To monitor the compliance of the efficient, Management & implementation of
the planned ROTA.

Discipline & Conduct of Employees

• To ensure proper discipline and conduct of the employees in the
organization.
• To ensure discipline and punctuality in the staff, in regards to the working
times, overtimes and leave. In case, any deviation it should be reported to the
superior for the same.
• To assist and when directed, conduct the disciplinary action, the misconduct,
default or irregularity of any employees.

Human Resource Development and Planning (This will be in coordination with

the HR department-H.O.)
• To Develop Procedures and policies to promote employee stabilization.
• To establish and maintain programs of wage and salary administration and
employee benefit.
• To help in order to establish employees budgetary control.
• To conduct an organized and scientific appraisal programs for the staff, in
order to maintain morale of the staff.

• To plan and conduct a proper on job training program of the staff in

association with concerned departments.
• To formulate Human resource development plan for the employees in the
organization in association with other department.
• A proper orientation and hospital induction program of new employees
should be planned and conducted as a part of HD. (The said program is
locally other than Corporate Induction Program)
• A proper scientific Manpower planning for the organization for present and
future requirement should be conducted and forwarded to HO for approval.
• To assist the management in the complete process of Recruitment.
• To generate and forward the Information system in management (ISM)
related to the Personnel department on weekly basis, as specified by
Administration from time to time.

Industrial Relations
• To assist the management in issue related to Industrial relationship & Labor.
• To assist the administration on legal problems relating to personnel.
• To regularize all the working with regards to Personnel Management in view
of the statutory provisions and Management guidelines from time to time.

Other activities
• To assist the Administration in different activities, as and when directed from
time to time.

Authorities
• The HR department shall exercise line authority only over employees in HR
Department.
• The Final authority for applying sound personnel policies rest with the
Company.

Skill Sets:

• Verbal Ability/Communication Skill (Written & Oral)

• Analytical Skill

• Problem Solving & Decision Making

• Interpersonal Skill
Others :

• Enthusiasm
• Punctuality
• Presence of Mind
• Affinity to team work
 JOB DESCRIPTION OF OFFICER-HUMAN RESOURCE

Qualification: Graduate in any field or Diploma in HR/IR/ M.B.A/M.M.S. (HR)

Reporting to: Manager- HR of the Hospital.

Job Duties:
• Payrolls and Salary
• To maintain the attendance of all the employees in the organization on day-
to-day basis.
• To ensure that the attendance, leave and overtime is updated in the records
manually or computer on daily basis.
• To prepare the salary statement in regards to the no. of days of working and
paid leaves.

• Shift Planning & Monitoring

• To plan the proper shifts management
• To formulate the ROTA Technicians (vide directive of Hospital
administrators I/c of department).
• To monitor the compliance with the efficiency for smooth working of HIS.

• Discipline & Conduct of Employees

• To ensure proper discipline and conduct of the employees in the
organization.
• To ensure discipline and punctuality in the staff, in regards to the working
times, overtimes and leave.

• Industrial Relations & contract laws

• To assist the management in issue related to Industrial relationship & Labor.
• To assist the administration on legal problems relating to personnel.

• Other activities
• To monitor the HIS system.

Skill Sets:

• Verbal Ability/Communication Skill (Written & Oral)

• Analytical Skill
• Problem Solving & Decision Making
• Interpersonal Skill
 JOB DESCRIPTION OF MANAGEMENT TRAINEE-HR

Qualification: M.B.A.- HR or equivalent

Reporting to: Manager-HR

Job duties:
• To coordinate Recruitment related activities – maintaining database of
candidates, liasioning with recruitment consultants, coordination of
interviews with concerned departments, coordinating for joining formalities
(pre employment check-up, completion of appropriate forms like Company
application, blank application, PF, gratuity etc.)

• Preparation of letters (offer, appointment, appraisal etc.) and personnel files

and updating.

• Coordinating with respective Department Personnel for a proper orientation

and hospital induction program of new employees.

• Coordination to provide adequate facilities to the new employee - I-card,

, access card, PC, phone, stationary, uniform etc.
• To maintain updated employee details in Hospital Information System.

• Coordination of on-job-training program of the staff in association with

concerned departments.

• To coordinate appraisal programs for the staff.

• Coordinate welfare activities for employees

• Coordinate Employee Satisfaction Surveys.

Skill Sets:

• Verbal Ability/Communication Skill (Written & Oral)

• Problem Solving/Decision Making
• Analytical Skill
• Interpersonal Skill

Others:
• Affinity to team work
• Enthusiasm
• Presence of Mind
 JOB DESCRIPTION OF MANAGER-MATERIALS

Qualification: B.A.M.S./M.D. (A.M.) /M.H.A. (T.I.S.S.)

Reporting to: Senior Manager- Commercials

Job Duties:
• To look after Purchasing of Equipment, Furniture, Drugs, Medical
Consumable, General Consumable, printing Stationary, General Stationary.
• To Oversee function of Materials Planning for Drugs, Medical Consumable,
General Consumable, printing Stationary, General Stationary.
• To approve the Purchase Orders for Medical Consumable, General
Consumable, printing Stationary, General Stationary.
• To oversee In-coming Physical verification of all Materials.
• To look after Inventory Control of Main Store as well as other 22 Sub Stores.
• To oversee Proper Storage and Preservation of Materials.
• To oversee Materials Handling and Transportation.
• To oversee Scrap and Surplus Acceptance, Disposal and Salvaging
• To look after Cost Reduction through Standardization, Variety Reduction,
Value Engineering/Analysis.
• To train Trainees.
• To conduct Negotiation Meeting along with Sr. Commercial Manager
• To check compiled bills before sending to Account Department.
• To oversee Maintenance of all records/Registers in the Department.
• To prepare and submit Management Information reports.

Skill Set :
Verbal Ability/Communication Skill (Written & Oral)
Numerical Ability
Problem solving / Decision making skills:
Interpersonal Skills:

Other Skills, which includes:

• Patience
• Alert/Promptness
• Punctuality
• Presence of mind
• Enthusiasm
 JOB DESCRIPTION OF OFFICER-MATERIALS

Qualification: Graduate (B.Sc./Pharmacy preferred)/D.H.A.

Basic course in computers desirable.
Experience up to 2-4 years in the same field.

Reporting to: Manager -Materials

Job Duties:
PURCHASE OF MATERIAL:
™ Medical Consumables
• Purchase Planning as per lead-time, Consumption & Indent.
• Preparation of purchase order
• Ordering material through Phone, Fax etc.
• Follow Up

™ Printed Stationary & General Stationary

• Taking requirement from all department
• Planning of order as per requirement
• Placing order to supplier

™ Gases
• Order to supplier regularly considering Buffer stock
• Informing all dept. to return empty cylinder to store

™ Housekeeping material
• Order to supplier as per indent on every Thursday
• Receiving material from supplier- checking quantity as per order.
• Giving material to Housekeeping Department on Saturday

™ F & B Department
• Order to supplier regularly considering Buffer stock
• Giving material to Department every morning

™ Semi Capital Items

• Receiving Requirement from User dept.
• Taking Prior Approval From General Manager of Hospital
• Preparation of Manual Purchase order & Fax it to supplier
• Follow Up with supplier
• After receiving material giving it to concerned Dept. through delivery boy
after entering it into Capital Register.
• Delivery boy will take sign of person receiving material
 ™ Spirit
• Order as per State Excise Rules

• Maintaining Spirit Register

• Storage of material at proper place
• Issue of spirit against proper indent through system

RECEIPT OF MATERIAL
™ Receive of Material
• Physical verification of material by checking quality, quantity etc.
• Keeping material at proper place to maintain FIFO method

™ Preparing GRN
• Preparing GRN though system by following 3 following methods:
1) Receiving Bay
2) Quality Check
3) Purchase Receipt

ISSUE OF INDENT
™ Issue of Consumable indent
• Taking Print Outs from System
• Preparing kits as per the requisition of respective department
• Dispatch material through delivery boy to respective department
• Issue material through system
• Delivery boy will take sign. Of person taking indent in dept.
• Maintain consumable indent file
• If indent is partly issued then keeping track of pending
• Issuing pending material as far as possible in minimum time

™ Issue of Printing & Stationary material

• Taking requisition from respective dept.
• Making arrangement of all Printing as well as stationary material
• Arranging material as per requirement of respective dept.
• Dispatching material to respective dept.

PREPARATION OF GATE PASS

• When material goes out for repairs, modification, sample etc. we check
material & issue returnable gate pass after entering details like name of
person taking material, name of company, description of material.
• Taking signature of receiver.
• Taking signature of Authorized Signatory.
• Preparing non-returnable gate pass if material is non-returnable.

FORWARDING BILLS TO ACCOUNTS DEPARTMENT

• Checking of bills in respect to Challan, quantity, and rates.
• Entering all bills in to Excel File (Bills Sent for Payment File)
• Filling of Bills as per due dates
• Forwarding file to Accounts Department

• Sending soft copies to Account department along with file.

• Follow up with supplier for invoices
• Informing supplier about used items if material is on consignment basis to
give invoices.

PROVISION OF BILLS

• At the end of every month we have to give provisions of Manual Purchase

orders for which we received material but invoices are not receive or if half
order received

APPOINTMENTS FOR NEW VENDOR

• Receiving telephone from supplier asking about appointment.
• Giving appointment to supplier
• Attending meeting with sir.
• Taking quotation, sample
• Forwarding sample to user dept. for feedback
• Taking feedback from user dept.
• Informing supplier regarding feedback of product.

NEGOTIATION & COMPARISION

• Taking quotation from different supplier.

• Preparation of comparison sheet after considering quality, rates, payment
terms.
• Fixing meeting with supplier
• Attending meeting along with Executive- Material.
• Execution of decision taken in meeting.

ATTENDING TELEPHONE CALLS

• Attending calls from different dept., solving their queries or problems

• Calls from different dept. regarding emergency indent.
• Attending calls from different suppliers asking for appointments, availability
of material, return of material & also about their queries.
• Calls from Doctors regarding availability of material

CONSIGNMENT

• Give calls to supplier regarding replenishment of stocks

• Receive consignment material after checking quantity, expiry date & lot no.
• Making entry of material in system i.e. consignment entry.
• Giving material to respective department.
• Every morning preparing receipt & Purchase order through system for items
used on previous day.
• Scrap and Surplus Acceptance, Disposal and Salvaging.

OTHERS
• Preparation and Updating of SOP.
• Giving On-the-training.

Skill set:

• Verbal Ability/Communication (Written & Oral)

• Numerical Ability

• Problem Solving & Decision making

• Interpersonal skill

• Others:
• Affinity for team work
• Punctuality
• Emotional Maturity
• Enthusiasm
• Presence of Mind
• Should be able to plan & organize ones own work
 JOB DESCRIPTION OF ASSISTANT-MATERIALS

Qualification: Graduate (B.Sc./Pharmacy preferred)/D.H.A. Basic course in

computers desirable. Experience up to 2-4 years in the same field.

Reporting to: Manager-Materials.

Job Duties:

PURCHASE OF MATERIAL:

™ Medical Consumables
• Purchase Planning as per lead-time, Consumption & Indent.
• Preparation of purchase order
• Ordering material through Phone, Fax etc.
• Follow Up.

™ Printed Stationary & General Stationary

• Taking requirement from all department
• Planning of order as per requirement
• Placing order to supplier

™ Gases
• Order to supplier regularly considering Buffer stock
• Informing all dept. to return empty cylinder to store

™ Housekeeping material
• Order to supplier as per indent on every Thursday
• Receiving material from supplier- checking quantity as per order.
• Giving material to Housekeeping Department on Saturday

™ F & B Department
• Order to supplier regularly considering Buffer stock
• Giving material to Department every morning.

™ Semi Capital Items

• Receiving Requirement from User dept.
• Taking Prior Approval From General Manager of Hospital
• Preparation of Manual Purchase order & Fax it to supplier
• Follow Up with supplier
• After receiving material giving it to concerned Dept. through delivery boy
after entering it into Capital Register.
• Delivery boy will take sign of person receiving material
 ™ Spirit
• Order as per State Excise Rules
• Maintaining Spirit Register
• Storage of material at proper place
• Issue of spirit against proper indent through system

RECEIPT OF MATERIAL

™ Receive of Material
• Physical verification of material by checking quality, quantity etc.
• Keeping material at proper place to maintain FIFO method

™ Preparing GRN
• Preparing GRN though system by following 3 following methods:
1) Receiving Bay
2) Quality Check
3) Purchase Receipt

ISSUE OF INDENT

™ Issue of Consumable indent

• Taking Print Outs from System
• Preparing kits as per the requisition of respective department
• Dispatch material through delivery boy to respective department
• Issue material through system
• Delivery boy will take sign. Of person taking indent in dept.
• Maintain consumable indent file
• If indent is partly issued then keeping track of pending
• Issuing pending material as far as possible in minimum time

™ Issue of Printing & Stationary material

• Taking requisition from respective dept.
• Making arrangement of all Printing as well as stationary material
• Arranging material as per requirement of respective dept.
• Dispatching material to respective dept.

• PREPARATION OF GATE PASS

• When material goes out for repairs, modification, sample etc. we check
material & issue returnable gate pass after entering details like name of
person taking material, name of company, description of material.
• Taking signature of receiver.
• Taking signature of Authorized Signatory.
• Preparing non-returnable gate pass if material is non-returnable.

FORWARDING BILLS TO ACCOUNTS DEPARTMENT

• Checking of bills in respect to Challan, quantity, and rates.
• Entering all bills in to Excel File (Bills Sent for Payment File)
• Filling of Bills as per due dates
• Forwarding file to Accounts Department
• Sending soft copies to Account department along with file.
• Follow up with supplier for invoices
• Informing supplier about used items if material is on consignment basis to
give invoices.

PROVISION OF BILLS

• At the end of every month we have to give provisions of Manual Purchase

orders for which we received material but invoices are not receive or if half
order received.

APPOINTMENTS FOR NEW VENDOR

• Receiving telephone from supplier asking about appointment.
• Giving appointment to supplier
• Attending meeting with sir.
• Taking quotation, sample
• Forwarding sample to user dept. for feedback
• Taking feedback from user dept.
• Informing supplier regarding feedback of product.

NEGOTIATION & COMPARISION

• Taking quotation from different supplier.

• Preparation of comparison sheet after considering quality, rates, payment
terms.
• Fixing meeting with supplier
• Attending meeting along with Material Manager.
• Execution of decision taken in meeting.

ATTENDING TELEPHONE CALLS

• Attending calls from different dept., solving their queries or problems

• Calls from different dept. regarding emergency indent.
• Attending calls from different suppliers asking for appointments,
availability of material, return of material & also about their queries.
• Calls from Doctors regarding availability of material

CONSIGNMENT

• Give calls to supplier regarding replenishment of stocks

• Receive consignment material after checking quantity, expiry date & lot no.
• Making entry of material in system i.e. consignment entry
• Giving material to respective department
• Every morning preparing receipt & Purchase order through system for items
used on previous day.
• Scrap and Surplus Acceptance, Disposal and Salvaging.

OTHER JOB

• Preparation and Updating of SOP.

• Giving On-the-training.

Skill set :

• Verbal Ability/Communication (Written & Oral)

• Numerical Ability

• Problem Solving & Decision making.

• Interpersonal skill

Others :

• Affinity for team work

• Punctuality
• Emotional Maturity
• Enthusiasm
• Presence of Mind
• Should be able to plan & organize ones own work
 JOB DESCRIPTION OF RESIDENT MEDICAL OFFICER (RMO)

Qualification: M.B.B.S.

Reporting to: Head – Medical Services

Job Duties:
• To attend any new patient (admission) immediately.
• To take a proper history of the patient (If he is in a position to give it on his
own) or from his relative.
• Examine the patient.
• Check any previous records, if available.
• Charts down all the details in the history sheet.
• Let the point or his relative go through all the details and take his signature
on the history sheet.
• Inform the respective consultant about the admission follow his orders.
• Instruct the nursing staff about the necessary orders to be carried out.
• If there’s a transfer in-patient from the ICU. Read the transfer summary
carefully. See the point and examine him thoroughly.
• Inform the respective consultants and carry out their orders. Inform the
nursing staff if any changes.
• To take rounds and examine individual patients. Inform the respective
consultant/ Registrars if any new findings.
• To enter the details of each and every patient in the ward module.
• Attend rounds with the respective consultants and carry out the necessary
changes in the order. Enter them in the treatment sheet. Inform the nursing
staff on duty about the same.
• To follow up with all the investigations to be seen and trace their results.
Inform the Registrar/ consultant. Note down investigation results in the
investigation sheet.
• To enter the treatment sheets for the following day. Cross check the same for
the dosages of the medications. Confirm the investigations to be sending on
the following day (As a cost of each and every investigation is very high). To
take special precautions for any special investigations.
• To enter pre-operative orders in the treatment sheet. To check whether the
consent for the surgery has been taken from the patient. If not inform the
respective person. To inform the Anesthetists on duty and instruct him / her
about the patient. To carry out all the pre-operative orders.
• To attend patients complaints. To calm the patients if they are apprehensive.
Inform the consultant if needed.
• To go for the health checkup.
Skill Sets:

Verbal Ability/Communication Skill:

Ability to comprehend verbal instructions given by the supervisor or head of the
department.
To give accurate and tactful explanations to patients.

Problem solving/ Decision-making

To think independently and exercise ones own judgment in consensus with the
supervisor.

Other Skills:
Able to work accurately and with minimal supervision.
Ability to comprehend written instructions given by the Doctors and the other
related departmental personnel.
Ability to plan & organize ones work schedule effectively.
Speaking and listening are essential requirements to understand and carry out
the instructions given by the supervisors and other related departmental
personnel.
Affinity to work in team.
Enthusiasm.
Open-mindedness.
 JOB DESCRIPTION OF CASUALTY MEDICAL OFFICER (CMO)

Qualification: M.B.B.S.

Reporting to: Head- Medical Services

Job Duties:

• To attend any new patient (admission) immediately.

• To take a proper history of the patient (If he is in a position to give it on his
own) or from his relative. Examine the patient.
• Check any previous records, if available. Charts down all the details in the
history sheet.
• Let the patient or his relative go through all the details and take his
signature on the history sheet.
• Inform the respective consultant about the admission follow his orders.
• Instruct the nursing staff about the necessary orders to be carried out. If
there’s a transfer in-patient from the ICU. Read the transfer summary
carefully.
• See the patient and examine him thoroughly.
• Inform the respective consultants and carry out their orders. Inform the
nursing staff if any changes.
• To take rounds and examine individual patients. Inform the respective
consultant/ Registrars if any new findings.
• Attend rounds with the respective consultants and carry out the necessary
changes in the order. Enter them in the treatment sheet. Inform the nursing
staff on duty about the same.
• To follow up with all the investigations to be seen and trace their results.
Inform the Registrar/ consultant. Note down investigation results in the
investigation sheet.
• To enter the treatment sheets .
• To enter pre-operative orders in the treatment sheet. To check whether the
consent for the surgery has been taken from the patient. If not inform the
respective person. To inform the Anesthetists on duty and instruct him /
her about the patient. To carry out all the pre-operative orders.
• To attend patients complaints. To calm the patients if they are
apprehensive. Inform the consultant if needed.
• To go for the health checkup.
• Maintain records of Medico Legal Case (MLC).
• Assisting Registrar in preparing Clinical SOP.
Skill Sets:

Technical Skill:
Should have undergone all the mandatory training programme (BLS, ACLS,
ATLS)

Analytical Skill

Verbal Ability/Communication Skill.

Problem Solving/Decision Making

Others:
Alert/Promptness
Presence of mind
Emotional maturity
 JOB DESCRIPTION OF REGISTRAR (Ward)

Qualification: Post MBBS (3yrs)

Or
Post Graduation in Diploma/Degree

Reporting to: Head- Medical Services / HR- Executive

Job Duties:

• To take the rounds of all the patients. To track the investigation results. Check
all the vitals of the patients. To see the progress of the patient. Inform the
consultant if necessary.
• To attend the patient on admission and examine him.
• To suggest the necessary investigation and treatment after discussing with
the consultant.
• Check all the treatment sheets written by the RMO’s, make necessary changes
• Attend rounds with the consultants. Inform the RMO’s about any change
• To check with the RMO’s if all the pre & post operative orders have been
carried out appropriately
• To attend to all the patient’s problems and emergencies. To keep the
consultants informed in case of any emergency. To carry out the necessary
emergency procedures and if needed shift the patient to ICU, with the
permission of the Consultants.
• To see whether all the new/old admission, have been entered in the ward
modules by the RMO’S and the discharge summaries of all the patients are
updated, so as to avoid any delay, when the patient is due for discharge. To
check the discharge summary thoroughly and put the signature on the same.
• To give the necessary training to the newly joined RMOs, making them aware
of their job profile and necessary protocols.
• To coordinate the duties of all the RMO’s and make their duty ROTA for each
and every month. Inform them about any change. To attend their problems.
• To forward the duty ROTA to the Hospital Administrator & the HR
Executive.
• Preparing of SOPs and implementation of the same.
• To coordinate with the Hospital Administrator & the executive HR & carry
out the necessary changes. To keep them informed about any untoward
incident in the wards etc.
Skills Set:

• Technical Skill
• Good Interpersonal Skill
• Analytical Skill
• Problem Solving & decision Making
• Presence of Mind
 JOB DESCRIPTION OF REGISTRAR (Pediatrics)

Qualification: Post MBBS (3yrs)

Or
Post Graduation in Diploma/Degree

Reporting to: Head- Medical Services / HR- Executive

Job Duties:

• To take detail history. Put initial treatment order.

• To take the rounds of all the patients. To track the investigation results. Check
all the vitals of the patients. To see the progress of the patient. Inform the
consultant.
• To attend the patient on admission and examine him.
• To suggest the necessary investigation and treatment after discussing with
the consultant.
• Check all the treatment sheets written by the RMO’s, make necessary changes
• Attend rounds with the consultants. Inform the RMO’s about any change
• To check with the RMO’s if all the pre & post operative orders have been
carried out appropriately
• To attend to all the patient’s problems and emergencies. To keep the
consultants informed in case of any emergency. To carry out the necessary
emergency procedures and if needed shift the patient to ICU, with the
permission of the Consultants.
• To see whether all the new/old admission, have been entered in the ward
modules by the RMO’S and the discharge summaries of all the patients are
updated, so as to avoid any delay, when the patient is due for discharge. To
check the discharge summary thoroughly and put the signature on the same.
• To give the necessary training to the newly joined RMOs, making them aware
of their job profile and necessary protocols.
• To forward the duty ROTA to the Hospital Administrator & the HR
Executive.
• Preparing of SOPs and implementation of the same.
• To coordinate with the Hospital Administrator & the executive HR & carry
out the necessary changes. To keep them informed about any untoward
incident in the wards etc.
• Attend OPDs and assist to consultant.
• Attend casualty/emergency and routine patient.
Skills Set:

• Technical Skill:
o Trained in PALS (Pediatric Advanced Life Support)
o Trained in NALS (Neonatal Advanced Life Support)
o Trained in Pediatric Emergency.
o Trained in Neonatal Level-III Care.
o Trained in Ward Level Patient Care.
• Except in all Ward Level procedures & Intensive Dept. Procedures.
• Expert in Resuscitation.

Other Skills:

• Good Interpersonal Skill

• Analytical Skill
• Problem Solving & decision Making
• Presence of Mind
 JOB PROFILE OF REGISTRAR (ORTHOPEDICS)

Qualification: India: MBBS (Orthopedics)

FCPS (Ortho)/ DNM/M.S (Ortho)

Reporting to: Head of Department/ Head- Medical Services

Job Summary:

• The Orthopedic Surgeon should have skills to perform procedures with

excellent precision in:
• ‘ Emergency ‘ handling especially accident.
• Ward and Minor OT procedures.
• On-Call in Casualty.
• Assisting in specialty of Arthroscopy/Arthoscopy Surgery.
• Joint replacement Surgery.
• Should be able to perform Surgeries like:
a. Spinal
b. Hand & wrist
c. Trauma
d. General Orthopedics, etc.
e. Pre-OP and Post-OP till the discharge of the patient.
 JOB PROFILE OF NEUROPHYSICIAN

Qualification: [Post-DM- 4-5 yrs]

India: M.D.; D.M. (Neuromedicine)
U.K.: F.R.C.P (Neurology)

Job Summary :

1. The Neuro-physician should have skills to perform procedures with excellent

precision in:
a. General Neurology.
b. Specialty Neurology.
1. Epilepsy.
2. Neuro-rehabilitation .
3. Multiple sclerosis.
4. Behavioral Neurology.
5. Neuro-degenerative disease.
6. Sleep disorder.
7. Neuro-otology.
8. Neuro-ophthalmology.

Diagnostic: Reporting of:

• EEG.

• EMG.

• ENG.

• Posturography.
 JOB PROFILE OF NEUROSURGEON

Qualification:
India: M.S. M.Ch. (Neurosurgery)
U.K.: F.R.C.S. (Neuro)

Job Summary:

The Neurosurgeon should have skills to perform procedures with excellent

precision in:

Vascular related:
• Neuro-vascular Surgery-Aneurysm Clipping

Oncology related:
• Neuro-Oncology: (Tumor removal of for brain, spine, peripheral nerve)

Specialized Surgery:
• Cranial Base and Endocrine Surgery
• Spine and Peripheral Nerve Surgery
• Spine Surgery
• Functional and Stereotactic Neurosurgery
• Medically refractory Parkinson's disease
• Pediatric Neurosurgery
 TOP
JOB PROFILE OF ORTHOPEDIC SURGEON

Qualification:
India: M.S/M.Ch. (Orthopedics)
U.K.: F.R.C.S. (Ortho)/ M.ch (Ortho)

Job Summary:

• The Orthopedic Surgeon should have skills to perform procedures with

excellent precision in:

• General Orthopedics.
• Hand and Wrist Surgery.
• Spinal Surgery.
• Arthroscopy Surgery.
• Joint replacement Surgery.
• Trauma Care.
 JOB PROFILE OF OPHTHALMOLOGIST

Qualification:
India: M.S. (Ophthalmology)
U.K. F.R.C.S. (Ophthalmology)

Job Summary:

1. The Ophthalmic Surgeon should have skills to perform procedures with

excellent precision in:

a. Medical Related:

• Medical Ophthalmology
• Medical management of Glaucoma.

b. Surgery related:

• Cataract Surgery with Phaco

• Glaucoma Surgery
• Vitro-retinal Surgery
• Oculoplasty and Squint Surgery
• Ocular Oncology
• Neuro Ophthalmic Procedures.

c. Diagnostic Related:

• Perimetry.
• Pachytherapy
• Topography
• Fundus fluorescence Angiography
• GDx Nerve Fibre Test.
 JOB PROFILE OF OBSTRETRIC AND GYNECOLOGY

Qualification:
India: M.D. (OBGYN)
U.K.: F.R.C.OG.

Job Summary:

1. The Obstetric and Gynecology Specialist should have skills to perform

procedures with excellent precision in:

a. Medical:
• Obstetric and Gynecology

b. Obstetric:
• Labor

c. Gynecology
• Endoscopic Gynecology
• Gynec Oncology

d. Infertility & IVF:

• Assisted Reproductive Technique.

e. Diagnostics:
• Hysteroscopy
 JOB PROFILE OF PLASTIC & COSMETIC SURGEON

Qualification: India: M.S.; M. Ch. (Plastic/ Cosmetic & Aesthetics)

U.K.: F.RC.S. (Plastic/ Cosmetic)

Job Summary:

• The Plastic & Cosmetic Surgeon should have skills to perform procedures
with excellent precision in either of the following:
a. Active Trauma Reconstructive Surgery:
• Loss of Limb or Tissue, their grafting; Tissue flap surgery, Tendon repair,
Bone grafting and related to musculoskeletal specialty & Artificial eyeball
implant etc.
b. Congenital birth Defect repairs:
c. Onco-Reconstructive:
• Ex - Breast reconstruction post Mastectomy.

d. Micro-vascular Sureea:
• Reunion of finger, Hand, Nerves etc.

e. Hand Plastic Surgery:

• Extension of Microvascular. Tendon repairs etc.
f. Imaginative & Aesthetic Surgeon.
Various cosmetic surgeries & Procedures forms a part of this group of surgery:
• Hair replacement therapy.
• Ear Surgery.
• Eyelid Surgery.
• Forehead lift with Total three(3) branch.
• Nose Surgery.
• Maxillofacial.
• Facelift with Total seven(7) branch.
• Facial implant with Total five(5) branch.
• Laser facial resurfacing.
• Breast enlargement.
• Breast lift.
• Abdominoplasty.
• Collagen! fat Injection.
• Dermabrasion.
• Liposuction.
• Butt implant.
• Lengthening of Penis(imp1ant).
• Vaginopexy.
• Vaginorraphy.
• Chemical peel.
• Pubertal cosmetic and Aesthetic Approach.
 JOB DESCRIPTION OF PATHOLOGIST

Qualification: M.D. (Pathology) and upto 05 years of Experience.

Reporting to: Associate Vice-president of the hospital

Job Summary: The pathologist should have Core expertise in all following areas
and if not than especially first 3 areas; namely;
• Clinical Pathology
• Hematology
• Histopathology

Job Duties:
• To establish technical work procedures and methods.
• To supervise and direct activities of the clinical laboratories and testing of
blood specimens in accordance with accepted national standards and
administrative policies of the hospital to enable to interpret test results to
provide a basis for treatment of disease.
• To train and supervise TECHNICIAN in performance of tests and
microscopic analysis or makes tests and prepare materials for microscopic
study.
• To instruct workers by practical demonstration to correct faulty techniques or
to introduce new procedures and equipment.
• To serve as consultant to other department heads and visiting physicians to
interpret laboratory findings and assist in determining appropriate method
and extent of treatment necessary with related patient care services.

Clinical Pathology & Hematology:

• To review and interpret tests results, examine blood film slides and cultures
under microscope, and write diagnostic reports.
• To conduct macroscopic and microscopic examinations of specimens of body
tissues, fluids and secretions and diagnoses nature of pathological conditions.
• To reorder tests to determine accuracy of results.
Histopathology:
• To direct and supervise preparation of tissue specimens and examine
specimens to provide data on body functions or cause and progress of
disease.
• To train and supervise laboratory personnel in fixing and preparation of
tissue materials from surgical and diagnostic cases.
• To examine tissue section under microscope to detect changes indicative of
disease in tissues and all structures, assist personnel with more difficult tissue
sections and directs use of special stains and methods for isolation,
identification, study of functions, morphology and pathology of obscure cells,
tissues and connecting fibers.
• To conduct macroscopic anatomical examinations and microscopic studies of
all tissues or fluids showing evidence of pathological conditions.
• To write diagnostic reports of microscopic examinations.

Other Activity
• To supervise BLOOD BANK and technicians in collection, processing, and
dispensing of blood and blood plasma, whenever required.
• To undertake and participate in research projects and prepare scientific
papers on the nature, cause and behavior of diseases.
• To study trends and developments in pathological practices and techniques
and evaluate their adaptability to specific needs of the pathological program.
• To direct training of resident physicians, intern, technologist, and technicians
assigned to the department.
• To engage in research and to develop new histopathological methods and
new stains to bring out special tissue structure of chemical components.
• To prepare budget for the fiscal year and submit to administrative officials for
approval.

Skills Set:

• Verbal Ability/Communication Skills

• Problem Solving/Decision Making

• Analytical Skill

Others:

• Affinity for Team work

• Alert/Promptness
• Patience
• Accuracy
• Punctuality
 JOB DESCRIPTION OF BIOCHEMIST

Qualification: M.D. (Biochemistry) and up to 10 years of Experience.

Reporting to: The Head of Medical Services of the Hospital

Job Summary: The Biochemist should have Core expertise in the following areas:
• Biochemistry of routine tests.
• Biochemistry of special tests i.e: hormones, tumor markers, drugs estimation.
• Quality Control and Proficiency testing

Job Duties:
• To establish technical work procedures and methods.
• To supervise and direct activities of the clinical laboratories and testing of
blood specimens in accordance with accepted national standards and
administrative policies of the hospital to unable to interpret test results to
provide a basis for treatment of disease.
• To train and supervise technicians in performance of tests and microscopic
analysis or makes tests and prepare materials for microscopic study.
• To instruct workers by practical demonstration to correct faulty techniques or
to introduce new procedures and equipment.
• To serve as consultant to other department heads and visiting physicians to
interpret laboratory findings and assist in determining appropriate method
and extent of treatment necessary with related patient care services.

Biochemistry
• To review and interpret tests results, and write diagnostic reports.
• To conduct macroscopic and biochemical examinations of specimens of body
fluids and secretions and diagnoses nature of pathological conditions.
• To reorder tests to determine accuracy of results.
• To run and interpret quality control results, validation of kits and establish a
laboratory quality program.

Other Activity
• To undertake and participate in research projects and prepare scientific
papers on the nature, cause and behavior of diseases.
• To study trends and developments in pathological practices and techniques
and evaluate their adaptability to specific needs of the pathological program.
• To direct training of resident physicians, intern, technologist, and technicians
assigned to the department.
• To prepare budget for the fiscal year and submit to administrative officials for
approval.
Skills Set:

• Verbal Ability/Communication Skills

• Problem Solving/Decision Making

• Analytical Skill

Others:

• Affinity for Team work

• Alert/Promptness
• Patience
• Accuracy
• Punctuality
 JOB DESCRIPTIONS OF MICROBIOLOGIST

Qualification: [Post MD-1-5 yrs]

India: M.D. (Microbiology)

Reporting to: Head of Department

Job Summary:
The Microbiologist should have Core expertise in all following areas, namely:
• Microbiology
• Serology
• Immunology
The Microbiologist should also be capable of following: -
• To set-up Antibiotic Policy
• To undertake regular surveillance of Infection Rate
• To take care of Infection Control
• To Set up a Waste disposal program for the hospital
• To Set up an isolation program for patients with communicable diseases
Job Duties:
• To direct and supervise culture and identification of micro-organisms found
in patient body fluids, exudates, skin scrapings, or autopsy and surgical
specimens, performs or directs laboratory tests to identify diseases, based on
characteristic reactions of various serums.
• To provide data on cause, cure, and prevention of diseases.
• To train and supervise technicians in collecting appropriate specimens from
patients, and processing the same and conducting serological tests to identify
microorganism.
• To write diagnostic reports.
• To correlates laboratory findings with clinical data supplied by hospitals and
medical practitioners regarding human fitness.
• To direct immunology tests, investigate problems of allergy and conducts
tests to determine therapeutic and toxic dosages, antibiotics, antitoxins,
antigens and related drugs.
• Standardization of new tests as well as supervision of old tests.
• Introduction of new tests as well as supervision of old tests.
• To set up of Antibiotic susceptibility testing for Microorganism and assist
hospital authority to set-up Antibiotic policy.
• To investigate mode of transmission of bacteria and nature and efficiency of
chemotherapeutic treatment.
• Regular surveillance of the health care associated infections and presentation
of the rates in every infection control meeting with discussion of problems if
any.
• To have Liaison with all the clinical departments for diagnostic as well as
Infection Control work.
• To set up a Waste disposal program for the hospital.
• To set up an isolation program for patients with communicable diseases in
the hospital and liaison with consultants for the same.
• To perform research to develop new or improved bacteriological methods for
discovering and identifying pathogenic organisms.
• To undertake lecture to students of medical technology or nursing.
• To maintain production records including data pertinent to total number of
cultures and interpretation of specific cultures.
• To prepare department budget.

Skills Set:

• Verbal Ability/Communication Skills

• Problem Solving/Decision Making

• Analytical Skill

Others:

• Leadership qualities
• Affinity for teamwork
• Patience
• Enthusiasm
 JOB DESCRIPTION OF BLOOD BANK OFFICER
Qualification: M.D (Path. / Micro.) with D.T.M.,
M.B.B.S; D.T.M.
Reporting: Head – Pathology Department
Job Duties:
• Donor recruitment and retention to maintain adequate supply of various
types of blood.
• Donor selection and physical examination.
• Review of donor questionnaire and consent with all particulars.
• Monitoring phlebotomy and post donation status of donors.
• Explaining the donors about TTD.
• Counseling of HIV, HBsAg and HCV seropositive donors confidently
• To review and to approve SOPs and procedures.
• To review and monitor record keeping system, stocks, equipment validitation
and maintenance programs and equipment calibration records.
• Checking results of blood grouping, compatibility testing, antibody
screening tests, and transfusion transmitted diseases.
• Monitoring of quality control tests on blood grouping reagents, TTD
screening kits, hemoglobin, temperature of fridges, water bath and
serological rotator.
• Monitoring the disposal of HIV, HBsAg, HCV, VDRL, and Malarial parasite
positive bags.
• To review, conduct and arrange training programs for technicians.
• To conduct periodic reinforcement training for nurses and doctors to ensure
correct blood ordering and transfusion practices.
• To conduct the meetings of Transfusion Committee to monitor the quality of
blood and its components.
• Monitoring the whole process of collection of blood, storage, testing, and
issue till disposal of empty bags.
• Maintaining the records of transfusion reaction and transfusion transmitted
diseases and review of these cases.
• Preparation of monthly and quarterly reports of blood bank.
• Monitoring the cleanliness and fumigation of the blood bank.
• Oversee the preparation of Duty Roster for the Technicians.
• Conducting the Proficiency Tests for the technical staff.

Skills Set:
• Verbal Ability/Communication Skills
• Problem solving/Decision Making
• Analytical Skill
Others:
• Enthusiasm
• Patience
• Alert/Promptness
• Presence of Mind
 JOB PROFILE OF DERMATOLOGY & SKIN CARE

Qualification: [Post-MD-5-6 yrs]

India: M.D. (Dermatology)
U.K.: F.R.C.P.

Job Summary:

• The Dermatologist & Skin care Specialist should have skills to perform Therapy
& procedures with excellent precision in the following:-

a. Medical Dermatology
• Basic Skin care.
• Sculpture.
• Rhinophyma.
• Scar revision & t/t.
• Other Medical ailments.

b.Dermatology services & Procedures

• Diagnostic & therapeutic services.
• Sclerotherapy.

c. Aesthetic & Skin Care

• Aesthetic services.
• Cosmoceuticals.
d. Laser Therapy Skin Care
• Laser Services for skin treatment for tone, texture, wrinkles, photo- damages.

JOB PROFILE OF PAEDIATRICIAN

Qualification: [Post-MD-5-6 yrs]

India: M.D. (Pediatrics)
U.K.: F.R.C.P.

Job Summary:

• The Pediatrician should have skills to perform procedures with excellent

precision in:
• General Pediatrics.
• Neonatology.
• Pediatric Rheumatology.
• Pediatric Cardiology.
 JOB PROFILE OF GASTROENTEROLOGIST

Qualification: India: D.M. or DNB (Gastro)

European or US or any other Accreditation

Experience: Minimum 5 years of experience

Job Summary:

The Gastroenterologist should have the following skills:

Medical Gastroenterology
• Ability to diagnose and treat gastro intestinal disorders, liver and
pancreatobiliary disorders.

• To perform bedside procedures like liver biopsy and Ascitic fluid paracentesis.

Endoscopy related procedures :

• Upper G.I Scopy- Diagnostic / Therapeutic

• Lower G.I Scopy- Diagnostic / Therapeutic.
• ERCP
 JOB PROFILE OF LAPROSCOPIC SURGEON

Qualification:
India: M.S. (Surgery) with Fellowship in Endoscopy surgery.
U.K. F. R.C.S.

Job Summary:

The Endoscopic Surgeon should have skills to perform procedures with excellent
precision in Laparoscopic surgeries of:
• Gastro-intestinal.
• Liver and Gall Bladder.
• Hernia Repair.
• Appendectomy.
• G.I. Disorder.
 JOB PROFILE OF INTERVENTIONAL CARDIOLOGIST

Qualification: India: -M.D.; DM (Cardiology).

U.K.: F. R.C.P. (Cardiology)

Job Summary:

• The Interventional Cardiologist should be highly skilled in judgment for

diagnosis & treatment for patients.
• To provide highest standards of clinical care (Invasive & Non- Invasive)
ethically to all patients seeking services.
• The Interventional Cardiologist should have skills to perform procedures with
excellent precision:

INVASIVE CARDIAC PROCEDURES (CATH) includes:

• Patent Ductus arteriosis coil closure.
• Percutaneous Transluminal Coronary Angioplasty with & without stentls.
• Percutaneous Transluminal Peripheral Angioplasty.
• Permanent pacemaker Implantation.
• Electro-physiologic studies.
• Percutaneous Transluminal Ballon Mitral Valvuloplasty.
• Percutaneous Transluminal Metal Mitral commisurotomy.
• Radio frequency Ablation.
• Peripheral Coil Embolization.

NON-INVASIVE CARDIOLOGY inc1udes:

• TMT studies.
• Echocardiography Plain & with Color Doppler.
• Peripheral color Doppler studies.
• Whole Body color Doppler studies.
• To strive for further excellence in knowledge and skill in order to render best in
clinical care.
• To assist other team members as and when required.
• To actively contribute in CME and other training programs.
• To provide supervisory support to junior medical staff- Registers, Residents &
Technicians.
• To conduct OPD, procedures in Non-Invasive & Invasive Cardiologist, Ward
and CCU rounds as per planned Hospital schedule.
• To initiate and also, actively contribute in research work, publications,
conferences and any clinical trials which hospital conducts.
• To work closely with unit head and marketing team for promoting the Product
and Hospital.
• To conduct teaching session for Residents, Nurse & Paramedical staff as
planned jointly by Hospital.
• To represent Department & Hospital in various forums as and when requested.
 JOB PROFILE OF CARDIO-V ASCULAR & THORACIC SURGERY (CVTS)-
SURGEON

Qualification: India: M.S.; M. Ch. (CVTS).

U.K.: F.R.C.S. (CVTS)

Job Summary:

1.The CVTS Surgeon should have skills to perform surgery (either of first three Groups)
with excellent precision namely:

Cardiac Related:
• CABG (a1l7 types).
• Off Pump CABG (Beating Heart).
• Mistral Valve replacement & repair.
• Congenital Heart defect - Simple & Complex.
• Surgery for Valve & Coronary.
• Surgery for valve & congenital defect.
• Minimal Invasive Surgery (without opening Chest wall).
• Surgery for cardiac Arrhythmia.
• Trans Myocardial revisualization.
• Homograph Surgery.
• Surgery for Cardiac failure.
• Surgery for left Ventricular.
• Ventricular assisted device.

Vascular Surgery:
• Surgery for Carotid.
• Surgery for Aneurysm.
• Port Access surgery.
• Peripheral bypass limbs.

Thoracic Surgery:
• Surgery for Esophagus.
• Transplant for Lung & Heart.
• Lung Surgery.

Surgery Of Future (In Progress)

• Robotic Surgery

• To provide highest standards of clinical care (Surgical & medical ) ethically to

all patients seeking services.
• To strive for further excellence in knowledge and skill in order to render best in
clinical care.
• To assist other team members as and when required.
• To actively contribute in CME and other training programs.

• To provide supervisory support to junior medical staff- Registers, and

Residents.

• To conduct OPD, Ward/ SICU rounds and Surgeries as per planned Hospital
schedule.

• To initiate and also, actively contribute in research work, Publications,

Conferences and any clinical trials.

• To work closely with unit head and marketing team for promoting the product
& Hospital.

• To conduct teaching session for residents, Nurse & Paramedical staff as

planned jointly by hospital

• To represent Department & Hospital in various forums as and when requested.

 JOB DESCRIPTION OF ANESTHESIOLOGIST

Qualification:
India: M.D/D.N.B (Anesth) (D.A)
U.K.: F.R.C.A. (Anesth)

Job Summary:
1. The Anesthesiologist should have core expertise in areas such as :
1.1. Surgery-wise: -
1.1.Cardiac and Cardiac intervention procedures;
1.2.Gynecological & obstetrics surgeries;
1.3.Orthopedic & Spine surgeries
1.4.Neurosurgery, pediatric surgery
1.5.General surgery.
1.6.Technique wise:
1.7. General
1.8. Spinal and Epidural
1.9. Regional

Job DUTIES:
1. The Anesthesiologist should have core expertise in area such as:
• Cardiac Anesthesia.
• Neurosurgery.
• Pediatrics surgery
• Orthopedic and Spine surgeries.
• Other surgeries.

• To direct and supervise activities of anesthesia department in accordance with

established standards and administrative policies.
• To establish department clinical work procedures.
• To assign and supervises activities of all the department personnel.
• To review and forward the requisitions of supplies and equipment.
• To confers with members of surgical staff and with departments heads to
determine method and type of anesthesia for each surgical procedures.
• To participate with the members of other department in planning joint
administrative and technical programs and make recommendation for
maximum coordination of anesthesiological services with other patients
services.
• To conduct studies and research program on effectiveness and usefulness of
new techniques and anesthetics.
• To administer various type of anesthetics to render patient insensible to pain
during surgical procedures, manipulation or setting of fractures, deliveries and
other therapeutics and diagnostics measures such as :
• To examine patients to determine degree of surgical risk, type of anesthetic to
be administered, and pre-anesthetic sedation
• To select anesthetic best adapted to patient’s condition and risk involved.

• To position patient on operating table and administer anesthetic as prescribed

by general medical standards.

• To inspect equipments before anesthesia, to determine that it is working

properly. If working improperly, makes adjustments or substitute equipment.
• To observe and monitor the anesthetized patient for adverse reactions, advise
physicians of conditions, and initiate remedial measures.
• To maintain records of anesthetic administered, condition of patients prior to
and throughout anesthesia, preaneasthetic and post anesthetic medication, and
conditions of patients at close of operation.
• To administer treatment to patients in case of post anesthetic complications.
• To accompany patients to recovery room or ICCU/SICU.
• To look after the management of pain after the surgery in co-ordination with
the sugeon.
• To instruct interns, residents and nurses in methods and techniques of
anesthesiology.
• To manage the working of SICU.

• To undertake patient care in critical area of SICU

• To supervise, guide & manage the Resident, Nurses and other staff in SICU
• To confer with the principle doctor of the patient in SICU about planning
treatment and the progress of the patients.

Skill Sets:

Verbal Ability

• Ability to comprehend verbal instructions given by the supervisor or head of

the department.
• To give accurate and tactful explanations to patients and their relatives.

Other Skills
• Have an affinity for teamwork.
• Technical Knowledge.
• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and co-
ordinate with other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions given by the supervisors and other related departmental
personnel.
• Alert/Promptness.
• Finger Dexterity
• Emotional Maturity.
 JOB DESCRIPTION OF RADIOLOGIST

Qualification: [Post –MD/DNB -6- 7yrs]

India: M.D.(Radiology)
U.K.: F.R.C.P.(Radio).

Reporting to: General Manager Hospital

Job Summary:
The Radiologist should have core expertise in:
• General Radiology.
• Radiology Plain.
• Special Procedure Radiology.
• Ultrasonography
• CT Scan Study or
• MRI Study

Job Duties:
• To administer radiology programs and directs and coordinates department
activities in accordance with accepted national standards and administration
policies.
• To plan, scope, emphasis and objectives of the radiology programs,
conferring with management, consultants of other departments and Medical
staff ascertain hospital.
• To participate with personnel of other departments in planning joint
administrative and technical programs and recommend methods and
procedures and techniques reflecting applicable advances in the field to guide
professional and technical staff.
• To establish and enforce through subordinate supervisors, safety regulations
for the department to insure that both patients and hospital personnel receive
maximum protection from the hazardous effects of roentgen rays and
radioactive materials used in diagnosis and therapy.

• The radiologist should have a core expertise in area either of these-

• Radiology Plain
• Special Procedure Radiology
• Ultrasonography & color doppler
• CT Scan Study
• MRI Study
• Mammography
• To determine on the basis of patient’s physical conditions, history and

• Symptomatology what radiology examinations are necessary for accurate

diagnosis and administer radio-opaque substances to render internal
structures and organs visible to diagnostic X-ray or fluoroscope screen.

• After study of developed X-rays or fluoroscope, evaluate findings, correlating

them with other examinations and tests and records after interpret
radiological findings and assist in determining nature and extent of necessary
treatment.

• In event when the department in infancy with limited staff, Radiologist will
be advising the staff on technical matters but delegating actual administrative
duties to the Radiology Technician.

• To report all X-rays & procedure, CT & MRI.

• To perform all ultrasounds of out patient and out patient.

 JOB DESCRIPTION OF JUNIOR CONSULTANT

Qualification: Post M.S. (5 yrs.) or any specialization

Reporting to: Head- Medical Services

Job duties:
• To take the rounds of all the patients. To track the investigation results. Check
all the vitals of the patients. To see the progress of the patient. Inform the
consultant if necessary.
• Check all the treatment sheets written by the RMO’s make necessary changes
and Inform the RMO’s about any change.
• To check with the RMO’s if all the pre & post operative orders have been
carried out appropriately
• To attend to all the patient’s problems and emergencies. To keep the
consultants informed in case of any emergency. To carry out the necessary
emergency procedures and if needed shift the patient to ICU.
• To enter pre-operative orders in the treatment sheet. To check whether the
consent for the surgery has been taken from the patient. If not to inform the
respective person.
• Attend Surgical Procedures in OT.
• Co-ordinate academic activities including Journal Clubs, Seminars, Case
presentations, CMEs.
• To coordinate with the Hospital Administrator & the executive HR & carry
out the necessary changes. To keep them informed about any untoward
incident in the wards etc.
 JOB DESCRIPTION OF CLINICAL ASSOCIATE

Qualification: [Post -MD-2-3yrs]

India: M.D. (Radiology)
U.K.: F.R.C.P. (Radio).

Reporting To: Head of Department/ Head- Medical Services

Job Summary:
The Radiologist should have core expertise in
• General Radiology.
• Radiology Plain.
• Special Procedure Radiology.
• Ultrasonography
• CT Scan Study or
• MRI Study

Job Duties:
• To determine on the basis of patient’s physical conditions, history and
Symptomatology what radiology examinations are necessary for accurate
diagnosis and administer radio-opaque substances to render internal
structures and organs visible to diagnostic X-ray or fluoroscope screen.
• After study of developed X-rays or fluoroscope, evaluates findings,
correlating them with other examinations and tests and records after interpret
radiological findings and assist in determining nature and extent of
necessary treatment.
• To report all X-rays & procedure, and monitor all CT & MRI studies
• To perform all ultrasounds of out patient and out patient.

Skills Set:
• Verbal Ability/Communication Skills

• Problem Solving/Decision Making

• Analytical Skill

Others:

• Affinity for Team work

• Alert/Promptness
• Patience
• Accuracy
• Punctuality
 JOB DESCRIPTION OF PHYSIOTHERAPIST

Qualification: M. Sc. or B.Sc. (Physiotherapy)

Reporting To: Head- Medical Services of the hospital

Job Duties:

• To supervise and coordinate activities of physical therapy program designed

to treat disabled, injured or diseased patients.
• To establish goals and policies for the physical therapy section of the physical
Medicine and Rehabilitation Department
• To establish reporting procedures and types of records to be maintained.
• To compile statistical data from experts.
• To consult with physicians regarding treatments and schedules patients for
treatment in accordance with available personnel and equipment.
• To assign cases to Jr. therapist (In case, if any), indicating type and
specifications of treatment, type of equipment or therapeutic devices
required.
• To observe personnel in performance of duties to evaluate efficiency, skill,
abilities and attitudes toward fellow workers and patients for use in
recommending personal actions and determining effectiveness of methods.
• To introduce and demonstrate new techniques.
• To observe patients' actions and reactions to prescribed treatment and
evaluate progress.
• To train new personnel; lecture students and nurses to discuss and evaluate
patients' condition, progress, and plans for further therapy.
• To instruct and demonstrate to outpatients exercises to be performed at
home.
• To prepare treatment charges for Financial Management Department for
inclusion with patient’s charges. Submit annual reports and budget requests.
• To maintain inventories and requisitions supplies and equipment.
• To process requisition repairs for equipment and facilities.
• To design and Implement Community outreach Program.

Skill Sets:

Verbal Ability

• Ability to comprehend verbal instructions given by the supervisor or head of

the department.
• To give accurate and tactful explanations to patients and their relatives.
Other Skills
• Have an affinity for teamwork.
• Technical Knowledge.
• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and co-
ordinate with other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions given by the supervisors and other related departmental
personnel.
• Alert/Promptness.
• Finger Dexterity
• Emotional Maturity.
 JOB DESCRIPTION OF SENIOR PHYSIOTHERAPIST

Qualification: B.P.Th / M.P.Th

Reporting to: HOD –Physiotherapy

Job duties: The senior therapist will be responsible for the above mentioned job
duties and also the following duties too.
• To assign cases to Jr. therapist (In case, if any), indicating type and
specifications of treatment, type of equipment or therapeutic devices
required.
• To observe personnel in performance of duties to evaluate efficiency, skill,
abilities and attitudes toward fellow workers and patients for use in
recommending personal actions and determining effectiveness of methods.
• To introduce and demonstrate new techniques.
• To train new personnel; lecture students to discuss and evaluate patients'
condition, progress, and plans for further therapy.
• To design and Implement Community outreach Program.

Skill Sets:

Verbal Ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.
• To give accurate and tactful explanations to patients and their relatives.

Other Skills
• Have an affinity for teamwork.
• Technical Knowledge.
• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and co-
ordinate with other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions given by the supervisors and other related departmental
personnel.
• Alert/Promptness.
• Finger Dexterity
• Emotional Maturity.
 JOB DESCRIPTION OF JUNIOR PHYSIOTHERAPIST

Qualification: B.P.Th / M.P.Th

Reporting to: HOD – Physiotherapy

Job duties:
• To supervise and coordinate activities of physical therapy program designed
to treat disabled, injured or diseased patients:
• To establish goals and policies for the physical therapy section of the physical
Medicine and Rehabilitation Department
• To establish reporting procedures and types of records to be maintained.
• To compile statistical data from experts.
• To consult with physicians regarding treatments and schedules patients for
treatment in accordance with available personnel and equipment.
• To observe patients' actions and reactions to prescribed treatment and
evaluate progress.
• To instruct and demonstrate to outpatients exercises to be performed at
home.
• To maintain inventories and requisitions supplies and equipment.
• To process requisitions repairs for equipment and facilities.

Skill Sets:

Verbal Ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.
• To give accurate and tactful explanations to patients and their relatives.

Other Skills
• Have an affinity for teamwork.
• Technical Knowledge.
• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and co-
ordinate with other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions given by the supervisors and other related departmental
personnel.
• Alert/Promptness.
• Finger Dexterity
• Emotional Maturity.
 JOB DESCRIPTION OF CHAIRPERSON INFECTION CONTROL -
COMMITTEE

Qualification: Post MD 6-7 years. India M.D. (Microbiology)

Job duties:
• To formulate and implement Infection Control policies and procedures
• To approve the type and scope of surveillance activities including the review
of patient infections.
• To analyze, maintain and disseminate I.C. data.
• To plan and co-ordinate training activities for I.C.
• To regularly interact with M.I.S. Mumbai Forum.
• To monitor, analyze and disseminate information regarding antibiotic policy.
• To formulate and implement strategies for Biomedical waste management,
infected linen management needle stick injury prevention and management,
isolation procedures.
• To continually assess the effectiveness of strategies to reduce infection.
• To regularly conduct meeting of the IC Committee and maintain records of
the same.

Skill Sets:

Verbal Ability

Other Skill
• Have an affinity for teamwork.
• Technical Knowledge.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to plan & organize ones work schedule effectively.
 JOB DESCRIPTION FOR NURSING SUPERINTENDENT

Qualification:
• Masters/Bachelor’s Degree in Nursing or other related field required.
• Licensed/Registered to practice professional nursing.
• Current Basic Life support Certification.

Reporting To: Associate Vice-President

Job Summary:
Nursing Superintendent reports to the Associate Vice - President, in the hospital. She is
accountable for the safe and efficient running of the various Nursing departments in the
hospital. She is assisted in carrying out her duties, by the Deputy Nursing
Superintended/ Assistant Nursing Superintendent, Ward Supervisors and Clerical and
other support staffs.

Nursing Service
• Participates in the formulation of the philosophy of the hospital in general and
those specific to the Nursing service.
• Determines goals, aims, objectives and policies of the Nursing Services.
• Implements hospital policies and rules through various nursing units.
• Decides and recommends personnel and material requirement for running
various Nursing service departments of the hospital.
• Interviews and recruits Nursing staff.
• Ensures the safe and efficient care rendered in the various Nursing departments of the
hospital.
• Makes regular rounds in ICUs, OT and wards.
• Checks if standard of care is maintained and patients are nursed in a clean, orderly and
safe environment.
• Supervision of hostel.
• Selects and secures proper equipment needed for the hospital.
• Looks after the welfare of the patients, their relatives and the Nursing staff.
• Prepares duty roster, plans staff leave, and disburses salaries.
• Gives counseling and guidance to the subordinate staff.
• Maintains discipline among Nurses and auxiliary staff.
• Enforces implementation of the hospital rules, regulations and policies.
• Participates in hospital and intra-hospital meetings and conferences.
• Investigates complaints and takes necessary steps.
• Evaluates confidential staff reports and recommends for promotion or higher
studies.
• Plans staff development programmes and arranges for in-service education and
orientation programmes, etc.
• Participates in the formulation of the philosophy of the Institution in general
and those specific to the Nursing service.
• Determines goals, aims, objectives and policies of the Nursing services.

General and Office Duties

• Attends to the general correspondence.
• Maintains necessary records concerning the Nursing staff, students, confidential
reports and health records, etc.
• Participates in professional and community activities.
• Maintains a cordial relation with public and volunteer workers.
 JOB DESCRIPTION OF DEPUTY/ASSISTANT NURSING
SUPERINTENDENT

Qualifications:
• Masters/Bachelor’s Degree in nursing or other related field required.
• Licensed/Registered to practice professional nursing
• Current Basic Life support Certification

Reports To: Nursing Superintendent

Job Summary:
Reports to the Nursing Superintendent and assists her/him in the Nursing Service
administration of the Hospital.

Nursing Service
• Officiates in the absence of Nursing Superintendent.
• Participates in the formulation of Nursing Services, philosophies, objectives
and SOPs.
• Assists in the recruitment of Nursing Staff.
• Helps in allocation and reallocation of Nursing personnel to various Nursing
Services Departments and OPDs’.
• Keeps records and reports of the Nursing Services.
• Assists in planning and organizing the new units in the hospital.
• Maintains confidential reports & reports of the Nursing Staff.
• Takes regular hospitals rounds.
• Supervises care given in various departments
• Member of several hospital committees, e.g. Infection Control Committee,
Pharmacy & therapeutics, J.C.I. core group, Medical Executive Committee.
• Interprets the policies & procedures of the hospital care to subordinate staff
and others.
• Acts as a liaison officer between the Nursing Superintendent and the Nursing
staff of the hospital.
• Assists in the supervision of Nurses’ hostel.
• Attends to emergency calls in rotation concerning hospital or hostel
problems.
• Audit Code Blue (Actual & Mock drill).
• Review medication errors/adverse reaction/sentinel events/incident
reporting.
• Review outcome measures in the hospital.
• Checking crash carts, high alert cupboard, back-up pharmacy, narcotic
cupboard.
• Checking patient record.
• Meeting patient relatives.

Educational Functions
• Assists in planning and implementing staff development programmes.
• Ensures clinical experience facilities for student Nurses in various clinical areas of
the hospital.
• Guides and counsels Nursing staff.
• Arranges orientation programmes for new Nursing staff.
• Maintains discipline among nursing personnel
• Organizes experience programmes for post-graduate students from different
hospitals.

General Duties
• Escorts special visitors, Nursing Superintendent for hospital rounds.
• Arranges and participates in professional and social functions of the staff and
students.
• Maintains good public relations.
• Carries out other duties assigned to her by the Nursing Superintendent.
JOB DESCRIPTION OF NURSING SUPERVISOR/NURSING OFFICER

Qualification: Masters/Bachelor’s Degree in nursing or other related field

required. Licensed/Registered to practice professional nursing. Current Basic
Life support Certification.

Reporting to: Chief of Nursing/Deputy Nursing Superintendent

Job Summary:
Nursing Supervisor is accountable for the Nursing care management of a ward or a unit
assigned to her/him. She is responsible to the Chief of Nursing/Deputy Nursing
Superintendent for her ward management. She takes full charge of the ward and assigns
work for various categories of nursing and non-Nursing personnel working with her. She
is responsible for safety and comfort of the patients in her ward. In a teaching hospital she
is expected to ensure good learning fields.

Direct Patient Care

• Ensures proper admission, discharge of her patients.
• Plans nursing care and make patients’ assignment as per their nursing needs.
• Assists in the direct care of the patient as and when required.
• She/he sees that total health needs of her/his patients are met.
• Ensures safety, comfort and good personal hygiene of her /his patient.
• Assists in planning and administration of the therapeutic diet to her patient.
• Sees that helpless patients are regularly fed as per direction.
• Sees that proper observation records of the patients are made and necessary
information imparted to the concerned authorities.
• Takes Nursing rounds with staff and students.
• Takes rounds with doctors. Assists him in diagnosis and treatment of the patients.
• Implements doctors’ instructions concerning patient treatment.
• Assists patient and his/her relatives to adjust in the hospital and its routine.
• Co-ordinates patient care with other departments.

Supervision and Administration

• Ensures safe and clean environment for the ward.

• Prepares duty and work assignments.
• Indents Ward store and keeps necessary records.
• Does regular inventory checking of her /his ward.
• Makes list for condemnation of articles and submits it to all concerned.
• Assists in making ward requirements.
• Establishes and reinforces ward standards prescribed in the procedures and manuals
of the ward and the hospital and policies that are in force.
• Acts as a liaison officer between ward staff and hospital administration.
• Maintains good public relations in her/ his ward.
• Sees that ward statistics are regularly submitted.
• Maintains discipline among the ward workers, e.g., Staff Nurses, students and
domestic staff.
• Deals appropriately with any adverse situation that has occurred in the ward and
reports to the concerned authorities.
• Reports about any medico-legal cases in the ward.
• Writes and submits confidential reports of the staff.
• Carries out Competency Assessment for the staff.
• Reports and documents medication errors/adverse events.

Educational Functions
• Organizes orientation programmes for new staff.
• Organizes formal and informal ward teaching, conducts bedside clinics and
demonstrations.
• Conducts ward conferences/meetings.
• Gives incidental teaching to patients, relatives, Staff Nurses, students and the
domestic staff.
• Guides in formulation of Nursing care studies, and Nursing care plans etc.
• Evaluates the staff’s performance and submits reports to the nursing
adminstration.
• Encourages staff development programme in her/his ward.

Skill Sets:

• Verbal Ability/Communication Skill (Written & Oral)

• Problem Solving/Decision Making

Others:

• Enthusiasm
• Leadership Qualities
• Creative Thinking

JOB DESCRIPTION OF NURSE EDUCATOR

Qualification: Diploma in G.N.M.

Reporting to: Nursing Superintendent /Deputy Nursing Superintendent.

Job Summary: Nurse Educator is accountable for the ongoing /training /
developmental activities in the nursing department. She reports to the Nursing
Superintendent.

Job duties:

• General Induction Program for the new recruited staff.

• Supervision in patient care areas.
• Conducting BLS Training Program.
• Coordinating advance training programs for the nursing staffs
• Preparation and Internalization of SOPs for the nursing Staff.
• Conducting education program for the nursing staff.
• Tracking quality indicators in the Nursing Department.

Skill Sets:

Verbal Ability/Communication Skill (Written & Oral)

Problem Solving/Decision Making

Others:
• Good Presentation Skill
• Good Interpersonal Relation
JOB DESCRIPTION OF NURSING EXECUTIVES

Qualifications: Graduate/diploma from an accredited school of nursing.

8-10 years of ICU clinical experience

Reports To: Nursing Superintendent

Job Summary: Administers, directs and coordinates activities of Patient Care

Administration within the department is responsible for the recommendation,
development and implementation of policies and procedures, and for keeping
the Nursing superintendent informed of both progress and potential problems.
Responsible for the direction and evaluation of patient care delivery. Maintains
operational aspects in collaboration with other service areas.

Job Duties:

Management Of Patient Care Personnel:

• May be responsible for recruitment, interviewing and selection of staff in
absence of NS
• Provides leadership and direction in accordance with organizational and
departmental goals and objectives.
• Provides for professional growth and development of staffs through
identification of needs, sponsoring training programs, encouraging education
(formal and continuing) efforts and evaluation of it.
• Responsible for completion of regular performance evaluations for each staff
member; conducts competency assessment and evaluations for new staff
prior to completion of probationary period.
• Counsels employees, develops staff and, as appropriate, utilizes the
disciplinary process.
• Plans and maintains staffing pattern for the meeting the patient's need for
continuity of care and level of care.

Management Of Intensive Care Unit:

• Responsible for safety and comfort of patients, and the health and safety of
employees
• Collaborates with other support services to provide a safe, clean and secure
environment for patients, staffs and visitors.
• Provides appropriate reports to patients care administration.
• Evaluates and sets standards for facilities and equipment, and monitors
utilization of equipment and supplies.
• Promotes open communication within the unit, service, and with other units
and services. Plan and conducts unit staff meetings for each shift.
• Provides assistance in the orientation and practice of emergency procedures,
fire Drills, evacuation procedures and internal/ External disaster plans and
procedures.

Management Of Patient Care:

• Provides input and standards in formulating patient care policy and

procedures for patient care services and the organization, works with the
medical staff to coordinate medical and nursing management of patient care.
• Participates in quality assessment and improvement, including utilization
and promotion of familiarization with quality improvement standards and
programs. Reviews quality improvement reports and integrates appropriate
actions into the system.
• Facilitates and monitors activities related to patient care and sets standards
for accurate reporting and recording of patient symptoms, reactions and
progress.
• Organizes patient care and ensures continuity of care based upon knowledge
of patient needs.
• Evaluates patients care through assessments, planning, intervention,
reevaluation, written documentation, observation and comparison to
establish standards.
• Administers nursing care to patients, as needed, to maintain clinical skills, to
assess particular patients requirements or as support to patient care unit staff.
• Assumes the role of patient advocates respecting guideline found in the
patient bill of rights.
• Serves as a clinical resource person and assists personnel in assessing
patient/family status to plan patient's care.
• Communicates with patient, significant others and health professionals
regarding care to the patient.
• Provides mechanisms to assure patient and significant others participation in
care planning.

Education Responsibilities:

• Provides for professional growth and development of staff skills and

establishes climate conducive to meeting educational needs and efforts of the
unit.
• Provides direction for the teaching of patients and their significant others,
and other educational activities of the Patient Care Services of this Hospital.
• Interprets philosophy, goals, objectives, policies and procedures for all
personnel, patients and the public.
• Cooperates with clinical instructors in planning, implementation and
evaluation of students' clinical experience.
• Assumes responsibility for own personal continuing education and
developmental needs; attends meetings. Workshops and conventions to
enrich personal knowledge, growth and skill in providing clinical care for
patients.

Miscellaneous Responsibilities:

• Serves as a resource to others.

• Serves on committees in patient care/nursing, hospital wide or professional
nursing organizations.
• Supports and/or participates in research programs.
• Fosters good public relations to the department.
• Maintains a professional appearance and acts as a role models to the staff.
JOB DESCRIPTION OF NURSING EXECUTIVE-OPERATION THEATER

Qualifications: Graduate/diploma from an accredited school of nursing.

8-10 years of OT clinical experience.

Reports To: The Nursing Superintendent/ Hospital’s Associate Vice - President

Job Summary: Administers, directs and coordinates activities of Patient Care

Administration within Surgical Services Unit, and is responsible for the
recommendation, development and implementation of policies and procedures
in OT, and for keeping the Nursing Superintendent/Associate Vice - President
informed of both progress and potential problems. Responsible for the direction
and evaluation of patient care delivery. Maintains operational aspects of the OT
in collaboration with other service areas.

Job Duties:

Management Of Patient Care Personnel:

• May be responsible for recruitment, interviewing and selection of staff for the
Surgical Services Unit.
• Provides leadership and direction in accordance with organizational and
departmental goals and objectives.
• Provides for professional growth and development of OT staff through
identification of needs, sponsoring training programs, encouraging education
(formal and continuing) efforts and evaluation of it.
• Responsible for completion of regular performance evaluations for each staff
member; conducts competency assessment evaluations for new staff prior to
completion of probationary period.
• Counsels employees, develops staff and, as appropriate, utilizes the
disciplinary process.
• Plans and maintains staffing pattern for the OT, meeting the patient's need for
continuity of care and level of care.

Management Of OT Care Unit:

• Responsible for safety and comfort of patients, and the health and safety of
employees assigned to the OT.
• Collaborates with ancillary support services to provide a safe, clean and secure
environment for patients, staff and visitors.
• Provides appropriate reports to patients care administration.
• Evaluates and sets standards for facilities and equipment, and monitors
utilization of equipment and supplies.
• Promotes open communication within the unit, service, and with other units
and services. Plan and conducts unit staff meetings for each shift.
• Provides assistance in the orientation to and practice of emergency procedures,
fire Drills, evacuation procedures and internal/ External disaster plans and
procedures.

Management Of Patient Care:

• Provides input and standards in formulating patient care policy and

procedures for patient care services and the organization, works with the
medical staff to coordinate medical and nursing management of patient care.
• Participates in quality assessment and improvement, including utilization and
promotion of familiarization with quality improvement standards and
programs. Reviews quality improvement reports and integrates appropriate
actions into the IOP system.
• Facilitates and monitors activities related to patient care and sets standards for
accurate reporting and recording of patient symptoms, reactions and progress.
• Organizes patient care and ensures continuity of care based upon knowledge of
patient needs.
• Evaluates patients’ care through assessments, planning, intervention, and
reevaluating written documentation, observation and comparison to establish
standards.
• Administers pre/post/recovery room care to patients/staff, as needed, to
maintain clinical skills, to assess particular patients requirements or as support
to patient care unit staff.
• Assumes the role of patient advocates respecting guideline found in the patient
bill of rights.
• Serves as a clinical resource person and assists OT personnel in assessing
patient.
• Communicates with patient, significant others and health professionals
regarding care to the patient.
• Provides mechanisms to assure patient and significant others participation in
care planning.

Education Responsibilities:

• Provides for professional growth and development of OT staff and establishes

climate conducive to meeting educational needs and efforts of the unit.
• Provides direction for the teaching of patients and their significant others, and
other educational activities of the Patient Care Services of this Hospital.
• Interprets philosophy, goals, objectives, policies and procedures for all
personnel, patients and the public.
• Cooperates with clinical instructors in planning, implementation and
evaluation of staff clinical experience.
• Assumes responsibility for own personal continuing education and
developmental needs; attends meetings, workshops, etc.
• Enrich personal knowledge, growth and skill in providing clinical care for
patients.

Miscellaneous Responsibilities:

• Serves as a resource to others.

• Serves on committees in patient care/nursing, hospital wide or professional
nursing organizations.
• Supports and/or participates in research programs as approved by the
Division of Patient Care Services.
• Fosters good public relations for OT and the Hospital
• Maintains a professional appearance and acts as a role models to the staff.

Skill Sets:

Verbal Ability/Communication Skill

Problem Solving/Decision Making

Interpersonal Skill

Others:
• Emotional Maturity
• Presence of mind
• Alert/Promptness
• Affinity for teamwork
• Leadership qualities
 JOB DESCRIPTION FOR NURSING EXECUTIVE-CATH LAB

Qualification: Diploma G.N.M / B.Sc. Nursing

Reporting To: The Nursing Superintendent

Job Summary: To ensure smooth functioning and management of the cath-lab in

order to provide safety diagnostic & therapeutic procedures to the patient.

Job Duties:
• Check inventory of all equipment, crash cart and instruments as per the
inventory register and inform the senior nurse /head nurse in case of any
discrepancies noted.
• Check the census of the department.
• Enquire and know about the following:
• New admissions.
• Transfers.
• Investigation list.
• Greet all patients as well as assess the patients and the unit.
• Cath module –Procedures Scheduler done for all patients who under go the
procedure in cath lab.
• Posting of all Procedure in procedure Record module.
• MMS module – Indent Order, Recepit, IP issue & store consumption.
• Over all supervision & guiding for all procedures which is done in cath-lab.
• Ensure that safety protocol followed for all the patients who had under gone
procedures.
• Organizing cases according to the booking & availability of Consultants.
• Ensure replacement of consumables.
• Ensure that safety protocol followed by all staffs concern.
• Complete all relevant documents.
• Check the records.
• Inform any special events during the shift to the Nursing Superintendent &
Associate Vice - President.
• Prepare a brief report on the procedures done and forward a copy to the
Nursing Superintendent & Associate Vice - President.
• Ensure the posting of the packages done.
• Ensure the needs of patients are met during procedures and the unit is tidy at
all times.
• Check medicines for the entire day.
• Ensure the dispatch register maintained.
• Ensure all the patient reports handover done.
Skill Sets:

Verbal Ability / Communication skill

• To give accurate and tactful explanations to patients and their relatives.

• Problem solving / Decision-making
• Technical Skill & Analytical Skill
JOB DESCRIPTION OF INFECTION CONTROL NURSE

Qualifications:
• Bachelor’s Degree in nursing or other related field required.
• Licensed/Registered to practice professional nursing

Reports To: Nursing Superintendent/HOD Microbiologist

Job Summary: Administers, directs and coordinates activities of Patient Care

Administration and is responsible for the recommendation,
development and implementation of infection control Actions,
and for keeping the Nursing Supervisor/Associate Vice -
President informed of both progress and potential problems.
Responsible for the direction and evaluation of patient care
delivery. Maintains operational aspects in collaboration with
other service areas.
Job Duties:
Management Of Patient Care Personnel:
1. Supervises the maintenance of the established protocols for infection
prevention e.g. isolation procedures, hand washing techniques used, the use
of hand rub, change of IV set, change of central line dressing, availability of
supplies, terminal cleaning of a unit, evaluation of equipment etc. in the
hospital.
2. Corrects and teaches staff whenever the need arises during rounds. E.g.
unnecessary use of gloves, improper handling of equipment, practice of
aseptic precautions etc.
3. Participates in the formal teaching programmes during the orientation of new
staff.
4. The staff should be informed about the steps to be taken incase of an
accidental needle stick injury and the availability of hepatitis vaccination.
5. Tracks down the source of an organism such as in the case of an outbreak of
salmonella or MRSA infections.
6. This includes environmental and personnel monitoring when appropriate
• Recollection of specimens from high-risk areas of personnel.
• The follow up of contents and carriers.
7. Carries out surveillance through regular contact with all hospital
departments, particularly those providing patient care.
• Collects data-pertaining to c/s reports from microbiology department
everyday.
8. During ward rounds, should collect data related to dates and details
• Admission from home, nursing home etc.
• Surgery
• Culture sample and reports
• Invasive procedures
9. Keeps track of all patient with
• Intravascular catheters
• Urinary catheters
• Medical/surgical wounds
• Instrumentation of respiratory tract (ET tubes, tracheotomy tubes)
10. The microbiology department in turn maintains patient wise, department
wise and data wise record of the culture and sensitivity reports. Following
data is then analyzed and interpreted together with the microbiologist
Thus able to establish:
• An antibiotic susceptibility pattern
• The rate of infection and the number of isolates grown
• Intravenous line related infections
• Wound sepsis rates
• Urinary tract infection rates and
• Respiratory tract infection rates
11. Some of the information is then disseminated immediately, so that the
required precaution may be taken to prevent the spread of infection.
12. Co-ordinates between different departments and the hospital and public
health department

Following are the day-to-day tasks of an ICN:

• Identifying as promptly as possible infection hazards in patients staff or
equipment.
• Compiling records of infected patients from ward notifications, case notes,
laboratory reports and information collected in routine visits and discussions.
• Arranging for prompt isolation of infected patients in accordance with
hospital policy in co-operation with the consultant and ward sister.
• Checking by inspection that infection control and aseptic procedures are
being carried out in accordance with the hospital policy.
• Liaison between lab and ward staff, informing heads of department and
giving advice on medical, nursing, domestic, catering and other grades of
 staff, ensuring clearance specimens are taken before infected staff returns to
duty.
• Prompt information of notifiable disease to medical records officer in
writing/by telephone.
• Informing other hospitals, general practitioners and others concerned when
infected patients are discharged from hospital or transferred elsewhere and
receiving relevant information from other hospitals or community where
appropriate.
• Participation in teaching and practical demonstration of control of infection
techniques to all categories of staff.
• Informing the administration (Nursing Superintendent/Infection control
officer) of practical problems and difficulties in carrying out routine
procedures related to infection control.
• Attending relevant committee meetings, seminars, workshops or infection
control update the knowledge.
• Conferring with the sterile supply manager about certain infections in the
hospital.

Skill Sets:

Verbal Ability/Communication Skill (Written & Oral)

Problem Solving/Decision Making

Good Interpersonal skills

Others:
• Alert/Prompt
• Good presentation skill
 JOB DESCRIPTION FOR STAFF NURSE- (ICU/SICU)

Qualification: Diploma GNM / B.Sc. Nursing.

Reporting To: Nursing Superintendent.

Job Summary: To ensure smooth functioning and management of the ward in
order to provide quality nursing care in every shift.
Job Duties:
• Check inventory of all equipment, crash cart and instruments as per the
inventory register and inform the senior nurse /head nurse in case of any
discrepancies noted.
• Check the communication book for any new instructions during every shift.
• Check the census of the department.
• Enquire and know about the following:
• New admissions.
• Transfers.
• Surgery and investigation list.
• Discharges.
• Take over of all patients as per the guidelines mentioned in the handing over
and taking over protocol.
• Greet all patients as well as assess the patients and the unit.
• Document the initial assessment findings in the progress notes.
• Send patients for surgeries / investigations as per the schedule.
• Monitor vital signs routine / as per the orders and document it.
• Ensure that water and diet is provided for all patients as per the diet orders.
• Accompany the Consultants for clinical rounds and carry out their written
orders.
• Ensure replacement of medicines, if not endorse to the next shift.
• Post all IP issues and bedside procedures.
• Complete all relevant documents.
• Check the patient’s records for any changes, special orders etc.
• Endorse the patients to the next shift staff.
• Inform any special events during the shift to the Assistant Nursing
Superintendent/ Nursing Supervisor.
• Ensure that the hygienic needs of patients are met and the unit is tidy at all
times.
• Check medicines for the entire day.
• Ensure that all admissions, transfers and discharges are entered in the
admission discharge register.
• Prepare the patients for surgeries / procedures.
• Check and receive all investigation reports done during the day.
• Send intimation to the concerned departments.

Additional Responsibilities during Night Shift:

• Prepare the dressing trolley, trays to be sent to the CSSD. Trays should be
washed and dried thoroughly. Articles should be cleaned and replaced.

• Check all the case papers. Arrange the papers in order. Attach new forms as
required.
• Ensure that the consent for surgery / procedure is obtained and the necessary
preparations for the surgery / procedure has been done.
• Keep the folders ready for surgeries.
• Ensure all the procedures performed throughout the day are entered in the
bedside procedures.
• Update the census daily.
• Check the expiry dates of the medicines and send the medicines nearing
expiry to the pharmacy.
• Check and record the weights of all ambulatory patients.
• Ensure that the technician has collected all the blood investigations.

Skill Sets:

Verbal Ability/Communication Skill (Written & Oral)

Problem Solving/Decision Making

Good Interpersonal skills

Others:
• Alert/Prompt
• Good presentation skill
 JOB DESCRIPTION OF STAFF NURSE – OPERATION THEATER

Qualification: Diploma / B.Sc. Nursing

Reporting To: Executive OT/ Nursing Superintendent.

Job Summary: Assist surgeons and Anesthesiologist before, during and after
surgery. Prepare operating rooms with surgical instruments,
equipment, and sterile, linens that will be needed during an
operation. Technicians also may prepare patients for surgery by
cleaning shaving, and Disinfecting body areas where the surgeon
will operating rooms.
Job Duties:

Area: Operation Theater

• To ensure change rooms are clean with enough supply of scrub suits/ caps/
masks for the day.
• Take inventory of the OT where you are posted for the day.
• Check equipments for their functional status and ensure all the items required
for the surgery to follow whether it is ready including items for anesthesia,
perfusion and for surgery – instruments, dressing materials, suture materials
(kept ready by the night staff) and arrange it on trolleys as required.
• To inspect the OT equipment lights, Scrub room, dressing trolleys, scrubs stand
solution, etc.
• Circulating Nurse will help the scrub nurse to get the instruments trolley ready
for the case. Give promptly all the required items. After each case accompany
the patient to the recovery room or to the ICCU and endorse the patient to the
assigned staff.
• The surgical kit pre/ post-op should be checked.
• The billing sheet to be completed to avoid confusion for overcharging/ not
charging.
• The instruments should be washed cleaned of all dried blood, and then
dispatched to the CSSD.
• Dispose all the sharps in separate hard container and send it for incineration.
• All linens/ materials to be disposed off in appropriate color-coded liners as
decided by the hospital infection control policy.
• Prepare CSSD requisition for the following day and send by 2 pm.
• Keep OT always neat and tidy and ready for next use at any given time.
• Taking care of the entire fine, costly instruments.
• Maintain records in the system and Log Books.
• Any unusual incident happens pertaining to patient /OT personnel must
report to senior staff on duty/supervision and fill the form for necessary action
to be taken.

Pre-OP Hold:
• Check the pre-op hold area for the following – trolleys, suction, Central gases,
Vacuum and Record papers.
• Call for the patients as per the OT list schedule, at least half hour prior to the
scheduled time.
• Special enquiry about the arrangement of blood and the availability.
• Complete all your records. Report at once if any discrepancies noticed.

Skill Sets:

Nursing Skill & Organizing Skills

• Plan & Organize patient requirement.
• Read OT procedures and policies to enhance self education & skill.
• Perform a wide variety of supervisory responsibilities like daily rounds &
follow up’s.
• Provide holistic/ Comprehensive patient care.
• Ability to care out daily briefing, to junior reporting nurses about patient’s/
their relatives, supplies, new items added to the unit/ department.

Communication Skills
• Ability to communicate with patient & their relatives needs ( Ability to listen).
• Ability to explain & clarify doubts of the patient & their relatives.
• To be able to coordinate & work with multi-ethnic workforce.
• Ability to coordinate & with billing & other departments.
• Answering queries & telephone cells.
• Ability to communicate patient’s complaints to concerned authority &
eliminate patient’s problem.
• Document in detail & inform team- members of any unusual event.
• Maintain the communication book.
• Ability to handle anxious relative’s by giving information about the
time/length of operation.
• Inform patient’s relatives sitting in the Companion room about operation
progress.
• Weekly department meeting for information sharing.

Team orientation Skills

• Ability to motivate team to achieve goals.
• Patient Admission.
• Patient Discharge.
• Patient Transfer.
• Housekeeping.
• Maintenance.
• Environmental Hygiene/ Housekeeping.

Emotional Maturity
• Ability to handle & calm, emotionally sad, depressed, anxious patients & their
relatives.
• Ability to calm patients who fear OT, procedures, equipment.

Computer Skills
• Computer data entry- operation (HIS ).
• Billing for the patient.
• Maintain operation module.
• Maintain MMS module.

Verbal Ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.

Other Skills
• Have an affinity for teamwork.
• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the other
related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out
the instructions given by the supervisors and other related departmental
personnel.
 JOB DESCRIPTION FOR STAFF NURSE (CASUALTY/EMERGENCY)

Qualification: Diploma GNM / B.Sc. Nursing.

Reporting To: Nursing Superintendent.

Job Summary: To ensure smooth functioning and management of the ward in

order to provide quality nursing care in every shift.

Job Duties:
• Check inventory of all equipment, crash cart and instruments as per the
inventory register and inform the senior nurse /head nurse in case of any
discrepancies noted.
• Check the communication book for any new instructions during every shift.
• Check the census of the department.
• Enquire and know about the following:
• Admissions in casualty.
• Transfer from casualty.
• List of investigation done.
• Discharges from casualty.
• Take over of all patients as per the guidelines mentioned in the handing over
and taking over protocol.
• Receive patients in the casualty, assess the patient & provide the necessary
treatment.
• Document the initial assessment findings in the progress notes.
• Monitor vital signs routine / as per the orders and document it.
• Ensure replacement of medicines, if not endorse to the next shift.
• Post all IP issues and bedside procedures.
• Complete all relevant documents.
• Check the patient’s records for any changes, special orders etc.
• Endorse the patients to the next shift staff.
• Inform any special events during the shift to the Nursing Superintendent.
• Prepare a brief report on the progress of the patient on the HIS and forward a
copy to the Nursing Superintendent.
• Ensure that all admissions, transfers and discharges are entered in the
admission discharge register.
• Prepare the patients for surgeries / procedures.

Additional Responsibilities during Night Shift:

• Prepare the dressing trolley, trays to be sent to the CSSD. Trays should be
washed and dried thoroughly. Articles should be cleaned and replaced.

In case of Emergencies:

• Ensure that the consent for surgery / procedure is obtained and the necessary
preparations for the surgery / procedure has been done.
• Keep the folders ready for surgeries.
• Ensure all the procedures performed throughout the day are entered in the
bedside procedures.
• Check the expiry dates of the medicines and send the medicines nearing expiry
to the pharmacy.

Skill Sets:

Verbal Ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.

Other Skills
• Have an affinity for teamwork.
• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the other
related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out
the instructions given by the supervisors and other related departmental
personnel.
• Very quick and prompt in handling patients and providing care
• Manages patient who come in collapsed stage (eg. Code Blue, Trauma, RTA)
 JOB DESCRIPTION FOR STAFF NURSE (ENDOSCOPY)

Qualification: Diploma GNM / B.Sc. Nursing.

Reporting To: Nursing Superintendent.

Job Summary: To ensure smooth functioning and management of the ward in

order to provide quality nursing care in every shift.

Job Duties:
• Check inventory of all equipment, crash cart and instruments as per the
inventory register and inform the senior nurse /head nurse in case of any
discrepancies noted.
• Check the communication book for any new instructions during every shift.
• Enquire and know about patient posted for scopies in the department any
portable scopies.
• Document the initial assessment findings in the progress notes.
• Monitor vital signs routine / as per the orders and document it.
• Ensure replacement of medicines.
• Post all IP issues and bedside procedures.
• Complete all relevant documents.
• Check the patient’s records for any changes, special orders etc.
• Inform any special events during the shift to the Nursing Supervisor.
• Prepare a brief report on the progress of the patient on the HIS and forward a
copy to the Nursing Superintendent.
• Ensure that the hygienic needs of patients are met and the unit is tidy at all
times.
• Check medicines for the entire day.
• Send intimation to the concerned departments.

Additional Responsibilities during Night Shift:

• Prepare the dressing trolley, trays to be sent to the CSSD. Trays should be
washed and dried thoroughly. Articles should be cleaned and replaced.
• Check all the case papers. Arrange the papers in order. Attach new forms as
required.
• Ensure that the consent for procedure is obtained and the necessary
preparations for the procedure has been done.
• Keep the folders ready for procedure.
• Ensure all the procedures performed throughout the day are entered in the
bedside procedures.
• Check the expiry dates of the medicines and send the medicines nearing expiry
to the pharmacy.

Skill Sets:

Verbal Ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.

Other Skills

• Have an affinity for teamwork.

• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the
other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions given by the supervisors and other related departmental
personnel.
 JOB DESCRIPTION OF STAFF NURSE-CATH LAB

Qualification: Diploma / B.Sc. Nursing.

Reporting To: Nursing Executive-Cath lab./ Nursing Superintendent.

Job Duties:
• SettingTrolley`s
• Wash-Up for the cases
• Preparation of drugs
• Keeping crash cart up to date after procedure
• Patient care& equipment care sterilization
• Taking care of infected case
• Maintain proper documentation
• Try to handle/take increased number of cases
• Maintain inventory
• Hand over various instrument used
• Handle cardiac patients coming for invasive
• Heart study/diagnostic & peripheral vessels study.
• Handle emergency cases like primary angioplasty and IABP insertion and
temporary pacemaker
• Explain the procedures followed to the patients and their relatives to avoid fear
and confusion
• Drug management as per requirement to manage Patients condition.
• Maintain fluid and electrolyte balance of the patient
• Maintain aseptic atmosphere
• Maintain smooth and healthy working pattern in Cath-lab.
• Always be aware of emergency situations.
• Maintain working condition for all equipments.
• Assist doctors
• Maintain availability of emergency drugs
• Take over of all patients as per the guidelines mentioned in the handing over
and taking over protocol.

Other than Specified jobs:

• Washing catheters.
• C.S.S.D transportation
• Transporting the patient.
• Keeping account of the disposable items.
Skills Set:

Verbal Ability
Ability to comprehend verbal instructions given by the supervisor or head of the
department.

Other Skills

• Have an affinity for teamwork.

• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the
other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions given by the supervisors and other related departmental
personnel.
 JOB DESCRIPTION OF STAFF NURSE - WARD

Qualification: Diploma / B.Sc. Nursing.

Reporting To: Nursing Supervisor

Job Summary: Staff Nurse is a first-level professional Nurse who provides direct patient
care to one patient or a group of patients assigned to her/him during duty shift. She/he is
directly responsible to the Ward supervisor.

Job Duties:

Direct Patient Care

• Admits and discharges the patient.
• Maintains personal hygiene and comforts of the patient.
• Attends to the nutritional needs of the patient, pre- pares invalid’s diet and
feeds dependent patients.
• Maintains clean and safe environment for the patients.
• Implements and maintains ward policies and routines.
• Co-ordinates patient care with various health team members.
• Follows doctors’ rounds.
• Performs technical task, e.g., administration of medication, assisting doctors in
various medical procedures, preparing articles and the patient for medical or
nursing procedures, recording vital signs, tube feeding, giving enema, bowel
wash dressing, stomach wash, eye and ear care, collection and sending of
specimens, pre-and post-operative care. Assists in administration of
transfusion, perineal care, breast care, baby care, etc.
• Helps doctors in diagnosis and treatment.
• Maintains intake and output chart.
• Observes change in-patient’s condition and records, takes necessary action and
reports to the concerned authority.
• Imparts health education to the patient and his/her family.
• Accompanies very ill patients sent to other departments or transferred to other
institutions.

Ward Management
• Hands over and takes over the patient and ward equipment and supply.
• Keeps the Ward neat and tidy.
• Maintains safety of the ward equipment.
• Prepares and checks ward supplies.
• Assists Ward Supervisor/Sister in ward management and officiates in her/his
absence. Assists in taking inventories.
• Supervises students and other junior Nursing personnel working with
her/him.
• Maintains ward record and reports assigned to her/ him by the sister in charge.

Other Educational Function

• Participates in clinical teaching both planned and incidental.
• Teaches and guides domestic staff.
• Helps in the orientation of new staff.
• Participates in staff education programme.
• Guides student Nurses.

Skill Sets:

Verbal Ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.

Other Skills

• Have an affinity for teamwork.

• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the other
related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out
the instructions given by the supervisors and other related departmental
personnel.
JOB DESCRIPTION OF ASSISTANT –NURSING SERVICES

Qualification: A.N.M. Nursing.

Reporting To: Nursing Superintendent.

Job Duties:

Skills Set:

• Verbal ability/Communication Skill

• Problem Solving/Decision Making

• Interpersonal Skill
 JOB DESCRIPTION FOR WARD CLERK

Qualification: Graduate (science graduate preferred)

Up to 0-1 year of experience in the relevant field.

Reporting: Nursing Superintendent/ Assistant Nursing Superintendent

Job Duties:
• Charging the consumables to the patient in form of putting IP Issues.
• Maintaining Stock and Sub-stores of the related department.
• Assisting HOD in all administrative work as well as clerical work.
• Giving On-the-job training.
• Generating MIS.
• Charging Doctor’s visit and communicating with Customer Care Dept.,
• Coordinating with Medical Records for discharge file and medical records.
• Preparing discharge/death summary in HIS.

Skill Sets:

Verbal Ability/Communication Skill:

• Ability to comprehend verbal instructions given by the head of the
department.
• To give accurate and tactful explanations to patients and patient’s relatives.

Problem solving/ Decision-making:

• To think independently and exercise ones own judgment in consensus with
the head of department.

Other Skills:
• Able to work accurately and with minimal supervision.
• Ability to comprehend written instructions given by the Doctors and the
other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions given by the supervisors and other related departmental
personnel.
• Affinity to work in team.
• Enthusiasm.
• Open mindedness.
 JOB DESCRIPTION FOR NURSING SUPERINTENDENT

Qualification:
• Masters/Bachelor’s Degree in Nursing or other related field required.
• Licensed/Registered to practice professional nursing.
• Current Basic Life support Certification.

Reporting To: Associate Vice-President

Job Summary:
Nursing Superintendent reports to the Associate Vice - President, in the hospital. She is
accountable for the safe and efficient running of the various Nursing departments in the
hospital. She is assisted in carrying out her duties, by the Deputy Nursing
Superintended/ Assistant Nursing Superintendent, Ward Supervisors and Clerical and
other support staffs.

Nursing Service
• Participates in the formulation of the philosophy of the hospital in general and
those specific to the Nursing service.
• Determines goals, aims, objectives and policies of the Nursing Services.
• Implements hospital policies and rules through various nursing units.
• Decides and recommends personnel and material requirement for running
various Nursing service departments of the hospital.
• Interviews and recruits Nursing staff.
• Ensures the safe and efficient care rendered in the various Nursing departments of the
hospital.
• Makes regular rounds in ICUs, OT and wards.
• Checks if standard of care is maintained and patients are nursed in a clean, orderly and
safe environment.
• Supervision of hostel.
• Selects and secures proper equipment needed for the hospital.
• Looks after the welfare of the patients, their relatives and the Nursing staff.
• Prepares duty roster, plans staff leave, and disburses salaries.
• Gives counseling and guidance to the subordinate staff.
• Maintains discipline among Nurses and auxiliary staff.
• Enforces implementation of the hospital rules, regulations and policies.
• Participates in hospital and intra-hospital meetings and conferences.
• Investigates complaints and takes necessary steps.
• Evaluates confidential staff reports and recommends for promotion or higher
studies.
• Plans staff development programmes and arranges for in-service education and
 orientation programmes, etc.
• Participates in the formulation of the philosophy of the Institution in general
and those specific to the Nursing service.
• Determines goals, aims, objectives and policies of the Nursing services.

General and Office Duties

• Attends to the general correspondence.
• Maintains necessary records concerning the Nursing staff, students, confidential
reports and health records, etc.
• Participates in professional and community activities.
• Maintains a cordial relation with public and volunteer workers.
 JOB DESCRIPTION OF DEPUTY/ASSISTANT NURSING
SUPERINTENDENT

Qualifications:
• Masters/Bachelor’s Degree in nursing or other related field required.
• Licensed/Registered to practice professional nursing
• Current Basic Life support Certification

Reports To: Nursing Superintendent

Job Summary:
Reports to the Nursing Superintendent and assists her/him in the Nursing Service
administration of the Hospital.

Nursing Service
• Officiates in the absence of Nursing Superintendent.
• Participates in the formulation of Nursing Services, philosophies, objectives
and SOPs.
• Assists in the recruitment of Nursing Staff.
• Helps in allocation and reallocation of Nursing personnel to various Nursing
Services Departments and OPDs’.
• Keeps records and reports of the Nursing Services.
• Assists in planning and organizing the new units in the hospital.
• Maintains confidential reports & reports of the Nursing Staff.
• Takes regular hospitals rounds.
• Supervises care given in various departments
• Member of several hospital committees, e.g. Infection Control Committee,
Pharmacy & therapeutics, J.C.I. core group, Medical Executive Committee.
• Interprets the policies & procedures of the hospital care to subordinate staff
and others.
• Acts as a liaison officer between the Nursing Superintendent and the Nursing
staff of the hospital.
• Assists in the supervision of Nurses’ hostel.
• Attends to emergency calls in rotation concerning hospital or hostel
problems.
• Audit Code Blue (Actual & Mock drill).
• Review medication errors/adverse reaction/sentinel events/incident
reporting.
• Review outcome measures in the hospital.
• Checking crash carts, high alert cupboard, back-up pharmacy, narcotic
cupboard.
• Checking patient record.
• Meeting patient relatives.

Educational Functions
• Assists in planning and implementing staff development programmes.
• Ensures clinical experience facilities for student Nurses in various clinical areas of
the hospital.
• Guides and counsels Nursing staff.
• Arranges orientation programmes for new Nursing staff.
• Maintains discipline among nursing personnel
• Organizes experience programmes for post-graduate students from different
hospitals.

General Duties
• Escorts special visitors, Nursing Superintendent for hospital rounds.
• Arranges and participates in professional and social functions of the staff and
students.
• Maintains good public relations.
• Carries out other duties assigned to her by the Nursing Superintendent.
JOB DESCRIPTION OF NURSING SUPERVISOR/NURSING OFFICER

Qualification:
• Masters/Bachelor’s Degree in nursing or other related field required.
• Licensed/Registered to practice professional nursing.
• Current Basic Life support Certification.

Reporting to: Nursing Superintendent/Deputy Nursing Superintendent

Job Summary:
Nursing Supervisor is accountable for the Nursing care management of a ward or a unit
assigned to her/him. She is responsible to the Nursing Superintendent/Deputy Nursing
Superintendent for her ward management. She takes full charge of the ward and assigns
work for various categories of nursing and non-Nursing personnel working with her. She
is responsible for safety and comfort of the patients in her ward.

Direct Patient Care

• Ensures proper admission, discharge of her patients.
• Plans nursing care and make patients’ assignment as per their nursing needs.
• Assists in the direct care of the patient as and when required.
• She/he sees that total health needs of her/his patients are met.
• Ensures safety, comfort and good personal hygiene of her /his patient.
• Assists in planning and administration of the therapeutic diet to her patient.
• Sees that helpless patients are regularly fed as per direction.
• Sees that proper observation records of the patients are made and necessary
information imparted to the concerned authorities.
• Takes Nursing rounds with staff and students.
• Takes rounds with doctors. Assists him in diagnosis and treatment of the patients.
• Implements doctors’ instructions concerning patient treatment.
• Assists patient and his/her relatives to adjust in the hospital and its routine.
• Co-ordinates patient care with other departments.
• Gives counseling and guidance to the subordinate staff.

Supervision and Administration

• Ensures safe and clean environment for the ward.

• Prepares duty and work assignments.
• Indents Ward store and keeps necessary records.
• Does regular inventory checking of her /his ward.
• Makes list for condemnation of articles and submits it to all concerned.
• Assists in making ward requirements.
• Establishes and reinforces ward standards prescribed in the procedures and manuals
of the ward and the hospital and policies that are in force.
• Acts as a liaison officer between ward staff and hospital administration.
• Maintains good public relations in her/ his ward.
• Sees that ward statistics are regularly submitted.
• Maintains discipline among the ward workers, e.g., Staff Nurses, students and
domestic staff.
• Deals appropriately with any adverse situation that has occurred in the ward and
reports to the concerned authorities.
• Reports about any medico-legal cases in the ward.
• Writes and submits confidential reports of the staff.
• Carries out Competency Assessment for the staff.
• Reports and documents medication errors/adverse events.

Educational Functions
• Organizes orientation programmes for new staff.
• Organizes formal and informal ward teaching, conducts bedside clinics and
demonstrations.
• Conducts ward conferences/meetings.
• Gives incidental teaching to patients, relatives, Staff Nurses, students and the
domestic staff.
• Guides in formulation of Nursing care studies, and Nursing care plans etc.
• Evaluates the staff’s performance appraisal and submits reports to the
nursing administration and performs the competency assessment of new
staffs .
• Encourages staff development programme in her/his ward.
• Participates actively in JCI related events.

Skill Sets:

• Verbal Ability/Communication Skill (Written & Oral)

• Problem Solving/Decision Making

Others:
• Enthusiasm
• Leadership Qualities
• Creative Thinking
 JOB DESCRIPTION OF NURSE EDUCATOR

Qualification: Diploma in G.N.M.

Reporting to: Nursing Superintendent /Deputy Nursing Superintendent.

Job Summary: Nurse Educator is accountable for the ongoing /training /

developmental activities in the nursing department. She reports to the Nursing
Superintendent.

Job duties:

• General Induction Program for the new recruited staff.

• Supervision in patient care areas.
• Conducting BLS Training Program.
• Coordinating advance training programs for the nursing staffs
• Preparation and Internalization of SOPs for the nursing Staff.
• Conducting education program for the nursing staff.
• Tracking quality indicators in the Nursing Department.

Skill Sets:

Verbal Ability/Communication Skill (Written & Oral)

Problem Solving/Decision Making

Others:
• Good Presentation Skill
• Good Interpersonal Relation
JOB DESCRIPTION OF NURSING EXECUTIVE -ICU/SICU

Qualifications: Graduate/diploma from an accredited school of nursing.

8-10 years of ICU clinical experience

Reports To: Nursing Superintendent

Job Summary: Administers, directs and coordinates activities of Patient Care

Administration within Intensive Care Unit, and is responsible for the
recommendation, development and implementation of policies and procedures
in ICU, and for keeping the Nursing superintendent informed of both progress
and potential problems. Responsible for the direction and evaluation of patient
care delivery. Maintains operational aspects of the ICU in collaboration with
other service areas.

Job Duties:

Management Of Patient Care Personnel:

• May be responsible for recruitment, interviewing and selection of staff for the
Intensive Care Unit.
• Provides leadership and direction in accordance with organizational and
departmental goals and objectives.
• Provides for professional growth and development of ICU staff through
identification of needs, sponsoring training programs, encouraging education
(formal and continuing) efforts and evaluation of it.
• Responsible for completion of regular performance evaluations for each staff
member; conducts competency assessment and evaluations for new staff
prior to completion of probationary period.
• Counsels employees, develops staff and, as appropriate, utilizes the
disciplinary process.
• Plans and maintains staffing pattern for the ICU meeting the patient's need
for continuity of care and level of care.

Management Of Intensive Care Unit:

• Responsible for safety and comfort of patients, and the health and safety of
employees assigned to the ICU.
• Collaborates with ancillary support services to provide a safe, clean and
secure environment for patients, staffs and visitors.
• Provides appropriate reports to patients care administration.
• Evaluates and sets standards for facilities and equipment, and monitors
utilization of equipment and supplies.
• Promotes open communication within the unit, service, and with other units
and services. Plan and conducts unit staff meetings for each shift.
• Provides assistance in the orientation and practice of emergency procedures,
fire Drills, evacuation procedures and internal/ External disaster plans and
procedures.

Management Of Patient Care:

• Provides input and standards in formulating patient care policy and

procedures for patient care services and the organization, works with the
medical staff to coordinate medical and nursing management of patient care.
• Participates in quality assessment and improvement, including utilization
and promotion of familiarization with quality improvement standards and
programs. Reviews quality improvement reports and integrates appropriate
actions into the system.
• Facilitates and monitors activities related to patient care and sets standards
for accurate reporting and recording of patient symptoms, reactions and
progress.
• Organizes patient care and ensures continuity of care based upon knowledge
of patient needs.
• Evaluates patients care through assessments, planning, intervention,
reevaluation, written documentation, observation and comparison to
establish standards.
• Administers nursing care to patients, as needed, to maintain clinical skills, to
assess particular patients requirements or as support to patient care unit staff.
• Assumes the role of patient advocates respecting guideline found in the
patient bill of rights.
• Serves as a clinical resource person and assists ICU personnel in assessing
patient/family status to plan patient's care.
• Communicates with patient, significant others and health professionals
regarding care to the patient.
• Provides mechanisms to assure patient and significant others participation in
care planning.
Education Responsibilities:

• Provides for professional growth and development of ICU staff and

establishes climate conducive to meeting educational needs and efforts of the
unit.
• Provides direction for the teaching of patients and their significant others,
and other educational activities of the Patient Care Services of this Hospital.
• Interprets philosophy, goals, objectives, policies and procedures for all
personnel, patients and the public.
• Cooperates with clinical instructors in planning, implementation and
evaluation of students' clinical experience.
• Assumes responsibility for own personal continuing education and
developmental needs; attends meetings. Workshops and conventions to
enrich personal knowledge, growth and skill in providing clinical care for
patients.

Miscellaneous Responsibilities:

• Serves as a resource to others.

• Serves on committees in patient care/nursing, hospital wide or professional
nursing organizations.
• Supports and/or participates in research programs.
• Fosters good public relations for ICU and the Hospital
• Maintains a professional appearance and acts as a role models to the staff.
JOB DESCRIPTION OF NURSING EXECUTIVE-OPERATION THEATER

Qualifications: Graduate/diploma from an accredited school of nursing.

8-10 years of OT clinical experience.

Reports To: The Nursing Superintendent/ Hospital’s Associate Vice - President

Job Summary: Administers, directs and coordinates activities of Patient Care

Administration within Surgical Services Unit, and is responsible for the
recommendation, development and implementation of policies and procedures
in OT, and for keeping the Nursing Superintendent/Associate Vice - President
informed of both progress and potential problems. Responsible for the direction
and evaluation of patient care delivery. Maintains operational aspects of the OT
in collaboration with other service areas.

Job Duties:

Management Of Patient Care Personnel:

• May be responsible for recruitment, interviewing and selection of staff for the
Surgical Services Unit.
• Provides leadership and direction in accordance with organizational and
departmental goals and objectives.
• Provides for professional growth and development of OT staff through
identification of needs, sponsoring training programs, encouraging education
(formal and continuing) efforts and evaluation of it.
• Responsible for completion of regular performance evaluations for each staff
member; conducts competency assessment evaluations for new staff prior to
completion of probationary period.
• Counsels employees, develops staff and, as appropriate, utilizes the
disciplinary process.
• Plans and maintains staffing pattern for the OT, meeting the patient's need for
continuity of care and level of care.

Management Of OT Care Unit:

• Responsible for safety and comfort of patients, and the health and safety of
employees assigned to the OT.
• Collaborates with ancillary support services to provide a safe, clean and secure
environment for patients, staff and visitors.
• Provides appropriate reports to patients care administration.
• Evaluates and sets standards for facilities and equipment, and monitors
utilization of equipment and supplies.
• Promotes open communication within the unit, service, and with other units
and services. Plan and conducts unit staff meetings for each shift.
• Provides assistance in the orientation to and practice of emergency procedures,
fire Drills, evacuation procedures and internal/ External disaster plans and
procedures.

Management Of Patient Care:

• Provides input and standards in formulating patient care policy and

procedures for patient care services and the organization, works with the
medical staff to coordinate medical and nursing management of patient care.
• Participates in quality assessment and improvement, including utilization and
promotion of familiarization with quality improvement standards and
programs. Reviews quality improvement reports and integrates appropriate
actions into the IOP system.
• Facilitates and monitors activities related to patient care and sets standards for
accurate reporting and recording of patient symptoms, reactions and progress.
• Organizes patient care and ensures continuity of care based upon knowledge of
patient needs.
• Evaluates patients’ care through assessments, planning, intervention, and
reevaluating written documentation, observation and comparison to establish
standards.
• Administers pre/post/recovery room care to patients/staff, as needed, to
maintain clinical skills, to assess particular patients requirements or as support
to patient care unit staff.
• Assumes the role of patient advocates respecting guideline found in the patient
bill of rights.
• Serves as a clinical resource person and assists OT personnel in assessing
patient.
• Communicates with patient, significant others and health professionals
regarding care to the patient.
• Provides mechanisms to assure patient and significant others participation in
care planning.

Education Responsibilities:

• Provides for professional growth and development of OT staff and establishes

climate conducive to meeting educational needs and efforts of the unit.
• Provides direction for the teaching of patients and their significant others, and
other educational activities of the Patient Care Services of this Hospital.
• Interprets philosophy, goals, objectives, policies and procedures for all
personnel, patients and the public.
• Cooperates with clinical instructors in planning, implementation and
evaluation of staff clinical experience.
• Assumes responsibility for own personal continuing education and
developmental needs; attends meetings, workshops, etc.
• Enrich personal knowledge, growth and skill in providing clinical care for
patients.

Miscellaneous Responsibilities:

• Serves as a resource to others.

• Serves on committees in patient care/nursing, hospital wide or professional
nursing organizations.
• Supports and/or participates in research programs as approved by the
Division of Patient Care Services.
• Fosters good public relations for OT and the Hospital
• Maintains a professional appearance and acts as a role models to the staff.

Skill Sets:

Verbal Ability/Communication Skill

Problem Solving/Decision Making

Interpersonal Skill

Others:
• Emotional Maturity
• Presence of mind
• Alert/Promptness
• Affinity for teamwork
• Leadership qualities
 JOB DESCRIPTION FOR NURSING EXECUTIVE-CATH LAB

Qualification: Diploma G.N.M / B.Sc. Nursing

Reporting To: The Nursing Superintendent

Job Summary: To ensure smooth functioning and management of the cath-lab in

order to provide safety diagnostic & therapeutic procedures to the patient.

Job Duties:
• Check inventory of all equipment, crash cart and instruments as per the
inventory register and inform the senior nurse /head nurse in case of any
discrepancies noted.
• Check the census of the department.
• Enquire and know about the following:
• New admissions.
• Transfers.
• Investigation list.
• Greet all patients as well as assess the patients and the unit.
• Cath module –Procedures Scheduler done for all patients who under go the
procedure in cath lab.
• Posting of all Procedure in procedure Record module.
• MMS module – Indent Order, Recepit, IP issue & store consumption.
• Over all supervision & guiding for all procedures which is done in cath-lab.
• Ensure that safety protocol followed for all the patients who had under gone
procedures.
• Organizing cases according to the booking & availability of Consultants.
• Ensure replacement of consumables.
• Ensure that safety protocol followed by all staffs concern.
• Complete all relevant documents.
• Check the records.
• Inform any special events during the shift to the Nursing Superintendent &
Associate Vice - President.
• Prepare a brief report on the procedures done and forward a copy to the
Nursing Superintendent & Associate Vice - President.
• Ensure the posting of the packages done.
• Ensure the needs of patients are met during procedures and the unit is tidy at
all times.
• Check medicines for the entire day.
• Ensure the dispatch register maintained.
• Ensure all the patient reports handover done.
Skill Sets:

Verbal Ability / Communication skill

• To give accurate and tactful explanations to patients and their relatives.

• Problem solving / Decision-making
• Technical Skill & Analytical Skill
JOB DESCRIPTION OF INFECTION CONTROL NURSE

Qualifications:
• Bachelor’s Degree in nursing or other related field required.
• Licensed/Registered to practice professional nursing

Reports To: Nursing Superintendent/HOD Microbiologist

Job Summary: Administers, directs and coordinates activities of Patient Care

Administration and is responsible for the recommendation,
development and implementation of infection control Actions,
and for keeping the Nursing Supervisor/Associate Vice -
President informed of both progress and potential problems.
Responsible for the direction and evaluation of patient care
delivery. Maintains operational aspects in collaboration with
other service areas.
Job Duties:
Management Of Patient Care Personnel:
6. Supervises the maintenance of the established protocols for infection
prevention e.g. isolation procedures, hand washing techniques used, the use
of hand rub, change of IV set, change of central line dressing, availability of
supplies, terminal cleaning of a unit, evaluation of equipment etc. in the
hospital.
7. Corrects and teaches staff whenever the need arises during rounds. E.g.
unnecessary use of gloves, improper handling of equipment, practice of
aseptic precautions etc.
8. Participates in the formal teaching programmes during the orientation of new
staff.
9. The staff should be informed about the steps to be taken incase of an
accidental needle stick injury and the availability of hepatitis vaccination.
10. Tracks down the source of an organism such as in the case of an outbreak of
salmonella or MRSA infections.
6. This includes environmental and personnel monitoring when appropriate
• Recollection of specimens from high-risk areas of personnel.
• The follow up of contents and carriers.
7. Carries out surveillance through regular contact with all hospital
departments, particularly those providing patient care.
• Collects data-pertaining to c/s reports from microbiology department
everyday.
8. During ward rounds, should collect data related to dates and details
• Admission from home, nursing home etc.
• Surgery
• Culture sample and reports
• Invasive procedures
9. Keeps track of all patient with
• Intravascular catheters
• Urinary catheters
• Medical/surgical wounds
• Instrumentation of respiratory tract (ET tubes, tracheotomy tubes)
10. The microbiology department in turn maintains patient wise, department
wise and data wise record of the culture and sensitivity reports. Following
data is then analyzed and interpreted together with the microbiologist
Thus able to establish:
• An antibiotic susceptibility pattern
• The rate of infection and the number of isolates grown
• Intravenous line related infections
• Wound sepsis rates
• Urinary tract infection rates and
• Respiratory tract infection rates
11. Some of the information is then disseminated immediately, so that the
required precaution may be taken to prevent the spread of infection.
12. Co-ordinates between different departments and the hospital and public
health department

Following are the day-to-day tasks of an ICN:

• Identifying as promptly as possible infection hazards in patients staff or
equipment.
• Compiling records of infected patients from ward notifications, case notes,
laboratory reports and information collected in routine visits and discussions.
• Arranging for prompt isolation of infected patients in accordance with
hospital policy in co-operation with the consultant and ward sister.
• Checking by inspection that infection control and aseptic procedures are
being carried out in accordance with the hospital policy.
• Liaison between lab and ward staff, informing heads of department and
giving advice on medical, nursing, domestic, catering and other grades of
 staff, ensuring clearance specimens are taken before infected staff returns to
duty.
• Prompt information of notifiable disease to medical records officer in
writing/by telephone.
• Informing other hospitals, general practitioners and others concerned when
infected patients are discharged from hospital or transferred elsewhere and
receiving relevant information from other hospitals or community where
appropriate.
• Participation in teaching and practical demonstration of control of infection
techniques to all categories of staff.
• Informing the administration (Nursing Superintendent/Infection control
officer) of practical problems and difficulties in carrying out routine
procedures related to infection control.
• Attending relevant committee meetings, seminars, workshops or infection
control update the knowledge.
• Conferring with the sterile supply manager about certain infections in the
hospital.

Skill Sets:

Verbal Ability/Communication Skill (Written & Oral)

Problem Solving/Decision Making

Good Interpersonal skills

Others:
• Alert/Prompt
• Good presentation skill
 JOB DESCRIPTION FOR STAFF NURSE- (ICU/SICU)

Qualification: Diploma GNM / B.Sc. Nursing.

Reporting To: Nursing Superintendent.

Job Summary: To ensure smooth functioning and management of the ward in
order to provide quality nursing care in every shift.
Job Duties:
• Check inventory of all equipment, crash cart and instruments as per the
inventory register and inform the senior nurse /head nurse in case of any
discrepancies noted.
• Check the communication book for any new instructions during every shift.
• Check the census of the department.
• Enquire and know about the following:
• New admissions.
• Transfers.
• Surgery and investigation list.
• Discharges.
• Take over of all patients as per the guidelines mentioned in the handing over
and taking over protocol.
• Greet all patients as well as assess the patients and the unit.
• Document the initial assessment findings in the progress notes.
• Send patients for surgeries / investigations as per the schedule.
• Monitor vital signs routine / as per the orders and document it.
• Ensure that water and diet is provided for all patients as per the diet orders.
• Accompany the Consultants for clinical rounds and carry out their written
orders.
• Ensure replacement of medicines, if not endorse to the next shift.
• Post all IP issues and bedside procedures.
• Complete all relevant documents.
• Check the patient’s records for any changes, special orders etc.
• Endorse the patients to the next shift staff.
• Inform any special events during the shift to the Assistant Nursing
Superintendent/ Nursing Supervisor.
• Ensure that the hygienic needs of patients are met and the unit is tidy at all
times.
• Check medicines for the entire day.
• Ensure that all admissions, transfers and discharges are entered in the
admission discharge register.
• Prepare the patients for surgeries / procedures.
• Check and receive all investigation reports done during the day.
• Send intimation to the concerned departments.

Additional Responsibilities during Night Shift:

• Prepare the dressing trolley, trays to be sent to the CSSD. Trays should be
washed and dried thoroughly. Articles should be cleaned and replaced.

• Check all the case papers. Arrange the papers in order. Attach new forms as
required.
• Ensure that the consent for surgery / procedure is obtained and the necessary
preparations for the surgery / procedure has been done.
• Keep the folders ready for surgeries.
• Ensure all the procedures performed throughout the day are entered in the
bedside procedures.
• Update the census daily.
• Check the expiry dates of the medicines and send the medicines nearing
expiry to the pharmacy.
• Check and record the weights of all ambulatory patients.
• Ensure that the technician has collected all the blood investigations.

Skill Sets:

Verbal Ability/Communication Skill (Written & Oral)

Problem Solving/Decision Making

Good Interpersonal skills

Others:
• Alert/Prompt
• Good presentation skill
 JOB DESCRIPTION OF STAFF NURSE – OPERATION THEATER

Qualification: Diploma / B.Sc. Nursing

Reporting To: Executive OT/ Nursing Superintendent.

Job Summary: Assist surgeons and Anesthesiologist before, during and after
surgery. Prepare operating rooms with surgical instruments,
equipment, and sterile, linens that will be needed during an
operation. Technicians also may prepare patients for surgery by
cleaning shaving, and Disinfecting body areas where the surgeon
will operating rooms.
Job Duties:

Area: Operation Theater

• To ensure change rooms are clean with enough supply of scrub suits/ caps/
masks for the day.
• Take inventory of the OT where you are posted for the day.
• Check equipments for their functional status and ensure all the items required
for the surgery to follow whether it is ready including items for anesthesia,
perfusion and for surgery – instruments, dressing materials, suture materials
(kept ready by the night staff) and arrange it on trolleys as required.
• To inspect the OT equipment lights, Scrub room, dressing trolleys, scrubs stand
solution, etc.
• Circulating Nurse will help the scrub nurse to get the instruments trolley ready
for the case. Give promptly all the required items. After each case accompany
the patient to the recovery room or to the ICCU and endorse the patient to the
assigned staff.
• The surgical kit pre/ post-op should be checked.
• The billing sheet to be completed to avoid confusion for overcharging/ not
charging.
• The instruments should be washed cleaned of all dried blood, and then
dispatched to the CSSD.
• Dispose all the sharps in separate hard container and send it for incineration.
• All linens/ materials to be disposed off in appropriate color-coded liners as
decided by the hospital infection control policy.
• Prepare CSSD requisition for the following day and send by 2 pm.
• Keep OT always neat and tidy and ready for next use at any given time.
• Taking care of the entire fine, costly instruments.
• Maintain records in the system and Log Books.
• Any unusual incident happens pertaining to patient /OT personnel must
report to senior staff on duty/supervision and fill the form for necessary action
to be taken.

Pre-OP Hold:
• Check the pre-op hold area for the following – trolleys, suction, Central gases,
Vacuum and Record papers.
• Call for the patients as per the OT list schedule, at least half hour prior to the
scheduled time.
• Special enquiry about the arrangement of blood and the availability.
• Complete all your records. Report at once if any discrepancies noticed.

Skill Sets:

Nursing Skill & Organizing Skills

• Plan & Organize patient requirement.
• Read OT procedures and policies to enhance self education & skill.
• Perform a wide variety of supervisory responsibilities like daily rounds &
follow up’s.
• Provide holistic/ Comprehensive patient care.
• Ability to care out daily briefing, to junior reporting nurses about patient’s/
their relatives, supplies, new items added to the unit/ department.

Communication Skills
• Ability to communicate with patient & their relatives needs ( Ability to listen).
• Ability to explain & clarify doubts of the patient & their relatives.
• To be able to coordinate & work with multi-ethnic workforce.
• Ability to coordinate & with billing & other departments.
• Answering queries & telephone cells.
• Ability to communicate patient’s complaints to concerned authority &
eliminate patient’s problem.
• Document in detail & inform team- members of any unusual event.
• Maintain the communication book.
• Ability to handle anxious relative’s by giving information about the
time/length of operation.
• Inform patient’s relatives sitting in the Companion room about operation
progress.
• Weekly department meeting for information sharing.

Team orientation Skills

• Ability to motivate team to achieve goals.
• Patient Admission.
• Patient Discharge.
• Patient Transfer.
• Housekeeping.
• Maintenance.
• Environmental Hygiene/ Housekeeping.

Emotional Maturity
• Ability to handle & calm, emotionally sad, depressed, anxious patients & their
relatives.
• Ability to calm patients who fear OT, procedures, equipment.

Computer Skills
• Computer data entry- operation (HIS ).
• Billing for the patient.
• Maintain operation module.
• Maintain MMS module.

Verbal Ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.

Other Skills
• Have an affinity for teamwork.
• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the other
related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out
the instructions given by the supervisors and other related departmental
personnel.
 JOB DESCRIPTION FOR STAFF NURSE (CASUALTY/EMERGENCY)

Qualification: Diploma GNM / B.Sc. Nursing.

Reporting To: Nursing Superintendent.

Job Summary: To ensure smooth functioning and management of the ward in

order to provide quality nursing care in every shift.

Job Duties:
• Check inventory of all equipment, crash cart and instruments as per the
inventory register and inform the senior nurse /head nurse in case of any
discrepancies noted.
• Check the communication book for any new instructions during every shift.
• Check the census of the department.
• Enquire and know about the following:
• Admissions in casualty.
• Transfer from casualty.
• List of investigation done.
• Discharges from casualty.
• Take over of all patients as per the guidelines mentioned in the handing over
and taking over protocol.
• Receive patients in the casualty, assess the patient & provide the necessary
treatment.
• Document the initial assessment findings in the progress notes.
• Monitor vital signs routine / as per the orders and document it.
• Ensure replacement of medicines, if not endorse to the next shift.
• Post all IP issues and bedside procedures.
• Complete all relevant documents.
• Check the patient’s records for any changes, special orders etc.
• Endorse the patients to the next shift staff.
• Inform any special events during the shift to the Nursing Superintendent.
• Prepare a brief report on the progress of the patient on the HIS and forward a
copy to the Nursing Superintendent.
• Ensure that all admissions, transfers and discharges are entered in the
admission discharge register.
• Prepare the patients for surgeries / procedures.

Additional Responsibilities during Night Shift:

• Prepare the dressing trolley, trays to be sent to the CSSD. Trays should be
washed and dried thoroughly. Articles should be cleaned and replaced.

In case of Emergencies:

• Ensure that the consent for surgery / procedure is obtained and the necessary
preparations for the surgery / procedure has been done.
• Keep the folders ready for surgeries.
• Ensure all the procedures performed throughout the day are entered in the
bedside procedures.
• Check the expiry dates of the medicines and send the medicines nearing expiry
to the pharmacy.

Skill Sets:

Verbal Ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.

Other Skills
• Have an affinity for teamwork.
• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the other
related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out
the instructions given by the supervisors and other related departmental
personnel.
• Very quick and prompt in handling patients and providing care
• Manages patient who come in collapsed stage (eg. Code Blue, Trauma, RTA)
 JOB DESCRIPTION FOR STAFF NURSE (ENDOSCOPY)

Qualification: Diploma GNM / B.Sc. Nursing.

Reporting To: Nursing Superintendent.

Job Summary: To ensure smooth functioning and management of the ward in

order to provide quality nursing care in every shift.

Job Duties:
• Check inventory of all equipment, crash cart and instruments as per the
inventory register and inform the senior nurse /head nurse in case of any
discrepancies noted.
• Check the communication book for any new instructions during every shift.
• Enquire and know about patient posted for scopies in the department any
portable scopies.
• Document the initial assessment findings in the progress notes.
• Monitor vital signs routine / as per the orders and document it.
• Ensure replacement of medicines.
• Post all IP issues and bedside procedures.
• Complete all relevant documents.
• Check the patient’s records for any changes, special orders etc.
• Inform any special events during the shift to the Nursing Supervisor.
• Prepare a brief report on the progress of the patient on the HIS and forward a
copy to the Nursing Superintendent.
• Ensure that the hygienic needs of patients are met and the unit is tidy at all
times.
• Check medicines for the entire day.
• Send intimation to the concerned departments.

Additional Responsibilities during Night Shift:

• Prepare the dressing trolley, trays to be sent to the CSSD. Trays should be
washed and dried thoroughly. Articles should be cleaned and replaced.
• Check all the case papers. Arrange the papers in order. Attach new forms as
required.
• Ensure that the consent for procedure is obtained and the necessary
preparations for the procedure has been done.
• Keep the folders ready for procedure.
• Ensure all the procedures performed throughout the day are entered in the
bedside procedures.
• Check the expiry dates of the medicines and send the medicines nearing expiry
to the pharmacy.

Skill Sets:

Verbal Ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.

Other Skills

• Have an affinity for teamwork.

• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the
other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions given by the supervisors and other related departmental
personnel.
 JOB DESCRIPTION OF STAFF NURSE-CATH LAB

Qualification: Diploma / B.Sc. Nursing.

Reporting To: Nursing Executive-Cath lab./ Nursing Superintendent.

Job Duties:
• SettingTrolley`s
• Wash-Up for the cases
• Preparation of drugs
• Keeping crash cart up to date after procedure
• Patient care& equipment care sterilization
• Taking care of infected case
• Maintain proper documentation
• Try to handle/take increased number of cases
• Maintain inventory
• Hand over various instrument used
• Handle cardiac patients coming for invasive
• Heart study/diagnostic & peripheral vessels study.
• Handle emergency cases like primary angioplasty and IABP insertion and
temporary pacemaker
• Explain the procedures followed to the patients and their relatives to avoid fear
and confusion
• Drug management as per requirement to manage Patients condition.
• Maintain fluid and electrolyte balance of the patient
• Maintain aseptic atmosphere
• Maintain smooth and healthy working pattern in Cath-lab.
• Always be aware of emergency situations.
• Maintain working condition for all equipments.
• Assist doctors
• Maintain availability of emergency drugs
• Take over of all patients as per the guidelines mentioned in the handing over
and taking over protocol.

Other than Specified jobs:

• Washing catheters.
• C.S.S.D transportation
• Transporting the patient.
• Keeping account of the disposable items.
Skills Set:

Verbal Ability
Ability to comprehend verbal instructions given by the supervisor or head of the
department.

Other Skills

• Have an affinity for teamwork.

• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the
other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions given by the supervisors and other related departmental
personnel.
 JOB DESCRIPTION OF STAFF NURSE - WARD

Qualification: Diploma / B.Sc. Nursing.

Reporting To: Nursing Supervisor

Job Summary: Staff Nurse is a first-level professional Nurse who provides direct patient
care to one patient or a group of patients assigned to her/him during duty shift. She/he is
directly responsible to the Ward supervisor.

Job Duties:

Direct Patient Care

• Admits and discharges the patient.
• Maintains personal hygiene and comforts of the patient.
• Attends to the nutritional needs of the patient, pre- pares invalid’s diet and
feeds dependent patients.
• Maintains clean and safe environment for the patients.
• Implements and maintains ward policies and routines.
• Co-ordinates patient care with various health team members.
• Follows doctors’ rounds.
• Performs technical task, e.g., administration of medication, assisting doctors in
various medical procedures, preparing articles and the patient for medical or
nursing procedures, recording vital signs, tube feeding, giving enema, bowel
wash dressing, stomach wash, eye and ear care, collection and sending of
specimens, pre-and post-operative care. Assists in administration of
transfusion, perineal care, breast care, baby care, etc.
• Helps doctors in diagnosis and treatment.
• Maintains intake and output chart.
• Observes change in-patient’s condition and records, takes necessary action and
reports to the concerned authority.
• Imparts health education to the patient and his/her family.
• Accompanies very ill patients sent to other departments or transferred to other
institutions.

Ward Management
• Hands over and takes over the patient and ward equipment and supply.
• Keeps the Ward neat and tidy.
• Maintains safety of the ward equipment.
• Prepares and checks ward supplies.
• Assists Ward Supervisor/Sister in ward management and officiates in her/his
absence. Assists in taking inventories.
• Supervises students and other junior Nursing personnel working with
her/him.
• Maintains ward record and reports assigned to her/ him by the sister in charge.

Other Educational Function

• Participates in clinical teaching both planned and incidental.
• Teaches and guides domestic staff.
• Helps in the orientation of new staff.
• Participates in staff education programme.
• Guides student Nurses.

Skill Sets:

Verbal Ability
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.

Other Skills

• Have an affinity for teamwork.

• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the other
related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out
the instructions given by the supervisors and other related departmental
personnel.
 JOB DESCRIPTION OF NURSE AT PAEDIATRIC AND NEONATAL ICU

Qualification: Diploma GNM /B. Sc nursing

Reporting to: Nursing Superintendent

Job description: to ensure smooth functioning and management of the unit in

order to provide quality nursing care to all the patient in every shift

Job duties:
• To check inventory of all equipment crush cart, instruments and report
if any discrepancies occur.
• Check the daily census of the department
• Must have knowledge about following-
ƒ New admission
ƒ Transfer
ƒ Surgery and investigation list
ƒ Discharges
Take over the charge of patient as per handing and taking over protocol
Greet all patients in the unit
Sent patient to the respective unit for surgeries and investigation procedure as
and needed.
Monitor vital parameter and record it in the document
Ensure all patient received water and diet as per schedule.
Accompany the consultant and doctor on round and carry out the written orders.
Ensure replacement of medication is done.
All nursing care must be documented in the case file.
Check patient record for any special orders or instruction.
Any special event to be reported to superior authority Ensure all need of patient
is been met. Unit to be kept tidy at all time

Additional responsibility for the night shift:

Keep all the article used must be cleaned and replaced Check all document in the
case file kept in order
Ensure consent for surgery/ procedure is obtained and the necessary preparation
is done for surgery / procedure Ensure all procedure performed throughout the
day are entered in the bed side procedures
Update the census daily. Check the expiry date of the medicine.
Ensure that technician has collected all the blood. Investigation.

Skill set: verbal ability/ communication skill:

Problem solving and decision making skill
Good interpersonal relationship
 JOB DESCRIPTION OF ASSISTANT –NURSING SERVICES

Qualification: A.N.M. Nursing.

Reporting To: Nursing Superintendent /Coordinator nursing

Job Duties:

• Responsibility of smooth functioning of OPD

• Must be the good coordinator between doctor and patient.
• Responsible for assisting doctor for all procedure and
examination
• Assist in admission procedure if required
• To maintain universal precaution in every procedure
• Prioritizing the patient on the basis of clinical condition.
• Helping and guiding the patient and attender in need in the
OPD.

Skills Set:

• Verbal ability/Communication Skill

• Problem Solving/Decision Making

• Interpersonal Skill
 JOB DESCRIPTION FOR WARD CLERK

Qualification: Graduate (science graduate preferred)

Up to 0-1 year of experience in the relevant field.

Reporting: Nursing Superintendent/ Assistant Nursing Superintendent

Job Duties:
• Charging the consumables to the patient in form of putting IP Issues.
• Maintaining Stock and Sub-stores of the related department.
• Assisting HOD in all administrative work as well as clerical work.
• Giving On-the-job training.
• Generating MIS.
• Charging Doctor’s visit and communicating with Customer Care Dept.,
• Coordinating with Medical Records for discharge file and medical records.
• Preparing discharge/death summary in HIS.

Skill Sets:

Verbal Ability/Communication Skill:

• Ability to comprehend verbal instructions given by the head of the
department.
• To give accurate and tactful explanations to patients and patient’s relatives.

Problem solving/ Decision-making:

• To think independently and exercise ones own judgment in consensus with
the head of department.

Other Skills:
• Able to work accurately and with minimal supervision.
• Ability to comprehend written instructions given by the Doctors and the
other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry
out the instructions given by the supervisors and other related departmental
personnel.
• Affinity to work in team.
• Enthusiasm.
• Open mindedness.
 JOB DESCRIPTION OF ELECTRO PHYSIOLOGY TECHNICIAN (EEG/EMG)

Qualification: Must be a Graduate (science graduates preferred)

Basic course in computers is desirable.
3-4 years of Experience in the relevant field.

Reporting to: Manager Hospital Administration.

Job Summary: Receive visitors or patients, ascertain their needs, direct them
accordingly, answer the telephone, and handle receipt and type
and dispatch of reports. Perform related clerical duties according
to the department to which assigned. They must adhere to
customer care guidelines and assure quality care.
Job Duties:
• Checking of patient medical history
• Entry of patient details in the system.
• Fixing appointment of the patients.
• Preparing patient for the tests and procedures. (Cleaning, etc.)
• Perform test.
• Assisting doctor in EMG (Electromyogram)
• Typing the final reports
• Dispatching their reports.
• Maintaining records of the patients.
• Generation of daily & monthly Information system.
• Placing inventory to the Stores department.
• Taking monthly inventory.
• To set-up patient room and maintain stock for procedures, including linen,
electrodes, paste and order supplies when necessary.
• To maintain minor maintenance and cleaning of equipment.
• Giving on the job training.
• Assist in preparing SOPs.

Job description only for performing VEP (Visual evoked potential)

For VEP, prior appointment is required for all outpatients and inpatients It can
only be done in the Department. The appointment can be made on telephoning
the department or personally come and contact the department.
The technician will take appointments from 8.30 am to 5pm after which the
customer care take down the details and inform the technician next day. The
technician will communicate the same to the patient / staff nurse.
The patients are given pre-procedure orders as follows:
• Keep about one hour free for the test.
• For all - to bring old reports and history papers.
• Don’t use any eye solution. (atleast for 24 hrs)
• Wash hair with shampoo, no oil.

Patients for less than 5 yrs age: -

• Technician will give sedation.

• Same as above (5.2)
• If patient wears specs, they should get specs with them when coming or the
test.

The details of the appointments are recorded in a appointment diary book.

• Patient’s name
• Referring Doctor’s name
• Contact Number if any
• Referred to which Doctor
• Age

For OP patients, the convenient time will be provided by the technician to the
patient.

For Indoor patients the concerned staff nurse has to inform the department as
soon as possible and the convenient time will be provided by the technician. In
patients procedures are done mostly same day.

ON THE DAY OF APPOINTMENT:

• Patient/Relative has to do the billing in the billing department prior to the time
of appointment.
• Later on patient/relative contacts the radiology front help desk and the
customer care informs the technician of the patients arrival.
• In the lab the technician feeds the details required and then conducts the test
with the
• Later on the neurologist does the reporting.
• Reports are than handed over to the patient/relative for OP in 10-15 minutes or
in the evening (collection of the reports from customer care officer at the front
help desk in the radiology department on showing the receipt and for IP
reports are delivered to concerned nurse through the delivery boy

If there is any delay in coming, the Tecnician must inform the Doctor and
customer care (main reception, billing and radiology) who will then
communicate this to the patient / staff nurses for in patients.
Skill sets:
Verbal Ability

• Ability to comprehend verbal instructions given by the supervisor or head of

the department.

Interpersonal Skills

• To develop cordial relations with other departmental personnel.

• Building rapport with the patience, doctors, staff nurse & other technicians.
• To develop relations characterized by sympathetic understanding and
emotional affinity with patients and their relatives.

Other Skills

• Have an affinity for teamwork.

• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the other
related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out
the instructions given by the supervisors and other related departmental
personnel.
JOB DESCRIPTION OF RADIO-IMAGING TECHNICIAN (X-RAY)

Qualification: Diploma in Medical Radiology.

Basic course in computers is desirable.

Reporting to: Head of the Radiology Department.

Job Summary: Performs all x-rays and fluoroscopic procedures.

Job duties:
• To prepare patients for X-rays by explaining procedures to them to reduce their
anxieties and obtain their cooperation
• To position patients on examining table and adjust lead shield to protect
unaffected parts of the body from exposure and obtain an optimum view of
specific body area requested by physician.
• To adjust X-ray equipments to correct settings for each examination, to instruct
patients and determine proper voltage, current, and desired exposure time for
each radiograph.
• To develop films using automatic and manual processing
• To prepare and maintain records and files and enter data into the computer
• To mark identification symbols on the film, make MIS reports and dispatch the
reports to the respective departments
• To assist in the training of new technicians.
• To check equipment, supplies and accessories on a regular basis and to notify
to supervisor as needed
• In the absence of the supervisor, may be designated as the acting supervisor.

Skill Sets
Technical Skill
• Technical skills required for using the computer and the various radio imaging
machines and equipments both automatic and manual.

Verbal Ability

Problem solving / Decision-making

• To think independently and exercise ones own judgment in determining
actions during emergencies and in the absence of the supervisor.

Interpersonal Skill
Other Skill
 JOB DESCRIPTION OF CT SCAN & MRI TECHNICIAN

Qualification: Course in Radio Imaging.

Basic course in computers is desirable.

Reporting to: Head of Department. (Radiologist)

Job Summary: Perform examinations such as MRI and CT scans to provide

diagnostic imaging services and assume responsibility for
patients within this department.

Job duties:
• To perform MRI/CT procedures according to departmental standards and to
scan designated anatomical area of the patients.
• To correctly identify patients and positions using supportive devices to obtain
precise patient position and transfer them in a timely manner and ensuring that
all the people involved are safe.
• To explain the procedure to the patients and their relatives, talk to the patient
over the intercom system; observe them through the window of the control
room to monitor patient safety and comfort.
• To view images of organs or tissues on the video display screen to ensure
quality of pictures and evaluates radiographs, videotapes and computer-
generated information for technical quality.
• To report problems and pass on information of an operational nature to the
department head or to the supervisor.
• To inspect or replace any damaged equipment, make minor repairs on them,
maintain inventory of supplies and materials to include documenting usage,
issuing, receiving and reordering as assigned.
• To use the computer to generate and enter data and to maintain patient records
and reports.
• Perform other related duties incidental to work described as assigned.

Skill Sets:

• Verbal Ability / Communication skill

• Problem solving / Decision-making

• Good Technical Knowledge

JOB DESCRIPTION OF RADIO-IMAGING TECHNICIAN (X-RAY)

Qualification: Diploma in Medical Radiology.

Basic course in computers is desirable.

Reporting to: Head of the Radiology Department.

Job Summary: Performs all x-rays and fluoroscopic procedures.

Job duties:
• To prepare patients for X-rays by explaining procedures to them to reduce their
anxieties and obtain their cooperation
• To position patients on examining table and adjust lead shield to protect
unaffected parts of the body from exposure and obtain an optimum view of
specific body area requested by physician.
• To adjust X-ray equipments to correct settings for each examination, to instruct
patients and determine proper voltage, current, and desired exposure time for
each radiograph.
• To develop films using automatic and manual processing
• To prepare and maintain records and files and enter data into the computer
• To mark identification symbols on the film, make MIS reports and dispatch the
reports to the respective departments
• To assist in the training of new technicians.
• To check equipment, supplies and accessories on a regular basis and to notify
to supervisor as needed
• In the absence of the supervisor, may be designated as the acting supervisor.

Skill Sets
Technical Skill
• Technical skills required for using the computer and the various radio imaging
machines and equipments both automatic and manual.

Verbal Ability

Problem solving / Decision-making

• To think independently and exercise ones own judgment in determining
actions during emergencies and in the absence of the supervisor.

Interpersonal Skill
Other Skill
JOB DESCRIPTION OF CT SCAN & MRI TECHNICIAN

Course in Radio Imaging.

Basic course in computers is desirable.

Reporting to: Head of Department. (Radiologist)

Job Summary: Perform examinations such as MRI and CT scans to provide

diagnostic imaging services and assume responsibility for
patients within this department.

Job duties:
• To perform MRI/CT procedures according to departmental standards and to
scan designated anatomical area of the patients.
• To correctly identify patients and positions using supportive devices to obtain
precise patient position and transfer them in a timely manner and ensuring that
all the people involved are safe.
• To explain the procedure to the patients and their relatives, talk to the patient
over the intercom system; observe them through the window of the control
room to monitor patient safety and comfort.
• To view images of organs or tissues on the video display screen to ensure
quality of pictures and evaluates radiographs, videotapes and computer-
generated information for technical quality.
• To report problems and pass on information of an operational nature to the
department head or to the supervisor.
• To inspect or replace any damaged equipment, make minor repairs on them,
maintain inventory of supplies and materials to include documenting usage,
issuing, receiving and reordering as assigned.
• To use the computer to generate and enter data and to maintain patient records
and reports.
• Perform other related duties incidental to work described as assigned.

Skill Sets:

• Verbal Ability / Communication skill

• Problem solving / Decision-making

• Good Technical Knowledge

 JOB DECSRIPTION OF BLOOD BANK TECHNICIAN

Job Title: Blood Bank Technician

Qualification: B.Sc., DMLT

Reporting to: Head of Department

Job Summary:
Collection of Blood as and when required. Testing of blood for TTD. Providing the blood
at the time of surgery and emergency. Contacting other blood banks for supply of blood
at the time of emergency.

Job Duties:
1. To take over from previous shift technician of:
a. Blood bags stock (Tested & untested)
b. Reagents stock viz. Blood grouping antisera, Coomb’s serum,
Bovine serum albumin, TTD test kits etc.
c. Blood stock record, Issue, Disposal record. Grouping and
crossmatch, Blood Donor Questionnaire and consent forms.
2. To check the temperature graphs, temperature display of blood storing
refrigerator. Record them with initials.
3. To change temperature graphs as and when required.
4. To prepare pooled cells and sensitized cells.
a. To perform daily quality control of reagents.
b. To perform daily maintenance procedures for various equipment.
5. To test new batch of antisera for titre, avidity, specificity and record
findings with initials.
6. To check the equipment/ instrument before the test is started.
7. To collect/receive blood samples for grouping and cross matching.
a. To separate serum/plasma for testing.
8. To carry out cell grouping, serum grouping, and cross matching by
saline/Bovine/Coomb’s technique.
a. To detect typical antibodies in donor/recipient blood.
9. To perform Du test on Rh-negative sample of blood.
10. Arrange and reserve blood for elective and emergency cases.
a. To receive Blood Bags from other Blood Banks and note the record
of the Blood Bag No., date of collection and expiry, testing and
record the date of receipt.
b. The duplicate copy of acquisition record to be filed.
c. As far as possible near expiry date bags to be cross-matched
preferably.
 11. Issue blood as per the protocol.
12. Pilot tube/segment to be preserved for seven days after the issue of blood.
After seven days it should be discarded.
a. Acknowledge issues on the HIS to enable accurate billing
13. Donor phlebotomy and post donation supervision / care.
14. To perform HBsAg, HCV, HIV, VDRL tests as per kit insert. Also carry
out test like DCT, ICT etc.
15. Entry of blood bags into stock.
16. Daily blood stock keeping
17. To dispose off unfit blood bags and in record.
18. To under take investigation of reported transfusion reaction as per
instruction of Medical Officer. Record and report the findings.
19. To report the breakdown equipment/instrument to the Medical officer or
In-charge and record it. Immediate measure to be sought.
20. To be present at the time of calibration procedure along with Medical
Officer.
21. To achieve Quality control/Quality Assurance for Good Manufacturing
Practices.
a. Record events in the safety. Event logbook
b. To maintain the requisition registers.
c. To assist in the preparation of monthly and quarterly statistics.
22. To achieve harmony in the department.
23. To learn new technology of blood banking and keep abreast of new skills
and techniques.
24. To help Medical Officer or In-charge in the smooth running of the Blood
bank.
25. To prepare the duty roster of technicians.
26. To maintain register and verify stock daily.

Skill Sets:

Verbal Ability / Communication skill

• To give accurate and tactful explanations to patients and their relatives, and
to communicate with clinicians.

Problem solving / Decision-making

Other skills which includes

• Technical Knowledge.
• Analytical Skill
 JOB DESCRIPTION OF PATHOLOGY TECHNICIAN

Qualification: Science graduate in microbiology/botany/zoology/chemistry.

Diploma in Medical Laboratory Technology.
Basic course in computers is desirable.
Reporting to: Head of Department.

Job Summary: Perform timely and accurate specimen receipt, accessioning,

preparation and/or processing for analysis on various body
fluids, human clinical specimen collecting and receiving, tissues,
and fecal material.
Job duties:
• To conduct routine tests in the lab for use in treatment and diagnosis of disease.
• To prepare tissue and get it processed.
• To troubleshoot and correct minor malfunctions in equipment.
• Testing and examining body fluids for specific diseases/ for abnormalities.
• To collect blood samples, perform blood counts, and perform tests to determine
bleeding, coagulation time, blood types and other characteristics
• To receive samples such as wound swabs, urine and faeces, help to isolate and
identify microorganisms associated with various diseases and infections, and
examine samples for evidence of these microorganisms.
• To prepare smears of body tissues or fluids and examine them with a
microscope.
• To manage inventory in respective area allotted.
• To generate MIS reports for respective sections.
• Report and sample backing from reference labs.
• Entry of results and generation of reports as per lab protocol.
• To be actively involve in training of new technicians.
• To participate and conduct camps as and when requested.
• To perform any additional task as per lab protocol.
• To actively participate in training programmes as organized from time to time
by the organization.
Skill sets:
• Verbal Ability
• Numerical Ability
• Problem Solving / decision-making
• Interpersonal Skills
• Other skills, which includes:
• Technical Skills.
 • Analytical Skills.
• Affinity for teamwork.
• Ability to plan & organize ones work schedule
JOB DESCRIPTION OF OPERATION THEATRE TECHNICIAN
Qualification: Graduate in science/commerce/arts (science graduates preferred).Basic
course in computers is desirable.

Reporting to: OT Nurse Executive/Nursing Superintendent.

Job Summary: Assist surgeons and anesthesiologists before, during, and after
surgery. Prepare operating rooms with surgical instruments,
equipment, and sterile linens that will be needed during an
operation. Technicians also may prepare patients for surgery by
cleaning, shaving, and disinfecting body areas where the surgeon
will operate. They may transport patients to operating rooms,
help position them on the operating table.

Job Duties:
• To assist in setting up operating room according to type of surgery to be
performed, which includes obtaining, arranging testing of equipment,
supplies and accessories as per schedules.
• To shave and carry out pre-op preparation of operative site as per
requirements of surgeon.
• To check whether all equipments in the OT are in working condition daily,
replace missing or damaged equipment and /or send to Biomedical
Department after making entry in the books informing OT in charge.
• To assist anesthetist/surgeon/nurses in preparing the patients for the
procedure, positioning them in a prescribed manner, as per surgery/surgeon,
assist in moving patient into wheeled stretcher to ICU/recovery room after
completion of operation.
• To circulate for cases whenever the need arises for short period.
• To relieve nurses in between cases for breaks.
• To assist in cleanup of operating theater following surgery: includes disposal
of used supplies and dispatching instruments for sterilization. / Cleaning of
equipments used in anaesthesia, etc and OT table accessories.
• To personally clean and change all tubing/linen on anesthesia machine after
the cases are done or/and at the end of the day.
• To check all anaesthesia trolley/crash cart for update and validity of drugs
every Saturday or when time permits. (Mandatory weekly)
• Understands the functioning and then knows the case of every equipment in
the OT. (‘C’ Arm, microscope, cautery, OT table, Suction, Syringe Pumps, etc)
• To check cylinder supplies (oxygen, nitrous) as per requirements of OT cases.
• To keep and take inventory of all equipments/cables used for anaesthesia on
all shifts and reports damage or breakage to OT in charge and send the same
 for repairs to the Biomed / Engineering department after entry in HIS/log
book
• Receive and replenish sterile supplies from CSSD along with the nurses at the
end of the day and place on racks allotted according to specialty
• Ensure and supervise cleaning of “C” ARM every evening whether it has
been used or not.
• Knowledgeable of OT protocols and personnel safety.

Skill Sets:

Verbal Ability/Communication Skill (Written & Oral)

• To give accurate and tactful explanations to patients.
• Ability to comprehend verbal instructions given by the supervisor or the
Head of the Department.

Problem solving and decision-making

• To think independently and exercise ones own judgment in determining
actions during emergencies.

Interpersonal Skill

Others:
• Affinity to team work
• Presence of mind
• Alert/Promptness
• Emotional Maturity
 JOB DESCRIPTION OF CATHETERIZATION LAB TECHNICIAN

Qualification: Graduate. (Science and pharmacy graduates preferred).

Basic course in computers is desirable.

Reporting to: Head of Department

Job Summary: Perform a variety of technical and supportive patient care tasks to
assist physicians in performing complex and invasive
catheterization procedures.

Job Duties:
• To set up the room prior to the procedure; prepare sterile trays and set up X-
ray and recording equipment to make specialized x-rays and x-ray movies of
the vascular, circulatory and cardiac system of the human body.
• To confer with patient to obtain information for laboratory records, explain
procedures, allay fears and elicit patient cooperation
• To prepare patient for the procedure.
• To calibrate and operate computerized monitoring equipment during
procedure
• To assist the physician in placement of catheter, monitor patient's reactions,
EKG and pressure readings and provide other assistance as needed during
patient emergencies.
• To clean, repair and perform routine preventive maintenance on equipment
to ensure proper functioning and to clean and restock the room.
• To aid as directed in performing any emergency resuscitation measures
• To operate the computer for generating and entering data
• To perform other related duties incidental to the work described herein.

Skill Sets:
Verbal Ability / Communication skill
• To give accurate and tactful explanations to patients and their relatives.

• Problem solving / Decision-making

Other skills which includes

• Technical Knowledge.
 JOB DESCRIPTION OF ENDOSCOPY TECHNICIAN

Qualification: Graduate/on-job-experience
Upto 2 years of experience in the same field.

Reporting to: Head Medical Services / Manager-Hospital Administration

Job Duties:
• Interaction with the patients
• Explaining the procedures for scopy.
• Preparing the Database and introduce to the respective Consultants for the
procedures.
• Keep necessary equipments ready for the scopy.
• To maintain equipments before and after the procedures.
• Disinfect the scopies and the accessories.
• Putting indent and IP issues.
• Sending M.I.S.
• Assist doctors in all procedures (Diagnonistic & Therapeutics)
• Taking inventory regularly
• To keep all the equipment to it proper and uninterrupted working
performance by planned and scheduled preventive maintenance program.

Skill Sets:

Verbal Ability / Communication skill (Written & Oral)

• To give accurate and tactful explanations to patients and their relatives.

Interpersonal Skill

Other:
• Emotional Maturity
• Alert/promptness
• Affinity to teamwork
• Presence of Mind
 JOB DESCRIPTION FOR MEDICAL RECORDS TECHNICIAN

Qualification: B.Sc. Graduate/Diploma in Medical Record

Upto 2-3 years of experience in the relevant field.

Reporting: Manager-Hospital Administration.

Job Duties:
• Preparing the files of the Discharges.
• Collecting the discharges from wards.
• Assembling the files in order.
• International Classification of diseases (ICD) coding of diseases.
• Responsible for arranging & maintaining the files in the Medical Record
room.
• Issuing of path reports, Radiology reports, Cath lab reports, Cardiology
reports, X-ray reports.
• Issuing of Discharge, Fitness, Expenditure, and Railway reservation
Concession Certificates.
• Issuing of Mediclaim forms.
• Handing of queries related to Medical Records of the patients.
• Hand over the case papers to the patients and completing the necessary
formality.
• Maintain the records for doctors visit.
• Maintaining & issuing the books for library.
• Maintaining Statistics (Eg. Admissions, discharges, death, Occupancy, etc).
• Giving on-the-job training.
• Preparing SOPs.

Skill Sets:
Verbal Ability/Communication Skill:
• Ability to comprehend verbal instructions given by the supervisor or head of
the department.
• To give accurate and tactful explanations to patients.
Problem solving/ Decision-making
• To think independently and exercise ones own judgment in consensus with
the supervisor.

Other Skills:
• Able to work accurately and with minimal supervision.
• Ability to comprehend written instructions given by the Doctors and the
other related departmental personnel.
• Ability to plan & organize ones work schedule effectively. Speaking and
listening are essential requirements to understand and carry out the
instructions given by the supervisors and other related departmental
personnel.
 JOB DESCRIPTION OF CARDIOLOGY TECHNICIAN

Qualification: Science graduate.

Upto 2 years of experience in the relevant field.
Basic course in computers is desirable.

Reporting to: Manager Hospital Administration.

Job Summary: Cardiology Technicians assist physicians in diagnosing and

treating cardiac and peripheral vascular ailments. They prepare
patients for treadmill test, DSE (Dobutamine Stress Test) and TE
(Transesophagral Echo) test. Monitor equipment during the
procedures. Participate in a variety of specialized technical
activities to include preparing digitized ECG tapes, aiding in
stress test and generating reports.

Job duties:
• To edit information and to generate reports for physician to review.
• To apply and remove Holter monitors to both in-patients and out-patients;
explain procedures including, but not limited to, equipment usage
• To set up patient room and maintain stock area for procedures including
linens, electrodes, cassette tapes and order supplies as necessary.
• To operate the Holter Monitor and the computer to enter and generate data
• To complete electrocardiograph readings on patients as requested by various
departments within the hospital.
• To prepare and process paperwork for electrocardiograph readings for
physician’s review
• To perform minor maintenance and cleaning of equipment and restocks
supplies
• To maintain accurate logs of patient information regarding electrocardiograph
readings, Holter requests, Cardiac studies and assist in maintaining patient
files.
• To aid in stress Tests.
• Generation of M.I.S.
• Assist in making SOPs.
• Co-ordination with other departments (HCU).
• Preparing of template as per the format prescribed by the doctors for Echo
Cardiograph in the System.

Skill Sets

Verbal Ability

• Ability to comprehend verbal instructions given by the supervisor or head of

the department.

Other Skills
• Have an affinity for teamwork.
• Able to work accurately and with minimal supervision.
• Technical skills required for using and maintaining the various equipments
and the computer.
• Ability to comprehend written instructions given by the Doctors and the other
related departmental personnel.
• Ability to plan & organize ones work schedule effectively
• Speaking and listening are essential requirements to understand and carry out
the instructions given by the supervisors and other related departmental
personnel.
JOB DESCRIPTION OF CUSTOMER CARE OFFICER (HELP DESK)

Qualification: Must be a Graduate (science and pharmacy graduates preferred)

Basic course in computers is desirable.

Reporting to: Executive-OPD Services

Job Summary: Receive visitors or patients, ascertain their needs, direct them
accordingly, answer the telephone, handle receipt and dispatch
reports and couriers and perform related clerical duties according
to the department to which assigned. They must adhere to
customer care guidelines and assure quality care.

Job Duties:
• To greet visitors and patients, determine their needs and guide them
accordingly.
• To answer queries and to provide information directly to the person or on the
telephone.
• For e.g. Billing for services, discounts (if any) and hospital policy regarding
payment of bills (when needed), availability of doctors, may inform the
patient’s relatives when the patient is placed on the critical list.
• To make future reservations for patients.
• Guiding relatives of patients to their rooms during visiting hours.
• To maintain and prepare files, records and reports.
• To feed data into the computer.
• To courier patient reports, dispatch and handle MIS reports
• To handle grievance.
• To explain hospital regulations to patients, concerning visitors and visiting
hours.
• To arrange for escorting patient to room or ward station.
• To sort mails and deliver messages.

Skill sets:
Verbal Ability
• To give accurate and tactful explanations to visitors, patients and hospital’s
employees and in recording exact information for messages.
• To exercise high degree of tact and poise and occasionally overcoming
language barriers.
• To understand and apply knowledge of medical terminology.
Numerical Ability
• To understand pertinent details in tabular form and avoid perceptual errors in
arithmetic computation.

Problem solving / Decision making skills

• To think independently and exercise one’s own judgment in determining
actions during emergencies and challenging situations. For E.g. If a patient
refuses to pay his/her bill, they should know how to handle him or her.

Interpersonal Skills
• To develop cordial relations with other departmental personnel.
• To develop relations characterized by sympathetic understanding and
emotional affinity with patients and their relatives.

Other Skills, which include

• Presentability
• Patience
• Alert/Promptness
• Punctuality
• Enthusiasm
JOB DESCRIPTION OF CUSTOMER CARE OFFICER (TELEPHONE
HANDLING, EPBAX)

Qualification: Must be a Graduate (science and pharmacy graduates preferred)

Basic course in computers is desirable.

Reporting to: Executive-OPD Services.

Job Summary: Receive visitors or patients, ascertain their needs, direct them
accordingly, answer the telephone, handle receipt and dispatch
of reports and couriers and perform related clerical duties
according to the department to which assigned. They must
adhere to customer care guidelines and assure quality care.

Job Duties
• Receiving Calls
• Giving Information
• Transferring Calls to the required department
• Making outbound calls
• Taking Messages

Skill sets:
Verbal Ability
• To give accurate and tactful explanations to visitors, patients and hospital’s
employees and in recording exact information for messages.
• To exercise high degree of tact and poise and occasionally overcoming
language barriers.
• To understand and apply knowledge of medical terminology.

Numerical Ability
• To understand pertinent details in tabular form and avoid perceptual
errors in arithmetic computation.

Problem solving / Decision making skills

• To think independently and exercise one’s own judgment in determining
actions during emergencies and challenging situations. For e.g. If a patient
refuses to pay his/her bill, they should know how to handle him or her.

Interpersonal Skills
• To develop cordial relations with other departmental personnel.
• To develop relations characterized by sympathetic understanding and
emotional affinity with patients and their relatives.

Other Skills, which include

• Good Listening Skill
• Alert/Promptness
• Patience
• Assertiveness
JOB DESCRIPTION OF CUSTOMER CARE OFFICER (REGISTRATION &
BILLING)

Qualification: Graduate (science/pharmacy/commerce graduates preferred)

Basic course in computers is desirable.
Experience in Service Industry.

Reporting to: Executive-Billing Services

Job Summary: Handling Registration of patients, Explaining rates, charges,

services, discounts (if any) and hospital policy regarding payment
of bills, Compute bills of the patients collect payments and
process the admission of patients to a hospital facility, medical or
health program.

Job Duties:
• To greet incoming patients or their representatives and to record complete
information required for registration and admission.
• To answer questions and to provide information directly to the person or on
the telephone. For e.g. explaining rates, charges, services, discounts (if any)
and hospital policy regarding payment of bills.
• To prepare and maintain itemized statements, bills, or invoices used for billing
and record keeping purposes.
• To explain hospital regulations to patients, concerning visitors and visiting
hours.

Skill sets:

Verbal Ability
• To give accurate and tactful explanations to visitors, patients and hospital’s
employees and in recording exact information for messages.
• To exercise high degree of tact and poise and occasionally overcoming
language barriers.
• To understand and apply knowledge of medical terminology.

Numerical Ability
• To understand pertinent details in tabular form and avoid perceptual errors in
arithmetic computation.

Problem solving / Decision making skills

Interpersonal Skills

Other Skills, which include

• Mental Stability
• Handling of Irate customers
• Patience
• Listening Ability
• Punctuality
• Affinity for teamwork.
• Ability to plan & organize ones work schedule.
JOB DESCRIPTION OF CUSTOMER CARE OFFICER

Qualification: Must be a graduate (Science and Pharmacy graduates are

preferred).
Basic course in computers is desirable.

Reporting to: Executive-OPD Services.

Job Summary: Receive visitors or patients, ascertain their needs, direct them
accordingly, answer the telephone, make appointments and
perform related clerical duties according to the department to
which assigned. They must adhere to customer care guidelines
and assure quality of care.

Job duties:
• Greets visitors and patients and determines their needs.
• Answers questions and gives required and relevant information directly to the
person or on the telephone.
• Makes future reservations for patients.
• Maintains and prepares files, records and reports.
• Enters data into the computer.
• Handles grievances. (Patient history, report related, etc.)
• Arranges for escort of patient to room or ward station.
• Co-ordinates with other departments (Billing, H/K, OPD, Pathology,
Radiology)

Skill Sets:

Verbal Ability
• To give accurate and tactful explanations to visitors and patients and to
exercise high degree of tact and poise and occasionally to overcome language
barriers.
• To understand and apply knowledge of medical terminology.

Numerical Ability
• Problem solving and decision-making.
• To think independently and exercise one’s own judgment in determining
actions during emergencies and challenging situations
Interpersonal skills

Other skills, which include

• Open mindedness
• Assertiveness
• Presence of mind
• Proper time management
• Initiative
• Patience
• Promptness/Alertness
JOB DESCRIPTION OF CUSTOMER CARE EXECUTIVE - (PATIENT
SERVICES

Qualification: Must be a Graduate (science and pharmacy graduates preferred)

Basic course in computers is desirable.
3-5 years of Experience in the relevant field.

Reporting to: Head – Medical Services/Manager- Medical Services

Job Summary: Receive visitors or patients, ascertain their needs, direct them
accordingly, answer the telephone, handle receipt and dispatch of
reports and couriers and perform related clerical duties according
to the department to which assigned. They must adhere to
customer care guidelines and assure quality care.

Job Duties of Executive-Patient Services:

• Inpatient/Outpatient Billing
• Overseas/Corporate/Insured/TPA billing
• Payment Tracking
• OT and Cath Lab Booking
• Bed Management
• TPA files follow-up and closure
• Tracking of discounts/Cancelled bills/refunds/free bills/posting of
packages
• Service Recovery in the billing Area
• Training of the HIS modules in billing with the IT department.

Skill Sets:

Verbal Ability
• To give accurate and tactful explanations to visitors and patients and to
exercise high degree of tact and poise and to occasionally overcome language
barriers.
 • To understand and apply knowledge of medical terminology.

Numerical Ability
• Problem solving and decision-making.
• To think independently and exercise one’s own judgment in determining
actions during emergencies and challenging situations

Interpersonal skills

Other skills, which include

• Open mindedness
• Assertiveness
• Presence of mind
• Proper time management
• Initiative
• Patience
• Promptness/Alertness
JOB DESCRIPTION OF CUSTOMER CARE EXECUTIVE (OPD & BILLING
SERVICES)

Qualification: Must be a Graduate (science and pharmacy graduates preferred)

Basic course in computers is desirable.
3-5 years of Experience in the relevant field.

Reporting to: Manager- Medical Services

Job Summary: Receive visitors or patients, ascertain their needs, direct them
accordingly, answer the telephone, handle receipt and dispatch of
reports and couriers and perform related clerical duties according
to the department to which assigned. They must adhere to
customer care guidelines and assure quality care.

Job Duties of Executive-OPD & Support Services:

• OPD Management and Consultants Coordination.
• Telephone operations.
• Appointment and Scheduling.
• Making & also giving training on Courtesy post discharge calls.
• Information delivery
• Supervising Report dispatch
• Supervising the Reception
• Courier dispatch and receipt
• Update of Contact details and Telephone Book
• Preparing Indent of Consultant Chambers
• Issuing Keys & Lockers of the drawers.
• Supervising and checking of daily MIS before sending it.
• Service recovery in that Area.
• Training of the HIS modules in front office with the IT department.
• Maintaining attendance, leave & delays in absenteeism of the Consultants.
• Preparing SOPs.
• Giving on-the-job training.
• Preparing Welcome Kit for newly joined Consultant (Visiting Cards, Letter
heads, aprons, name plates, etc).
• Explaining pricing packages to the newly joined Consultant
• Room Readiness.
• Inventory of the stationery.
• Inter departmental co-ordination (Wards, H/K, Maintenance, Stores, Admin,
IT)
• Handles patient grievances (regarding waiting period for the Drs and non
availability of appointments)

Skill Sets:

Verbal Ability
• To give accurate and tactful explanations to visitors and patients and to
exercise high degree of tact and poise and occasionally overcoming language
barriers.
• To understand and apply knowledge of medical terminology.

Numerical Ability
• Problem solving and decision-making.
• To think independently and exercise ones own judgment in determining
actions during emergencies and challenging situations

Interpersonal skills

Other skills, which include

• Open mindedness
• Assertiveness
• Presence of mind
• Proper time management
• Initiative
• Patience
• Promptness/Alertness
JOB DESCRIPTION OF CUSTOMER CARE EXECUTIVE (HCU SERVICES)

Qualification: Must be a Graduate (science and pharmacy graduates preferred)

Basic course in computers is desirable.
2-3 years of Experience in the relevant field.

Reporting to: Manager- Medical Services.

Job Summary: Receive visitors or patients, ascertain their needs, direct them
accordingly, answer the telephone, handle receipt and dispatch of
reports and couriers and perform related clerical duties according
to the department to which assigned. They must adhere to
customer care guidelines and assure quality care.

Job Duties of Executive-Health Check-ups (HCU):

• Health Checks
• Scheduling
• Service Planning
• HCU Reports dispatch
• Referral Service facilitation
• Generation of MIS
• Service recovery in the area.
• Training of the HIS modules in association with the IT department.

Skill Sets:

Verbal Ability
• To give accurate and tactful explanations to visitors and patients and to
exercise high degree of tact and poise and occasionally overcoming language
barriers.
• To understand and apply knowledge of medical terminology.

Numerical Ability
• Problem solving and decision-making.
• To think independently and exercise ones own judgment in determining
actions during emergencies and challenging situations.

Interpersonal skills
Other skills, which include
• Open mindedness
• Assertiveness
• Presence of mind
• Proper time management
• Initiative
• Patience
• Prompt/Alertness