11,962 Assistant Manager Service Jobs in Noida

Job Description Build contacts with potential clients to create new business opportunities Explain the customers about the properties. Develop Money Tree Realty as a brand by ensuring service standards in line with company policies. Build good Working relationship with Clients Calling on leads provided by the company Maintain and Develop relationships with channel partners in person and via telephone calls and e-mails. Follow up with potential customers to prospect for new business. Calling/Meeting clients for doing need analysis Facilitate negotiation between buyer & seller Closing sale and submitting all relevant documents to seller Understand the core values of the company and its goals. Calling and fixing meeting with clients. Markets go-getter and trend setter. Strong sales acumen with good sense and adaptation to organization culture. Job Specification: Own Vehicle Mandatory. Laptop/Ipad/Tab mandate. Must have excellent communication skills. Pleasing Personality and able to handle sales within defined guidelines. Good PR, Social and Networking Skills to enhance customer base. Out-Of-the box thinker and deliver for self and the team.

Directs foreign sales and service outlets of an organization: Negotiates contracts with foreign sales and distribution centres to establish outlets. Directs clerical staff in expediting export correspondence, bid requests, and credit collections. Generating leads for export Arranges shipping details, such as export licenses, customs declarations, and packing, shipping, and routing of product. Directs clerical and technical staff in preparation of foreign language sales manuals. Expedites import-export arrangements and maintains current information on import-export tariffs, licenses, and restrictions. Perform export and import management, international purchase and inventory management, and coordinate with suppliers both foreign and domestic. Maintain International quality standards and perform international and domestic marketing. Drive strategic sourcing initiatives globally to improve quality of products imported and drive down cost, lead-time and risk across production portfolio. Responsible for managing supplier overhead, efficiency gains, current partner reviews, and future partner recommendations. Provide process expertise to execute sourcing strategies and lead supplier management. Manage opportunity assessments, data analysis, supplier negotiations, and supplier contract execution. Explore new product lines, business developments, supplier support and international trends. Understand and document supply/demand capacity dynamics, trends and issues, cost structures, impact of underlying material cost driven trends, and methods and opportunities to lower cost.  

Job Role- Branch Relationship Manager  As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help ourcustomers realise their dreams and ambitions across ~500 branches in the country. As a market leaderin the consumer banking business, DBS has a full spectrum of products and services, includingdeposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards andpersonal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBSclients having an AUM INR 1 million through need-based approach and ensure clientcoverage and product penetration through cross-sell and up-sell of DBS products and services. To manage && maintain the highest customer satisfaction and service levels through pro-activeclient engagement && relationship management, coordinating internally with DBS Service andDistribution and Product team Key Accountabilities Acquire and upgrade quality clients in the branch location areas to Treasures segment. Engage with existing customers to deepen the wallet share through retention and growth of AUM. Accountable for achieving monthly && annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation && execution of product strategies through effective relationship management. Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage. Drive and deliver exemplary customer service in the local market and uphold DBS service standards. Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding. Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.  Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an addedadvantage Contact Person- Adam Contact detail- 8778148373 Email- adam@livecjobs.com

Assistant Manager PSM (Product Sourcing & Management) Job Code: ITC/AM-P/20251120/11552 Position: Assistant Manager PSM Experience: 3-7 years CTC: 9,00,000 annually Location: Open to All Cities Industry: Automobiles & Components / Farm Machinery Position Type: Full-time Status: Open About the Role We are seeking a highly driven and detail-oriented Assistant Manager PSM to support sourcing, costing, and new product development for farm implements within Mahindra Farm Machinery. This role plays a critical part in ensuring quality, cost competitiveness, supplier performance, and smooth product development cycles. The ideal candidate will have strong experience in supplier selection, NPD, costing, and cross-functional collaboration, with solid technical knowledge of fabricated, casted, forged, and machined components. Key Responsibilities Manage product sourcing and costing from external suppliers. Conduct product scouting, finalize specifications, and identify/select suppliers. Lead price settlements, quarterly cost reviews, and specification-based negotiations. Drive New Product Development (NPD) for full products and related parts. Ensure procurement deliverables related to quality, cost, and capacity. Plan and execute continuous improvement projects, including cost reduction and productivity enhancement. Lead and coordinate cross-functional team (CFT) meetings with Sales, Quality, Service, Product Management, and Testing. Conduct technical and commercial evaluations of potential suppliers. Manage commercial discussions and negotiations, and execute supplier legal agreements. Support suppliers in part development to meet QCD targets (Quality, Cost, Delivery). Collaborate on product testing and adhere to CMVR certification requirements. Maintain accurate data and processes using SAP and Excel. Communicate effectively with suppliers in Punjabi, Hindi, and English. Qualifications B.Tech in Mechanical, Automobile, Production, or related engineering discipline. 3--7 years of experience in sourcing, NPD, costing, or procurement. Strong knowledge of sheet metal fabrication, casting, forging, machining, and hardware categories. Experience in SAP, costing methodologies, supplier development, and project management. Strong negotiation, analytical, and communication skills. Fluency in Punjabi, Hindi, and English is mandatory. Why Join Us Opportunity to work with Indias leading farm machinery brand. High-impact role shaping product sourcing strategies and new product development. Collaborative, cross-functional work environment. Scope for innovation, cost optimization, and supplier excellence. How to Apply Send your updated resume with Job Code: ITC/AM-P/20251120/11552 mentioned in the subject line.

Dear candidate, We are Hiring for Non Voice Process for Biggest BPO in Gurgaon and Noida. Role - Customer Service Non Voice. ( International Process )Location - Noida / Gurgaon Salary - 15K to 36K in hand Desired skills - - Any Candidate with good written skills can apply - Candidate should be good in communication skills. - Candidate should be Okay with Night shifts and rotational Shifts. Shift - 24*7 Cabs - Provided as per Hiring zone. Location - Gurgaon and Noida Contact for Job - Krish- 9667319626 (Available on What's App )Kunal - 8447621626 (Available on What's App )Shubham - 8588881626 (Available on What's App )Lalit - 9910552920 (Available on What's App ) or Email - jobs@futureheights.co.in ThanksFutureheights

Responsible for lead generation and work on given leads in the catchment areas through Executing Branding /Marketing activities. Meeting with clients, advising and showcasing Shubham products andbenefits to the customers thereof. Responsible for sales fulfilment, pre/ post sanction sales activities. Update and upkeep of marketing and sales collaterals. Responsible for promotional activities including group meetings, presentationsas well as developer site promotions. Responsible for front-end interaction, field travel and Customer interface. Regular interaction with the customers through group meetings, sitepromotions, in office meetings and presentations. Attending to walk-ins into branches && visiting clients at their place. Spearheading Documentation. Ensure the Fresh bounce collections.

Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.   

Job Opportunity Leading Life Insurance CompanyChannel:Banca ChannelLocation:DelhiCTC: Up to 5 LPA * 100% leads provided* Strong bank partnership* Easy customer access* Higher conversion ratio* Better support from bank staff To Apply:Share your resume at (mailto:ritika@skillnixrecruitment.com)WhatsApp: 9258440245

Skillnix Recruitment Services is hiring for one of our leading BFSI clients.If you come from the DSA vertical and have proven experience in SME or LAP sales, this could be the perfect opportunity to take your career to the next level! Location: Delhi CTC: Up to 12 LPA Product: SME (Tier 1) Ticket Size: 50L 10Cr+ Key Requirements: Must be from the DSA vertical (no branch banking profiles) Strong understanding of LAP & Balance Sheet Analysis Candidates with HL + LAP mix can be considered Highly sales-driven and result-oriented professionals If youre passionate about growing in the BFSI lending space and ready for your next challenge wed love to connect! Apply Now: rohit@skillnixrecruitment.com Contact: +91 93893 28695

Company: Birla Paints Location: Open to All Cities Experience Required: 4-10 Years Education: B.A. or equivalent Compensation: 8,00,000 10,00,000 per annum Job ID: ITC/ECM-FS/20251111/21665 About the Role Birla Paints is looking for an experienced and dynamic Experience Center Manager to lead our Flagship Store and deliver an immersive customer experience aligned with the innovation and ethos of Sparkle. The ideal candidate will manage a team of Experience Specialists, oversee store operations, and ensure unmatched service excellence. This leadership role requires strong customer experience skills, team management capabilities, and a proven background in luxury or premium retail environments. Key Responsibilities Lead and mentor a team of Experience Specialists to deliver exceptional customer service. Ensure the store reflects the brands premium experience and visual standards. Oversee end-to-end store operations, including scheduling, staffing, and team performance. Monitor and manage key performance indicators (KPIs). Collaborate with cross-functional teams to support strategic initiatives. Execute in-store promotions, events, and experience-driven activities. Handle escalations, resolve issues efficiently, and maintain high customer satisfaction. Maintain an organized, customer-centric, and high-performing flagship environment.

      Job Description: Area Manager Job Code: ITC/AM/20251119/21799 Experience: 10+ Years Salary Range: 1620 LPA Qualification: B.E. Location: Open to All Cities The Area Manager will be responsible for achieving the annual sales and service targets while strengthening overall brand visibility for Ashok Leyland across the assigned region. The role focuses on driving market share growth across all product verticals, ensuring seamless support for new product launches, and maintaining high operational standards across dealer locations through strict adherence to PRISM processes. A key aspect of this role is leading, guiding, and motivating both sales and service teams to deliver consistent performance. The Area Manager will play a crucial role in enhancing customer satisfaction by ensuring effective customer engagement, faster issue resolution, and strong coordination between dealerships and customers. In addition, the position involves monitoring operational costs, identifying opportunities for cost saving, and ensuring profitability for the dealer network. The ideal candidate must possess strong team management capabilities, a results-driven approach, and in-depth knowledge of sales and service operations within the commercial vehicle industry.    

Hi We have an urgent opening for Assistant Manager for our company We are looking for an experienced and detail-oriented Assistant Manager Claims to join our Claims team. The ideal candidate will have 4-5 years of experience in insurance claims handling or operations, with strong expertise in managing insurer relationships, handling both reimbursement and cashless claims, and driving adherence to Turnaround Time (TAT) and Service Level Agreements (SLAs). Job Location is Noida Key Responsibilities: Insurer & Internal Query Management Act as the primary contact for insurer communications and internal support queries. Ensure timely resolution of escalations and claim-related issues. Claims Processing Reimbursement & Cashless Manage end-to-end processing of reimbursement claims, including documentation, validation, and settlement. Generate and send cashless debit notes to insurers and follow up for approvals and payments. Insurer Relationship Management Maintain strong working relationships with insurers (Health or General Insurance). Coordinate regularly to address claim-related issues and streamline processes. TAT Monitoring & SLA Compliance Monitor claims turnaround time (TAT) and ensure compliance with internal and external SLA benchmarks. Identify delays or inefficiencies and implement corrective actions to improve process efficiency. Reporting & Process Improvement Prepare regular reports on claims performance, TAT, and issue trends. Recommend and support initiatives for process enhancement and operational excellence. Experience & Qualifications: Experience: 4-5 years in Claims Handling or Insurance Operations Industry Background: Experience with Insurance Companies or Third Party Administrators (TPAs) preferred Exposure to Health or General Insurance is highly desirable Education: Bachelor's degree in any discipline (preferred: Insurance, Healthcare, or Business Administration) Skillset: In-depth knowledge of reimbursement and cashless claim processes Strong relationship management and coordination skills Familiarity with TAT and SLA monitoring Proficiency in MS Office and claims management systems Strong communication, analytical, and problem-solving skills. If you are interested you can share your resume to ankitarecruiter1103@gmail.com  Regards Ankita

Job Opening: Help-Desk Executive | Noida We are hiring Help-Desk Executives for our client in Noida under the payroll of Weavings Manpower Solutions Pvt. Ltd. Role Requirements:Experience: Fresher to 2 yearsEducation: 12th Pass or GraduateSkills: Advanced Excel, basic computer knowledge & strong communication skillsJoining: Immediate or within 15 daysWork Schedule: 6 days a week   How to Apply:Send your resume to megha.pal@calibehr.com Use the subject line: "Application for Help Desk" Contact Person:7505029239

You will be responsible for managing the process and implementing corrective measures or incremental improvements as necessary. You will also provide coaching and feedback to team members to help them enhance their performance. Assisting new hires to quickly become productive on the floor will be a key part of your role. Handling escalations and providing insights on processes and systems to team members will be crucial. Client interaction may also be required at the supervisor level. It will be your responsibility to ensure compliance with internal policies, external regulations, and information security standards. Continuously expanding your knowledge and understanding of the client's business will be essential. **Qualifications Required:** - Proven experience in a similar role - Strong leadership and communication skills - Ability to handle escalations effectively - Familiarity with relevant industry regulations and standards **Additional Details:** If any additional details about the company are mentioned in the job description, kindly provide those details.,

As a Service & Operations Manager at Vecmocon, you will be responsible for leading end-to-end warranty and service operations across multiple client accounts and geographies. Your role will require a strong balance of client-facing responsibilities, operational excellence, data-driven decision-making, and cross-functional collaboration. **Key Responsibilities:** - Oversee day-to-day warranty & service operations across multiple client accounts and geographies. - Track SLA performance, ticket resolution, repair cycle times, and field resource coordination. - Ensure data accuracy and timely inputs into the Service CRM. - Act as a primary point of contact for client operations teams. - Handle service escalations, coordinate resolution plans, and ensure high client satisfaction. - Schedule and lead regular review meetings with client stakeholders. - Create customized proposals, decks, and data-backed presentations for clients, internal leadership, and potential partners. - Support business development and pre-sales discussions with structured documentation and case studies. - Work closely with cross-functional teams to tailor solution offerings as per client needs. - Generate and manage dashboards related to service health, warranty cost, and performance KPIs. - Analyze degradation and failure data and assist in packaging insights for internal and external use. - Track and report monthly performance metrics, invoicing, debtor aging and business MIS. - Create SOPs, service workflows, and training material to drive process standardization. - Identify bottlenecks in operations and recommend improvements. - Contribute to tech-led initiatives for service automation and CRM enhancements. **Qualifications & Skills:** - Bachelors degree in Engineering / Science / Business; MBA is a plus. - 6-8 years of experience in client-facing service delivery or business operations roles. - Strong skills in PowerPoint, Excel, and BI/reporting tools (e.g., Tableau, Google Data Studio). - Experience in handling client proposals, pricing models, and business documentation. - Excellent verbal and written communication skills. - Strong coordination and execution ability in a cross-functional, fast-paced environment. We are looking for individuals with a hustler mindset, structured thinking, comfortable in both frontline operations and boardroom discussions, detail-oriented, analytical, proactive, and capable of working independently while collaborating across departments. Success Metrics: - Timely and accurate reporting of operational KPIs - High-quality client presentations and proposals - Reduction in TAT and SLA breaches - Positive client feedback and relationship growth - Process improvements and SOP implementation As a Service & Operations Manager at Vecmocon, you will be responsible for leading end-to-end warranty and service operations across multiple client accounts and geographies. Your role will require a strong balance of client-facing responsibilities, operational excellence, data-driven decision-making, and cross-functional collaboration. **Key Responsibilities:** - Oversee day-to-day warranty & service operations across multiple client accounts and geographies. - Track SLA performance, ticket resolution, repair cycle times, and field resource coordination. - Ensure data accuracy and timely inputs into the Service CRM. - Act as a primary point of contact for client operations teams. - Handle service escalations, coordinate resolution plans, and ensure high client satisfaction. - Schedule and lead regular review meetings with client stakeholders. - Create customized proposals, decks, and data-backed presentations for clients, internal leadership, and potential partners. - Support business development and pre-sales discussions with structured documentation and case studies. - Work closely with cross-functional teams to tailor solution offerings as per client needs. - Generate and manage dashboards related to service health, warranty cost, and performance KPIs. - Analyze degradation and failure data and assist in packaging insights for internal and external use. - Track and report monthly performance metrics, invoicing, debtor aging and business MIS. - Create SOPs, service workflows, and training material to drive process standardization. - Identify bottlenecks in operations and recommend improvements. - Contribute to tech-led initiatives for service automation and CRM enhancements. **Qualifications & Skills:** - Bachelors degree in Engineering / Science / Business; MBA is a plus. - 6-8 years of experience in client-facing service delivery or business operations roles. - Strong skills in PowerPoint, Excel, and BI/reporting tools (e.g., Tableau, Google Data Studio). - Experience in handling client proposals, pricing models, and business documentation. - Excellent verbal and written communication skills. - Strong coordination and execution ability in a cross-functional, fast-paced environment. We are looking for i

As a Facilities Manager Soft Services at CBRE, you will be responsible for overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium-sized buildings. You will lead a team in managing facility repairs, maintenance, and vendor relationships to ensure operational efficiency and compliance with regulations. Your role will also involve preparing and managing capital projects, operating budgets, and variance reports. **Key Responsibilities:** - Provide formal supervision to employees, monitor training, conduct performance evaluations, and oversee recruiting and hiring. - Schedule and manage the team's daily activities, assign tasks, and track deadlines. Mentor and coach staff as needed. - Coordinate facility repairs and maintenance, work with technicians, vendors, and contractors. - Maintain positive client relationships, conduct meetings on unresolved facility issues. - Prepare and manage capital projects, operating budgets, and variance reports. - Perform facility inspections ensuring quality assurance and compliance with regulations. - Manage environmental health and safety procedures for facilities. - Oversee vendor relationships, invoicing procedures, and procurement processes. - Conduct training on maintenance, repairs, and safety best practices. - Identify, troubleshoot, and resolve day-to-day and complex issues to improve operational efficiency. **Qualifications Required:** - Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. - Valid driver's license required. Facility Management certification preferred. - Experience in staffing, training, coaching, and performance evaluation. - Strong leadership skills to motivate teams and drive quality and efficiency. - Excellent organizational skills and a curious mindset. - Advanced math skills for financial calculations and analysis. CBRE is committed to promoting a culture that values integrity, respect, and excellence. As a Facilities Manager, you will have the opportunity to lead by example and uphold the company's core values. Your role will involve influencing stakeholders to achieve shared objectives and contributing to the overall success of the team and department.,

Role Overview: You will oversee daily operations as the Process Lead (Supervisor), acting as a key liaison between the team, leadership, and external stakeholders. Your main focus will be on ensuring service delivery, building strong stakeholder relationships, and driving continuous improvements to enhance customer and client satisfaction. Key Responsibilities: - Supervise daily operations to ensure efficient service delivery - Act as a key liaison between the team, leadership, and external stakeholders - Build and maintain strong relationships with stakeholders - Drive continuous improvements to enhance customer and client satisfaction Qualifications Required: - Bachelor's degree in a relevant field - Proven experience in a supervisory role - Strong communication and interpersonal skills - Ability to drive continuous improvement initiatives (Note: No additional details about the company were provided in the job description) Role Overview: You will oversee daily operations as the Process Lead (Supervisor), acting as a key liaison between the team, leadership, and external stakeholders. Your main focus will be on ensuring service delivery, building strong stakeholder relationships, and driving continuous improvements to enhance customer and client satisfaction. Key Responsibilities: - Supervise daily operations to ensure efficient service delivery - Act as a key liaison between the team, leadership, and external stakeholders - Build and maintain strong relationships with stakeholders - Drive continuous improvements to enhance customer and client satisfaction Qualifications Required: - Bachelor's degree in a relevant field - Proven experience in a supervisory role - Strong communication and interpersonal skills - Ability to drive continuous improvement initiatives (Note: No additional details about the company were provided in the job description)

As a Service Delivery Ops Associate Manager at Accenture, you will be aligned with the Finance Operations vertical. Your primary responsibility will be to determine financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. Here are the key details from the job description: **Core Competencies:** - Experience in Trade AP domain, preferably for Manufacturing business - Proven experience of leading operations teams - Detail oriented and able to handle multiple tasks or projects simultaneously - Proven experience in managing clients - Strong verbal and written communication skills - Proficient in driving process transformation actions - Proficient at problem solving and analyzing data - Candidate must possess strong written and verbal communication skills, be well organized, detail oriented, and have the ability to perform in a fast-paced changing environment - Experience working with SAP, Salesforce, Service Now preferred - Good understanding and experience of executing / leading process transformation actions - Ability to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions - Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients - Analyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions - Ensure that the SLAs and Operations metrics are met - Guide, support, and work with other team leaders & team members - Mentor team members - Prepare review reports for clients and internal management - Manage governance and escalation with client stakeholders - Share feedbacks and execute performance management actions - Execution of backup planning for all service delivery actions - Facilitate quality checks for the work performed by the team members - Participation in performance review/governance discussions with clients - Managing mid-size teams (15-20 FTEs) **Roles and Responsibilities:** - Follow company and department policies and procedures - Accurate filing to ensure compliance of routine testing and audits - Support team involvement and attend routine team meetings - Review and posting of correction journals (if needed) - Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls Qualifications required for this role include a BCom/Chartered Accountant/CA Inter qualification and 12 to 15 years of relevant experience.,

Key Responsibilities: Plan and execute marketing campaigns across digital and offline platforms. Manage brand visibility and promotional activities. Coordinate with creative, media, and sales teams. Monitor campaign performance and ROI. Conduct surveys, collect feedback, and analyze market trends. Manage social media, ad campaigns, and content strategy. Required Skills: Marketing strategy and campaign planning. Understanding of SEO, SEM, Google Ads, and Analytics. Strong coordination and time management. Excellent written and verbal communication. Knowledge about AI Tools

Description:  Job Title: Area Service Manager Grade: Division/Department: Profile Division Work Location: Noida, East Delhi, Ghaziabad -1South & Central Delhi -1West & North Delhi - 1Gurgaon, Manesar, Faridabad - 1 Total Work Experience: 8 10 years Age /Gender Preference (if any): Male Travel Required: Yes Reports to (Title of Manager): GM EDUCATION QUALIFICATION: BTech/Engineer OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): CRM, Data Analytics DUTIES AND RESPONSIBILITIES: Job Summary: To ensure the highest level of customer satisfaction by overseeing and optimizing customer service operations, material installation, building and maintaining strong client relationships, resolving issues promptly, implementing service quality standards, and continuously improving service processes and standards.  Client Satisfaction: Measure overall client satisfaction through surveys or feedback to ensure that clients are content with the service provided. Client Feedback Analysis: Evaluate the effectiveness of gathering, analysing, and acting on client feedback to continuously improve service quality and client satisfaction. Response and Resolution Time: Monitor the time it takes to respond to client inquiries and the time it takes to resolve their concerns or issues. Client Retention: Assess the percentage of retained clients, reflecting the ability to maintain strong client relationships and ensure repeat business.  Team Performance: Measure the performance of the customer service team, including meeting service targets, response times, and client satisfaction. Service Quality: Assess the quality of service provided, including the number of complaints and escalations, to ensure high service standards. Conflict Resolution: Evaluate the effectiveness of handling and resolving client complaints and issues in a satisfactory manner. Service Metrics: Monitor key service metrics, such as the number of client inquiries, response times, and issue resolution times. Team Development: Assess the improvement and skill development of the customer service team through training and development programs. Technical Skills and Knowledge: Customer Relationship Management (CRM): Proficiency in using CRM software to track and manage client interactions and information. Product Knowledge: Thorough understanding of uPVC doors and windows products to effectively address client inquiries and concerns. Communication Tools: Familiarity with communication tools, including email, phone systems, and live chat, to maintain effective client communication. Data Analysis: Ability to analyze client data and feedback to identify trends and areas for improvement in service quality. Quality Assurance: Knowledge of quality assurance and control processes to maintain product and service quality standards. Regulatory Knowledge: Understanding of safety, quality, and industry regulations relevant to uPVC doors and windows, ensuring compliance. Behavioral Skills: Communication: Excellent verbal and written communication skills to interact effectively with clients and internal teams. Problem-Solving: Strong problem-solving abilities to address client inquiries, concerns, and complaints effectively. Client-Centric Approach: A strong focus on providing exceptional client service, understanding client needs, and fostering positive client relationships. Team Leadership: Leadership skills to guide and motivate the customer service team, ensuring they meet performance targets. Conflict Resolution: Ability to handle and resolve client complaints and escalations in a professional and satisfactory manner. Functional Skills and Knowledge: Client Feedback Analysis: Proficiency in gathering, analyzing, and acting on client feedback to continuously improve service quality and client satisfaction. Service Excellence: An unwavering commitment to delivering high-quality client service, addressing issues promptly and effectively. Team Development: The capability to identify and address skill gaps within the customer service team, providing training and development opportunities to enhance performance. Client Relationship Management: Skills in building and maintaining strong client relationships, fostering long-term partnerships, and addressing inquiries or concerns.