424 incident Manager Jobs in Noida

Were Hiring: IT Manager Compliance (Contact Centre COE) Company: Bajaj Finance Limited Experience: 34 Years Salary: Up to 5 LPA Send Your Resume- omsai.bura@bizsupportc.com Are you passionate about ensuring data security, compliance, and governance in a fast-paced digital environment Join Bajaj Finance Limited as an IT Manager Compliance (Digital Platforms, Contact Centre COE) and be at the forefront of strengthening our information and physical security controls across our expanding contact centre network.  Key Responsibilities: Review and analyze internal & external audit reports (Infosec, TPSG, Outsourcing, etc.)  Identify non-compliance areas and drive timely closure of audit observations  Track open/closed findings and maintain proper documentation and evidence  Drive implementation of data security protocols (DLP, encryption, access controls)  Monitor compliance with Infosec standards such as ISO 27001 & SOC 2  Validate firewall and endpoint security controls (antivirus, patching, USB restrictions)  Conduct periodic checks on data handling and physical security (CCTV, access, visitor logs)  Coordinate with IT, Admin, and Vendor Partners to ensure timely remediation  Liaise with internal teams to manage incident response and policy adherence  Deliver training and awareness sessions on compliance and security best practices  What Were Looking For:  Bachelors in Computer Engineering / BSc IT / related field  3-4 years experience in IT support, information security, or compliance  Strong understanding of ISO 27001, SOC 2, and cybersecurity best practices  Excellent communication, stakeholder coordination, and problem-solving skills  If youre ready to play a key role in ensuring compliance excellence within one of Indias leading NBFCs wed love to hear from you!

Job Description Area Manager (Sales Operations) Job Purpose: Responsible for Overall Sales Operations and Business performance. EBIDTA of cluster, Team building, ensure discipline, Inventory control, maintain high Service standard in the cluster; Focus on customer retention and attracting new customers. Job Details: Job Title: Area Manager Location: Base Clinic Division: Sales & Operations Grade: Area Manager Reports to: Zonal Manager/ Regional Head Direct Reportees: CM/ Dermats Responsibilities: Business Performance Responsible for Top line, bottom-line (PBIT) of the cluster and drive business development plan Responsible for achieving monthly Consumption & Collection target for the cluster Responsible for Category management (Hair Care, Product & Anti-ageing) Systems & Process Orientation Drive Systems, Process Orientation through SOP Adherence and compliance at all clinics in the cluster Responsible for stock take, Inventory control (receiving, transfers etc) and ensure reduction in shrinkage Ensure process audit being conducted timely in all clinics across the cluster Responsible for improving Mystery Audit Scores across the cluster Customer Services Responsible for providing Quality and Effective services to the customer To meet and engage with HNI customers in the cluster and focus on repeat buys (BTC) Responsible for timely resolution of Customer Complaints and ensure customer delight People Management Responsible for manpower planning, improve productivity & labour cost control by partnering with HR team Responsible for periodic performance evaluation of the team Coaching, mentoring team and groom the team to the next level Engage Drive Clinic Productivity through Doctors, CCE and KTs CM, CCE & KT in order to reduce attrition Discipline Driving Discipline at all clinics in the cluster on Attendance, Punctuality, behavior in line with Kayas code of conduct Guide and train the team on Kaya Code of conduct and control the violation Report incidents timely, conduct preliminary investigation and follow-up for timely action Responsible to report COC/ SOP violation cases at clinic level Relationships: Internal: 5-7 Clinic Managers, Operations Team, Finance, HR, Supply Chain, Marketing, Legal External: Ad Agencies, Business Development Agents, Clients Functional/ Technical Competencies: Data management & Excel and PowerPoint knowledge Extremely high people management skills High sales excellence and result orientation Analytical ability focused towards business developmentp

The Security & Compliance Manager leads the organizations efforts to safeguard data, ensure regulatory adherence, and maintain a secure technology environment within a fast-paced healthcare setting. This role oversees the implementation of security policies, risk assessments, incident response, and compliance with healthcare regulations such as HIPAA, HITRUST, and relevant data-protection laws. The manager works closely with engineering, product, and operations teams to strengthen security posture, prevent vulnerabilities, and drive continuous improvement. With a strong blend of technical expertise, compliance knowledge, and strategic thinking, this role ensures the company protects sensitive health information while enabling seamless and trustworthy digital healthcare experiences.

As a Major Incident Manager in our dynamic, large-scale high-tech enterprise, you will oversee and manage the end-to-end incident management process. Your role includes: - Managing the incident management lifecycle, ensuring SLAs adherence, and minimizing business impact. - Handling major incidents urgently, coordinating cross-functional teams for swift resolution. - Serving as the central point of communication for stakeholders, providing regular updates on incident status and resolution timelines. - Accurately documenting incidents, including root cause analysis and post-incident reports. You will provide 24/7 support for incident response, proactively monitor services, and develop escalation procedures. Additionally, you will analyze and optimize the incident management process, collaborate with problem management teams, and lead incident-related meetings. Qualifications Required: - 5+ years of incident management experience in a large-scale, high-tech enterprise. - Strong understanding of ITIL/ITSM frameworks and processes. - Experience managing major incidents and coordinating resolution efforts across teams. - Familiarity with monitoring tools and ticketing systems. - Strong leadership, decision-making, and communication skills. Preferred qualifications include ITIL v4 Certification, experience with cloud environments and DevOps methodologies, and knowledge of automation tools for proactive incident management. In return, our company offers a dynamic work environment, opportunities for professional growth, competitive salary and benefits, as well as work-life balance with rotational shifts and on-call support schedules. If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we welcome you to apply and join our team!,

Role Overview: As an Engineering Manager Backend at PW, you will be responsible for leading and inspiring a team of backend engineers to build scalable, reliable, and high-performance systems powering PW's digital learning ecosystem. Your role will involve driving technical strategy, overseeing execution across multiple projects, and ensuring engineering excellence while collaborating closely with product, frontend, data, and DevOps teams. Key Responsibilities: - Lead, mentor, and grow a high-performing team of backend engineers (SDE-I, II, III). - Foster a culture of ownership, collaboration, and continuous improvement. - Drive engineering best practices, code quality standards, and technical excellence across the team. - Conduct performance reviews, provide regular feedback, and support career development. - Define and drive the backend technical roadmap in alignment with business goals. - Architect scalable, distributed, and highly available backend systems and microservices. - Make strategic decisions regarding system design, tooling, and infrastructure. - Evaluate and introduce emerging technologies to enhance platform performance and reliability. - Oversee end-to-end execution of backend projects, ensuring timely and high-quality delivery. - Collaborate with product managers to break down requirements and define clear engineering plans. - Coordinate with frontend, DevOps, QA, and cross-functional teams to ensure seamless delivery. - Manage risk, dependencies, and production stability across backend services. - Guide teams in designing, developing, testing, and maintaining backend services and APIs using Node.js, TypeScript, and NestJS. - Oversee the implementation and optimization of CI/CD pipelines using Docker and Jenkins. - Ensure reliable deployments and scaling using Kubernetes. - Provide direction on database schema design and performance optimization (MongoDB, Redis). - Oversee messaging infrastructure using Kafka. - Drive performance monitoring and observability using Datadog and ELK stack. - Lead incident management, troubleshooting, and resolution of production issues. - Ensure strong monitoring, alerting, and system resilience practices. - Maintain high standards for uptime, performance, and operational efficiency. Qualification Required: - Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred). - 8-12 years of overall backend engineering experience, including 3+ years in a leadership or managerial role. - Strong proficiency in JavaScript and TypeScript with deep expertise in Node.js and NestJS. - Hands-on experience architecting and scaling microservices. - Expertise with MongoDB, Redis, Kafka, and experience designing high-throughput systems. - Strong understanding of Docker, Jenkins, CI/CD, and Kubernetes. - Experience working with cloud platforms (AWS, GCP, or Azure). - Familiarity with monitoring and logging tools such as Datadog and the ELK stack. - Excellent communication, stakeholder management, and team-building skills. - Strong analytical, problem-solving, and decision-making capabilities.,

Role Overview: You will be joining EY as a Guidewire Claim Centre Support Manager with a minimum of 9+ years of experience in a Technical Engineering role. Your main responsibility will be to manage support projects, contribute to various technical streams of Guidewire implementation projects, integrate Guidewire software with external systems, maintain and support applications, conduct testing, integration, and manage deployments. Additionally, you will be responsible for managing key SLAs and KPIs for the successful execution of projects. Key Responsibilities: - Manage support projects related to Guidewire Claim Centre Support and Maintenance - Contribute to various technical streams of Guidewire implementation projects - Integrate Guidewire software with other external systems - Maintain and support applications, conduct testing, integration, and manage deployments - Manage key SLAs and KPIs for successful project execution Qualifications Required: - Flexible to work in shifts, including night shifts - Possess Guidewire version 9 technical/functional certification - Proficient in development streams such as Integration/Configuration/Both - Strong knowledge in Guidewire platform, including Gosu scripting and Data Model - Experienced in integration with External Systems and Guidewire Platform supported integration techniques - Familiar with message queues/work-queues, batch jobs, event-driven architecture, RESTful and SOAP web services - Knowledge of middleware platforms such as MuleSoft - Understanding of cloud integration services - Hands-on experience in Java/J2EE, web services, and API integration - Proficiency in production support activities like queue management, plug-in related issues, and batch file generations - Familiarity with tools like Service-now, JIRA, soap-UI, eclipse IDE, SVN, Jenkins - Understanding of service management, change management activities, SLAs, and estimator tools - Exposure to incident management and problem management - Knowledge of SDLC life cycle, release planning, and management - Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT - Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System - Experience with Tomcat or WebSphere/WebLogic - Exposure to working in shifts and on-call support Additional Details: EY Global Delivery Services (GDS) is a dynamic and truly global delivery network operating across six locations - Argentina, China, India, the Philippines, Poland, and the UK. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. You will have the opportunity for continuous learning, define success on your terms, receive transformative leadership insights, and contribute to a diverse and inclusive culture at EY. EY is committed to building a better working world by creating new value for clients, people, society, and the planet through data, AI, and advanced technology.,

As a Property Manager at CBRE, your role involves overseeing and supervising all operational activities at client sites. Your responsibilities include: - Organizing, directing, managing, and evaluating operations in facility and management support services - Building and maintaining client relationships - Ensuring smooth integration between engineering and soft services - Managing parking, security, pest control, landscaping, MIS generation, and critical equipment breakdown trend analysis - Implementing financial and budgetary controls for all services - Ensuring team performance meets SLAs and KPIs - Scheduling and implementing training needs - Conducting audits and addressing abnormalities in engineering operations and housekeeping - Completing statutory certifications for equipment and facilities on time - Managing the facility management service delivery system and holding the Management Team accountable for achievements - Ensuring timely reporting to management and adherence to SLAs and KPIs - Tracking completion of scheduled work by PM and vendor staff - Adhering to all reports, checklists, and statutory compliance requirements - Analyzing Facility Management costing data for accuracy and reporting to management - Completing preventive maintenance schedules on time - Handling incident reports and service connect calls within SLA - Managing operating expenses effectively - Coordinating with Shift Engineer for engineering-related activities - Conducting vendor management and performance reviews monthly - Ensuring timely monthly invoicing and obtaining signoff from authorized signatories - Procuring facilities maintenance services through comprehensive procedures - Developing and implementing the facilities management account plan - Assisting in planning the PM budget for the financial year - Undertaking additional tasks within the scope of services as requested by the Client Manager - Reviewing MMR with Shift Engineer and client monthly - Ensuring accuracy in cost sheets submitted to the office and checking invoices - Recommending cost control measures through analysis, audits, and vendor quotations - Coordinating with vendors and audit teams to maintain accurate documents on site Join CBRE as a Property Manager and contribute to the efficient and effective management of client sites with a focus on operational excellence and client satisfaction.,

Role Overview: As the Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement, you will play a crucial role in identifying, driving, supporting, and facilitating efficient and effective transformations and changes within the business. Your focus will be on delivering improved customer, operational, and financial performance impact, as well as driving required culture changes. Key Responsibilities: - Drive improvement projects in MS contracts/delivery organization with defined tangible business targets, aiming at cost reduction, improved customer experience, and enhanced network performance. - Be accountable for WO/ticket/alarm reduction initiatives per contract. - Perform Alarm, TT, WO correlations to resolve chronic issues in the network, validate and analyze network performance reports, and prepare action plans for network improvement. - Participate in technical discussions to enhance overall network performance and provide recommendations from the problem management perspective. - Propose and ensure best practices are followed within all related functions. - Perform KPI Trend monitoring and post-deviation analysis. - Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling. - Maintain and track actions undertaken to drive improvements following governance methods. - Identify SPOF and drive mitigation plans to minimize impact. - Maintain RISK register for identified risks and drive them to minimize impact or mitigation. - Collaborate with Data Analytics teams to build models to drive prescriptive insights. - Propose predictive analytic models based on alarms/outages, QoS based on Capacity & Utilization trends. - Continuously engage the operations team and other teams to provide timely closure for actions. - Prioritize problems based on risk, impact, and severity. - Contribute to developing and maintaining a good record of problems, root causes, and solution details in the form of a knowledge base that can be used as a reference for reducing repetitive incidents due to the same problem. Qualifications Required: - Must have knowledge of 4G/5G network architecture, call flow, and interfaces, with the ability to analyze call flow traces and resolve customer complaints. - Should have knowledge of data analytics tools like Power BI, TABLEAU, MS Excel, etc. - Should have the ability to drive projects/assignments independently as per customer requirements. - Must have analytical skills to identify improvement areas in customer networks and suggest required solutions proactively. - Must have presentation skills and understanding of Service Related KPIs and User perception. - Understanding of Machine Learning, Artificial Intelligence, and Automation. - Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in the network. - Familiarity with EBP (Ericsson Business Process and Finance Processes). Additional Company Details: Omit this section as there are no additional details mentioned in the job description. Role Overview: As the Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement, you will play a crucial role in identifying, driving, supporting, and facilitating efficient and effective transformations and changes within the business. Your focus will be on delivering improved customer, operational, and financial performance impact, as well as driving required culture changes. Key Responsibilities: - Drive improvement projects in MS contracts/delivery organization with defined tangible business targets, aiming at cost reduction, improved customer experience, and enhanced network performance. - Be accountable for WO/ticket/alarm reduction initiatives per contract. - Perform Alarm, TT, WO correlations to resolve chronic issues in the network, validate and analyze network performance reports, and prepare action plans for network improvement. - Participate in technical discussions to enhance overall network performance and provide recommendations from the problem management perspective. - Propose and ensure best practices are followed within all related functions. - Perform KPI Trend monitoring and post-deviation analysis. - Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling. - Maintain and track actions undertaken to drive improvements following governance methods. - Identify SPOF and drive mitigation plans to minimize impact. - Maintain RISK register for identified risks and drive them to minimize impact or mitigation. - Collaborate with Data Analytics teams to build models to drive prescriptive insights. - Propose predictive analytic models based on alarms/outages, QoS based on Capacity & Utilization trends. - Continuously engage the operations team and other teams to provide timely closure for actions. - Prioritize problems based on risk, impact, and severity. - Contribute to developing

As a Multi-Site Security Manager, your role involves providing overall direction and supervision of security operations across multiple client locations, ensuring consistent implementation of policies, procedures, and best practices. Your responsibilities include: - Leading and mentoring Security Supervisors and the back-office security team to ensure effective staffing, performance management, and professional development. - Serving as the primary point of contact for clients on security matters, maintaining strong relationships and ensuring service delivery meets contractual and operational expectations. - Developing, implementing, and enforcing security strategies, policies, and protocols tailored to client needs and organizational goals. - Ensuring that site supervisors manage day-to-day operations effectively, including staff scheduling, patrols, incident reporting, and system monitoring. - Conducting regular risk assessments for each client site, identifying vulnerabilities, and implementing appropriate mitigation strategies. - Overseeing incident response across sites, leading investigations into breaches, thefts, or safety concerns, and coordinating emergency response procedures. - Ensuring proper functioning of security technologies such as CCTV, access control, alarm systems, and other monitoring solutions across sites. - Organizing training programs for supervisors and guards to enhance security awareness, crisis response, and compliance with client requirements. - Ensuring all operations comply with local laws, contractual obligations, and industry regulations while maintaining best practices in security management. - Collaborating with external security vendors, contractors, and service providers to maintain and improve site security operations. - Preparing and managing budgets for multi-site security operations, ensuring effective allocation of resources. - Providing regular reports to senior management and clients, detailing incident trends, risk assessments, staffing status, and overall security performance. **Experience Required:** - Security officer: 5 years **Location:** - Rajouri Garden, Delhi, Delhi **Work Location:** - In person **Benefits:** - Health insurance - Provident Fund,

As a Measurement & Report Associate Manager at Accenture, your role will involve deploying and delivering a robust tracking mechanism for SLA/KPIs and other operations on a day-to-day basis. The Governance team, of which you will be a part, will focus on contractual compliance of various aspects such as Governance, Reporting, Incident Management, Change Management, and Survey Management while also driving automation and analytics. Your responsibilities will include assessing, managing, improving, and protecting organizational information through a system of decision rights and accountabilities for information-related processes. Key Responsibilities: - Prepare management reports and analysis, both recurring and ad-hoc, focusing on tracking business performance through trusted data and insights. - Active management of employee behaviors to ensure alignment with business objectives. - Deployment and delivery of Client & Leadership Governance, Performance Reporting, Incident Management, Survey Management, and Change Management deliverables. - Project management with strong client-facing skills and experience, along with a solid business acumen to solve business problems. - Ability to multi-task across several projects in a dynamic environment and deliver with high diligence. - Supervisory tasks including managing a team of 15 or more people, client relationship management, and ensuring timely delivery of services aligned with contractual requirements. - Consulting role to clients and senior leadership as an expert on Governance, Performance Reporting, Incident Management, Survey Management, and Change Management. - Drive team initiatives and priorities such as analytics, automation, visualization, and innovation. - Guide team members to excel in their deliverables and drive performance. - Understand business problems and drive solutions to resolve challenges, developing strategies for effective data analysis and reporting. - Select, configure, and implement analytics solutions and liaise with internal process owners for various aspects of Governance and Reporting. Qualifications Required: - Graduation in any discipline. - 10 to 14 years of experience in Business Reporting & Governance, with proficiency in MS Office and advanced knowledge in Excel formulas. - Ability to create user-friendly Excel/BI dashboards and meaningful presentations through PowerPoint. - Good to have knowledge in Power Automate, Power Apps, Power BI, and VBA Macros. - Understanding of processes like F&A, Marketing Operations, HR, Procurement, and Supply Chain. - Strong attention to detail and problem-solving aptitude. This role at Accenture will provide you with the opportunity to work on diverse projects, manage a team, interact with clients, and drive business excellence through effective reporting and governance practices.,

As an Emergency Management Specialist at Ericsson, you will play a crucial role in preventing and minimizing the impact of incidents. Your responsibilities will include: - Leading and facilitating recovery efforts to ensure swift restoration of services and provide an outstanding customer experience. - Collecting comprehensive Root Cause Analysis data to support post-event investigations. - Acting as the primary communicator within Ericsson during management discussions. - Initiating and managing escalations as a Crisis Manager when needed. - Coordinating the seamless transition of responsibilities between technical and management teams during emergencies. - Participating in the refinement of Emergency Handling and Problem Management processes. - Validating the security considerations of remote connections and customer documentation through consistent user access verification. - Promoting a culture of knowledge sharing by actively searching, re-using, and sharing valuable information. The qualifications required for this role include: - Change and Improvement Management skills. - Proficiency in Data Analysis. - Strong Customer Success orientation. - Negotiation abilities. - Knowledge of Machine Learning principles. - Understanding of Service Delivery Models and Strategy. - Experience in Emergency handling. - Capability in Knowledge Transfer and Reuse. - Effective Knowledge Sharing and Collaboration Skills. - Coaching and Mentoring capabilities. - Proficiency in Performance management and controlling. - Emergency Recovery skills. - Familiarity with EBP (Ericsson Business Process and Finance Processes). - Knowledge of Ericsson Portfolio.,

As a Major Incident Manager at our dynamic, large-scale high-tech enterprise, you will play a crucial role in overseeing and managing the end-to-end incident management process. Your responsibilities will include: - Managing the incident management lifecycle, ensuring adherence to SLAs and minimizing business impact. - Handling major incidents with urgency, coordinating cross-functional teams for swift resolution. - Acting as the central point of communication for stakeholders, providing regular updates on incident status and resolution timelines. - Documenting incidents accurately, including root cause analysis and post-incident reports. You will also be responsible for providing 24/7 support for incident response, proactively monitoring services, and developing escalation procedures. Additionally, you will analyze and optimize the incident management process, collaborate with problem management teams, and lead incident-related meetings. Qualifications Required: - 5+ years of experience in incident management in a large-scale, high-tech enterprise. - Strong understanding of ITIL/ITSM frameworks and processes. - Experience managing major incidents and coordinating resolution efforts across teams. - Familiarity with monitoring tools and ticketing systems. - Strong leadership, decision-making, and communication skills. Preferred qualifications include ITIL v4 Certification, experience with cloud environments and DevOps methodologies, and knowledge of automation tools for proactive incident management. In return, we offer a dynamic work environment, opportunities for professional growth, competitive salary and benefits, as well as work-life balance with rotational shifts and on-call support schedules. If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we welcome you to apply and join our team!,

As a Linux System Administrator in our company, you will be responsible for the following key tasks: - Administer, maintain, log, and support various Linux operating systems such as RHEL, Suse, Ubuntu, CentOS, Solaris, and other UNIX flavors like HP-UX, Solaris, and AIX. - Fix and analyze bottlenecks related to UNIX systems, resolving major incidents and technical escalations within agreed SLAs and quality standards. - Perform Problem Management by conducting root cause analysis for problems and major incidents, providing workarounds for business continuity, and preparing RCA reports. - Handle Change Management by preparing implementation, rollback, and test plans along with risk and impact analysis for critical or complex changes. You will also create and review change plans and documentation. - Participate in CAB meetings as necessary and assist in the techno-operations decision-making process. - Install hardware and software, maintain service levels, perform performance tuning, and conduct firmware upgrades across multiple hardware platforms. - Perform advanced tasks like capacity planning, performance monitoring, providing improvement recommendations, and overseeing the implementation of these recommendations. - Upgrade system software by planning, scheduling, testing, coordinating, and maintaining the integrity of the operating system environment. - Secure operating system parameters according to client or company security policies, standards, or best practices. - Respond to outages during and after normal business hours as needed for on-call support. - Coordinate and interface with outside vendors, end users, department team members, and service providers to resolve issues. - Analyze data, oversee service improvements, and contribute to enhancing services. - Document processes, share knowledge, and provide training to L1 & L2 team members. You may oversee tasks executed by L1 & L2 members and stand in for them if necessary. As a Linux System Administrator in our company, you will be responsible for the following key tasks: - Administer, maintain, log, and support various Linux operating systems such as RHEL, Suse, Ubuntu, CentOS, Solaris, and other UNIX flavors like HP-UX, Solaris, and AIX. - Fix and analyze bottlenecks related to UNIX systems, resolving major incidents and technical escalations within agreed SLAs and quality standards. - Perform Problem Management by conducting root cause analysis for problems and major incidents, providing workarounds for business continuity, and preparing RCA reports. - Handle Change Management by preparing implementation, rollback, and test plans along with risk and impact analysis for critical or complex changes. You will also create and review change plans and documentation. - Participate in CAB meetings as necessary and assist in the techno-operations decision-making process. - Install hardware and software, maintain service levels, perform performance tuning, and conduct firmware upgrades across multiple hardware platforms. - Perform advanced tasks like capacity planning, performance monitoring, providing improvement recommendations, and overseeing the implementation of these recommendations. - Upgrade system software by planning, scheduling, testing, coordinating, and maintaining the integrity of the operating system environment. - Secure operating system parameters according to client or company security policies, standards, or best practices. - Respond to outages during and after normal business hours as needed for on-call support. - Coordinate and interface with outside vendors, end users, department team members, and service providers to resolve issues. - Analyze data, oversee service improvements, and contribute to enhancing services. - Document processes, share knowledge, and provide training to L1 & L2 team members. You may oversee tasks executed by L1 & L2 members and stand in for them if necessary.

As a Measurement & Report Associate Manager at Accenture, you will be part of the Business Reporting and Governance vertical where the primary focus is to deploy and deliver robust tracking mechanisms for SLA/KPI and other operations on a day-to-day basis. Your responsibilities will include: - Prepare management reports and analysis, both recurring and ad-hoc, focusing on tracking business performance through trusted data and insights while actively managing employee behaviors. - Deploy and deliver a portfolio of deliverables like Client & Leadership Governance, Performance Reporting, Incident Management, Survey Management, and Change Management. - Excel and MIS reporting skills are crucial for success in this role. - Possess excellent project management and client-facing skills, strong business acumen, and the ability to solve business problems. - Manage multiple projects simultaneously in a dynamic environment with high diligence. - Experience in managing a team of 15 or more people is a must. - Build systems to transform raw data into actionable business insights using visualization tools such as Tableau and Power BI. - Collaborate with internal process owners for Governance, Change Management, Satisfaction Surveys, Incident Management, and Performance Reporting. - Drive team initiatives and priorities like analytics, automation, visualization, and innovation. - Guide team members to excel in their deliverables and drive performance. - Understand business problems and drive solutions to resolve operational challenges. - Develop strategies for effective data analysis and reporting. Qualifications required for this role: - Any Graduation - 10 to 14 years of experience About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With a workforce of 699,000 people serving clients in more than 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Accenture embraces the power of change to create value and shared success for clients, people, shareholders, partners, and communities. Please visit www.accenture.com for more information about the company.,

Service Delivery Managers coordinate the delivery of services to clients and manage employees involved in the delivery process. Common work activities include developing the processes and procedure for delivering services, meeting with clients to discuss and coordinate service options, supervising employees involved in the delivery process, monitoring the cost of the delivery process and documenting service results for all clients.

Hi, As per our telephonic discussion, for  Claim Settlement Manager for Delhi  Location. Please find the job details as below:  Job Profile        : Claim Settlement Manager Experience        :1 years  Key responsibilities and accountabilities Claims Management and Investigation Manage and oversee the full lifecycle of transportation claims, including freight damage, loss, delays, and vehicle accidents. Investigate claims by gathering and reviewing documentation such as shipping records, accident reports, bills of lading, and driver statements. Collaborate with claims adjusters, logistics teams, and insurance companies to assess the validity of claims and determine liability. Verify the accuracy of claims by cross-checking with transport logs, GPS data, inspection reports, and incident reports. Ensure all supporting documentation is collected, including photos, police reports (for accidents), repair estimates, and witness statements. Negotiate settlement amounts with clients for fair and timely resolutions. Approve claims settlements within authorized limits or escalate cases to higher management for final approval. Build strong relationships with insurance brokers, logistics partners, and clients to ensure smooth claims processing. Coordinate with the finance team to ensure payments are made promptly to claimants and that all settlements are accounted for in company records. Provide excellent customer service by handling disputes professionally and resolving issues in a timely manner. Address complex or high-value claims, ensuring clients are satisfied with the resolution process. Qualifications & Skills Bachelors degree in transportation management, logistics, insurance, Experience in claims management or insurance industries. Knowledge of transport regulations, freight logistics, and insurance practices. Strong negotiation and conflict resolution skills. Excellent problem-solving abilities to assess and resolve complex claims. Ability to manage multiple claims simultaneously in a high-pressure env

General Manager - Plant Operations & Administration Job Summary: The General Manager - Plant Operations & Administration is a strategic leadership role responsible for the overall operational and administrative excellence. This position demands a seasoned professional with a Master's degree and proven experience in managing complex manufacturing operations, driving continuous improvement, ensuring regulatory compliance, and fostering a positive and productive work environment. The incumbent will be responsible for leading and directing all aspects of plant operations, including production, maintenance, quality, safety, administration, and human resources. They will develop and implement strategic initiatives to optimize efficiency, reduce costs, and achieve production targets while maintaining the highest standards of quality and safety. Responsibilities: 1. Strategic Leadership & Planning: - Develop and implement strategic plans to achieve plant objectives and contribute to the overall business strategy. - Analyze market trends, competitor activities, and internal performance data to identify opportunities for improvement and growth. - Establish and monitor key performance indicators (KPIs) to track progress and ensure accountability. - Lead and participate in cross-functional teams to drive strategic initiatives. - Prepare and present regular reports on plant performance to senior management. Plant Operations Management: - Oversee all aspects of production, ensuring efficient and effective utilization of resources. - Develop and implement production schedules to meet customer demand and optimize inventory levels. - Monitor production processes and identify areas for improvement in efficiency, quality, and cost. - Implement and maintain robust quality control systems to ensure product quality and customer satisfaction. - Drive continuous improvement initiatives through Lean Manufacturing, Six Sigma, or other relevant methodologies. - Manage and optimize plant capacity to meet current and future production requirements. - Ensure adherence to all production-related regulatory requirements and industry standards. Maintenance & Engineering Management: - Develop and implement a comprehensive maintenance program to ensure the reliability and efficiency of plant equipment. - Oversee preventive and predictive maintenance activities to minimize downtime and maximize equipment lifespan. - Manage capital expenditure projects related to plant equipment and infrastructure. - Ensure compliance with safety and environmental regulations related to maintenance activities. - Lead and develop the maintenance and engineering teams. Quality & Safety Management: - Establish and maintain a culture of safety throughout the plant. - Implement and enforce safety policies and procedures to ensure a safe working environment. - Conduct regular safety audits and inspections to identify and mitigate potential hazards. - Lead incident investigations and implement corrective and preventive actions. - Ensure compliance with all relevant quality and safety standards (e. , ISO, OSHA). Administration & Human Resources Management: - Oversee all administrative functions, including procurement, logistics, and facility management. - Develop and implement HR policies and procedures to attract, retain, and develop talent. - Manage employee relations, including performance management, conflict resolution, and disciplinary actions. - Ensure compliance with all labor laws and regulations. - Foster a positive and inclusive work environment that promotes teamwork and collaboration. - Manage the plant budget and ensure cost-effective operations. Financial Management: - Develop and manage the plant's operating budget. - Monitor and control expenses to ensure profitability. - Analyze financial reports and identify areas for cost reduction. - Prepare and present financial forecasts to senior management. - Ensure efficient utilization of financial resources. Qualifications: - Master's degree in business administration, Operations Management, or a related field. - Minimum 10 years of experience in a senior management role within a manufacturing environment. - Proven track record of success in leading and managing plant operations. - Strong knowledge of manufacturing processes, quality management systems, and safety regulations. - Experience with Lean Manufacturing, Six Sigma, or other continuous improvement methodologies. - Excellent leadership, communication, and interpersonal skills. - Strong analytical and problem-solving skills. - Ability to work effectively in a fast-paced and dynamic environment.  Interested can send their updated resume to hrjobsconsultancy2020 at gmail dot com WhatsApp 8.7.0.0.3.1.1.6.1.8

As an ECM Implementation Manager cum Scrum Master at NTT DATA, your role will involve managing ECM, Document Management System, Microservices, and Java within the Banking domain. You will be required to work in an Agile environment using tools like Kanban, Jira, and possibly Sprints/Scrum. Your responsibilities will include managing releases through Remedy, coordinating deployments, responding to production incidents, and collaborating with the Java Microservices team. It is essential for you to enforce SCRUM disciplines, ensure project alignment, promote a healthy team environment, organize daily stand-ups, and keep the IT team focused on sprint plans. Key Responsibilities: - Manage releases through Remedy - Coordinate deployments and liaise with other teams - Respond to and manage production incidents - Collaborate with Java Microservices team - Enforce and promote SCRUM disciplines - Ensure team alignment with project vision and goals - Promote a healthy team environment and remove impediments - Organize and run daily stand-ups - Keep the IT team focused on sprint plans and support regular reviews - Ensure stakeholders are informed on IT team progress - Manage Agile ceremonies - Implement project timelines and manage scope - Facilitate effort estimation - Develop and manage implementation plans - (Nice to have) Review code and troubleshoot issues Qualifications Required: - Comfortable working in Agile environment - Proficient in ECM, Document Management System, Microservices, and Java - Experience with Banking domain - Familiarity with Agile tools like Kanban, Jira, and Sprints/Scrum - Ability to work independently and proactively with minimal direction As an employee of NTT DATA, you will be part of a global innovator in business and technology services, serving Fortune Global 100 clients. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in more than 50 countries, NTT DATA offers services including consulting, data and artificial intelligence, industry solutions, as well as application development, infrastructure management, and connectivity. Join us in shaping the digital future confidently and sustainably. Visit us at us.nttdata.com.,

**Job Description:** You will be responsible for managing IT incidents within an IT service management framework and ensuring prompt resolution of issues. Your role will involve implementing incident resolution procedures, establishing a classification system for incidents, prioritizing incidents based on impact, and communicating updates to relevant stakeholders. **Key Responsibilities:** - Lead and coordinate the response to IT incidents, engaging appropriate resources for prompt issue resolution - Implement incident resolution procedures to restore services within agreed upon service level agreements (SLAs) - Establish and maintain a classification system for incidents based on impact and urgency - Prioritize incidents according to their business impact and criticality - Communicate incident status updates and resolutions to relevant stakeholders including end users, management, and support teams - Act as the primary point of contact for incident-related communications - Implement escalation procedures to ensure appropriate escalation of incidents based on severity and SLA breaches **Qualifications Required:** - Proven experience in incident management within an IT service management framework - Familiarity with incident management tools and systems such as ServiceNow, Jira, etc. - Strong understanding of ITIL (Information Technology Infrastructure Library) principles, especially in the context of Incident Management,

Role Overview: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Key Responsibilities: - Cloud Strategy & Architecture: Design and implement scalable, secure, and cost-effective GCP architectures for a multi-cloud environment. - Migration Planning: Develop and execute migration strategies for applications, data, and infrastructure from on-premise or other cloud platforms (AWS/Azure) to GCP. - Infrastructure as Code (IaC): Utilize Terraform, Ansible, or other IaC tools for automated provisioning and management of cloud resources. - Security & Compliance: Ensure cloud environments adhere to industry security best practices, compliance standards (e.g., ISO, SOC, HIPAA), and Google Cloud security frameworks. - CI/CD & DevOps Integration: Work with DevOps teams to integrate CI/CD pipelines using Azure DevOps, GitHub Actions, or Jenkins for cloud deployments. - Networking & Hybrid Cloud: Design and implement hybrid and multi-cloud networking solutions, including VPNs, interconnects, and service mesh (Anthos, Istio). - Performance & Cost Optimization: Monitor, optimize, and provide recommendations for cloud resource utilization, cost efficiency, and performance enhancements. - Stakeholder Collaboration: Work closely with business, security, and engineering teams to align cloud solutions with organizational goals. - Incident Management & Troubleshooting: Provide technical leadership for incident resolution, root cause analysis, and continuous improvement in cloud operations. Qualifications Required: - 7-11 years of experience. - Strong hands-on experience with GCP services (Compute Engine, GKE, Cloud Functions, BigQuery, IAM, Cloud Armor, etc.). - Familiarity with AWS and/or Azure services and cross-cloud integrations. - Proficiency in Terraform, Ansible, or other IaC tools. - Experience with containerization (Docker, Kubernetes) and microservices architecture. - Strong networking skills, including VPC design, Cloud Interconnect, and hybrid cloud solutions. - Understanding of security best practices, encryption, and identity management in a multi-cloud setup. - Experience in Migration from on-prem to GCP or hybrid cloud architectures. - Experience with Anthos, Istio, or service mesh technologies. - Strong scripting skills in Python, Bash, or Go for automation. Company Details: EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,