2,137 Service Delivery Lead Jobs in Gurgaon

About the Role: As a Supervisor in a fast-paced BPO environment, you will be responsible for leading, motivating, and managing a team of associates to deliver exceptional customer support and meet business objectives. You will ensure service excellence through performance management, quality monitoring, process improvements, and stakeholder collaboration. Key Responsibilities: Supervise day-to-day operations of the team, ensuring adherence to SLAs, KPIs, and quality standards. Monitor performance metrics and provide regular feedback, coaching, and mentoring to team members. Conduct quality audits and ensure compliance with company policies, procedures, and client requirements. Handle escalations effectively, providing timely resolution while maintaining customer satisfaction. Prepare performance reports, track progress, and share updates with management and stakeholders. Drive continuous improvement by identifying process gaps and implementing corrective actions. Facilitate team huddles, training sessions, and knowledge-sharing activities. Collaborate with cross-functional teams to align business goals and improve service delivery. Foster a positive and motivating team environment, promoting employee engagement and professional growth. Key Skills & Competencies Strong leadership and people management skills. Excellent communication and interpersonal abilities. Proficient in MS Office Suite and Google Workspace, with basic working knowledge of JIRA. Effective problem-solving and decision-making under pressure. Skilled in performance monitoring, analysis, and reporting. Solid understanding of BPO operations, quality frameworks, and escalation management. Proven ability to drive results through coaching, mentoring, and continuous improvement initiatives. Working Details: Location: AIHP Signature Sector 18 Udyog Vihar, Gurgaon, Haryana  Work Schedule: 5 Days a Week | Rotational Night Shifts | 2 Week-Offs  Eligibility: 1-2 Years Work from Office.  Preferred Qualifications: Graduate in any discipline. Prior experience in BPO operations (voice/non-voice, customer support, or back-office). 12 years of experience in a supervisory or team lead role.

Urgent hiring for Recruitment Team Leader / Manager||Location:- Tilak nager, Delhi, Job Title: Recruitment Team Leader / Manager Company: Orbitouch Outsourcing Pvt. Ltd (OrbiTouch HR)Location: Tilak Nagar, New Delhi (near Tilak Nagar Metro)Industry: Recruitment & StaffingExperience: Minimum 5+ years CTC: Up to 4.2 LPA (Based on experience & interview performance)Working Days: 6 Days a weekShift Timing: 10:00 AM 6:30 PM (Saturday: 10:00 AM 5:00 PM)Work Mode: Work from Office (WFO only) Job Summary We are looking for a dynamic and experienced Recruitment Team Leader / Manager to join Orbitouch HR, a growing recruitment and staffing company. The ideal candidate will have proven expertise in end-to-end recruitment (IT & Non-IT), strong leadership abilities, and a client-centric approach to deliver efficient hiring solutions. Key Roles and Responsibilities 1. Candidate Sourcing & Screening Source and attract qualified candidates using job portals, social media, references, and professional networks. Conduct comprehensive screening through calls and interviews to assess candidate suitability. Maintain and update an organized candidate database for ongoing and future requirements. 2. Client Engagement & Management Build strong relationships with existing and new clients to understand their recruitment needs and business culture. Work closely with clients to prepare accurate job specifications and ideal candidate profiles. Ensure timely delivery and quality of profiles as per client expectations. 3. Interview Coordination & Process Management Schedule and coordinate interviews between candidates and clients. Guide candidates through the interview process, ensuring they are well-prepared and informed. Follow up with clients and candidates post-interview to facilitate smooth communication and closure. 4. Negotiation & Offer Management Manage offer negotiations, including salary discussions and joining formalities. Ensure smooth onboarding and candidate transition post-selection. 5. Team Leadership & Performance Management Lead, motivate, and mentor a team of recruiters to achieve monthly and quarterly hiring targets. Monitor and improve individual and team performance metrics. Provide training and support to enhance team productivity and quality of delivery. Manage client projects allocated to the team and ensure timely and satisfactory completion. Required Skills & Qualifications Minimum 5 years of recruitment experience (Domestic IT/Non-IT), with 2+ years in team leadership or client management. Proven expertise in end-to-end recruitment, client handling, and team coordination. Excellent communication, negotiation, and interpersonal skills. Strong understanding of recruitment tools, portals, and sourcing strategies. Fill in your details . (Mandatory)Name:-Contact no:-Email Id:-Qualification:-Current location:-Current organization name:-Industry:-Experience:-CTC:-Expected CTC:-Offer in Hand:-Notice Period :-Negotiable Notice Period :-Willing to Relocate:-Are you available for the final round F2F:-Kindly attach your updated resume.    Thanks & Regards Rani Gupta   Human resourcesMob-9211711380 Email ID:- rani@orbitouch-hr.com OrbiTouch Outsourcing Private LimitedOur Services: www.orbiTouch-HR.com  End-to-end HR & Recruitment Services. www.orbitVerify.com  Employee Background Verification.    

ExperienceMinimum of 1+ years of experience in a global or indigenous (Indian) software product development organization. Production TroubleshootingHands-on experience in troubleshooting production issues for multi-tenant, highly scalable, polyglot-persistent web-based applications. SQL & Data Handling (Must)Strong SQL skills with the ability to work effectively with large and occasionally unstructured datasets to extract and interpret valuable insights. Software Development Lifecycle (Preferable)Prior experience in the complete software development lifecycle, including design, development, and release of software products to market. Organizational SkillsHighly organized, detail-oriented, and capable of multitasking in a fast-paced, entrepreneurial environment. Communication Skills (Must)Excellent oral and written communication skills, with the ability to engage, persuade, and articulate technical issues and tested solutions to a diverse range of stakeholders. Customer Orientation (Must)Strong customer service mindset with the ability to build and maintain effective relationships across business departments.  

Job Description: Territory Sales Manager Painter Services We are seeking a dynamic Territory Sales Manager Painter Services to drive service-led business growth and ensure exceptional customer experience in the assigned territory. The role focuses on building a strong services portfolio, improving site conversions, and strengthening customer referrals. The Territory Sales Manager for Painter Services is responsible for managing the services portfolio to drive business growth and sales. This includes developing the business by increasing the number of booked sites and improving customer referrals. The role involves creating awareness of services through BTL activations, analyzing site metrics for improvement, and liaising with the ASM for sales initiatives. The manager must ensure exceptional consumer experiences through site evaluations and audits, track NPS scores, and adhere to SOPs. Additionally, the role includes managing customer complaints, maintaining asset inventories, training painters, and overseeing team recruitment and development. Key Responsibilities Business Growth: Increase booked sites, drive service adoption, and support revenue targets. Customer Experience: Conduct regular site evaluations/audits to ensure high-quality service delivery. Service Awareness: Execute BTL activations to promote Painter Services in the market. Performance Monitoring: Analyse site metrics and identify improvement opportunities for service efficiency. Stakeholder Collaboration: Work closely with the ASM to implement sales strategies and service initiatives. NPS & Feedback Tracking: Monitor painter and consumer NPS scores and drive corrective actions. Complaint Management: Manage customer complaints end-to-end and ensure timely, satisfactory closure. SOP Adherence: Ensure strict compliance with service guidelines and operational standards. Inventory Management: Maintain accurate records of assets, tools, and service kits used at sites. Painter Capability Building: Train painters on service processes, technical skills, and customer handling. Team Management: Oversee recruitment, onboarding, coaching, and development of the Painter Services team. Ideal Candidate Profile Strong sales & service management skills Excellent customer handling and problem-solving ability Experience in field operations, audits, and complaint management Effective team leadership and communication skills Ability to collaborate with cross-functional teams and drive outcomes Experience: 29 years Qualification: Bachelors Degree Location: Open to all cities

OTM Technical Lead Consultant_Full-Time_Pan IndiaHi,Greetings from Best Infosystems Ltd.!We've spotted your impressive profile and have an exciting opportunity tailored to your skills and passions. Position: OTM Technical Lead ConsultantLocation: Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/ChennaiJob Type: Full-TimeExperience: 7-12 Years Job Description: Job Details:Area(s) of responsibility:1. Manage Project account with techno-functional expertise on OTM Application2. Day to Day interaction with Client and Stakeholders for project deliveries, updates and new Change Requests3. Configure OTM modules & design the business requirements, must have done/worked on Migration projects4. Well versed with OTM & GTM modules: Order Management, Shipment Management, Contract and Rate Management, Business Process Automation, Configuration and Administration, Financials, Trade Compliance Management and Trade management5. Create Agent, Saved Queries, Action checks, Custom Actions, Screensets, Manager layouts, Workbenches, assigning user preferences, user favorites, export/import of CSV, XML, JSPX, XSL (Style sheets) Project migration, Account Policy, User Roles and Business Monitor6. Knowledge in Financials (Invoice Approval Rules, Match Rule Profile)7. Manage OTM & GTM Quarterly Upgrade8. Integration with other modules like EBS, JDE, SAP, etc.9. Responsible to gather Customer Requirement, Understand Supply Chain Business, Create functional specifications, provide logic to technical team, prepare test data, conduct internal testing and user acceptance testing, go-live and support and related documentations.10. Drive Weekly, Monthly, Quarterly, Yearly Status Report calls with stakeholders.11. Co-ordinate with Stakeholders and internal team members on administrative processes.12. Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences.13. Ability to think tactically as well as strategically while coordinating cross functional teams in a matrixed environment.14. Developing standards and processes, Encouraging (or enforcing where necessary) the use of those standards and processes.----------- If you are interested, please share your updated resume along with the following details for the next steps: # Your full name ( First : Middle : Last ) ( All expanded ):# Present Employer Name & Work Location:# Permanent / Contract Employee:# Current Location:# Preferred Location (Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/Chennai):# Highest Qualification (University Name and Passing year):# Total experience:# Relevant experience as an OTM Technical Lead Consultant in years:# Relevant experience in OTM in years:# Relevant experience in Manage Project account with techno-functional expertise on OTM Application in years:# Current CTC and take home:# Expected CTC and take home:# Official Notice Period:# Are you serving notice period if yes then mention LWD (Last Working Day):# Any offer you are holding (if yes please share the offer amount):# Date of Birth(DOB):# PAN Card Number (To upload your profile in client's ATS):

The People Services Lead role at AECOM is responsible for delivering a service delivery framework that supports the company's strategy through collaboration, stakeholder engagement, best-in-class customer service, quality, and compliance. **Key Responsibilities:** - Lead People Services team executives for onboarding, exit, and employee lifecycle transactions for India. - Ensure data integrity in Workday and compliance with global standards. - Drive a culture of quality and high performance, focusing on team collaboration, simplicity, and continuous improvement to deliver an excellent customer experience. - Ensure services provided are fit-for-purpose, business-focused, and aligned with the HR People Strategy. - Drive process improvements and efficiencies for change. - Provide thought leadership for a high-performing, customer-focused, and agile People Services function. - Partner with GBS Team leads and HR Business Partners for a global approach to service delivery. - Understand local business drivers and operational needs to incorporate them into service delivery. - Lead special projects and ensure a seamless transition from project to business. - Monitor and report on SLAs and KPIs to track and improve service delivery performance. - Lead, inspire, motivate, and up-skill the People Services teams for high performance. - Ensure resource levels enable an agile workforce to respond to changing volumes and business expectations. - Ensure adherence to internal controls, external regulatory, and audit requirements, including SOX compliance. **Qualifications:** - Proven experience in leading an HR Shared Services team within a global or matrixed organization. - Postgraduate in HR with 15 years of experience in managing employee services. - Deep understanding of employee life cycle processes and shared service operations within the India region. - Strong focus on employee experience and customer service. - Experienced in stakeholder engagement and influencing at senior levels. - Experience working with Workday, Oracle, ADP Global View, or similar systems. - Knowledge of compliance requirements including SOX. - Ability to manage competing priorities in a fast-paced environment. - Experience reporting on metrics/SLAs/KPIs to monitor and continuously improve the HR service. **Key Competencies:** - Strategic and operational thinking - Stakeholder management and collaboration - Change management and continuous improvement - Problem-solving and data-driven decision-making - Leadership with integrity and empathy - Excellent communications skills, both written and verbal About AECOM: AECOM is a global infrastructure leader committed to delivering a better world. They offer comprehensive benefits and opportunities for growth and career advancement. With a focus on innovative and sustainable solutions, AECOM is dedicated to transforming industries and shaping the future. Join AECOM's global team and be part of a workplace built on respect, collaboration, and community. (AECOM is an Equal Opportunity Employer and all information will be kept confidential according to EEO guidelines.) The People Services Lead role at AECOM is responsible for delivering a service delivery framework that supports the company's strategy through collaboration, stakeholder engagement, best-in-class customer service, quality, and compliance. **Key Responsibilities:** - Lead People Services team executives for onboarding, exit, and employee lifecycle transactions for India. - Ensure data integrity in Workday and compliance with global standards. - Drive a culture of quality and high performance, focusing on team collaboration, simplicity, and continuous improvement to deliver an excellent customer experience. - Ensure services provided are fit-for-purpose, business-focused, and aligned with the HR People Strategy. - Drive process improvements and efficiencies for change. - Provide thought leadership for a high-performing, customer-focused, and agile People Services function. - Partner with GBS Team leads and HR Business Partners for a global approach to service delivery. - Understand local business drivers and operational needs to incorporate them into service delivery. - Lead special projects and ensure a seamless transition from project to business. - Monitor and report on SLAs and KPIs to track and improve service delivery performance. - Lead, inspire, motivate, and up-skill the People Services teams for high performance. - Ensure resource levels enable an agile workforce to respond to changing volumes and business expectations. - Ensure adherence to internal controls, external regulatory, and audit requirements, including SOX compliance. **Qualifications:** - Proven experience in leading an HR Shared Services team within a global or matrixed organization. - Postgraduate in HR with 15 years of experience in managing employee services. - Deep understanding of employee life cycle processes and shared service operations within the India reg

As a Director Delivery at Solutionara, you will play a crucial role in leading the global delivery operations, ensuring program excellence, and driving measurable client outcomes. Your responsibilities will include: - **Delivery Leadership:** Manage and scale delivery across Cloud, Data, Integration, ERP, and Digital Transformation engagements. - **Client Success:** Act as a trusted advisor to senior client stakeholders, ensuring programs deliver high-quality outcomes and measurable business value. - **Governance & Quality:** Implement delivery frameworks, best practices, SLAs, and KPIs to ensure consistency and reliability across engagements. - **Team Leadership:** Build and mentor cross-functional delivery teams in India and the US, fostering collaboration, accountability, and continuous learning. - **Program Oversight:** Lead large-scale transformation programs, ensuring delivery against scope, timelines, budgets, and quality commitments. - **Stakeholder Collaboration:** Partner with Solution Architects, Consulting Leads, Sales, and Partners to ensure delivery execution supports client needs and business growth. - **Operational Excellence:** Drive process improvements, adopt automation, and use data-driven insights to enhance efficiency and scalability. - **Financial Management:** Oversee delivery economics, including project margins, resource utilization, and portfolio profitability. - **Strategic Contribution:** Support pre-sales, Go-To-Market (GTM), and solutioning efforts with delivery expertise and execution strategies. To qualify for this role, you should have: - 12-18 years of IT consulting / technology services delivery experience, with at least 5+ years in senior delivery leadership roles. - Experience managing large delivery teams (100+ resources) and/or global delivery centers. - Strong track record leading ERP, Cloud, Integration, Data, and Digital Transformation programs. - Expertise in delivery governance frameworks, PMO practices, and agile methodologies. - Excellent client engagement and stakeholder management skills. - Ability to build scalable delivery models in startup/scale-up environments. - Solid financial acumen in project economics, P&L, and resource planning. - Strong leadership, communication, and problem-solving skills. - International client exposure, particularly with US/Europe enterprises, preferred. What Solutionara offers: - A career-defining opportunity to shape and scale the delivery function of a high-growth IT consulting startup. - Direct exposure to enterprise clients and transformation programs. - Entrepreneurial culture with freedom to innovate and influence delivery models. - Competitive salary, performance-based incentives, health insurance, and long-term career growth opportunities. Location: Noida, Sector-62 (Global Delivery Center) Experience: 12-18 years Employment Type: Full-time,

Role Overview: You will be a part of a lively, winning team at Umbrella, stepping into a nurturing, flexible, and positive work environment that uplifts you with guidance, training, and continuous learning. Open communication, appreciation of hard work, team bonding, and celebrating together will be key aspects of your work culture. Key Responsibilities: - Engage with the client account level and be a trusted adviser, providing visibility, service reviews, and reporting through all phases of the implementation life cycle. - Work closely with other Umbrella teams to ensure smooth changes to customers" environments meeting capacity needs and service level agreements. - Earn a trusted client advisory relationship with clients and the team. - Provide visibility and guidance around customers" Services account through regular operational service reviews and reporting. - Solve operational and tactical issues for customers. - Participate in the change management process of customers" environments to ensure success and service up-time. - Develop and standardize test, upgrade, and release management processes with application owners. - Engage with customer technical stakeholders on various issues. - Work with internal Umbrella resources to ensure customers" SLAs are met. - Raise internal awareness of customer impacting bugs and/or issues and drive appropriate prioritization for fixes and/or responses. - Participate in meetings requested by customers, whether onsite or via phone. - Provide oversight of escalation and prioritization, and drive customer communication during critical events. - Be available outside of business hours to help coordinate handling of urgent issues as needed. - Work closely with other Umbrella teams to ensure smooth changes to customers" environments meeting service level agreements. - Work with SDMs and customers to provide visibility and guidance around their Services account through regular operational service reviews and reporting. - Work with customers on strategic initiatives along with SDMs. - Participate in customer requested meetings (onsite or via phone). - Proficient in communicating effectively across internal and external organizations. Qualifications Required: - Bachelors degree in Computer Science or a related stream. - 18+ years of experience in Managed Service Operations and experience in design, implementation, consulting, infrastructure, and/or cloud service system administration. - Customer-facing skills to represent Umbrella effectively within a customers" environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, compliance frameworks, and risk management. - Excellent client communication and presentation skills, comfortable with small and large audiences. - Experience in managed service delivery management. - Consulting experience for a Cloud Service Provider. - Experience in Service Level Reviews, reporting, and management. - Ability to multitask and complete projects in a fast-moving environment.,

Role Overview: As the Delivery Manager at Dynamics Monk Private Limited, you will be responsible for overseeing the successful execution of IT projects to ensure timely delivery, quality assurance, and alignment with business goals. Your strong project management skills, stakeholder coordination, and technical oversight will play a crucial role in driving efficiency and effectiveness in IT service delivery. Key Responsibilities: - Lead IT project delivery, ensuring milestones are met within scope, budget, and timeline. - Collaborate with stakeholders to define project objectives, requirements, and resource allocation. - Manage and optimize IT processes to ensure seamless integration and performance. - Oversee risk management, compliance, and adherence to best practices. - Coordinate cross-functional teams to enhance collaboration and execution. - Ensure proper documentation, reporting, and continuous improvement initiatives. Qualifications Required: - Relevant 10+ years of project management experience. - Exceptional ability to maintain overall project status and communicate effectively with senior leadership and customers. - Strong customer management skills, with experience handling escalations and new requirements. - Proficiency in resource management for both full-time and part-time team members. - In-depth knowledge of agile methodology and its application in support project environments. - Excellent problem-solving and decision-making skills. - Strong organizational skills with keen attention to detail. - Superior communication and interpersonal skills.,

Job Description: As a Process Lead (Supervisor), you will oversee daily operations and act as a key liaison between the team, leadership, and external stakeholders. Your primary focus will be on ensuring service delivery, building strong stakeholder relationships, and driving continuous improvements to enhance customer and client satisfaction. Key Responsibilities: - Oversee daily operations to ensure efficient service delivery - Serve as a key liaison between the team, leadership, and external stakeholders - Build and maintain strong relationships with stakeholders - Drive continuous improvements to enhance customer and client satisfaction Qualifications Required: - Prior experience in a supervisory role - Strong communication and interpersonal skills - Ability to drive process improvements and deliver results - Excellent problem-solving abilities and decision-making skills,

Role Overview: As a part of Onsitego, India's leading after-sales service provider, your role will involve creating and managing a Service Center network to deliver exceptional after-sales service to our customers. You will play a crucial role in building strong relationships with Service Centers, ensuring service quality, and handling escalations efficiently. Your contribution will directly impact the overall customer satisfaction and the success of our business. Key Responsibilities: - Build and nurture strong relationships with Service Centers. - Collaborate with Service Centers to enhance service quality and efficiency through continuous review and performance management. - Efficiently handle and resolve escalations to ensure customer satisfaction. - Possess a good understanding of the Extended Warranty business. - Demonstrate sound technical knowledge of consumer durables and home appliance products. - Leverage a strong market network to drive business growth. Qualification Required: - MBA (Marketing) or a relevant degree. Additional Company Details: Onsitego is dedicated to providing a "WOW" experience to customers, reflected in our highest Net Promoter Score (NPS) in after-sales services globally. With a customer-centric approach, we have successfully served over 8 million happy customers to date. Join us in our journey to enhance the lives of millions of device users across the country. We offer a work environment that values work-life balance, flexible working hours, a supportive leave policy, Mediclaim coverage for you and your family, and opportunities for professional and personal growth. For more information, visit our website at www.onsitego.com.,

As a Service Delivery Operations Manager, you will be responsible for handling service delivery operations, including service network development and changes in the territory according to business needs. You will prioritize and resolve NAD customer services as per SLA set by HO. Additionally, you will provide training and troubleshooting guidance to technicians in the field and visit major customers under AMC/OW/IW. Your role will also involve promoting Blue Star Spares to channel partners for increasing branch revenue. You will be expected to retain, convert, and acquire AMC contracts based on product category and old database. Furthermore, you will conduct sales channel visits and resolve stock issues within specified timelines. In case of escalations in the field, it will be your responsibility to address and resolve them on a top priority basis. Key Responsibilities: - Have knowledge of Cold Room products, Retail Channel, and Service Business expansion - Possess technical knowledge about service offerings and channel management - Understand revenue generation aspects related to AMC and Spare parts Qualifications Required: - Bachelor's degree in a related field - Proven experience in service delivery operations and channel management - Strong communication and problem-solving skills (Note: Company Additional Details section is omitted as it does not mention any specific details regarding the role or requirements),

As a Service Delivery Lead at our company located in Dwarka sec 28, Delhi, you will play a crucial role in ensuring top-notch service delivery, managing vendor relations, and maintaining seamless operational standards. Your expertise in project management and service delivery oversight will be essential in handling issue resolutions and ensuring customer satisfaction. **Key Responsibilities:** - Oversee and manage service delivery operations to ensure compliance with quality standards and company policies. - Coordinate with the project management team to streamline processes and improve service delivery efficiency. - Handle issue resolution processes, ensuring prompt and effective responses to client inquiries and problems. - Implement tracking systems for delivery boys to optimize operations and ensure timely deliveries. - Maintain strong relationships with vendors to ensure service delivery alignment with business goals. - Facilitate communication among team members, vendors, and clients to support service delivery objectives. - Monitor service delivery metrics and report on performance, identifying areas for improvement. - Ensure all operations align with business strategies and contribute to achieving organizational goals. **Qualifications and Skills:** - Proven experience in issue resolution to ensure customer satisfaction and operational efficiency. - Expertise in service delivery oversight to maintain consistent quality and adherence to service level agreements. - Experience in tracking delivery boys to ensure smooth logistical operations. - Proficient in project management to handle multiple projects efficiently, ensuring timely delivery and quality. - Strong vendor management skills to negotiate and manage relationships with service providers. - Adept at ensuring quality service delivery, focusing on delivering unparalleled customer experience. - Exceptional communication skills to interact effectively with clients, team members, and stakeholders. - Solid technical knowledge to understand and oversee technical implementations and service delivery processes. This is a full-time position with a salary of up to 25000pm, and cab facility is provided. If you are looking to utilize your skills in project management, vendor management, and service delivery oversight, this role is perfect for you. Apply now and be part of our team dedicated to delivering exceptional service and achieving organizational goals.,

As a Service Delivery Ops Associate Manager at Accenture, you will be aligned with the Finance Operations vertical. Your primary responsibility will be to determine financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. Here are the key details from the job description: **Core Competencies:** - Experience in Trade AP domain, preferably for Manufacturing business - Proven experience of leading operations teams - Detail oriented and able to handle multiple tasks or projects simultaneously - Proven experience in managing clients - Strong verbal and written communication skills - Proficient in driving process transformation actions - Proficient at problem solving and analyzing data - Candidate must possess strong written and verbal communication skills, be well organized, detail oriented, and have the ability to perform in a fast-paced changing environment - Experience working with SAP, Salesforce, Service Now preferred - Good understanding and experience of executing / leading process transformation actions - Ability to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions - Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients - Analyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions - Ensure that the SLAs and Operations metrics are met - Guide, support, and work with other team leaders & team members - Mentor team members - Prepare review reports for clients and internal management - Manage governance and escalation with client stakeholders - Share feedbacks and execute performance management actions - Execution of backup planning for all service delivery actions - Facilitate quality checks for the work performed by the team members - Participation in performance review/governance discussions with clients - Managing mid-size teams (15-20 FTEs) **Roles and Responsibilities:** - Follow company and department policies and procedures - Accurate filing to ensure compliance of routine testing and audits - Support team involvement and attend routine team meetings - Review and posting of correction journals (if needed) - Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls Qualifications required for this role include a BCom/Chartered Accountant/CA Inter qualification and 12 to 15 years of relevant experience.,

As a Lead Project Delivery Manager at Clovity, you will play a crucial role in overseeing large-scale project deliveries and ensuring seamless execution across multiple teams and clients. Your strong background in Atlassian Jira, Agile/Scrum methodologies, and end-to-end project delivery management will be key in achieving project goals on time and within scope. **Key Responsibilities:** - Lead and manage full project lifecycle delivery across multiple initiatives. - Define project scope, timelines, and deliverables while maintaining high-quality standards. - Collaborate with cross-functional teams to ensure alignment with business objectives. - Utilize Atlassian Jira for project tracking, reporting, and performance management. - Drive Agile/Scrum ceremonies and foster a culture of continuous improvement. - Manage client communications, expectations, and escalations effectively. - Mentor and guide project teams to ensure productivity and delivery excellence. - Identify project risks, develop mitigation strategies, and ensure smooth execution. **Key Skills & Qualifications:** - 10-14 years of experience in Project Delivery / Program Management roles. - Proven experience managing large-scale technology or transformation projects. - Strong hands-on expertise with Atlassian Jira and other project management tools. - Deep understanding of Agile and Scrum frameworks. - Excellent leadership, communication, and stakeholder management abilities. - Strong analytical and organizational skills with a results-driven mindset. - Ability to work effectively in an EST time zone environment. As part of Clovity, you will have the opportunity to be part of a global, innovation-driven organization, collaborate with industry leaders on transformative technology projects, and work in a dynamic, growth-oriented environment that values creativity and ownership. Interested candidates can share their CVs at: shilpir@clovity.com As a Lead Project Delivery Manager at Clovity, you will play a crucial role in overseeing large-scale project deliveries and ensuring seamless execution across multiple teams and clients. Your strong background in Atlassian Jira, Agile/Scrum methodologies, and end-to-end project delivery management will be key in achieving project goals on time and within scope. **Key Responsibilities:** - Lead and manage full project lifecycle delivery across multiple initiatives. - Define project scope, timelines, and deliverables while maintaining high-quality standards. - Collaborate with cross-functional teams to ensure alignment with business objectives. - Utilize Atlassian Jira for project tracking, reporting, and performance management. - Drive Agile/Scrum ceremonies and foster a culture of continuous improvement. - Manage client communications, expectations, and escalations effectively. - Mentor and guide project teams to ensure productivity and delivery excellence. - Identify project risks, develop mitigation strategies, and ensure smooth execution. **Key Skills & Qualifications:** - 10-14 years of experience in Project Delivery / Program Management roles. - Proven experience managing large-scale technology or transformation projects. - Strong hands-on expertise with Atlassian Jira and other project management tools. - Deep understanding of Agile and Scrum frameworks. - Excellent leadership, communication, and stakeholder management abilities. - Strong analytical and organizational skills with a results-driven mindset. - Ability to work effectively in an EST time zone environment. As part of Clovity, you will have the opportunity to be part of a global, innovation-driven organization, collaborate with industry leaders on transformative technology projects, and work in a dynamic, growth-oriented environment that values creativity and ownership. Interested candidates can share their CVs at: shilpir@clovity.com

Service Delivery Managers coordinate the delivery of services to clients and manage employees involved in the delivery process. Common work activities include developing the processes and procedure for delivering services, meeting with clients to discuss and coordinate service options, supervising employees involved in the delivery process, monitoring the cost of the delivery process and documenting service results for all clients.

A Delivery Boy is responsible for the timely and safe transportation of goods from a starting point to a customer's location, requiring a valid driver's license, good time management, and strong customer service skills to load, unload, navigate efficiently, and resolve issues. Key duties include following planned routes, maintaining the delivery vehicle, handling payments, and keeping accurate delivery records while adhering to all traffic and safety regulations.   As a delivery associate in our organization, you will play a crucial role in ensuring timely and efficient delivery of goods to our customers.   Your responsibilities will include: - Delivering packages to customers in a timely manner - Ensuring the safety and security of the packages during transit - Maintaining a high level of customer service and professionalism - Adhering to all traffic rules and regulations - Keeping track of delivery records and reporting any issues or discrepancies To qualify for this role, you must possess the following qualifications: - Must have a two-wheeler and a valid LLR or License - Pan card and Aadhar card are required documents - Ability to work independently and efficiently - Good communication skills - Prior experience in delivery services is a plus If you are looking for a part-time or full-time job with a competitive salary ranging from 15,000 to 40,000, depending on the hours worked, then this position is perfect for you.   Additionally, we offer flexible schedules, various shifts to choose from (day, evening, morning, night), and weekend availability with the option of working only on weekends. Join us today and receive a joining bonus to kickstart your delivery career! Work location will be all over India, providing you with the opportunity to explore different parts of the city while on the job.,    

As a Senior ServiceNow Technical Architect & Multi-Project Delivery Leader, your role involves leading multiple concurrent ServiceNow projects from end-to-end, ensuring architectural integrity, on-time delivery, and cross-team alignment. You will also act as a trusted advisor to business stakeholders. Your responsibilities include: - Own the delivery of multiple concurrent ServiceNow projects, ensuring scope, timelines, and quality metrics are consistently met. - Lead project planning, resource allocation, and risk management across diverse portfolios (ITSM, ITOM, CMDB, HRSD, and custom applications). - Coordinate cross-functional delivery teams, fostering collaboration between developers, architects, business analysts, and QA teams. - Implement and maintain program governance frameworks, ensuring alignment with enterprise delivery standards and methodologies. - Act as the primary escalation point for delivery issues, proactively resolving blockers and optimizing resource utilization. In terms of ServiceNow Technical Architecture & Governance, you will be expected to: - Define and own end-to-end technical architecture for all ServiceNow initiatives under management. - Translate business requirements into scalable, performant, and secure solutions, with clear technical specifications and effort estimates. - Establish and enforce development standards, best practices, and code quality controls across all active projects. - Guide technical design for integrations, workflows, and platform automation, ensuring enterprise scalability. Your role will also involve Hands-On Technical Leadership, where you will: - Lead and mentor development teams in delivering high-velocity configuration, customization, and scripting within the ServiceNow platform. - Conduct code reviews and architectural sign-offs for key deliverables. - Drive integration development with third-party systems and APIs using IntegrationHub, REST/SOAP, and orchestration. You will engage in Stakeholder Engagement & Strategy by: - Partnering with senior business leaders to define the ServiceNow roadmap and prioritize high-value initiatives. - Engaging with enterprise architects to align ServiceNow delivery with broader IT and digital transformation strategies. - Communicating complex technical solutions to non-technical stakeholders, influencing decision-making at senior levels. For Continuous Platform & Delivery Optimization, you will: - Identify and implement process automation and efficiency improvements across the ServiceNow delivery pipeline. - Monitor platform performance across projects, applying proactive tuning and optimization measures. - Evaluate and integrate new ServiceNow features, AI/ML capabilities, and industry innovations into delivery programs. Preferred Experience & Skills: - 14-17 years of IT experience, with 10+ years in enterprise platform delivery and 8+ years on ServiceNow. - Proven track record of leading multi-project delivery portfolios in enterprise environments. - Strong architectural expertise across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB). - Hands-on expertise in scripting (JavaScript, Glide APIs), UI customization, Flow Designer, and IntegrationHub. - Experience in program governance, delivery risk management, and cross-team leadership. - Exposure to AI-enabled ServiceNow capabilities (Predictive Intelligence, Virtual Agent, Process Optimization). - Excellent leadership, stakeholder management, and communication skills.,

Job Description: As a Technology Delivery Lead, you will be responsible for managing the delivery of large, complex technology projects using appropriate frameworks. You will collaborate with sponsors to effectively manage scope and risk, ensuring the profitability and continued success of the projects. Your role will involve driving service quality, controlling costs, and leading the delivery team to achieve excellence. Additionally, you will proactively support sales efforts by providing innovative solutions and ensuring delivery excellence. Key Responsibilities: - Manage the delivery of large, complex technology projects - Collaborate with sponsors to manage scope and risk effectively - Drive profitability and continued success of projects - Ensure service quality and control costs - Lead the delivery team to achieve excellence - Support sales through innovative solutions and delivery excellence Qualifications Required: - Minimum of 15 years of relevant experience - Educational Qualification: 15 years of full-time education Please note that there are no additional details about the company provided in the job description.,

Role Overview: As a Service Center Manager, you will be responsible for managing a network of service centers to ensure excellent after-sales service for customers. Your role will involve coordinating with service centers and customers, updating the CRM platform, providing prompt updates to customers, addressing queries and complaints, handling escalations, facilitating communication flow, utilizing CRM practices effectively, following communication procedures, and building sustainable relationships. Key Responsibilities: - Coordinate end to end with service centers and customers. - Update the CRM platform regularly. - Provide prompt updates to customers. - Address customer queries and complaints by offering appropriate solutions. - Handle demanding customers and escalations from management. - Coordinate effectively with all concerned departments to facilitate proper communication flow. - Utilize CRM practices effectively to provide accurate information. - Follow communication procedures, guidelines, and policies. - Identify and assess customer needs to achieve satisfaction. - Build sustainable relationships through open and interactive communication with assigned service centers. Qualifications Required: - Relevant experience in a service center or a similar process in the consumer durable industry or after-sales service industry. - Basic technical knowledge of mobiles and their spare parts. - Aptitude for fast and adaptive learning. - Problem-solving skills and the ability to work independently and in groups. - Keeping updated with the company's product offerings and processes. (Please note that the additional details of the company were not present in the provided job description),