managing-complex-sales-jobs-in-mumbai, Mumbai

40 Managing Complex Sales Jobs in Mumbai

Toggle to save search
posted 2 months ago
experience9 to 14 Yrs
Salary18 - 30 LPA
location
Mumbai City, Chennai
skills
  • sales
  • business
  • b2b sales
  • development
Job Description
About the Position: Position: Regional Sales Manager Location: Gurgaon/ Chennai/ Mumbai Individual Contributor: Individual Contributor Reports To: Vice President - Sales Working Days: 5 days (Hybrid) Job Type: Full-Time About the Role: We are looking for an experienced and motivated Regional Sales Manager to join our dynamic sales team. In this role, you will be responsible for managing the end-to-end sales cycle, driving growth, and building strong relationships with key stakeholders. Key Responsibilities: End-to-End Sales Cycle Management: Own the complete sales process, from lead generation, prospecting, and qualifying opportunities to negotiation and closing deals. Ensure a smooth handover to post-sales support. CXO-Level Engagement: Build and maintain relationships with senior decision-makers, including CXOs, ensuring their needs are understood and met through our solutions. Sales Strategy & Execution: Develop and execute sales strategies for your assigned region, identifying key growth areas, driving pipeline development, and setting clear sales targets. Market Research & Analysis: Stay updated on market trends, competition, and customer demands. Use insights to inform sales strategies and improve effectiveness. Customer-Centric Approach: Deliver personalized presentations and solutions to prospective clients, ensuring that you are solving real business problems and aligning solutions with customer goals. Sales Forecasting & Reporting: Accurately forecast sales and provide regular reports on sales progress, challenges, and opportunities to senior leadership. Collaboration: Work closely with cross-functional teams such as Marketing, Customer Success, and Product to ensure a seamless customer experience and to ensure our offerings align with market demand. Pipeline Management: Maintain a robust sales pipeline, consistently follow up with prospects, and close deals in line with set targets and KPIs. Key Requirements: Proven Experience: Minimum of 5+ years in a direct sales role, with at least 3 years of experience in B2B sales. Consultative Selling: Strong experience with consultative and concept selling approaches, with the ability to tailor solutions to complex client needs. Strong Network: Proven track record of building relationships with CXO-level executives and senior decision-makers. End-to-End Sales Expertise: Demonstrated success in managing the entire sales cyclefrom lead generation and qualification to closing large-scale deals. Exceptional Communication Skills: Strong verbal and written communication skills, with the ability to influence and engage C-level executives and other stakeholders. Solution-Oriented: Ability to understand complex customer needs and tailor solutions to meet those needs. Self-Motivated & Results-Oriented: A self-starter with a demonstrated ability to achieve sales targets and work independently in a fast-paced, competitive environment. Tech-Savvy: Familiarity with CRM tools (e.g., Salesforce), sales automation tools, and other technology platforms. Location & Travel: Willingness to travel within the region as needed to meet with clients and prospects.
INTERVIEW ASSURED IN 15 MINS

Top Companies are Hiring in Your City

For Multiple Roles

Jio Platforms Ltd
Jio Platforms Ltdslide-preview-Genpact
posted 6 days ago
experience4 to 8 Yrs
Salary7 - 12 LPA
location
Mumbai City
skills
  • technical support
  • campaigns
  • new product
  • retro
  • warranty analysis
  • channel partner management
  • digisense
Job Description
Manager Warranty & Technical Support Job Code: ITC/MW-TS/20251120/20086 Position: Manager Warranty & Technical Support Experience: 4-8 years CTC: 1,400,000 annually Location: Mumbai Industry: Agriculture & Forestry / Farm Equipment Position Type: Full-time Status: Open About the Role We are seeking an experienced and technically strong Manager Warranty & Technical Support to lead warranty operations and technical support for overseas channel partners. This role is critical to ensuring timely resolution of product concerns, driving warranty cost improvements, and enabling smooth after-sales operations across global markets. The ideal candidate will possess deep product diagnostics expertise, strong analytical skills, and hands-on experience managing the end-to-end warranty cycle. This role requires close collaboration with Manufacturing, Product Development, Quality, Logistics, Finance, and country teams to ensure seamless workflows and actionable insights. Key Responsibilities Technical Support & Issue Resolution Provide technical support to overseas channel partners for their product and system-related queries. Ensure on-time resolution of emerging product concerns and receipt issues by coordinating with cross-functional teams. Diagnose complex product issues, including Tier IV engines, FMCU, Digisense, eGovernors, and related technologies. Warranty Operations & Cost Management Identify top contributing warranty concerns based on incidence, warranty cost, and labor cost. Drive action plans by presenting insights in leadership review forums. Manage warranty recovery, warranty cost calculations, and monitor failure trends with timely MIS releases. Handle warranty kitty monitoring and participate in budget and audit-related activities with Finance. Ensure adherence to organizational policies across channel partners. Product Improvement & New Product Support Execute effective retro campaigns across markets. Participate in New Product CDTs, ensuring first-time-right product launches by providing service and warranty inputs. Review advance intimations, provide SDNs, and ensure timely release of Technical Service Bulletins. Collaborate with Product Development and QA teams to improve product performance and reduce warranty exposure. Systems, Processes & Collaboration Utilize IT systems including SAP, DMS, Teamcenter, Share Portal for warranty and technical operations. Work closely with internal and external teams to ensure effective coordination and support. Prepare and present analytical reports and insights to leadership and cross-functional stakeholders. Qualifications B.E. degree in Mechanical, Automobile, Electronics, or relevant engineering field. 48 years of experience in warranty management, technical support, or after-sales function, preferably with exposure to overseas markets. Strong analytical, diagnostic, and problem-solving skills. Hands-on experience with SAP, DMS, Teamcenter, and similar IT tools. Excellent communication and team-handling capabilities. Deep understanding of end-to-end warranty cycle and after-sales operations. Experience in handling dealers and customers is essential. Why Join Us High-impact role with exposure to global markets and cross-functional leadership. Opportunity to influence product quality, customer satisfaction, and warranty cost performance. Fast-paced, collaborative environment with room for innovation and strategic contributions. How to Apply Interested candidates are invited to send their updated resume with Job Code: ITC/MW-TS/20251120/20086 mentioned in the subject line.
INTERVIEW ASSURED IN 15 MINS
posted 6 days ago

Customer Support Representative, Inside Sales Manager

Albireo Recruiters Hiring For Accenture
experience1 to 2 Yrs
Salary3.0 - 6 LPA
location
Mumbai City, Bangalore+3

Bangalore, Hyderabad, Gurugram, Delhi

skills
  • international call center
  • international sales
  • voice process
  • customer service
Job Description
Challenge Yourself Join Our International Voice Process Team! Location: Gurgaon, Bangalore and Mumbai (Onsite) Salary: Up to 6.5 LPA Experience Required: Minimum 1 year in International Voice Support Are you the voice that customers remember Can you handle pressure with a smile and deliver world-class service while juggling multiple queries This isnt just a job its a test of your skills, stamina, and communication finesse. The Challenge: Were looking for customer support warriors who are ready to take on the fast-paced world of international client communication. If youve got the voice, the attitude, and the agility this is your arena. Youre the Right Fit If You Can: Communicate clearly and confidently in English no room for hesitation here. Tackle complex queries with speed and precision. Stay calm, professional, and persuasive even when the pressures on. Commit to working onsite in Gurgaon because excellence needs presence. Whats in it for You A competitive salary package (up to 6.5 LPA) A team that thrives on energy, ambition, and mutual support. A career track with global exposure and real growth potential.What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Adaptable and flexible Agility for quick learning Ability to work well in a team Commitment to quality Problem-solving skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Any Graduation
INTERVIEW ASSURED IN 15 MINS
question

Are these jobs relevant for you?

posted 2 months ago

Human Resources Intern

Yuva Home Tutors
experience0 to 4 Yrs
location
Navi Mumbai, Maharashtra
skills
  • Effective Communication
  • MS Excel
  • Google Sheets
  • Sales
  • English Hindi Proficiency
  • Negotiation Problem Solving
Job Description
You will be responsible for handling the entire Recruitment & Selection process of Teachers, Staff & Interns. This includes conducting ad posting, sourcing of candidates, telephonic interviews, and setting up in-person interviews with interviewers. Additionally, you will be involved in conducting interviews, negotiating salary, and managing documentation. You will also be responsible for scheduling and coordinating Placement Drives with College Training and Placement cell to recruit candidates. Furthermore, you will handle grievance redressals and any issues raised by teachers, staff, or interns. To excel in this role, you must possess Effective Communication skills, proficiency in English & Hindi (Spoken), strong negotiation abilities, and problem-solving skills. Proficiency in MS Excel and Google Sheets is essential. Sales experience, an energetic and competitive personality, and other related skills will be advantageous. The internship has 2 vacancies and is located at G-09M, Haware Centurion Mall & Office Complex, Sector-19A, Nerul, Navi Mumbai. In addition to gaining valuable experience, you will receive a stipend, an Experience Certificate, and a Letter of Recommendation as perks for this internship position.,
ACTIVELY HIRING
posted 2 months ago
experience2 to 6 Yrs
location
Thane, Maharashtra
skills
  • Telugu
  • Kannada
  • Punjabi
  • Gujarati
  • Call logging
  • Fluent communication in English Hindi
  • Regional language Tamil
  • Strong negotiation skills
  • Persuasion skills
  • Conflictresolution skills
  • Resilience
  • Empathy
  • Professionalism
  • Ability to manage stress
  • Proficiency in digital CRM tools
Job Description
As a Resolution Analyst at Rezolution Performance Centre in Wagle Estate, Thane, you will be responsible for handling complex recovery conversations with empathy, fluency, and precision. Your key responsibilities will include: - Managing high-value/complex overdue accounts through professional telephonic communication - Achieving recovery and resolution targets with accuracy and compliance - Handling escalations requiring deeper negotiation and conflict resolution - Maintaining professional rapport while ensuring adherence to compliance and regulatory frameworks - Documenting commitments, call outcomes, and resolutions in CRM systems - Acting as a role model for junior tele-collection officers through consistent performance - Sharing portfolio insights and customer behavioral patterns with team leads To excel in this role, you should possess the following key skills and attributes: - Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati) - Strong negotiation, persuasion, and conflict-resolution skills - Resilience, empathy, and professionalism - Ability to manage stress and high-pressure recovery conversations - Proficiency in digital CRM tools and call logging In order to be eligible for this position, you should meet the following criteria: - Minimum fixed salary of 3.6 LPA in current/previous role - 2-3 years of experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles - Strong communication skills in both English and Hindi - Willingness to undergo psychometric assessment - Age preferably 22-30 years The Compensation and Benefits for this role include: - Fixed Salary: 4.2 - 4.8 LPA + up to 150% incentive - Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections. If you join us, you can expect: - Premium Role: Transition into a senior, performance-driven role - Growth Pathway: Progress into team lead and strategy roles within 12-18 months - Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture To apply for this position, send your resume to hr@sdmcpl.com. Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.,
ACTIVELY HIRING
posted 2 months ago

Software Engineering Director

PwC Acceleration Center India
experience20 to 24 Yrs
location
Navi Mumbai, Maharashtra
skills
  • software development
  • system architecture
  • communication
  • negotiation
  • mentoring
  • technical project management
  • program execution
  • managing multilocation delivery teams
  • managing client relationships
  • presales engagements
  • financial acumen
  • influencing skills
  • Agile delivery models
  • CICD automation
Job Description
Role Overview: As a Director in the Scaled Engineering Services team at PwC, your role involves overseeing end-to-end delivery execution across complex, large-scale client programs. You will ensure consistent alignment with strategic objectives, contractual commitments, and measurable business outcomes. Operating at the intersection of delivery leadership and client engagement, you will drive cross-functional teams through the entire program lifecycle, focusing on planning, execution, transition, support, and continuous improvement. Your dedication to delivery excellence will include governance of scope, schedule, quality, and cost, while also contributing to presales, solution design, and go-to-market initiatives to support sustained client success and organizational growth. Key Responsibilities: - Provide strategic oversight for a geographically diverse engineering team - Drive initiatives that enhance business growth and operational effectiveness - Foster powerful relationships with executive stakeholders to align on objectives - Confirm that engineering practices meet client priorities and business goals - Lead the development of innovative solutions within the software engineering domain - Mentor team members to cultivate their professional growth and capabilities - Promote a culture of collaboration and exceptional performance across the team - Uphold the utmost standards of quality and integrity in every operation Qualification Required: - Bachelor's Degree - 20 years of progressive experience in IT services, with a strong track record of leading large-scale delivery portfolios and engineering practices - Deep expertise in technical project management, program execution, and managing multi-location delivery teams for Fortune 500 or global enterprise clients - Extensive knowledge of software development, system architecture, and relevant technologies - Strong background in managing client relationships at the executive level - Hands-on experience in managing complex solutioning and pre-sales engagements - Strong financial acumen with experience managing delivery P&Ls - Superior communication, negotiation, and influencing skills - Passion for developing future leaders through structured mentoring - Experience with Agile delivery models and CI/CD automation - Oral and written proficiency in English required,
ACTIVELY HIRING
posted 2 months ago
experience8 to 12 Yrs
location
Navi Mumbai, Maharashtra
skills
  • SQL
  • Python
  • Airflow
  • Kafka
  • Snowflake
  • AWS
  • Azure
  • GCP
  • Data governance
  • Data quality
  • Stakeholder management
  • ETLELT frameworks
  • Compliance frameworks
  • AIML platforms
Job Description
As a Data Engineering Manager within the Enterprise Data Platform team at PitchBook, you will lead a team of skilled data engineers responsible for building and optimizing data pipelines, managing large-scale data models, and ensuring the quality, availability, and performance of enterprise data assets. This leadership role combines technical depth, strategic thinking, and people management to enable PitchBooks data-driven decision-making and analytics capabilities. You'll collaborate closely with cross-functional partners across Technology & Engineering, Product, Sales, Marketing, Research, Finance, and Administration to deliver robust, scalable data solutions. The ideal candidate is a hands-on leader with a strong background in modern data platforms, cloud architecture, and team developmentsomeone passionate about empowering teams and improving data capabilities across the organization. This is both a strategic and hands-on leadership role: you will guide architectural decisions, mentor engineers, collaborate with cross-functional leaders, and contribute to building next-generation data and AI capabilities at PitchBook. You will exhibit a growth mindset, be willing to solicit feedback, engage others with empathy, and help create a culture of belonging, teamwork, and purpose. **Primary Job Responsibilities:** - Lead, mentor, retain top talent and develop a team of data engineers, fostering a culture of excellence, accountability, and continuous improvement. - Define and drive the data engineering roadmap aligned with enterprise data strategy and business objectives. - Collaborate with senior technology and business leaders to define data platform priorities, architecture, and long-term vision. - Promote a culture of innovation, operational rigor, and customer empathy within the data organization. - Oversee the design, development, and maintenance of high-quality data pipelines and ELT/ETL workflows across enterprise systems and PitchBooks platform. - Ensure scalable, secure, and reliable data architectures using modern cloud technologies (e.g, Snowflake, Airflow, Kafka, Docker). - Lead AI learning initiatives and integrate AI/ML-driven solutions into data products to enhance automation, predictive insights, and decision intelligence. - Champion data quality, governance, lineage, and compliance standards across the enterprise data ecosystem. - Partner with engineering and infrastructure teams to optimize data storage, compute performance, and cost efficiency. - Support career development through mentoring, skill-building, and performance feedback. **Skills And Qualifications:** - Bachelors or Masters degree in Computer Science, Engineering, or a related field. - 8+ years of experience in data engineering or related roles, including at least 23 years of leadership experience managing technical teams. - Proven experience designing and maintaining large-scale data architectures, pipelines, and data models in cloud environments (e.g, Snowflake, AWS, Azure, or GCP). - Advanced proficiency in SQL and Python for data manipulation, transformation, and automation. - Deep understanding of ETL/ELT frameworks, data orchestration tools (e.g, Airflow), and distributed messaging systems (e.g, Kafka). - Strong knowledge of data governance, quality, and compliance frameworks. - Experience working with enterprise data sources (CRM, ERP, Marketing Automation, Financial Systems, etc.) is preferred. - Hands-on experience with AI/ML platforms, model deployment, or data-driven automation is a strong plus. - Excellent communication and stakeholder management skills with the ability to translate complex data concepts into business value. - Demonstrated ability to build high-performing teams and lead through change. Morningstar India is an equal opportunity employer. Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.,
ACTIVELY HIRING
posted 2 months ago

Return Specialist

Dow Sports Marketing Solutions
experience1 to 5 Yrs
location
Navi Mumbai, Maharashtra
skills
  • Strong communication skills
  • Interpersonal effectiveness
  • Problemsolving
  • Decisionmaking
Job Description
As an interface between internal stakeholders within the business value chain partners at Dow, your role will involve delivering exceptional service to customers by managing operational needs and collaborating closely with functional partners such as Marketing & Sales, Supply Chain, and Customer Service. Your responsibilities will include: - Executing the Return Order Entry process accurately following all policy and procedures. - Ensuring adherence to all compliances and controls on work processes. - Acting as a focal point for key systems, tools, metrics, and business processes. - Finding solutions for more complex matters and proactively looking for improvements. - Maintaining adequate knowledge of the business's products, applications, and service offerings. Qualifications required for this role include: - Bachelor's degree in any stream. - Minimum 1-3 years of related experience in Order Receipt and Handling. - Operating knowledge of MS Office Tools. - System experience in SAP or related ERP System. Your skills should include: - Interpersonal effectiveness. - Strong communication skills both written and verbal. - Problem-solving and learning abilities. - Decision-making skills. Additionally, it is important to note that relocation is not available for this position, and you should be open to working in different time zones. The ability to accommodate a flexible schedule aligned with international time zones is essential. About Dow Chemical International Pvt Ltd: Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. With a commitment to delivering the right solutions to customer challenges, Dow India offers differentiated science-based products and solutions in high-growth segments. The company's operations include manufacturing sites, innovation centers, and commercial offices, supporting holistic sustainability and circular economy initiatives. At Dow, you will benefit from various programs and support for your well-being, retirement planning, financial goals, and career development. The company offers competitive medical and life insurance packages, opportunities for training and mentoring, workplace flexibility, and various employee discounts. Joining Dow will provide you with a fulfilling career where you can make a difference. Note: The additional details of the company have been included for your reference.,
ACTIVELY HIRING
posted 2 weeks ago

Call Center Executive

Talisman Hr Solutions Private Limited
experience1 to 6 Yrs
location
Mumbai City
skills
  • center
  • calling
  • upsell
  • inbound
  • customer
  • bfsi
  • cross-selling
  • call
  • executive
  • hni
  • high-net-worth
Job Description
Job Title: High-Net-Worth - Call Center Executive Department: Customer Contact Center Location: Mumbai Kurla Office Employment Type: Full-Time  Job Summary: The HNI Call Center Executive is responsible for managing inbound customer interactions from high-net-worth clients, offering superior service and personalized support. This role emphasizes cross-selling products, resolving queries, and ensuring customer retention by building strong, trust-based relationships. Key Responsibilities: Handle inbound calls from HNI, ensuring prompt and efficient service delivery. Provide detailed product information and proactively identify opportunities to cross-sell or upsell Ensure retention of HNI customer by delivering a personalized service experience and addressing pain points effectively. Build trust and strengthen client relationships by addressing concerns with empathy and ownership. Assist in resolving complex service requests or escalations and coordinate with internal stakeholders when necessary. Maintain accurate records of Customer interaction and follow-up activities in CRM systems. Achieve monthly targets related to service resolution, cross-sell revenue, and retention metrics. Comply with internal and regulatory guidelines while handling client interactions and financial data. Qualifications & Skills: Bachelors degree in Business, Finance, or related discipline. ( Graduation) 24 years of experience in inbound call center roles, especially within the BFSI (Banking, Financial Services & Insurance) sector. Prior experience handling HNI clients is highly preferred. Strong communication and persuasion skills for cross-selling and client engagement. High emotional intelligence and ability to manage high-pressure situations. Good understanding of financial products like savings, investments, insurance, etc. Proficient with CRM tools and call management systems. Ability to meet monthly sales and retention targets.
posted 2 months ago

Wealth Manager

Executive Search Consultant Hiring For Reknowned Broking Firm
experience1 to 3 Yrs
Salary4.5 - 7 LPA
WorkRemote
location
Mumbai City, Pune
skills
  • mutual funds sales
  • mutual funds
  • demat accounts
Job Description
Job Title:Wealth Manager Location: Pune and Mumbai Job Type: Full Time The Role: We are seeking a proactive and client-oriented Wealth Manager to join our dynamic team. The successful candidate will play a key role in acquiring new clients, understanding their investment needs, managing their portfolios, and maintaining long-lasting relationships. If you have a passion for financial markets, excellent communication skills, and a commitment to client service, we want to hear from you.Responsibilities:Generate Leads: Actively identify and pursue new client opportunities to expand our mutual funds distribution businessBuild Personal Touch: Build and maintain strong relationships with clients through regular communication, understanding their investment needs, and providing tailored adviceClient Relationship Management: Monitor and manage clients' investment portfolios, ensuring they align with their financial goals and risk toleranceWealth Management: Offer comprehensive wealth management services across various asset classes, including mutual funds, equities, bonds, and moreMarket Awareness: Stay up-to-date with financial news and market trends to provide informed advice and insights to clientsCommunication Skills: Utilize exceptional verbal and written communication skills to explain complex financial concepts in a simple and understandable manner  Qualification:MBA or Equivalent from a reputed InstituteSelf-motivated with a results-driven approachExcellent interpersonal and communication skills2-5 Years of Experience NISM 5 A Mutual Fund Certification  Annual CTC : Upto 7 Lakhs  RELEVANT CANDIDATES CAN ONLY APPLY Kindly share your Resume/CV on consult.executivesearch@gmail.com
posted 2 months ago

Customer Relations Manager

Future Solution Centre
experience12 to 22 Yrs
Salary14 - 24 LPA
location
Mumbai City, Pune+8

Pune, Bangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Udhampur, Delhi

skills
  • analysis
  • data
  • conflict
  • patience
  • communication skills
  • resolution
  • proactive
  • mindset
  • problem-solving
  • listening
  • active
  • empathy
Job Description
A Customer Relations Manager, also known as a Client Relations Manager or Relationship Manager, is responsible for managing and nurturing relationships with customers to ensure their satisfaction, loyalty, and long-term engagement. They serve as the primary point of contact for clients, handling inquiries, resolving issues, and ensuring a positive brand experience. Customer Relations Manager job descriptionJob Summary:We are seeking an experienced and empathetic Customer Relations Manager to join our team. The ideal candidate will be responsible for building and preserving strong, profitable relationships with our key clients. The Customer Relations Manager will act as the main point of contact for customers, addressing their concerns and proactively ensuring their needs are met to drive customer satisfaction and retention. Key Responsibilities:Relationship Management: Build and maintain strong, trusting, and long-lasting relationships with key customers and stakeholders to ensure their continued loyalty.Customer Advocacy: Act as the voice of the customer within the organization, communicating customer feedback and needs to internal teams, including sales, marketing, and product development.Issue Resolution: Efficiently and promptly resolve customer complaints and issues, escalating complex problems to the appropriate internal teams for resolution.Customer Engagement: Regularly check in with clients to ensure their satisfaction and gather feedback. Identify opportunities for upselling and cross-selling products or services.Strategy Development: Develop and implement customer retention strategies, including loyalty programs, based on customer feedback and data analysis.Performance Tracking: Monitor customer satisfaction metrics, compile reports on customer feedback, and analyze trends to identify areas for improvement.Product Expertise: Maintain superior knowledge of the company's products and services to effectively assist and educate clients. If you're interested, Kindly forward your resume to:- elisajohnson651@gmail.com
posted 2 weeks ago
experience3 to 5 Yrs
Salary2.5 - 4.0 LPA
location
Mumbai City
skills
  • data management
  • salesforce
  • mis
Job Description
Description:  Role MIS for all the divisionsDesignation Senior Executive / Assistant Manager MISJob Location MumbaiGender Male / FemaleYears of Exp. req. Minimum 4-5 years of work experience Role summary The MIS role for the Salesforce division is responsible for managing and analysing sales data to support strategic decision-making and improve operational efficiency. This role acts as a bridge between the sales team and management, ensuring timely and accurate reporting. Detailed Responsibilities Data Management: Maintain and update Salesforce CRM records, ensuring data accuracy and consistency. Reporting & Analysis: Generate daily, weekly, and monthly sales reports, dashboards, and performance metrics. Performance Tracking: Monitor sales team KPIs and track progress against targets. Insights & Forecasting: Analyse trends and provide actionable insights to improve sales strategies and forecasting. Coordination: Collaborate with sales, marketing, and IT teams to streamline reporting processes and CRM usage. Compliance & Accuracy: Ensure adherence to company policies and data confidentiality standards. Qualification (Minimum) Bachelor's degree in any stream Skills Proficiency in Salesforce CRM Strong Excel and data visualization skills Attention to detail and analytical mindset Ability to communicate insights clearly to both technical and non-technical stakeholders. Competencies Required Analytical Thinking: Ability to interpret complex data, identify trends, and draw meaningful conclusions to support decision-making. Attention to Detail: High level of accuracy in managing, compiling, and reporting data. Technical Proficiency: Strong command over Salesforce CRM and MS Excel (including pivot tables, VLOOKUP, formulas, charts). Familiarity with BI tools like Power BI. Communication Skills: Ability to present data and insights clearly to sales leadership and non-technical stakeholders. Good written and verbal communication skills. Problem-Solving: Proactive in identifying data inconsistencies or gaps and resolving issues independently. Time Management: Ability to prioritize tasks and deliver reports within tight deadlines. Collaboration: Willingness to work closely with sales, marketing, and IT teams for data collection, process improvements, and system integration. Business Acumen: Understanding of sales processes, KPIs, and how data influences business performance and strategy. Data Integrity & Confidentiality: Commitment to maintaining the accuracy, security, and confidentiality of sensitive business data. Adaptability: Comfortable with evolving tools, systems, and processes in a dynamic business environment.  
posted 2 weeks ago

Senior Architect

SHARMA TRADERS ENTERPRISES
experience20 to >25 Yrs
Salary20 - 32 LPA
WorkContractual
location
Mumbai City, Pune+8

Pune, Bangalore, Indore, Chennai, Hyderabad, Kolkata, Vadodara, Mysore, Ahmedabad

skills
  • communication skills
  • analytical skills
  • creative writing
  • technical
  • leadership
  • management
  • project
  • skills
Job Description
A Senior Architect's duties include leading complex projects from concept to completion, managing and mentoring design teams, and collaborating with clients and consultants. Key skills required are strong project management, technical expertise in areas like building codes and CAD software, and excellent communication and leadership abilities to ensure projects meet client needs, stay on budget, and comply with regulations A Senior Architect's duties include leading complex projects from concept to completion, managing and mentoring design teams, and collaborating with clients and consultants. Key skills required are strong project management, technical expertise in areas like building codes and CAD software, and excellent communication and leadership abilities to ensure projects meet client needs, stay on budget, and comply with regulations A Senior Architect's duties include leading complex projects from concept to completion, managing and mentoring design teams, and collaborating with clients and consultants. Key skills required are strong project management, technical expertise in areas like building codes and CAD software, and excellent communication and leadership abilities to ensure projects meet client needs, stay on budget, and comply with regulations A Senior Architect's duties include leading complex projects from concept to completion, managing and mentoring design teams, and collaborating with clients and consultants. Key skills required are strong project management, technical expertise in areas like building codes and CAD software, and excellent communication and leadership abilities to ensure projects meet client needs, stay on budget, and comply with regulations A Senior Architect's duties include leading complex projects from concept to completion, managing and mentoring design teams, and collaborating with clients and consultants. Key skills required are strong project management, technical expertise in areas like building codes and CAD software, and excellent communication and leadership abilities to ensure projects meet client needs, stay on budget, and comply with regulations
posted 2 months ago
experience8 to 12 Yrs
location
Navi Mumbai, Maharashtra
skills
  • leadership
  • channel sales
  • IoT solutions
  • enterprisetechnology sales
  • sensorbased monitoring
  • RTLSRFID
  • GPSLTE telematics solutions
  • CRM proficiency
Job Description
As the Senior Sales Manager at Black Box, you will play a pivotal role in shaping the future of IoT in India. Your responsibilities will include: - **Own the Strategy:** Define and drive the national sales roadmap for IoT solutions by building target segments, creating go-to-market plans, and setting performance KPIs. - **Build & Lead a Rockstar Team:** Recruit, mentor, and motivate a high-performing sales team focused on collaborative success. - **Close Game-Changing Deals:** Utilize your network and industry expertise to engage with large enterprises and convert complex deals into long-term partnerships. - **Stay Ahead of the Curve:** Keep abreast of IoT market trends, emerging technologies, and competitor insights. - **Strengthen Channel Ecosystems:** Deepen relationships with OEMs, tech partners, and system integrators to accelerate the scaling of solutions. - **Collaborate Across Teams:** Work closely with marketing, product, and customer success teams to ensure seamless execution and deliver customer value. To excel in this role, you should possess: - 8-10+ years of experience in enterprise/technology sales, preferably with a focus on IoT or connected solutions. - Proven track record of closing high-value deals in sectors like logistics, manufacturing, industrial workspaces, or smart infrastructure. - Familiarity with selling sensor-based monitoring, RTLS/RFID, or GPS/LTE telematics solutions directly or through partners. - Leadership experience managing national sales teams, coupled with strong commercial acumen and CRM proficiency. - In-depth understanding of India's enterprise tech ecosystem, with channel sales experience being a plus. - Willingness to travel across India as required. What sets you apart: - You are not just a seller but a builder, strategist, and trusted partner to clients. - You value collaborative wins and prioritize customer success. - Thriving in a fast-paced, agile environment where your contributions directly impact the business is where you excel. Black Box is a leader in transformative IoT solutions, offering you the opportunity to lead autonomously, grow with purpose, and make a meaningful difference. If this resonates with you, apply now or reach out directly for a conversation about this exciting challenge.,
ACTIVELY HIRING
posted 2 weeks ago
experience2 to 24 Yrs
location
Thane, Maharashtra
skills
  • Product Management
  • Partnership Management
  • Analytical Skills
  • Communication Skills
  • Logistics
  • Supply Chain
  • Integration Platform Strategy
  • Carrier Partner Ecosystem Growth
  • Integration SDLC Delivery
  • Crossfunctional Coordination
  • Performance Optimization
  • DataDriven Decision Making
  • API Management
  • Technical Understanding
  • Ecommerce
Job Description
Role Overview: As a Product Manager - Integrations at GoComet, you will be responsible for architecting GoComet's integration ecosystem, connecting the platform with carriers, logistics systems, and enterprise platforms globally. Your main focus will be transforming integrations into a core competitive advantage, enhancing network effects, and ensuring GoComet remains essential to customers. Key Responsibilities: - **Integration Platform Strategy:** Design and execute the roadmap for the integration ecosystem, prioritizing partnerships that add maximum customer value and create competitive advantages. Transform integrations into a key differentiator for the company. - **Carrier & Partner Ecosystem Growth:** Lead outreach, negotiation, and relationship management with global carriers, partner data vendors, and platforms. Evaluate integration opportunities based on customer demand and strategic value. - **Integration SDLC & Delivery:** Collaborate with engineering teams to design, implement, and test integrations with carrier systems, ensuring they meet performance and reliability standards. This involves assessing technical requirements, reviewing API documentation, and troubleshooting integration issues. - **Cross-functional Coordination:** Collaborate with Sales, Customer Success, and Operations teams to understand integration requirements and drive deals and customer satisfaction. Partner with Marketing on go-to-market strategies for new capabilities. - **Performance & Optimization:** Monitor integration health metrics such as uptime, latency, and error rates, and drive continuous optimization. Build dashboards for visibility into integration performance and business impact. - **Partnership Management:** Manage end-to-end partnership lifecycle from discovery through implementation to ongoing optimization. Handle complex negotiations and technical requirements. - **Data-Driven Decision Making:** Utilize integration performance data, customer patterns, and business metrics to guide prioritization and resource allocation. Measure integration ROI and impact on customer retention/expansion. Qualifications Required: - 24 years of product management experience with a minimum of 2 years focused on technical products, integrations, or platforms. - Proven expertise in managing API products, third-party integrations, or platform ecosystems. - Strong technical understanding of APIs, webhooks, and integration patterns, with the ability to review API documentation and identify integration opportunities and challenges. - Track record of successfully managing external partner relationships and driving positive partnership outcomes. - Background in B2B SaaS or enterprise software, with an understanding of customer needs and market dynamics. - Excellent analytical skills with a history of using data to drive product decisions and measure success. - Outstanding communication skills, capable of explaining technical concepts to non-technical stakeholders and influencing without direct authority. - Experience working at growth-stage startups (Series A-C) with comfort in fast-paced and ambiguous environments. - Knowledge in logistics, supply chain, or e-commerce domain is a strong plus. (Note: Additional details about the company were not provided in the job description),
ACTIVELY HIRING
posted 2 weeks ago

Strategic Account Manager

Kresta Softech Private Limited
experience10 to 14 Yrs
location
Navi Mumbai, Maharashtra
skills
  • Account Management
  • Team Leadership
  • Consultative Sales
  • ITtechnology services
  • AutomotiveAutomobile OEMs
  • Tier1 Suppliers
  • Sales Leadership
  • Technical Acumen
Job Description
Job Description: As a Strategic Account Manager in the Automotive sector in Navi Mumbai, you will have over 10 years of experience in selling IT/technology services directly to Automotive/Automobile OEMs and Tier-1 Suppliers. Your primary focus will be on deepening relationships within your existing portfolio of automotive clients, understanding their strategic challenges, and proposing technology solutions to drive their business forward. Key Responsibilities: - Own and grow a portfolio of key accounts within the automotive industry, developing and executing deep account plans to expand your footprint and achieve significant revenue growth. - Act as a trusted advisor to senior client stakeholders, such as VPs of Manufacturing, Digital, and R&D, by understanding their key business challenges and positioning technology services as solutions. - Lead the entire sales cycle for complex, high-value technology service deals, from identifying new opportunities to negotiation and closure. - Mentor and guide a team of junior account managers, sharing best practices for navigating the automotive sector. Qualification Required: - Proven track record of successfully selling IT/technology services directly to Automotive/Automobile companies. - Demonstrated expertise in managing and growing strategic automotive accounts over multiple years. - Consultative sales approach focused on identifying client problems and architecting proactive technology solutions. - Strong understanding of technology, including Cloud, Data, and Digital Engineering, to collaborate effectively with technical teams.,
ACTIVELY HIRING
posted 7 days ago

Tenant Acquisition Manager - Convenience

Reliance Industries Limited
experience5 to 9 Yrs
location
Navi Mumbai, Maharashtra
skills
  • Business Development
  • Strategic Planning
  • Analytics
  • Negotiation
  • Financial Analysis
  • Market Analysis
  • Budget Management
  • Partnership Management
  • Deal Closing
  • Tenant Management
  • Franchise Billing
  • POS Integration
  • Leasing Transactions
Job Description
As a Business Development Support Executive reporting to the Offer & Business Development Manager, your main responsibility will be to assist in identifying, analyzing, and executing plaza and Way Side Amenities business development opportunities. Your key tasks will include: - Supporting in strategic planning with insights & analytics for Key Occupier clients - Assisting in business development assignments to target new clients and increase fee revenue - Performing outreach to program managers/internal stakeholders to diagnose challenges & problem areas - Driving & facilitating the delivery and presentation of insights & analytics related to identified challenges - Negotiating and closing deals with tenants to fill Truckstop and Travel Centre site formats - Maintaining the tenancy pipeline to meet targets and financial frameworks - Identifying new business opportunities and developing offers to expand plaza and Way Side Amenities - Facilitating the opening of new plazas & Way Side Amenities, including franchise billing and dues collection through POS integration - Supporting the CO sale channel and providing direction to the DO channel Key Responsibilities/Accountabilities Expected From Role: - Assessing plaza and WSA business development opportunities and preparing ATN, EFM, AAF, and DCFs to support RBML approvals process - Identifying new business opportunities and developing offers to grow plaza and WSA - Partnering with Corporates & food aggregators to monetize awarded WSA sites - Executing real-estate leasing transactions and maximizing lease returns at Truck & Travel Centre ROs - Supporting Highway Tender processes by providing non-fuel income input and analysis - Translating strategy into actionable trading plans, feasibility assessment, resourcing, planning, and budget management - Analyzing market trends, past performance, customer insights to suggest propositions & formats - Developing commercial frameworks and deal architecture for successful offer delivery - Responding to internal lease queries, monitoring critical dates, and ensuring options are exercised - Monitoring performance, key metrics, reconciling outgoings, royalties, turnover rents, franchise billings - Escalating arrears, conducting audits, managing rent reviews, lease negotiations, and lease exit processes - Handling plaza upkeep & daily operations, including maintenance and painting of assets - Supporting Plaza convenience budget planning, managing yearly Plaza budget, and opening plazas in line with the Annual Operating Plan - Maintaining key partnerships and providing ongoing support to key partners - Handling partner queries and finding innovative solutions for complex problems This role requires attention to detail, excellent communication skills, and the ability to work collaboratively with different teams to drive business growth and revenue generation.,
ACTIVELY HIRING
posted 1 month ago
experience12 to 16 Yrs
location
Thane, Maharashtra
skills
  • Operations
  • BPO
  • Customer Service
  • Sales
  • Leadership
  • Team Management
  • Relationship Building
  • Communication
  • Negotiation
  • Analytical Skills
  • Contact Centre
  • Global Telecom
Job Description
As the Delivery Leader, Operations, you will be responsible for managing the service delivery for a premium Global Telecom Client and ensuring continuous alignment with strategic business objectives. Your key responsibilities will include: - Setting program plans and making recommendations for modifications when necessary - Establishing priorities, ensuring optimization, and resolving conflicts to enhance effectiveness in reaching business results or strategic goals To excel in this role, you should possess the following qualifications and experiences: - 12+ years of operations experience within a BPO/ Contact Centre, with recent experience in managing and running operations - Domain Knowledge in Global Telecom, particularly in Customer Service & Sales - Proven track record in leading and motivating large teams, attracting, and nurturing talent - Demonstrated success in exceeding performance metrics and contractual obligations - Experience in building relationships within a matrix-driven organization - Strong client-facing communication and negotiation skills - Analytical acumen to streamline complex processes - MBA/ PG Degree would be an advantage In addition to the key responsibilities and qualifications, the role offers the following benefits: - Provident Fund Please note that you may be required to work in the following shifts: - Morning shift - US shift As part of the application process, you will be asked: - Are you comfortable for Australian Shift from 5 am This is a full-time, permanent position with a significant impact on the growth trajectory of one of the most disruptive and fastest-growing businesses of the company.,
ACTIVELY HIRING
posted 3 weeks ago
experience7 to 11 Yrs
location
Navi Mumbai, Maharashtra
skills
  • IT service delivery
  • Program management
  • Managed services
  • Networking
  • Infrastructure rollouts
  • Network deployments
  • Digital transformation initiatives
  • ITIL processes
  • Service management principles
  • Governance frameworks
  • Enterprise infrastructure programs
  • Organisational staff transitions
  • Global service delivery environments
Job Description
As an IT Services Program Manager, your role is crucial in overseeing the end-to-end delivery and governance of large-scale IT service programs across multiple customers or business units. Your responsibilities include: - Leading the planning, execution, and governance of complex, multi-stream IT service programs. - Overseeing the delivery of managed services, infrastructure rollouts, network deployments, and digital transformation initiatives. - Ensuring that programs are delivered on time, within scope, and within budget. - Defining and managing program roadmaps, resource plans, and dependencies across multiple workstreams. - Driving continuous service improvement and operational excellence through data-driven analysis and best practices. - Being able to get involved and deliver individual project streams as and when needed. - Helping sales and presales teams in shaping new deals by providing knowledge and experience in delivering managed services, infrastructure rollouts, network deployments, and digital transformation initiatives. - Presenting solutions and being a Projects & Programmes SME for customer proposals. As the Program Manager, you will also be responsible for customer and stakeholder management by: - Serving as the primary senior delivery contact for key clients, managing key stakeholder relationships. - Collaborating closely with Account Directors and Service Delivery Managers to ensure customer satisfaction and retention. - Communicating program progress, risks, and outcomes through structured reporting and governance forums. - Escalating and resolving critical issues affecting project & program success or service performance. In terms of financial and commercial management, your duties will include: - Owning the program P&L, ensuring profitability and adherence to contractual obligations. - Developing cost models, tracking budgets, and identifying opportunities for efficiency and margin improvement. - Supporting commercial negotiations, contract renewals, and service transition activities. Your leadership and team development responsibilities involve: - Leading cross-functional delivery teams including project managers, service leads, engineers, and third-party suppliers. - Fostering a culture of accountability, collaboration, and high performance. - Mentoring and developing delivery teams to strengthen program management capability and service maturity. Additionally, as an IT Services Program Manager, you will also need to focus on governance and compliance by: - Implementing and managing program governance structures, risk management frameworks, and quality assurance processes. - Ensuring project & programme compliance across service operations and customer environments. - Maintaining accurate documentation, change control, and audit readiness. Qualifications & Experience Required: Essential: - 7-10 years of experience in IT service delivery, program management, or managed services. - Proven experience managing large, complex, multi-site IT programs, or service portfolios. - Strong understanding of ITIL processes, service management principles, and governance frameworks. - Demonstrated commercial acumen and financial management capability (P&L responsibility). - Excellent communication, negotiation, and stakeholder engagement skills. - PMP, PRINCE2, or MSP certification. - Experience in networking or enterprise infrastructure programs. - Experience in organizational staff transitions including TUPE, new hires, use of partner networks. - Background in working with global or multi-vendor service delivery environments. Desirable: - ITIL v4 Foundation or higher certification. Key Competencies: - Strategic thinking and program governance. - Leadership and people development. - Customer focus and relationship management. - Financial and commercial acumen. - Risk and issue management. - Continuous improvement mindset. - Ownership and responsibility.,
ACTIVELY HIRING
posted 2 months ago
experience10 to 14 Yrs
location
Navi Mumbai, Maharashtra
skills
  • Sales
  • Consultative Selling
  • Cloud
  • IaaS
  • SaaS
  • PaaS
  • Enterprise Sales
  • Communication Skills
  • AirportAirline Industry
  • Problemsolving
  • Sales Technology Literacy
  • CRM Tools
  • Microsoft Office Suite
Job Description
As a Sales Director at WovVTech, your role involves developing and implementing strategic plans to sell WovVTech's Products and Technology Services. You will be responsible for generating, qualifying, and closing opportunities through the full sales cycle. Your in-depth understanding of complex and strategic technology needs within businesses will be crucial in addressing customer pain points and providing solutions. Here are the key responsibilities associated with this role: - Generating, qualifying, and closing opportunities through the full sales cycle - Developing and maintaining a quality pipeline of prospects - Discovering, developing, and managing relationships with prospective customers - Identifying solutions by leading and participating in strategy sessions - Making informed business decisions based on quantifiable information - Creating and presenting proposals to stakeholders - Retaining customers through consistent communication and problem-solving - Meeting and/or exceeding an assigned sales target - Engaging in demand generation activities through various digital channels To be successful in this role, you should have: - 7+ years of experience in consultative selling to mid-market companies - Strong understanding of Cloud, IaaS, SaaS, and PaaS products - Proven track record of meeting and/or exceeding quotas - Experience selling solutions to Enterprise level customers, preferably in the Airport/Airline industry - Strong problem-solving abilities and effective communication skills - Technical proficiency and experience with sales intelligence tools - A history of ongoing professional development activities - Drive, passion, and commitment to succeed Additionally, the following qualifications are required: - Bachelor's Degree preferred The perks and benefits of this position include: - Work from Home / Remote Working - Flexibility in timing - 5 Days working - Team Outing - Exciting career path with an exponentially growing company - Fun activities - Abroad opportunities - Deserving compensation If you are looking for a challenging role in sales and have a passion for technology solutions, this opportunity at WovVTech might be the perfect fit for you.,
ACTIVELY HIRING
logo

@ 2025 Shine.com | All Right Reserved

Connect with us:
  • LinkedIn
  • Instagram
  • Facebook
  • YouTube
  • Twitter