service technician jobs in kolkata, Kolkata

2,587 Service Technician Jobs in Kolkata

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posted 1 week ago
experience1 to 5 Yrs
location
Kolkata, West Bengal
skills
  • BPO Customer Service
  • Quality Manager
Job Description
You will be responsible for overseeing the quality management processes in a BPO customer service environment. Your role will involve ensuring that quality standards are met and maintained to deliver exceptional service to customers. Key Responsibilities: - Implementing quality control procedures to monitor and improve service delivery - Conducting regular audits and evaluations to identify areas for improvement - Providing feedback and coaching to team members to enhance performance - Analyzing data and producing reports on quality metrics - Collaborating with other departments to address quality issues and drive process improvements Qualifications Required: - Minimum 1 year of experience as a Quality Manager in a BPO setting - Strong understanding of quality management principles and practices - Excellent communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Proficiency in data analysis and reporting tools Please note: The company follows a 5-day working week with rotational shifts. The salary offered for this position is up to 18 LPA. Interested candidates are encouraged to share their CVs or contact the provided number for more information. The job type is full-time, and the work location is in person.,
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posted 1 week ago

Lab Technician

Garima Interprises
experience7 to 12 Yrs
Salary30 - 42 LPA
location
Kolkata, Bangalore+8

Bangalore, Chennai, Hyderabad, Gurugram, Dhaulpur, Pune, Bikaner, Delhi, Coimbatore

skills
  • proficiency testing
  • laboratory technicians
  • laboratory quality assurance
  • lab
  • lab testing
  • lab management
  • laboratory techniques
  • technician
Job Description
We are looking for a meticulous lab technician who will be responsible for supporting our laboratory staff with the primary goal of optimizing lab procedures and succeeding in producing reliable test results. In order to be successful as a lab technician you will need to be thorough when carrying out your duties, successfully maintain records of laboratory processes and equipment, and generate reports to submit to the relevant laboratory manager. Lab Technician Responsibilities: Collecting, receiving, labeling, and/or analyzing samples or substances using the correct testing equipment, when necessary. Designing and executing laboratory testing in line with standard testing procedures, recording observations, and interpreting findings. Recording all experimental data and test results accurately and in the specified format (written and/or electronic.) Organizing and storing all chemical substances, fluids, and compressed gases according to safety instructions. Ensuring that safety guidelines are adhered to at all times within the laboratory. Maintaining daily logs and equipment record books. Cleaning, sterilizing, maintaining, and calibrating laboratory equipment. Ordering laboratory supplies, as needed. Providing technical support, when necessary. Keeping up to date with relevant scientific and technical developments. Lab Technician Requirements: Bachelors degree in biology, chemistry, or a related field. Valid laboratory technician license. Proven experience working as a lab technician. Working experience operating electrical and nonelectrical laboratory equipment. Comfortable handling potentially dangerous substances (flammable liquids, biohazards, etc.) In depth knowledge of QHSE management systems, preventative measures, and laboratory best practices. Working knowledge of MS Office Suite and database systems. Ability to work autonomously and under pressure. Superb dexterity and hand-eye coordination. Excellent verbal and written communication skills. Keen attention to detail. Analytical skills.
posted 2 weeks ago
experience5 to 9 Yrs
location
Kolkata, West Bengal
skills
  • Field Service Engineering
  • Customer Service
  • Leadership
  • Technical Support
  • Supply Chain Management
Job Description
As the Manager, Customer Service (South) - Field Service Engineering at Beckman Coulter Life Sciences, you will be leading a team of approximately seven Field Service Engineers to ensure high-quality service support across the Southern region of India. Your role will involve driving operational excellence, enhancing customer satisfaction, and supporting growth through efficient service delivery. Reporting to the Senior Service Manager and being a part of the India Service Leadership team, this on-site field-based position will play a crucial role in managing service operations in the South Region, specifically based in Hyderabad. **Key Responsibilities:** - Lead, coach, and develop Field Service Engineers to deliver superior service experience to customers in the South region. - Drive key performance indicators (KPIs) including response time, install base uptime, turnaround time (TAT), and service contract execution. - Plan and optimize workforce capacity, resource allocation, and scheduling to ensure coverage and service continuity. - Ensure compliance with Beckman Coulter Life Sciences quality, safety, and service standards. - Collaborate cross-functionally with Sales, Technical Support, and Supply Chain to enhance service delivery and customer outcomes. **Qualifications Required:** - Bachelor's degree in engineering or related technical discipline. - 5+ years of technical field service experience in Life Sciences/Diagnostics/Healthcare equipment, including people leadership or demonstrated readiness for a first-line manager role. - Proven ability to manage a field workforce with responsibility for territory planning, escalation management, and customer satisfaction metrics. **Additional Company Details:** Beckman Coulter Life Sciences, a Danaher operating company, offers a comprehensive range of competitive benefit programs that add value to our lives. These programs contribute to life beyond the job, whether it's healthcare benefits or paid time off. Check out the benefits at Danaher Benefits Info. If you have previous experience in managing FSE teams in medical devices or life sciences instrumentation, as well as exposure to DBS or other continuous improvement methodologies, it would be considered a plus. Join the winning team at Beckman Coulter Life Sciences today and together, let's accelerate the real-life impact of tomorrow's science and technology. Partner with customers globally to architect solutions that bring the power of science to life. Visit www.danaher.com for more information.,
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posted 1 week ago
experience5 to 9 Yrs
location
Kolkata, West Bengal
skills
  • Marketing
  • Project Management
  • Budget Management
  • Content Development
  • Written Communication
  • Verbal Communication
  • Stakeholder Management
  • Marketing Strategy
  • B2B Technology Services Marketing
  • CrossPortfolio Campaigns
Job Description
In this role as a Cloud & Security Services Marketing Specialist at NTT DATA, you will be responsible for assisting with the coordination and management of all aspects of marketing execution and programming for the Cloud & Security Services portfolio. Your key responsibilities will include: - Coordinating and contributing to the development, execution, and reporting of cross-portfolio initiatives across NTT DATA's Cloud and Security Services Portfolio. - Working closely with other members of the Cloud & Security services marketing team to assist with the development and execution of marketing activities in line with business objectives and targets. - Assisting with the development and maintenance of the marketing activity calendar and ensuring internal and external milestones are met. - Creating project plans for programs such as one-on-one campaigns, collateral development, and sales enablement to support successful execution. - Helping other marketing owners ensure that all stakeholders understand the marketing programs mechanisms, timing, requirements, and metrics. - Working closely with relevant stakeholders to track, measure, and report the success of marketing activities. - Developing executive-level summaries and presentations providing important information and updates on marketing activities to stakeholders. - Driving the creation of powerful marketing content, working in collaboration with internal teams and agencies. - Updating the budget in collaboration with the finance team, Cloud & Security marketing team, agencies, and other groups within NTT DATA. As a seasoned professional in this role, you are expected to have: - Seasoned knowledge and understanding of all relevant industry standards. - Seasoned knowledge and understanding of best practices for B2B technology services marketing. - Excellent written and verbal communication skills, including the ability to be influential and persuasive with stakeholders. - Excellent marketing writing skills with a creative flair. - Excellent PowerPoint skills, with an ability to synthesize and summarize for an executive audience. - Excellent project management skills with the ability to work with and manage many projects within the required deadlines. - Experience managing budgets, including tracking partner funding. - Excellent ability to interact with a variety of internal team members at different levels in the organization. - Capability to understand and explain the features and benefit of the company's products and services. - Excellent ability to articulate the company's value proposition. Academic Qualifications And Certifications: - Bachelors degree or equivalent in Marketing Management or related field. Required Experience: - Seasoned professional experience with a strong background in all aspects of B2B marketing. - Proven relevant work experience, including content development, program management, and budget oversight. In addition to the above, at NTT DATA, you will find a workplace that embraces diversity and inclusion, providing you with an environment where you can grow, belong, and thrive. NTT DATA is a $30+ billion trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Please note that this is a Hybrid Working role at NTT DATA, where you can make an impact and contribute to the company's mission of innovation and excellence.,
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posted 1 week ago
experience5 to 9 Yrs
location
Kolkata, West Bengal
skills
  • Field Service Engineering
  • Customer Service
  • Leadership
  • Technical Support
  • Supply Chain Management
Job Description
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology Join Beckman Coulter Life Sciences, a Danaher operating company, where our work saves lives and we are all united by a shared commitment to innovate for tangible impact. Thrive in a culture of belonging where your unique viewpoint matters and help turn ideas into impact by innovating at the speed of life. As the Manager, Customer Service (South) - Field Service Engineering (M1 level) at Beckman Coulter Life Sciences, you will be responsible for leading the Field Service Engineering team delivering high-quality service support across the Southern region of India. Your role involves managing a team of approximately seven FSEs, ensuring operational excellence, driving customer satisfaction, and supporting growth through efficient service delivery. You will report to the Senior Service Manager and be part of the India Service Leadership team. In this role, you will have the opportunity to: - Lead, coach, and develop Field Service Engineers across the South region to deliver a superior service experience to customers. - Drive KPIs including response time, install base uptime, TAT, and service contract execution. - Plan and optimize workforce capacity, resource allocation, and scheduling to ensure coverage and service continuity. - Ensure compliance with Beckman Coulter Life Sciences quality, safety, and service standards. - Collaborate cross-functionally with Sales, Technical Support, and Supply Chain to enhance service delivery and customer outcomes. Qualifications required for this role include: - Bachelor's degree in engineering or related technical discipline. - 5+ years of technical field service experience in Life Sciences / Diagnostics / Healthcare equipment, including people leadership OR demonstrated readiness for a first-line manager role. - Proven ability to manage a field workforce with responsibility for territory planning, escalation management, and customer satisfaction metrics. It would be a plus if you also possess previous experience in: - Experience managing FSE teams in medical devices or life sciences instrumentation. - Exposure to DBS or other continuous improvement methodologies. Travel, Motor Vehicle Record & Physical/Environment Requirements: - Ability to travel 40-50% overnight within the territory or locations. - Must have a valid driver's license with an acceptable driving record. Beckman Coulter Life Sciences offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a healthcare program or paid time off, our programs contribute to life beyond the job. Join our winning team today and together, let's accelerate the real-life impact of tomorrow's science and technology. For more information, visit www.danaher.com.,
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posted 2 weeks ago

Service Team Leader

Krishna Park Infracon
experience2 to 6 Yrs
location
Kolkata, West Bengal
skills
  • Electro Mechcanical Knowledge
  • Good communication skills
  • Knowledge in MS office
  • Hands on in ERP systems
  • Direct coordination
  • Review activities in sales
  • service of the Customers
  • Executing the servicing of the systems both preventive breakdown
  • Resolve customer complaints regarding servicing
Job Description
Role Overview: As a Service Team Leader at Yaduka Group, you will be responsible for direct, coordinating, and reviewing activities in sales and service of the Customers in the Parking System and Lift/Elevators industry. You will play a key role in executing the servicing of the systems both preventive & breakdown, as well as resolving customer complaints regarding servicing. Your role will be crucial in ensuring efficient and effective customer service in this sector. Key Responsibilities: - Direct, coordinate, and review activities in sales and service of the Customers. - Execute the servicing of the systems both preventive & breakdown. - Resolve customer complaints regarding servicing. Qualifications Required: - 2+ years of experience in a similar role. - Electro Mechcanical Knowledge. - Good communication skills. - Knowledge in MS office, hands-on in ERP systems. Please ensure that your latest resume along with pictures is sent to hr@yadukagroup.com mentioning the Job Code KPI109 and Position of Service Team Leader if you believe that your profile aligns with the requirements mentioned above.,
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posted 1 week ago

Customer Service Manager

HORIBA PVT ENTERPRISES
experience12 to 21 Yrs
Salary16 - 18 LPA
location
Kolkata, China+18

China, Aruba, Azerbaijan, Bolivia, Botswana, Russia, Bangalore, Chennai, Kurnool, Noida, United Kingdom, Hyderabad, Gurugram, United States Of America, Andora, Pune, Mumbai City, Delhi, Cayman Islands

skills
  • service continuity
  • customer service operations
  • service transformation
  • service operation
  • service improvement plans
  • service portfolio management
  • customer service representatives
  • global customer service
  • global service management
Job Description
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities
posted 1 week ago
experience0 to 4 Yrs
location
Kolkata, West Bengal
skills
  • Verbal
  • written communication skills
  • Customeroriented approach
  • Knowledge of financial services
  • Interest in the investment space
Job Description
As a Relationship Intern in the Financial Services sector, your primary role will be to support the virtual relationship management efforts and drive account openings and trade activations for the digital investment platform, Dhanush. This internship offers a valuable opportunity to gain practical experience in client communication, acquisition, and relationship management within a professional financial services environment. **Key Responsibilities:** - Conduct outbound calls to newly registered and existing Dhanush clients to drive account engagement. - Clearly explain the benefits, features, and usage of Dhanush's trading and investment platform. - Guide clients through their trade execution and provide assistance with platform navigation if needed. - Build strong rapport with inactive or underutilized accounts to nurture relationships and increase platform usage. - Identify client needs and proactively cross-sell suitable financial products to drive revenue. - Maintain detailed and accurate logs of all client interactions, follow-ups, and account activity in CRM tools. **Qualifications Required:** - Pursuing a Bachelor's degree in Business, Finance, Marketing, or a related field - Strong verbal and written communication skills - Confident, persuasive, and customer-oriented approach. - Knowledge of financial services or an interest in the investment space - Ability to work independently, manage time effectively, and take initiative In addition to the above, the company's websites are: - [Ashika Group](https://www.ashikagroup.com/) - [Retail Broking at Ashika Group](https://retailbroking.ashikagroup.com/),
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posted 1 week ago
experience4 to 8 Yrs
location
Kolkata, West Bengal
skills
  • Sales
  • Customer Service
  • Cross Selling
  • Customer Relationship Management
  • Stock Management
  • Visual Merchandising
  • Marketing
  • Event Management
  • Data Analysis
  • People Development
Job Description
Role Overview: As a Senior Executive-Sales & Services at Malabar Gold & Diamonds, your primary responsibility will be to achieve individual sales targets and execute company strategies to enhance store profit. You will greet and engage with customers in a welcoming manner, understand their requirements, and guide them to make informed purchasing decisions. Additionally, you will conduct remote selling activities, handle customer queries and complaints, and provide excellent customer service by educating customers on product details and benefits. Key Responsibilities: - Achieve individual sales targets and execute company strategies to enhance store profit - Greet and engage with customers, understand their requirements, and guide them to make informed purchasing decisions - Conduct remote selling activities to maximize customer reach - Perform priority selling to minimize aged stock while maintaining customer satisfaction - Cross sell and cross promote to HNI customers across all product categories - Handle customer queries and complaints, providing appropriate solutions - Educate customers on product details, benefits, and Malabar Promises - Ensure accurate entry of customer details after purchase for database maintenance - Inform customers about special offers and enroll them in various schemes - Coordinate customer order placement and ensure on-time delivery - Manage daily stock count, record opening and closing stock, and ensure timely replenishment - Execute visual merchandising guidelines, maintain product display quality and freshness - Generate customer leads, increase footfall, and support marketing activities - Adhere to grooming standards, SOPs, and cost-effective practices - Prepare sales reports for senior management - Acquire knowledge across all store sections and actively seek self-development opportunities - Identify training needs, complete mandatory training programs, and adhere to performance appraisal timelines Qualifications Required: - Graduation - Age: 33 years - Experience: 4 to 5 years Additional Details: - Location: Kolkata, West Bengal, India - Salary Range: As per industry standard (INR),
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posted 2 weeks ago

Associate Trainee-Sales & Services

Malabar Gold & Diamonds
experience0 to 4 Yrs
location
Kolkata, West Bengal
skills
  • Sales
  • Customer Service
  • Product Knowledge
  • Sales Management
  • Visual Merchandising
  • Event Management
  • Customer Relations
  • Billing Procedures
  • Marketing Techniques
  • BTL Marketing
Job Description
As a Sales and Customer Service Associate at Malabar Gold and Diamonds, your role will involve greeting and welcoming customers in a friendly manner and engaging with them to understand their requirements. You will be responsible for catering to customer needs by showcasing products and influencing their buying decisions. It is essential to learn and understand sales procedures, acquire product knowledge, and be punctual while strictly following the company's code of conduct. Observing and emulating sales representatives" processes will be crucial in meeting set targets. Key Responsibilities: - Assist Sales executives and managers in achieving real and sustained improvement. - Handle sales returns and repair work for customers. - Calculate and prepare estimates for selected products during sales. - Achieve category-wise sales targets and suggest ways to enhance store profit. - Learn billing procedures and stay updated on products and business policies. - Take the initiative to learn about competitors" products and services, market trends, and update product knowledge. In the Stock section, you will assist in counting and tallying stock daily, recording opening and closing stock. It will be your responsibility to transfer stock to the locker daily and ensure careful handling of ornaments. Your role in Work area & Display will involve supporting visual merchandising activities in the store to maintain the quality and freshness of product displays. You will have the opportunity to learn marketing techniques from the sales and marketing staff and support in-store team in event management and product exhibitions to engage the target audience effectively. Functional Responsibilities: - Provide on-the-job training in various sections like packing, purchase, cash, order repair, sub-brands, diamond, silver, scheme, marketing, and customer relations. - Demonstrate high levels of integrity and honesty at all times, fostering a culture of personal and organizational trust. - Understand customer queries and complaints, escalating them to superiors when necessary. Internal processes: - Adhere to standard operating procedures in the store to ensure smooth operations. Join Malabar Gold and Diamonds to grow in your sales and customer service skills while contributing to the success of the company.,
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posted 2 weeks ago
experience12 to 16 Yrs
location
Kolkata, All India
skills
  • sales
  • technical presentations
  • quotations
  • proposals
  • installation
  • calibration
  • maintenance
  • troubleshooting
  • customer satisfaction
  • relationship building
  • sensors
  • communication skills
  • presentation skills
  • product demonstrations
  • customer training
  • aftersales technical support
  • service visits
  • customer records management
  • sales reports
  • data acquisition systems
Job Description
As a Sales Representative, your role involves identifying and pursuing new sales opportunities in target industries such as educational institutes, R&D institutes, and manufacturing. You will be responsible for preparing and delivering technical presentations, quotations, and proposals when needed. Conducting product demonstrations and customer training is also part of your key responsibilities. Additionally, you will be involved in the installation, calibration, maintenance, and troubleshooting of instruments. Providing after-sales technical support and service visits, maintaining customer records, service logs, and sales reports are crucial to ensure customer satisfaction and build long-term relationships. Qualifications required for this role include a BSc/Diploma in Engineering from any discipline. While 12 years of sales experience is preferred, freshers with a good technical understanding can also be considered. A basic understanding of sensors, data acquisition systems, and related equipment is necessary. Moreover, having basic communication and presentation skills, along with a willingness to travel frequently for sales and service calls, is essential. Being self-driven, organized, and comfortable in a multitasking small-company environment are qualities that will contribute to your success in this role. In addition to the job responsibilities and qualifications, the company offers benefits such as cell phone reimbursement and health insurance. The work location for this position is in person. Please note that this is a full-time, permanent position. As a Sales Representative, your role involves identifying and pursuing new sales opportunities in target industries such as educational institutes, R&D institutes, and manufacturing. You will be responsible for preparing and delivering technical presentations, quotations, and proposals when needed. Conducting product demonstrations and customer training is also part of your key responsibilities. Additionally, you will be involved in the installation, calibration, maintenance, and troubleshooting of instruments. Providing after-sales technical support and service visits, maintaining customer records, service logs, and sales reports are crucial to ensure customer satisfaction and build long-term relationships. Qualifications required for this role include a BSc/Diploma in Engineering from any discipline. While 12 years of sales experience is preferred, freshers with a good technical understanding can also be considered. A basic understanding of sensors, data acquisition systems, and related equipment is necessary. Moreover, having basic communication and presentation skills, along with a willingness to travel frequently for sales and service calls, is essential. Being self-driven, organized, and comfortable in a multitasking small-company environment are qualities that will contribute to your success in this role. In addition to the job responsibilities and qualifications, the company offers benefits such as cell phone reimbursement and health insurance. The work location for this position is in person. Please note that this is a full-time, permanent position.
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posted 2 weeks ago
experience5 to 12 Yrs
location
Kolkata, West Bengal
skills
  • Lead generation
  • Client presentations
  • Account management
  • Sales
  • Account management
  • Proposal development
  • Negotiation
  • US Staffing services
  • Client interactions
Job Description
Role Overview: You will be responsible for creating strategies and processes for establishing the US Staffing services team. Your key tasks will include lead generation, pipeline building, establishing a hiring team and process for sourcing candidates, client presentations, follow-ups, closing deals, contracting, account management, and coordination with other internal functions such as marketing, operations, and finance. Key Responsibilities: - Minimum 5+ years of experience selling US IT Staffing services. - Must be able to work in US EST shift. - Ability to build direct relations with Hiring Managers / Engagement Managers / Decision Makers. - Experience working with Direct Clients/ Tier 1 Clients / Prime Vendors / Implementation Partners / MSPs. - Experience working as a Delivery Manager to manage recruiting efforts is highly preferred. - Proven successful sales record in the IT Staffing and Consulting Industry. - Successful in building a go-to-market strategy and corporate sales plan. - Experience in end-to-end client interactions, requirements gathering, client coordination, account management, and escalation management. - Good experience in lead proposal development, negotiation, and commercial terms for large deals and providing appropriate and customized value propositions. Qualifications Required: - 5+ years of experience handling and managing people & teams is a plus. - Proven ability to drive the sales process from plan to close. - Ability to manage multiple projects and work to tight deadlines. - Proven success working in a fast-paced, high-growth environment. - Keen business sense, with the ability to find creative business-oriented solutions to problems. - MBA or equivalent is preferred. About Innofied: Innofied Solutions (www.innofied.com), a product (SaaS) and digital transformation company, is seeking a Senior Manager - US IT Staffing Services to establish the Staff Augmentation services function. The role involves strategy and execution to build up the Staff Augmentation services function, including sales, hiring, and contracting. (Note: The additional details about benefits and company information have been omitted as per the instructions),
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posted 2 weeks ago

Financial Service Manager

PNB MetLife India Insurance Co. Ltd
experience5 to 9 Yrs
location
Kolkata, All India
skills
  • Leadership
  • Team Management
  • Communication
  • Interpersonal Skills
  • Customer Service
  • Financial Products
  • Analytical Skills
  • CRM
  • Financial Planning
  • Spreadsheets
  • Regulatory Frameworks
  • ProblemSolving
  • Financial Software
Job Description
As a Financial Services Manager, you will be responsible for overseeing the financial services operations within a company or financial institution. Your role will involve managing a team of financial advisors, ensuring compliance with industry regulations, and contributing to the development of strategic financial goals. Your primary focus will be on maintaining high levels of customer satisfaction while meeting business objectives related to finance. **Key Responsibilities:** - **Team Leadership & Supervision:** - Lead, train, and manage a team of financial advisors or financial service representatives. - Provide guidance on best practices and ensure team members meet performance targets. - Conduct performance reviews and offer coaching to develop team members' skills. - **Client Relationship Management:** - Oversee the relationship management process to ensure excellent customer service. - Address and resolve client concerns or complaints related to financial products or services. - Develop strategies to improve customer satisfaction and foster long-term client relationships. - **Financial Services & Product Management:** - Oversee the selection and delivery of financial products and services. - Recommend financial products or services based on client needs. - Monitor the performance of financial products and services, adjusting offerings as necessary. - **Regulatory Compliance & Risk Management:** - Ensure that all financial services operations adhere to industry regulations. - Conduct regular audits and assessments to ensure compliance with financial laws. - Identify and mitigate potential risks to the organization and clients. - **Budgeting & Financial Oversight:** - Manage budgets related to financial services operations. - Monitor and report on the financial performance of the team, department, or unit. - Analyze results and suggest improvements to meet financial objectives. - **Strategic Planning & Business Development:** - Contribute to the development of strategic plans to grow the financial services department. - Collaborate with other departments to ensure alignment with the organization's financial goals. - Develop and implement marketing strategies to attract new clients and retain existing ones. - **Training & Development:** - Organize and oversee training programs to ensure the financial team is knowledgeable about the latest products and services. - Stay up to date with changes in financial laws, regulations, and products. - **Performance Tracking & Reporting:** - Set goals and KPIs for the financial services team. - Track the performance of financial products, sales goals, and customer service. - Prepare and present regular reports on financial services operations to senior management. **Qualifications:** - **Education:** A bachelor's degree in finance, business administration, economics, or a related field. A master's degree or an MBA may be preferred for senior-level roles. - **Certifications:** Relevant certifications such as Certified Financial Planner (CFP), Chartered Financial Analyst (CFA), or other financial services-related certifications are often required or preferred. - **Experience:** Several years of experience in financial services, including leadership or management roles. - **Skills:** Strong leadership, communication, interpersonal, customer service, analytical, and problem-solving abilities are essential. The work environment for this role is typically office-based, with possible remote or hybrid work options. Some travel may be required for client meetings or business development activities. The compensation structure may include a base salary, performance-based bonuses, and additional benefits like healthcare and retirement plans. A Financial Services Manager plays a critical role in ensuring financial products and services meet client needs while maintaining regulatory compliance and fostering business growth. As a Financial Services Manager, you will be responsible for overseeing the financial services operations within a company or financial institution. Your role will involve managing a team of financial advisors, ensuring compliance with industry regulations, and contributing to the development of strategic financial goals. Your primary focus will be on maintaining high levels of customer satisfaction while meeting business objectives related to finance. **Key Responsibilities:** - **Team Leadership & Supervision:** - Lead, train, and manage a team of financial advisors or financial service representatives. - Provide guidance on best practices and ensure team members meet performance targets. - Conduct performance reviews and offer coaching to develop team members' skills. - **Client Relationship Management:** - Oversee the relationship management process to ensure excellent customer service. - Address and resolve client concerns or complaints related to financial products or services. - Develo
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posted 2 months ago

Engineering Technician

The Art of Living HR
experience1 to 5 Yrs
location
Kolkata, West Bengal
skills
  • Electronics
  • Automation
  • Mechanical Engineering
  • Technical Sales
  • Customer Relationship Management
  • Troubleshooting
  • Client Relationship Management
  • Market Analysis
  • Documentation
  • Analytical Skills
  • Communication Skills
  • Interpersonal Skills
  • Negotiation Skills
  • Electrical
  • Preventative Maintenance
  • Problemsolving
Job Description
As a Service Technician at our company, you will play a crucial role in providing technical support and driving sales within the heavy industry sector. Your primary responsibilities will include: - **Technical Service & Support:** - Installing, commissioning, troubleshooting, and repairing IT, automation, and electrical systems at client sites in heavy industries such as manufacturing, mining, power generation, steel, and cement. - Performing preventative maintenance and system health checks to ensure optimal performance and minimize downtime. - Providing prompt and effective technical support, both remotely and on-site, to resolve customer issues. - **Client Relationship Management:** - Building and maintaining strong, long-lasting relationships with key stakeholders like plant managers, maintenance heads, and procurement teams. - Acting as a trusted technical advisor to clients, offering valuable insights and recommendations. - Gathering market and customer information to provide feedback on buying trends to the management team. - **Reporting and Documentation:** - Preparing and submitting detailed service reports, site visit reports, and field data in a timely manner. - Maintaining accurate records of sales activities, customer interactions, and project pipelines using the company's CRM system. - Creating documentation and standard operating procedures for an internal knowledge base. In addition to these responsibilities, the following qualifications and skills are required: - Diploma in Electronics, Electrical, Automation, or Mechanical Engineering. - Proven hands-on experience as a Service Technician, Field Engineer, or a similar technical role. - Demonstrable experience or strong aptitude for technical sales and customer-facing interactions. - Prior experience working with or selling to clients in heavy industries is highly advantageous. - Excellent problem-solving and analytical skills with a methodical approach to troubleshooting. - Superior communication, interpersonal, and negotiation skills. - Self-motivated, results-oriented, and capable of working independently with minimal supervision. - Willingness to travel extensively to customer sites. - Valid driver's license. - Experience: 1-2 years - Location: Noor Lohia Lane, Kolkata - 700007 This is a full-time position with a day shift schedule and work location in person.,
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posted 2 months ago

UPS Service Engineer

Better Power Services Pvt Ltd
experience1 to 5 Yrs
location
Kolkata, West Bengal
skills
  • Routine maintenance
  • Technical Support
  • Customer Interaction
  • Customer communication
  • Documentation
  • Safety compliance
  • Inventory management
  • Installing
  • Troubleshooting
  • repair
  • Training customers
Job Description
As a Field Service Engineer, your role will involve installing and configuring UPS systems at customer sites. You will be responsible for performing routine maintenance, including regular inspections, preventative measures, and cleaning to ensure equipment's operational readiness. In case of technical issues, you will be required to troubleshoot, diagnose, and repair the UPS systems, including replacing faulty parts. Your key responsibilities will include providing technical support to customers by answering queries, offering guidance on equipment usage, and providing remote or on-site assistance. Additionally, you will be responsible for training customers on proper equipment usage, maintenance procedures, and troubleshooting techniques. Effective communication with customers to understand their needs, address concerns, and ensure customer satisfaction will also be part of your duties. Maintaining accurate records of service activities, installations, and repairs will be essential. You will also need to ensure safety compliance by adhering to safety regulations and guidelines during all service operations. Managing spare parts and tools required for repairs and maintenance will also be a part of your responsibilities. Qualification Required: - ITI / Diploma in Electrical or Electronics Experience Required: - 1 or 2 years in the UPS field Please note that this job is full-time, permanent, and suitable for freshers. The benefits include health insurance and Provident Fund. You will be working in day shift and morning shift at the work location in person.,
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posted 2 months ago
experience3 to 7 Yrs
location
Kolkata, West Bengal
skills
  • Chemical Industry
  • Refinery
  • Profibus
  • Foundation Fieldbus
  • Networking
  • AMS
  • Distributed Control System DCS
  • Metal Mining
  • Batch
  • Safety Systems
  • Charms IO
  • Cybersecurity
Job Description
As a Field Service Engineer at Emerson, you will be responsible for implementing PSS - DeltaV DCS services, generating leads for KOB3 business opportunities, and providing system support for various systems including Guardian, DeltaV Batch, and Charms SIS. Your key responsibilities will include managing the DeltaV installed base, executing maintenance contracts, generating additional revenue, and improving the operational efficiency of the region. To excel in this role, you will need to be a self-directed contributor with technical knowledge of Distributed Control System (DCS). Knowledge of Metal & Mining / Chemical Industry / Refinery is an added advantage. Interaction skills are crucial as you will receive guidance from a mentor, collaborate with team members, and engage with customers and sales force to support project objectives. Industry awareness and the ability to provide solutions and improve processes are also essential. The desired educational qualification for this role is a B.E. / B. Tech degree in Instrumentation / ECE/ Electrical. Candidates with degrees in other engineering streams and relevant experience will also be considered. At Emerson, you can expect a workplace culture that values innovation, collaboration, and diverse perspectives. The company is committed to your growth and development, offering mentorship, training, and leadership opportunities. Employee wellbeing is a priority at Emerson, with competitive benefits plans, medical insurance options, employee assistance programs, and flexible time off plans including paid parental leave. Emerson is a global leader in automation technology and software, helping customers in critical industries operate more sustainably and improve productivity. The company values diversity, embraces challenges, and offers opportunities for professionals at all career stages to make a difference. Join Emerson and be part of a team that is dedicated to driving innovation and positive impact in communities worldwide.,
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posted 2 months ago
experience1 to 5 Yrs
Salary2.0 - 3.0 LPA
location
Kolkata, Howrah+1

Howrah, Hooghly

skills
  • technical maintenance
  • equipment maintenance
  • equipment installation
  • maintenance
Job Description
Job Description of Maintenance Technician: Mechanical Responsibilities: -1.       Should be awareness of Thoroughly check all instruments on daily basis to keep plantrunning as effectively as possible with as few breakdowns as possible.2.       Should be good knowledge of motor, gear box, reactor vessels, pipelines, various typeof valve, selection of pipe, gate valve, gear pump, selection of couplings Centrifugal pump,Compressor, Vacuum pump, jockey, pump && fire hydrant system etc.3.       Knowledge of Boiler, thermic fluid heater, cooling tower, and basic knowledge ofwelding, pressure testing, application of heat && general knowledge of spare parts etc.4.       Flexible in shift duty, good coordination with all department, && should be ability toperform well in heavy work load.5.       Should be knowledge of preventive, predictive and breakdown maintenance,6.       Should be ability to act immediately in accurate manner without any production loss. Electrical Responsibilities: -1.       Having knowledge of electrical equipment like DG, Electrical Panel, VFD drive, MCB,rotary switch, motor heath conditions, stirrer mixing machine && basic knowledge of movingmachinery forklift, stacker etc.2.       Should be knowledge of Multi meter && meagre use, digital temperature controller uses,weighing scale etc.3.       Should be capable of identifying the upcoming break downs.4.       Should be basic knowledge of planning, estimating && costing.Qualifications:1. High school Diploma or equivalent qualification2. Diploma in ITIExperience- 1-2 years
posted 1 week ago
experience2 to 6 Yrs
location
Kolkata, West Bengal
skills
  • Accounting
  • Finance
  • Audit
  • IFRS
  • US GAAP
  • Financial Consulting
  • Microsoft Office Suite
Job Description
Role Overview: You are sought after for the position of a dynamic and experienced Manager for the Accounting Advisory Services team at Grant Thornton. Your role will involve leading engagements, managing client relationships, and contributing to the growth and development of the practice. Key Responsibilities: - Lead and manage multiple accounting advisory engagements, ensuring the delivery of high-quality services within established timelines and budgets. - Develop and maintain strong relationships with the US engagement teams, acting as a trusted advisor and key point of contact. - Identify and address client needs by providing tailored solutions and recommendations. - Provide technical accounting guidance on complex accounting issues such as revenue recognition, lease accounting, financial instruments, and business combinations. - Assist clients and US engagement teams with the implementation of new accounting standards and the preparation of financial statements. - Conduct technical research and stay up-to-date on emerging accounting and regulatory developments. Qualification Required: - Bachelor's degree in Accounting, Finance, or a related field; advanced degree preferred. - CPA, CA, or equivalent professional certification required. - Minimum of 2-3 years of relevant experience in accounting advisory, audit, or financial consulting, preferably with a Big Four or leading professional services firm. - Strong technical accounting knowledge and experience with IFRS, US GAAP, and/or other relevant accounting standards. - Aptitude for handling a variety of approaches to complex separation and divestiture solution issues. - Demonstrated experience in managing client engagements and leading teams. Additional Details: Grant Thornton is a collaborative and entrepreneurial organization with a global presence. Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd., operates in 58 offices across the U.S. and has a Shared Services Center in Bangalore and Kolkata, India. Grant Thornton INDUS, the in-house offshore center for GT US, has over 2000 professionals in various functions. Grant Thornton INDUS emphasizes empowerment, bold leadership, and distinctive client service, offering significant opportunities for professionals to contribute meaningfully. The firm is transparent, competitive, and excellence-driven, fostering a culture of giving back to communities. About Grant Thornton INDUS: Grant Thornton INDUS comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd, supporting the operations of Grant Thornton LLP. Established in 2012, Grant Thornton INDUS employs professionals across disciplines and upholds a culture of empowerment, bold leadership, and distinctive client service. The firm is transparent, competitive, and excellence-driven, offering professionals an opportunity to be part of something significant. Grant Thornton INDUS professionals also engage in community service to give back to their communities.,
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posted 1 week ago
experience2 to 6 Yrs
location
Kolkata, West Bengal
skills
  • Critical Thinking
  • Data Interpretation
  • Problem Solving
  • Teamwork
  • Communication
  • Self Awareness
  • Compliance Adherence
Job Description
In this role at PwC, your primary focus will be on providing independent and objective assessments of financial statements, internal controls, and other assurable information to enhance credibility and reliability with stakeholders. You will evaluate compliance with regulations, assess governance and risk management processes, and related controls. Specifically in financial statement audits, your goal will be to obtain reasonable assurance that the financial statements are free from material misstatement, whether due to fraud or error, and to issue an auditors report that includes your opinion. Your responsibilities will include: - Playing an integral role in PwC's core assurance services for clients - Understanding the workflow process from initiation to completion, managing workflow within the firm's tools, and documenting work results appropriately - Participating in various projects, collaborating across different teams, demonstrating creative thinking, individual initiative, and timely completion of work - Working effectively as a team member, building strong relationships, seeking guidance, and ensuring 100% compliance with all requirements - Engaging in communication with multiple teams and fostering strong work relationships You will also have the opportunity to specialize in tasks such as: - Initiating third-party confirmations, tracking and verifying responses, and reconciling confirmation balances - Preparation of documents based on audit policies and templates, including financial statement review procedures - Handling specialized areas integral to the audit process Additional responsibilities may include: - Following DC User Guide instructions for engagement teamwork submissions - Maintaining knowledge of DC User Guides - Managing time efficiently, meeting deadlines, and adhering to PwC SDC policies and procedures - Participating in training, coaching, and developmental opportunities - Performing quality checks on deliverables to ensure compliance with quality parameters Qualifications required for this role are: - B.Com/M.Com/CA Inter/B.Com/M.Com+MBA Finance/CMA/CMA Inter,
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posted 1 week ago

Support Executive Operations FasTag Services

AKOVA FINTECH SOLUTIONS PRIVATE LIMITED
experience0 to 4 Yrs
location
Kolkata, West Bengal
skills
  • SQL
  • Python
  • Advanced Excel
Job Description
As a Support Executive for FASTag Services at Akova Fintech Solutions Private Limited, you will be the primary point of contact for customers, assisting them with queries related to FASTag through phone, chat, and email. Your role is crucial in ensuring a seamless user experience, resolving issues, and providing service education. **Responsibilities:** - Respond to customer queries via phone, chat, and email. - Assist customers with FASTag account issues, transaction disputes, and service interruptions. - Educate users on new features, policies, and processes. - Guide customers through troubleshooting and self-service steps. - Ensure timely resolution of issues and maintain follow-up on open tickets. - Accurately document customer interactions and feedback. **Preferred Skills & Qualifications:** - Strong communication skills (verbal & written). - Ability to handle multiple queries in a fast-paced environment. - Preferred Knowledge in SQL, Python, and Advanced Excel. - Problem-solving mindset with a customer-first approach. - Freshers welcome - training will be provided. In this role, you will work in rotational shifts with details shared during the interview. This is a hybrid role that offers flexibility to work from both the office and home, providing high-visibility operational responsibilities that make an impact. **Why Join Akova ** - Training and mentorship opportunities. - Chance to grow in the fintech sector. - Enjoy a friendly and collaborative work culture. - Flexibility and opportunities for career advancement. If you are interested in this Support Executive role at Akova, please send your updated CV to pratik.ghosh@akova.in. For more information, you can contact 9147067841. Apply now and be part of a team that values your skills and provides a platform for growth and development.,
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