363 Service Level Manager Jobs in Kochi

In this role as an Assistant Manager - Talent Attraction and Acquisition at EY, your focus will be on attracting and acquiring top talent for all service lines across EY GDS (India). Your responsibilities will include managing end-to-end recruitment processes, particularly for entry-level talent through the Campus Recruiting Program. By deploying unique strategies, you will ensure timely fulfillment of talent requirements, making EY a preferred employer in the campus landscape. Your key responsibilities will include: - Forecasting business requirements and planning sourcing strategies for just-in-time and proactive hiring - Acting as the primary point of contact for Campus Recruiting Programs - Cultivating strong relationships with stakeholders and potential candidates - Coordinating with business and training groups for the joining of Campus Hires - Leading recruitment-related process improvement and transformation projects - Building sourcing capabilities within the team based on current trends - Tracking and measuring recruitment metrics To succeed in this role, you must possess: - Bachelor's Degree or equivalent work experience - 10-12 years of proven recruitment experience, managing large-scale and complex hiring - Experience with various HR applications including Applicant Tracking System - Strong analytical skills and the ability to create and maintain dashboards for stakeholder management - Experience in building and managing high-performing teams and engaging with multiple stakeholders Additionally, ideal qualifications include: - Strong industry outlook - Ability to adapt quickly to global recruiting trends - Capability to identify key business priorities and drive timely performance As part of EY Global Delivery Services (GDS), you will have the opportunity to collaborate with diverse teams across multiple locations and work on exciting projects with well-known brands. Continuous learning and transformative leadership are key aspects of the culture at EY, where you will be embraced for who you are and empowered to make a meaningful impact. EY is committed to building a better working world by delivering value for clients, society, and the planet while fostering trust in capital markets. Through data, AI, and advanced technology, EY teams provide services in assurance, consulting, tax, strategy, and transactions to address the most pressing issues of today and tomorrow. In this role as an Assistant Manager - Talent Attraction and Acquisition at EY, your focus will be on attracting and acquiring top talent for all service lines across EY GDS (India). Your responsibilities will include managing end-to-end recruitment processes, particularly for entry-level talent through the Campus Recruiting Program. By deploying unique strategies, you will ensure timely fulfillment of talent requirements, making EY a preferred employer in the campus landscape. Your key responsibilities will include: - Forecasting business requirements and planning sourcing strategies for just-in-time and proactive hiring - Acting as the primary point of contact for Campus Recruiting Programs - Cultivating strong relationships with stakeholders and potential candidates - Coordinating with business and training groups for the joining of Campus Hires - Leading recruitment-related process improvement and transformation projects - Building sourcing capabilities within the team based on current trends - Tracking and measuring recruitment metrics To succeed in this role, you must possess: - Bachelor's Degree or equivalent work experience - 10-12 years of proven recruitment experience, managing large-scale and complex hiring - Experience with various HR applications including Applicant Tracking System - Strong analytical skills and the ability to create and maintain dashboards for stakeholder management - Experience in building and managing high-performing teams and engaging with multiple stakeholders Additionally, ideal qualifications include: - Strong industry outlook - Ability to adapt quickly to global recruiting trends - Capability to identify key business priorities and drive timely performance As part of EY Global Delivery Services (GDS), you will have the opportunity to collaborate with diverse teams across multiple locations and work on exciting projects with well-known brands. Continuous learning and transformative leadership are key aspects of the culture at EY, where you will be embraced for who you are and empowered to make a meaningful impact. EY is committed to building a better working world by delivering value for clients, society, and the planet while fostering trust in capital markets. Through data, AI, and advanced technology, EY teams provide services in assurance, consulting, tax, strategy, and transactions to address the most pressing issues of today and tomorrow.

As a Business Development Manager (BDM) for our IT Managed Services division, your role will involve driving sales and expanding our business by leveraging your expertise in IT solutions, managed services, cloud, cybersecurity, and digital transformation. With a focus on B2B sales, client acquisition, and revenue growth, you will play a crucial role in identifying new business opportunities, nurturing client relationships, and meeting sales targets. Key Responsibilities: - Identify and secure new business opportunities for IT Managed Services, encompassing cloud solutions, IT support, cybersecurity, and network management. - Develop and maintain strong relationships with key decision-makers such as CIOs, IT Directors, and Procurement Heads. - Generate qualified leads, build a sales pipeline, and oversee the entire sales cycle from prospecting to deal closure. - Understand customer requirements and effectively position IT managed services solutions to address their business challenges. - Stay informed about industry trends, competitive landscape, and emerging technologies to identify business opportunities. - Prepare compelling proposals, respond to RFPs, and negotiate pricing and contracts to successfully close high-value deals. - Collaborate closely with internal teams including technical, pre-sales, and service delivery teams to ensure seamless solution implementation. - Meet and exceed sales targets, contributing significantly to the growth of the IT Managed Services division. Key Skills & Qualifications: - 8+ years of experience in IT sales, business development, or account management, preferably in Managed Services, Cloud, or IT Infrastructure solutions. - Strong understanding of IT Managed Services, including Cloud platforms (Azure, AWS, Google Cloud), IT Support, Network Security, Cybersecurity, ITSM, and Digital Transformation. - Proven ability to generate leads, manage a pipeline, and close enterprise-level deals. - Excellent verbal and written communication, presentation, and negotiation skills. - Ability to build long-term relationships and effectively engage with senior stakeholders. - Strong business acumen with the ability to identify growth opportunities and develop sales strategies. - Basic understanding of IT infrastructure, cloud computing, cybersecurity, and ITSM processes is an advantage. - Bachelors degree in Business, IT, or related field (MBA preferred). Preferred Certifications: - ITIL, AWS/Azure certifications, or Sales certifications (e.g., Cisco, Microsoft, or AWS Partner Sales Accreditation) are a plus.,

As a Product Manager at EY's Offshore Delivery Center (ODC), you will play a crucial role in driving the product vision, strategy, and execution of innovative technology solutions that meet our clients" needs and business objectives. Your responsibilities will include: - Creating the product vision and strategy in alignment with key stakeholders. - Acting as the voice of the customer to cross-functional product development teams. - Managing the entire product lifecycle from strategic planning to tactical execution. - Seeking feedback on product usage to ensure a human-centered approach for a frictionless environment. - Building and maintaining relationships with facilities stakeholders. - Collaborating with engineering teams to deliver on the product roadmap. - Developing and maintaining quality assurance processes for high-quality solutions. - Establishing goals, reviewing metrics for success, and identifying areas for improvement. - Managing vendors and internal teams supporting the product to ensure optimal service. - Assisting in planning the portfolio's financials and total cost of ownership. Key Qualifications and Skills: - History of working credibly with diverse stakeholders up to Partnership level. - Adapting personal communication style to others, developing rapport, and remaining calm under pressure. - Strong verbal and written English skills. - Ability to work with people and vendors across different cultures, countries, and time zones. - Utilizing Emotional Intelligence to navigate business complexities and drive leadership performance. - Proven experience in product management in diverse technology consulting environments. - Firm understanding of Innovation environments, User Experience, and Technology Infrastructure. - Expertise in IT Service Management (ITSM) frameworks like ITIL. - Strong understanding of IT infrastructure, software development, and ODC specific networking. - Familiarity with Windows-based desktop and virtualization solutions. Additionally, the role may require periodic early or late meetings to support global stakeholders and manage escalated issues. Minimal travel may be necessary for planned activities. Qualification Requirements: - Education: Bachelor's degree in Computer Science, Information Technology, or related field. - Experience: Approximately 3 years in a Technical Product Manager role and 8+ years in Information Technology roles. - Certification Requirements: ITIL Foundation; Agile/Product certifications are strongly desired. Join EY in building a better working world, where diverse teams across over 150 countries provide trust through assurance and help clients grow, transform, and operate. EY is committed to creating long-term value for clients, people, and society while building trust in the capital markets.,

In this role at Cyncly in Kochi, you will be the Shared Service Program Manager responsible for overseeing multiple related initiatives within the Engineering function. Your main focus will be on streamlining internal operations, supporting organizational effectiveness, and managing change management processes. Your role will involve coordinating internal teams, aligning with organizational priorities, and ensuring efficient resource allocation. **Role Overview:** As the Shared Service Program Manager, you will define internal program vision and objectives, develop comprehensive program roadmaps, manage interdependencies between projects, establish governance structures, and collaborate with Engineering leaders to prioritize internal improvement initiatives. **Key Responsibilities:** - Define internal program vision and objectives aligned with organizational goals. - Develop comprehensive program roadmaps for internal initiatives. - Identify and manage interdependencies between projects and business operations. - Establish program governance structures and change management frameworks. - Collaborate with Engineering leaders to prioritize internal improvement initiatives. - Oversee execution of multiple concurrent projects ensuring coordination and integration. - Monitor program progress against milestones, budgets, and quality standards. - Identify, assess, and mitigate program-level risks and issues. - Build and maintain relationships with internal Engineering heads and business unit leaders. - Communicate program status and impacts to internal stakeholders. - Manage change adoption and facilitate cross-departmental collaboration. - Conduct regular stakeholder meetings to ensure transparency. **Qualifications Required:** - 5+ years of project or program management experience with focus on internal initiatives. - Minimum 3 years managing internal programs affecting multiple departments. - Expert knowledge of program management methodologies such as Agile, Waterfall, and Hybrid. - Exceptional organizational and time management skills. - Strong analytical and problem-solving capabilities. - Outstanding communication skills across all organizational levels. - Excellent stakeholder management and negotiation skills. - Risk management and mitigation skills. - Ability to work across diverse internal teams. This opportunity at Cyncly offers you the chance to be a part of a diverse and inclusive team where collaboration, openness, and respect are valued. You will have the freedom to work flexibly and autonomously, supported by a culture that encourages growth and learning. If you are looking to make an impact and contribute to shaping spaces where people live, work, and play, Cyncly is the place for you.,

Role Overview: As a Manager in FAAS Accounting & Reporting at EY, you will lead engagements for banking and capital markets clients, focusing on solving complex financial reporting challenges under IFRS. Your role will involve coordinating multidisciplinary teams, shaping technical positions, and driving high-quality deliverables that meet client, regulatory, and internal quality expectations. You will operate in a regional model primarily supporting markets in MENA, bringing sector depth and delivery excellence to banking clients undergoing reporting change, regulatory scrutiny, and finance modernization. Key Responsibilities: - Lead IFRS 9 workstreams for banking clients, including classification & measurement, effective interest rate computations, hedge accounting considerations, and expected credit loss methodologies. - Drive financial statement preparation for banking templates, note disclosures under IFRS 7/IFRS 9, and provide period-end close support. - Prepare or review accounting policy manuals and technical accounting papers on complex transactions relevant to banks and NBFIs. - Support clients in regulatory reporting processes, aligning accounting outputs with regulatory data needs and timelines. - Establish engagement-level quality plans, workpapers, and audit-ready evidence across judgmental areas. - Serve as day-to-day engagement manager, scope, plan, and deliver projects, manage budgets, risks, and issue resolution. - Champion the use of accelerators and data-enabled workflows across processes, driving adoption of analytics and visualization tools. Qualification Required: - Chartered Accountant (CA) or equivalent (CPA/ACCA) with 6-9 years of post-qualification experience, including strong exposure to banking financial reporting. - Deep working knowledge of IFRS 9/IFRS 7 with a track record of drafting technical memos and financial statement disclosures. - Demonstrated experience managing multi-stakeholder projects in a fast-paced delivery model. Additional Company Details (if present): EY exists to build a better working world by creating long-term value for clients, people, and society while building trust in the capital markets. With diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate across various service areas.,

As a Service Delivery Manager for IT Application Support, your role is crucial in ensuring the seamless delivery of support services for IT applications, meeting agreed-upon service levels, and maintaining high customer satisfaction. You will be responsible for managing a team of support professionals, coordinating with internal and external stakeholders, and ensuring the availability, reliability, and performance of IT applications. Key Responsibilities: - Oversee day-to-day operations of the IT application support group, ensuring timely and effective issue resolution. - Define and monitor service level agreements (SLAs) and key performance indicators (KPIs). - Ensure that support services are delivered according to agreed timelines and quality standards. - Act as the escalation point for critical incidents, ensuring effective communication and resolution. - Coordinate root cause analysis (RCA) for recurring or high-impact incidents and ensure permanent fixes. Team Leadership: - Lead and mentor the support team, fostering a culture of excellence and accountability. - Allocate resources effectively based on priorities and workload. - Conduct regular performance reviews, identify training needs, and facilitate skill development for team members. Stakeholder Engagement: - Act as the primary point of contact between the IT support group and business users. - Build strong relationships with key stakeholders, ensuring their requirements and expectations are understood and met. - Provide regular updates to stakeholders on incident resolution, system performance, and service improvements. Process Improvement: - Continuously review and enhance support processes to improve efficiency and effectiveness. - Implement best practices in IT service management (ITSM) aligned with frameworks such as ITIL. - Drive automation and self-service initiatives to reduce manual intervention and improve response times. Incident, Change, and Problem Management: - Ensure incidents are logged, tracked, and resolved according to priority and impact. - Oversee change management processes to minimize disruptions to the production environment. - Collaborate with development and infrastructure teams to address recurring issues and ensure system stability. Compliance and Reporting: - Ensure compliance with organizational policies, security guidelines, and regulatory requirements. - Generate and analyze reports on SLA compliance, ticket trends, and team performance for management review. - Lead audit activities related to the IT application support function.,

As an Assistant to the Branch Manager, you will play a crucial role in supporting the Branch Manager in daily operations. This may include visiting sites when necessary. You should possess a two-wheeler and a valid driving license. Additionally, a minimum level of computer knowledge is required for this role. Key Responsibilities: - Support the Branch Manager in daily operations - Visit sites as and when required Qualifications Required: - Bachelor's degree preferred - Total work experience of 10 years preferred, with at least 5 years in marketing The job type for this position is full-time. In terms of benefits, you can expect cell phone reimbursement and health insurance coverage. The work location for this role is in person.,

We are seeking a proficient Maintenance Manager to oversee the maintenance operations of our facility. The ideal candidate will have a strong background in maintenance and repair processes, excellent leadership skills, and a commitment to ensuring the safety and functionality of our infrastructure. Responsibilities:Develop and implement maintenance procedures and schedules to ensure efficient operation of equipment and facilities.Supervise and coordinate the work of maintenance staff, including assigning tasks and providing guidance.Inspect equipment and facilities regularly to identify issues and implement preventive maintenance measures.Oversee repairs and troubleshooting of mechanical, electrical, and plumbing systems.Coordinate with vendors and contractors for maintenance services and repairs as needed.Maintain inventory of spare parts and equipment and ensure adequate stock levels.Ensure compliance with safety regulations and standards in all maintenance activities.Develop and monitor maintenance budgets, including tracking expenses and identifying cost-saving opportunities.Train maintenance staff on safety procedures and proper maintenance techniques.Implement and maintain maintenance management systems to track work orders, equipment history, and maintenance schedules.

Locations: Chennai, Cochin, Coimbatore, Thrissur, Trivandrum, Vellore  Experience: 2 - 3 Years  CTC: 2 - 4 LPA  Notice Period: Immediate to 15 Days  About the Role We are seeking dynamic and result-oriented Assistant Agency Managers to join our Health Agency vertical at HDFC ERGO General Insurance. In this role, you will be responsible for building and expanding our health insurance agency premium across multiple locations. You will recruit, train, and mentor insurance agents, drive business growth, and ensure sustainable revenue and profitability. If you have a passion for mentoring agents, meeting sales targets, and making a meaningful impact in the insurance industry, this opportunity is for you.  Key Responsibilities Build and grow health insurance agency premiums in assigned regions. Recruit, onboard, and mentor talented insurance agents for long-term success. Coach agents to improve productivity, performance, and engagement levels. Drive renewal business and achieve revenue/profitability targets. Implement best practices across Digital Office (DO) locations. Provide strategic insights based on local market dynamics and customer needs. Design and execute location-specific business plans. Collaborate effectively with cross-functional teams to support growth initiatives. Monitor and review agent performance through structured evaluation and feedback. Create an engaging, supportive, and high-performance environment for agency partners. Ideal Candidate Profile 2 3 years of experience in insurance, sales, or agency management. Proven track record of achieving business targets. Bachelors degree in any discipline. Proficiency in digital tools and computer applications. Strong communication, leadership, and interpersonal skills. Self-motivated, with a go-getter attitude and a result-oriented mindset. Why Youll Love Working With Us At HDFC ERGO General Insurance, we are committed to delivering excellence and innovation in insurance services across India. As an Assistant Agency Manager, you will: Play a key role in expanding and strengthening our agency network. Contribute to sustainable growth and service excellence in health insurance. Gain exposure to agent recruitment, training, and performance management. Work in a dynamic, innovation-driven environment backed by: The financial strength of HDFC Bank The global expertise of Munich Re Group (ERGO International AG) Benefits Competitive Compensation: Salary + performance-based incentives. Health & Wellness: Comprehensive insurance for you and your family. Incentives & Recognition: Structured reward programs to celebrate success. Career Growth: Ongoing training and learning opportunities. Work-Life Balance: Initiatives to support your personal and professional well-being. Employee Assistance Program: Confidential support for personal and professional challenges. Dynamic Culture: Be part of one of Indias most trusted and fastest-growing insurance brands.

A job description (JD) for a bancassurance role focuses on driving insurance sales through bank partnerships by building relationships with bank staff, training them on insurance products, and selling directly to bank customers. Key responsibilities include achieving sales targets, providing after-sales support, ensuring regulatory compliance, and managing the relationship between the insurance company and the bank.    Responsibilities Sales and business development: Drive insurance sales through the bank's channels, meet or exceed sales targets, and generate leads from bank customers and walk-ins. Relationship management: Build and maintain strong relationships with bank staff at all levels to foster collaboration and drive business growth. Training and support: Train and motivate bank employees on insurance products, sales techniques, and the company's processes. Customer service: Act as a point of contact for customers and bank staff, handle inquiries, resolve issues, and provide after-sales service.   Compliance and reporting: Ensure all activities comply with regulatory requirements and company policies, and prepare and submit timely sales reports and forecasts. Strategy and analysis: Develop and implement sales strategies, analyze market trends, and monitor performance to identify new opportunities.     Qualifications Education: Typically a bachelor's degree in business, finance, or a related field.  

As the Resort Manager, you will be in charge of overseeing the entire operation of the resort to ensure high levels of guest satisfaction, efficient staff coordination, and optimal performance in various departments such as housekeeping, food & beverage, maintenance, and financial management. Key Responsibilities: - Manage and supervise the staff to deliver exceptional service to guests - Coordinate housekeeping activities to maintain cleanliness and hygiene standards - Oversee food & beverage operations to provide a memorable dining experience - Ensure the maintenance of the resort facilities to uphold quality standards - Monitor financial performance and implement strategies to achieve profitability Qualifications Required: - Proven experience in resort management or a similar role - Strong leadership and communication skills - Excellent organizational and time-management abilities - Knowledge of hospitality industry trends and best practices Please note that this is a full-time position with benefits including health insurance, a yearly bonus, and the work location will be on-site. As the Resort Manager, you will be in charge of overseeing the entire operation of the resort to ensure high levels of guest satisfaction, efficient staff coordination, and optimal performance in various departments such as housekeeping, food & beverage, maintenance, and financial management. Key Responsibilities: - Manage and supervise the staff to deliver exceptional service to guests - Coordinate housekeeping activities to maintain cleanliness and hygiene standards - Oversee food & beverage operations to provide a memorable dining experience - Ensure the maintenance of the resort facilities to uphold quality standards - Monitor financial performance and implement strategies to achieve profitability Qualifications Required: - Proven experience in resort management or a similar role - Strong leadership and communication skills - Excellent organizational and time-management abilities - Knowledge of hospitality industry trends and best practices Please note that this is a full-time position with benefits including health insurance, a yearly bonus, and the work location will be on-site.

As a Procurement / Purchase Manager at Autobahn Kerala, your role will involve overseeing end-to-end procurement operations for the dealership, workshop, and support functions. You will be responsible for vendor management, negotiation, cost optimization, purchase planning, and ensuring timely availability of all materials required. Here is a breakdown of your responsibilities: - Procurement & Purchase Operations: - Manage purchase requirements across various categories. - Evaluate purchase requests, verify specifications, and ensure cost-effective procurement. - Ensure compliance with company procurement policies and authorization matrices. - Implement sourcing strategies to reduce costs and improve efficiency. - Vendor Management & Negotiation: - Identify, evaluate, and onboard vendors. - Conduct periodic vendor performance evaluations. - Inventory & Cost Control: - Monitor material consumption trends and maintain proper stock levels. - Work closely with stores and service teams to avoid stockouts or excess inventory. - Maintain cost control while ensuring quality and timely delivery. - Coordination & Cross-Functional Support: - Collaborate with various teams like Sales, Service, Parts, Accounts, Projects, HR, and Admin. - Provide procurement support for new branch openings, facility improvements, and equipment purchases. - Documentation & Compliance: - Maintain accurate records of POs, quotations, approvals, and vendor contracts. - Ensure adherence to audit requirements, statutory compliances, and internal policies. Key Skills Required: - Strong negotiation and vendor management skills - Excellent knowledge of automotive procurement processes - Expertise in cost analysis and purchase planning - Good understanding of inventory and supply chain operations - Strong analytical, documentation, and coordination abilities - Proficiency in MS Office and ERP/Purchase Management Systems Qualifications: - Bachelors Degree / MBA preferred - 10+ years of experience in Procurement / Purchase, preferably in Automotive Dealerships or Service Industry In your role based in Cochin, Kerala, you will play a crucial part in ensuring smooth procurement operations at Autobahn Kerala.,

As a Bodyshop Manager at our Ernakulam location, your role will involve leading and managing body shop operations effectively. Your responsibilities will include: - Overseeing complete body shop operations such as denting, painting, estimation, and delivery - Ensuring accurate job assessments, damage estimates, and timely approvals - Coordinating with insurance surveyors, advisors, and customers for smooth claim processing - Monitoring productivity, TAT (Turnaround Time), and quality of workmanship - Managing bodyshop staff, allocating jobs, and ensuring process adherence - Implementing OEM guidelines, safety standards, and quality improvement initiatives - Maintaining parts availability and coordinating with the parts team for timely repairs - Addressing customer concerns and ensuring high satisfaction levels - Tracking performance metrics, preparing reports, and driving overall operational efficiency Qualifications required for this role include: - Diploma / B.Tech in Automobile or Mechanical Engineering - Minimum 6-7 years of experience in body shop operations - Strong understanding of accident repairs, denting, painting, and insurance procedures Skills required for this position are: - Strong technical knowledge of denting, painting, and body shop processes - Experience in insurance claim handling and estimation software - Leadership and team management skills - Excellent communication, coordination, and customer-handling abilities - Proficiency in DMS / ERP systems, MS Office, and workshop monitoring tools - Attention to detail with strong problem-solving and customer service skills If you are interested in this position, please apply by sending your resume to cor.hr.jrmgr@visionhonda.com or contact us at +91 90725 81850. In addition to a competitive salary, this full-time, permanent position offers benefits such as health insurance, leave encashment, and provident fund. The work location for this role is in person.,

As an Assistant Manager Procurement at Resolute Dynamics, your role involves managing procurement and sourcing activities for materials, electronic components, and services. You will be responsible for planning, executing, and optimizing procurement processes to ensure cost-effective and timely delivery of materials. Your expertise in vendor management, negotiation, and ERP tools like Odoo or SysBooks will be crucial for success in this position. Key Responsibilities: - Plan, manage, and execute procurement of electronic components, raw materials, and consumables based on production schedules. - Process purchase requisitions and orders efficiently through ERP (Odoo/SysBooks). - Ensure optimal cost, quality, and timely delivery of materials. - Maintain accurate purchase and inventory records within the ERP system. - Coordinate with stores and production for inventory levels and reordering needs. - Identify and onboard reliable vendors and suppliers for materials. - Negotiate prices, credit terms, and delivery schedules to ensure best value. - Conduct periodic vendor evaluations based on quality, reliability, and service performance. - Monitor price fluctuations of key raw materials and suggest cost-saving alternatives. - Ensure all procurement activities align with company policies, ISO standards, and industry regulations. - Prepare and present monthly procurement and cost analysis reports to management. - Collaborate with production, R&D, and finance teams for forecasting and planning. - Support new product development by identifying suitable electronic and mechanical components. - Coordinate with logistics and quality control to ensure proper material flow and inspection. Qualifications & Experience: - Bachelor's degree in Engineering, Supply Chain, or Business Administration. - 2-4 years of experience in procurement, preferably in electronics or automotive sector. - Strong knowledge of ERP systems (Odoo / SysBooks / Tally) for procurement and inventory management. - Proven ability to negotiate and manage vendor relationships effectively. - Familiarity with import/export documentation and supply chain processes. - Excellent communication, analytical, and documentation skills. About Resolute Dynamics: Resolute Dynamics is a UAE-based leader in automotive safety innovation, committed to precision engineering and compliance with TDRA standards. The company delivers cutting-edge solutions that enhance road safety and fleet efficiency. Please note that the additional details of the company were not provided in the job description.,

As a Manager of IT & Client Support, you will be responsible for overseeing the company's IT infrastructure and leading a support team to ensure timely and effective client support services. Your role will involve developing and implementing IT strategies, policies, and governance frameworks. You will lead internal IT support functions, manage vendor relationships, and identify/mitigate IT risks for data protection compliance. Additionally, you will handle day-to-day support escalations and provide guidance/training to the IT support team. Key Responsibilities: - Develop and implement IT strategies, policies, and governance frameworks. - Oversee and maintain IT infrastructure, systems, and network resources. - Lead and manage internal IT support and client support functions. - Administer databases, servers, and ensure system uptime. - Manage vendor relationships, contracts, and service level agreements. - Identify and mitigate IT risks, enforce security policies, and ensure data protection compliance. - Handle day-to-day support escalations and ensure timely resolution of technical issues. - Provide guidance and training to the IT support team. - Collaborate with project teams and departments to understand IT needs. - Maintain documentation of systems, support protocols, and infrastructure. Required Skills and Qualifications: - Bachelors degree in B.Tech / BE in Computer Science, Information Technology, or a related field. - 4 to 6 years of proven experience as an IT Manager, Support Engineer, or similar leadership role. - Strong technical background in IT infrastructure, networking, and database management. - Ability to lead and mentor a technical support team. - Excellent troubleshooting and problem-solving capabilities. - Strong communication and interpersonal skills to coordinate with internal teams and clients. Benefits: - Health insurance - Leave encashment - Paid sick time - Paid time off - Provident Fund Please note that this role requires you to work in the UK Shift (1:30PM to 10:30PM) and has a commitment period of 2 years. If you meet the qualifications and are ready to work in the specified shift, we encourage you to apply for this position. Work Location: In person As a Manager of IT & Client Support, you will be responsible for overseeing the company's IT infrastructure and leading a support team to ensure timely and effective client support services. Your role will involve developing and implementing IT strategies, policies, and governance frameworks. You will lead internal IT support functions, manage vendor relationships, and identify/mitigate IT risks for data protection compliance. Additionally, you will handle day-to-day support escalations and provide guidance/training to the IT support team. Key Responsibilities: - Develop and implement IT strategies, policies, and governance frameworks. - Oversee and maintain IT infrastructure, systems, and network resources. - Lead and manage internal IT support and client support functions. - Administer databases, servers, and ensure system uptime. - Manage vendor relationships, contracts, and service level agreements. - Identify and mitigate IT risks, enforce security policies, and ensure data protection compliance. - Handle day-to-day support escalations and ensure timely resolution of technical issues. - Provide guidance and training to the IT support team. - Collaborate with project teams and departments to understand IT needs. - Maintain documentation of systems, support protocols, and infrastructure. Required Skills and Qualifications: - Bachelors degree in B.Tech / BE in Computer Science, Information Technology, or a related field. - 4 to 6 years of proven experience as an IT Manager, Support Engineer, or similar leadership role. - Strong technical background in IT infrastructure, networking, and database management. - Ability to lead and mentor a technical support team. - Excellent troubleshooting and problem-solving capabilities. - Strong communication and interpersonal skills to coordinate with internal teams and clients. Benefits: - Health insurance - Leave encashment - Paid sick time - Paid time off - Provident Fund Please note that this role requires you to work in the UK Shift (1:30PM to 10:30PM) and has a commitment period of 2 years. If you meet the qualifications and are ready to work in the specified shift, we encourage you to apply for this position. Work Location: In person

As a Client Success Manager at Outcome Logix, you will champion a client-first approach, ensuring that every action aligns with the success of our clients. Your mission is straightforward: drive meaningful outcomes, remove obstacles, and ensure our clients win every step of the way. About Outcome Logix: Outcome Logix is a born-in-the-cloud, tech-enabled staffing and services company focused on delivering top-tier talent solutions for enterprise-level customers. Recognized as a Tech 50 Award Finalist by the Pittsburgh Technology Council in 2022 and 2025, Outcome Logix is committed to excellence, technology, and disruptive thinking in the talent industry. What Sets Us Apart: Outcome Logix identified a major gap in the staffing industry and chose to take a different path. By investing in building an advanced Applicant Tracking System (ATS) with a fully integrated video interviewing platform, we go beyond keywords, provide high-quality submissions, and save hiring managers time by offering only vetted, competency-aligned candidates. A Tech-Driven Staffing Company: Outcome Logix has a tech-driven approach, utilizing a cutting-edge ATS + video interviewing ecosystem that streamlines the hiring workflow, provides expert-led video interviews, and offers a seamless experience for all stakeholders involved. This tech-enabled foundation gives us a competitive advantage, blending innovative technology with high-touch client service. Why Join Us: At Outcome Logix, you will be part of a fast-growing, forward-thinking company actively reinventing the staffing industry. We move fast, innovate constantly, and create opportunities for our team to grow alongside the company. As a Client Success Manager, your responsibilities include: - Opening new business opportunities with companies where we currently have no relationship through proactive lead generation. - Building and nurturing strong relationships with existing clients, understanding their priorities, and consistently delivering exceptional value. - Marketing approved candidates to new prospects and existing clients, creating opportunities for successful placements. Qualifications Required: - Tech staffing experience is a must - Deep understanding of the industry, talent dynamics, and client needs - Ability to speak confidently about technical roles and candidate capabilities This high-impact position is ideal for someone who excels at the intersection of business development, client success, and talent marketing.,

You will be responsible for sales and marketing of biotechnology products and services at Prayaga Scientific Laboratories Pvt. Ltd. located at BioNest Incubator in Kochi, Kerala, India. You should have a background or knowledge in biology and life sciences research. Proficiency in common computer applications and excellent communication skills are essential for this role. Key Responsibilities: - Develop proficiency in social media and online marketing tools - Utilize knowledge and/or experience in sales and marketing of laboratory products - Travel to clients, sales meetings, vendor and product shows, research labs, etc. - Establish new client relationships through cold calling, emails, etc. - Gain a thorough understanding of the products and services offered by the company - Demonstrate proactive and motivated behavior with a high level of integrity Qualifications Required: - B.Sc, M.Sc, MBA, or equivalent with relevant expertise Please note that the salary and benefits offered will be commensurate with your background and experience.,

As a Customer Service Officer in the Legal Service Team at our leading Australian migration consultancy, your role is crucial in ensuring excellent client service while upholding compliance with Australian immigration standards. You will be responsible for managing client interactions, supervising the Legal team, and facilitating accurate communication in line with the MARA Code of Conduct. **Key Responsibilities:** - **Client Management & Service Quality** - Serve as the escalation point for complex client queries and complaints. - Ensure timely, professional, and accurate responses are provided to clients. - Maintain a client-first approach to enhance satisfaction and trust in the firm. - **Team Leadership & Training** - Lead, train, and mentor customer service officers in handling migration clients. - Allocate workload, monitor service standards, and ensure adherence to timelines. - Conduct ongoing training on client communication, compliance updates, and CRM processes. - **Legal & Compliance Alignment** - Collaborate with RMAs and legal officers to ensure client advice is compliant and accurate. - Uphold MARA Code of Conduct standards in all communication and documentation. - Safeguard confidentiality and integrity of client records. - **Process & CRM Management** - Oversee CRM usage to ensure tasks and remarks are updated for each client file. - Ensure accurate documentation of client interactions and case progress. - Identify process gaps and implement efficiency improvements. - **Performance Monitoring & Reporting** - Track KPIs such as client response time, resolution rates, and satisfaction levels. - Prepare periodic reports for senior management and compliance heads. - Gather and analyze client feedback to enhance service quality. - **Cross-Functional Collaboration** - Coordinate with legal, accounts, and operations teams for seamless client support. - Support lawyers with scheduling, documentation, and client follow-ups. - Communicate recurring issues and client insights to management for process enhancement. **Requirements:** - Bachelor's degree in Business Administration, Management, or related field. - Proven experience as a Customer Service Officer (preferably in legal, migration, or consultancy services). - Strong knowledge of client service management, preferably with exposure to Australian migration services. - Excellent communication, conflict resolution, and problem-solving skills. - Ability to lead, motivate, and develop a high-performing team. - Proficiency in CRM tools and MS Office Suite. - High attention to detail and commitment to compliance and confidentiality. This is a full-time position that requires a Bachelor's degree in a related field, at least 3 years of customer service experience, proficiency in English, and working in person at our location.,

As a Retail Store Manager at Reliance Retail in Kerala, including opportunities at Cochin, Thiruvananthapuram, Alappuzha, Kozhikode, Palghat, and Kollam, you will play a crucial role in overseeing store operations, ensuring exceptional customer experiences, and driving business growth. With up to 10 years of experience in retail management, you will lead a dynamic team to achieve organizational goals and deliver superior service. Your responsibilities will include: - Lead all aspects of store operations to deliver exceptional customer service and achieve business targets across assigned locations in Kerala. - Oversee recruitment, training, and performance management of store staff, ensuring strong team collaboration and high morale. - Develop and implement sales plans, utilizing sales forecasting to achieve and exceed monthly and annual targets. - Maintain optimal inventory levels using best practices in inventory management, overseeing stock ordering, auditing, and controlling losses. - Drive retail sales initiatives, ensuring a customer-centric culture and high conversion rates on the store floor. - Manage store budgets, cost controls, and financial reporting to maximize profitability while ensuring operational efficiency. - Uphold company policies, ensure compliance with statutory regulations, and champion organizational standards in store operations. - Analyze performance reports, identify areas of improvement, and implement strategies for continuous process enhancement and staff development. In terms of qualifications and skills, you should possess: - Proven experience in retail store management, demonstrating the ability to lead and drive performance in a dynamic environment. - Strong team leadership skills with the ability to motivate, train, and mentor large diverse teams to achieve organizational goals. - Expertise in sales forecasting to plan and execute effective sales strategies, ensuring revenue targets are consistently met. - Comprehensive knowledge of inventory management to optimize stock levels, minimize shrinkage, and assure product availability. - Hands-on experience in retail sales, combined with the ability to foster an engaging and productive sales floor culture. - Ability to manage store budgeting, including cost control, revenue maximization, and profit optimization to support business growth. - Thorough understanding of store operations, encompassing customer service standards, staff scheduling, and compliance with company protocols. - Analytical skills to interpret business performance data, identify trends, and implement data-driven improvements in store processes. As a Retail Store Manager at Reliance Retail in Kerala, including opportunities at Cochin, Thiruvananthapuram, Alappuzha, Kozhikode, Palghat, and Kollam, you will play a crucial role in overseeing store operations, ensuring exceptional customer experiences, and driving business growth. With up to 10 years of experience in retail management, you will lead a dynamic team to achieve organizational goals and deliver superior service. Your responsibilities will include: - Lead all aspects of store operations to deliver exceptional customer service and achieve business targets across assigned locations in Kerala. - Oversee recruitment, training, and performance management of store staff, ensuring strong team collaboration and high morale. - Develop and implement sales plans, utilizing sales forecasting to achieve and exceed monthly and annual targets. - Maintain optimal inventory levels using best practices in inventory management, overseeing stock ordering, auditing, and controlling losses. - Drive retail sales initiatives, ensuring a customer-centric culture and high conversion rates on the store floor. - Manage store budgets, cost controls, and financial reporting to maximize profitability while ensuring operational efficiency. - Uphold company policies, ensure compliance with statutory regulations, and champion organizational standards in store operations. - Analyze performance reports, identify areas of improvement, and implement strategies for continuous process enhancement and staff development. In terms of qualifications and skills, you should possess: - Proven experience in retail store management, demonstrating the ability to lead and drive performance in a dynamic environment. - Strong team leadership skills with the ability to motivate, train, and mentor large diverse teams to achieve organizational goals. - Expertise in sales forecasting to plan and execute effective sales strategies, ensuring revenue targets are consistently met. - Comprehensive knowledge of inventory management to optimize stock levels, minimize shrinkage, and assure product availability. - Hands-on experience in retail sales, combined with the ability to foster an engaging and productive sales floor culture. - Ability to manage store budgeting, including cost control, revenue maximization, and profit optimization to support business grow

As a Quality Analyst, your role will involve calibrating and supporting quality standards to ensure that quality and customer satisfaction goals are consistently met in a timely manner. Your responsibilities will include: - Auditing calls, chats, emails, etc., both for external and internal communication, and providing feedback on strengths and areas for development to enhance the performance of Executives. - Monitoring quality and accuracy attributes, and recommending solutions to address root causes. - Assisting in customizing quality review guidelines and creating plans to achieve quality and customer satisfaction goals. - Providing recommendations for improving the quality process to meet objectives effectively. - Sharing daily reports on quality audit with the management for review and analysis. Qualifications required for this role include: - Minimum of 2 years of work experience in relevant processes such as Voice, Email, and Chat. - Bachelor's degree in any stream. - At least two years of experience as a quality analyst. - Proficiency in using a quality monitoring data management system to compile and track performance at both team and individual levels. - Strong interpersonal and customer service skills, along with excellent verbal and written communication abilities. - Research, analytical, and problem-solving skills, with a good knowledge of Excel. - Knowledge and effective use of quality management processes and tools. - Ability to work independently as well as collaboratively within a team environment. Your telecom experience and knowledge in CRM will be advantageous in performing your responsibilities effectively. Being a fast learner who can work towards set targets will be beneficial in this role. Your dedication to maintaining strong quality standards and your ability to provide valuable insights for process improvement will contribute to the overall success of the team and organization.,